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Product after sale & service

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On 29 March 2024, I purchased total of 3 Nos. of BLDC fans, 2nos-1200MM & 1 No. 600MM. From the installation date, all the family members faced the problem for all 3 fans operating from the supplied remote control. Which are required to press more than 2-3 times. Accordingly, complaints were given and for the first instance one technician visited and said all are working satisfactorily. Again we faced the same problem, so again complaint registered and second technician visited and informed the parts above the fan is required to replace, for the same three different complaints to be registered. Next day he came with only 3Nos. of 1200MM parts same were replaced for even 600MM fan. We observed for 2-3 days, but the complaints remained as it is. Then I contacted Customer Care regarding the complaint and requested for the In-charge from the company in our area. With the request I obtained the name & number, Mr. Deepak who resides in Ambernath. After contacting him, he assured me that an expert will be sent. Whereas he visited our home after 4 days without giving any reason for the delay. Sorry to say that the service offered and follow-up is “VERY POOR”. Subsequently, till date, the problems remained as it is. Even I kept follow-up email with all the details.
You are requested to look into the matter and highly oblige to resolve our complaint, please.
I thank you.

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