I refer to the several communications with call centre staff on Customer Care to assist and render a service which is not complied with. My conversations with the following staff members have up to now not been attended to and did not even render a response after being informed on the facts:
Patricia P
BOUDOUR Z
MARK KRISS
DONNUEL K
Remon Youssef
Margie M
Floren Rem
I have provided comprehensive details as requested by emails on the matter namely:
• Date of reservation: 2 – 13 August 2024
• Reservation and pin number: 40289801 86. Pin: 1215
• Resort name: ANNA OF ZANZIBAR BWEJUU DONGWE TANZANIA
• Receipt of Payment : $864. 89 dated 14 Jan 2024
• Personal Bank statement as proof of payment- see attachment
• Confirmation of change of booking dates: see attachment dated 23 March 2024
The facts contained in the attachments are the bone of contention as this Resort could not honour the reservation as it was officially closed for renovation since March 2024. This aspect was clarified telephonically after the investigation done by FLOREN REM. He too confirmed that Booking .com was not duly informed of the closure. That Booking.com would immediately request a refund to this matter. He confirmed that this client is not at default and that the resort did not ensure that this client is duly informed.
This client now compels Booking.com to address this matter as it was reported as early as JUNE 2024 and yet no client service has been rendered to alleviate this predicament.
Regards
Dr EL Steenberg
