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India Post – Helplines to Lodge Online Complaint to the Department of Posts and Higher Authorities

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India Post logo
source – indiapost.gov.in

India Post is a postal service of the Department of Posts that comes under the Ministry of Communications, Government of India. India Posts serves postal services, banking, Postal life insurance, and other post services.

It is the largest network for postal services in India. Almost every citizen gets benefits from this service. Many government scheme-related documents and other important parcels are delivered by this India Post.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Many people face issues with the India post services like delay or rejection of delivery, lost parcels, damaged product delivery, and banking complaints. The list of major services for which citizens want to resolve the problems and issues as mentioned.

The Major Services of Indian Post:

  • Mails Services – letters (any postcards), logistics, money transfer, parcel delivery, e-posts, and other mailing services. Insurance of postal articles, premium mail services (speed post, billings, business, parcel and direct posts), etc.
  • Financial Services – Money transfer (Indian postal order, money order, etc.), India Post Office Saving Bank (Small saving schemes, deposits, and saving certificates).
  • Philately: Issue postal stamps, special and commemorative stamps, and delivery through the philatelic bureau as well as through e-posts.
  • Counter Services – From the post office outlets and branch offices of India post, all the services as listed above.
  • E-post office – For any time and anywhere payment or transactions related to e-money orders, PLI premium payments (insurance), online banking, and philately products.

Some people don’t know the official helpline numbers, e-mails, and other complaint registration details of India Post. Many of them even don’t know the right procedure. If you want to get faster redressal of your issues then you can use the grievance redressal system of India Post.

You can call the customer care executive of India Post or can send an e-mail to the support team or concerned department. You can also lodge an online complaint to the grievance officers and higher authorities.

Note – All the official details and helplines of India Post are verified by Complaint Hub. You can use this information to raise your concern. Your grievances will be resolved within the given time limit. Follow the steps and instructions step by step.

Tips – If your complaint is not resolved or unsatisfied with the final responses of the India Post support team, then you may lodge a grievance to the higher officers (Grievance Redressal Officers). For this, the official details are provided in the sections below.


How to Register a Complaint to India Post?

India Post has an integrated grievance redressal system to resolve the complaints for the issues in the provided services and products. For this, you can use the helplines for various services like logistics and delivery (speed post, parcels, postal cards, letters, etc.), Post office bank (bankings, saving account, payment, transactions, official issues, insurance, etc.), money transfer, and many other services.

The toll-free customer care numbers and e-mails of the India Post office are available to resolve issues of every customer and user of the service. You can also register an online complaint within 60 days of getting the postal services.

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Types of Issues:

  • Mails/ Money Order – Delivery of parcels, logistics, and other items, Delay in pension, payment or money transfer, etc.
  • International mail or postal articles related – International logistics delivery service issues, International money transfer/ money remittance(delay or failure of payment), etc.
  • Post office saving banking service related – Bank account opening/closure/operation issues, Digital banking and online payment (internet banking related complaints), Insurance, deposits and delay in interest and issuance of the certificate, ATM issues etc.
  • Postal Life Insurance and Rural Insurance – Maturity and claim settlement delay, premium payment-related issues, loan against the policies, renewal of the policy, etc.
  • Miscellaneous services of India Post and complaints about its products.

Complaint Registration Fee and Redressal Time Limit by India Post:

Registration Fee: ₹0 (No Charges)
Resolution Time: 60 days or 90 days (If requiring investigation)
Read MoreCitizen Charter of Department of Posts (India Post)

Complaint Redressal Levels of the India Post:

Level -1: In the Initial level, you can lodge a complaint by toll-free helpline number, or online complaint to the concerned regional post office. Also, you can write an application to the postmaster/in-charge of the post office.

If your complaint is not resolved within the given time as mentioned in the Citizen Charter or not satisfied with the response then you can escalate the complaint to the next apex authority/officer.

Approach the Officer for Any Complaint about the Services and behaviours of the employees of the Post Office or related Department:

  1. Postmaster/In-charge of the concerned post office.
  2. Senior Superintendent of the Post office Divisions.
  3. Post-Master General of Concerned Post Office Division.

Note – For Post Life Insurance (PLI) and Rural Post Life Insurance (RPLI) complaints, approach the Deputy Divisional Manager at the circle office headquarter and the Development officer.

Level – 2: If your complaint is not resolved or not satisfied then you may e-mail or send a written application with the acknowledgement number or complaint number of the previously registered complaints to the Chief Post Master General of the concerned Circle.

Level 3: Further unsatisfied complaints can be escalated to the Officers in the Postal Directorate of the Public Grievance Division.

Note – The registered complaints will be resolved within the given time limit, usually 60 days by the concerned India Post department. If it is yet not resolved or unsatisfied, you may escalate to the higher authorities and Public Grievance Officer by CPGRAMS portal of the Central Government.


Customer Care Numbers

Customers and citizens can use the Toll-Free Customer Care Numbers of India Post to raise complaints about issues related to postal services and other grievances. The IVRS facility is available 24×7 for various services and help.

Customer Care Call Center Agent Timing: 09.00 AM to 06.00 PM (except public holidays and Sundays)

Provide the following details to Call Centre Agents to Lodge a Complaint:

  • Name and Contact Details (Mobile number, email, etc.)
  • Details of the service or product (invoice, reference number, account number, etc.)
  • Description of the issue and related problems
  • Other details as asked by the support team.

Remember – After successful registration of your complaint, always take the acknowledgement receipt or reference/complaint number for future reference and to escalate it to the level 2 officers.

India Post Toll-Free Customer Care Numbers to Register a Complaint:

India Post Complaint Number 18002666868
epost office Helpline Number (pending order, refund, etc.) +911123372637, +911123096070
e-post Office Philately transactions Helpline Number +911123096209
Post Master/In-Charge Contact Numbers & Address Click Here

India Post Banking Helpline Numbers:

India Post E-Banking Helpline Number 18004252440
India Post Payment Bank Complaint Number 155299
ATM Block/Transaction Report Helpline Number 18008899860

Note – If your complaint is not resolved by the level 1 post office officers, you can escalate the grievance to the level 2 officers. Also, you can lodge an online complaint.


Lodge an Online Complaint to India Post

The easy and fastest way to raise concerns about the India Post services is to lodge an online complaint at the grievance redressal portal. The tracking system is also provided where you can track your registered complaints. Also, don’t forget to note down the reference number or docket number for future reference.

Links to Register an Online Complaint to India Post:

Register an Online Complaint File Complaint
Track Complaint Status Track Here
Send Feedback Click Here

E-mails to File a Complaint:

Service/Issue E-mail
For ePost Office services complaints srpmsmho-dl@indiapost.gov.in
ePost Office philately transactions only philatelydivision1@gmail.com
e-banking India post complaints dopebanking@indiapost.gov.in
India Post Payment Bank Related contact@ippbonline.in
Mutual Funds Related adgfs@indiapost.gov.in
India Post Insurance Complaints plipg.dte@indiapost.gov.in

Alternative Options:

Mobile App (IPPB) Android | iOS
Social Media Twitter | Facebook
Youtube

In the e-mail, mention the personal contact details, and description of the issues related to the services of India Post and also attach the required supporting documents, invoice, etc.

Note – If your complaint is yet not resolved within 60 days, you may escalate the grievance at level 2 to the Chief Postmaster General and Nodal Officers of your concerned circle of India Post.


India Post Online Services

Important online services of India Posta are:

Track Consignment Delivery Status Track Here
Apply for Postal Life Insurance Apply Now
IPPB (Banking) for Doorstep Services Click Here
Post Office Saving Scheme Details View Here
Buy Online Stamps from India Post Click Here
Download Forms from India Post View/download

Grievance Redressal Officers of India Post

At level 2, if your previous registered complaint is yet not resolved within 60 days or unsatisfied with responses by the e-mail, post office in-charge, or online complaint registration mechanism then you can escalate to the higher grievance redressal authorities or officers of India Post.

You can lodge a grievance to the Chief Postmaster General and Nodal Officers of the concerned circle. For Insurance related complaints escalate them to the director or Additional Director of the concerned circle.

For this, you can write an application to the concerned office, send an e-mail, or call the official contact number.

In the Grievance Application, Mention:

  • Name, Address, and Personal Contact Numbers
  • Acknowledgement number and complaint/reference number or previous complaint.
  • Description of the issue and concerns in the previously registered complaints.
  • Any supporting documents.

Note – After successful submission and registration of your complaint to the higher authorities, take the acknowledgement reference number or receipt for future reference and proof of registered grievance.

Tips – To lodge an online grievance to the Public Grievance Officer by CPGRAMS visit the link below.

Click Out: Lodge an Online Complaint at CPGRAMS to Department  and Ministries of Central Government

Chief Postmaster General: E-mail, Phone Number and Address

The list of Chief Postmaster General of the concerned Circle of India Post with Email, Phone Number and address are mentioned here. You can use it to lodge a grievance about the services of the India Post.

The Contact Number, E-mail, and Address of Circle Head Office Chief Post Master, India Post:

1. Andhra Pradesh

Phone No: +918662429854
E-mail: cpmg_apr@indiapost.gov.in
Address: CPMG, Andhra Pradesh Circle, PSD complex, beside Door Darshan quarters,
Krishnalanka, Vijayawada – 520013, Andhra Pradesh.
Fax No: 086624747282

2. Assam

Phone No: +919435503177
E-mail: cpmg_asm@indiapost.gov.in
Address: 4th Floor, Meghdoot Bhawan, Panbazar,
Guwahati – 781001, Assam.
Fax No: 03612544838

3. Bihar

Phone No: +916122230082, +916122220207
Postal Life Insurance: 18003456107, +916122236842
E-mail: cpmg_bhr@indiapost.gov.in
Address: O/o The CPMG, East region, Meghdoot Bhawan,
GPO campus, Patna – 800001, Bihar.
Fax No: 06122225011

4. Chhattisgarh

Phone No: +917712233400
E-mail: cpmg_chh@indiapost.gov.in
Address: O/o CPMG CG Circle, Raipur, 492001,
Chhattisgarh.
Fax No: 07712233194

5. Delhi

Phone No: +911123620144
E-mail: cpmg_del@indiapost.gov.in
Address: O/o CPMG, Meghdoot Bhawan, Link Road,
New Delhi – 110001.
Fax No: 01123627114

6. Gujarat

Phone No: +917925505424
E-mail: cpmg_guj@indiapost.gov.in
Address: O/o Chief Postmaster General, Gujarat Circle,
Khanpur, Ahmedabad-380001, Gujarat.
Fax No: 07925505275

7. Haryana

Phone No: +911712603100
E-mail: cpmg_hry@indiapost.gov.in
Address: 107, The Mall Road, Ambala Cant. – 133001,
Haryana.
Fax No: 01712603736

8. Himachal Pradesh

Phone No: +911772629000
E-mail: cpmg_hpr@indiapost.gov.in
Address: O/o CPMG, HP Circle, Kaithu, Shimla – 171009,
Himachal Pradesh.
Fax No: 01772620351

9. Jammu & Kashmir

Phone No: Jammu – +911912542878
Kashmir+911942452528
E-mail: cpmg_jnk@indiapost.gov.in
Address: O/o CPMG, J&K Circle, GPO Complex, Residency Road,
Srinagar – 190001, Jammu & Kashmir.
Fax No: 01912561746 (Jammu), 01942452036 (Kashmir)

10. Jharkhand

Phone No: +916512482345
E-mail: cpmg_jha@indiapost.gov.in
Address: O/o CPMG, Jharkhand Circle, Head Post Office, Opp, Doranda,
Ranchi, Jharkhand 834002.
Fax No: 06512480153

11. Karnataka

Phone No: +918022392523
E-mail: cpmg_kar@indiapost.gov.in
Address: O/o Chief Postmaster General, Karnataka Circle, Bengaluru HQ Region,
Palace Road, Bengaluru – 560001, Karnataka.
Fax No: 08022202607

12. Kerala & Lakshadweep

Phone No: +914712308300
E-mail: cpmg_ker@indiapost.gov.in
Address: Office of the CPMG, Kerala Circle,
Thiruvananthapuram – 695033, Kerala.
Fax No: 04712306500

13. Madhya Pradesh

Phone No: +917552550838
E-mail: cpmg_mp@indiapost.gov.in
Address: O/o Chief Post Master General, M.P.Circle,
Bhopal-462012, Madhya Pradesh.
Fax No: 07552556547

14. Maharashtra (Goa, Dadar & Nagar Haveli, and Maharashtra)

Phone No: 1800228030
E-mail: cpmg_mah@indiapost.gov.in
Address: O/o the CPMG, Maharashtra Circle, GPO, Mumbai GPO Building, 2nd Floor,
Mumbai – 400001, Maharashtra.
Fax No: 02222620829

15. North East States (Except Assam and Sikkim)

Phone No: +913642223800
E-mail: cpmg_ne@indiapost.gov.in
Address: O/o the Chief Postmaster General, North East Circle,
Shillong, 793001, Meghalaya.
Fax No: 03642223034

16. Odisha

Phone No: +916742392000
E-mail: cpmg_ori@indiapost.gov.in
Address: O/o the CPMG, Odisha Circle, Head Post Office, Bhubaneswar-751001,
Odisha.
Fax No: 06742394790

17. Punjab (Chandigarh & Punjab)

Phone No: +911722706700
E-mail: cpmg_pun@indiapost.gov.in
Address: O/o Chief Postmaster General, Punjab Circle, Sandesh Bhawan,
Sector – 17/E, Chandigarh – 160017.
Fax No: 01722721670

18. Rajasthan

Phone No: +911412372020
E-mail: cpmg_raj@indiapost.gov.in
Address: O/o the Chief Postmaster General, Rajasthan Circle, Head Post Office,
Sardar Patel Marg, Jaipur – 302007, Rajasthan.
Fax No: 01412366151

19. Tamil Nadu (Pondicherry & Tamil Nadu)

Phone No: +914428520367
E-mail: cpmg_tn@indiapost.gov.in
Address: O/o the Chief PMG, Tamilnadu Circle, Anna Road,
Chennai–600002, Tamil Nadu.
Fax No: 044285221199

20. Telangana

Phone No: +914023463636
E-mail: cpmg_tlg@indiapost.gov.in
Address: O/o The Chief PMG, Telangana Circle, Dak Sadan, Abids,
Hyderabad–500001, Telangana

21. Uttar Pradesh

Phone No: +915222621113, +915222202531
E-mail: cpmg_up@indiapost.gov.in
Address: O/o CPMG, UP Circle Lko, 4, Hazratganj,
Lucknow–226001, Uttar Pradesh.
Fax No: 05222616855

22. Uttarakhand

Phone No: +911352658396
E-mail: cpmg_utr@indiapost.gov.in
Address: O/o CPMG Uttarakhand Circle, Head Post Office, Clock Tower,
Dehradun – 248001, Uttarakhand.
Fax No: 01352650065

23. West Bengal (Sikkim, Andaman & Nicobar, and West Bengal)

Phone No: +913322120070
E-mail: cpmg_wb@indiapost.gov.in
Address: Office of the Chief Postmaster General, West Bengal Circle,
5th Floor, Yogayog Bhawan, P-36, C.R. Avenue,
Kolkata – 700012, West Bengal.
Fax No: 03322120811

These are the contact details of the Chief Postmaster General of all circles of India Post. You can use this information to escalate your previous unresolved grievance to the higher authority of India Post.

Note – After the successful submission of your grievance, take the acknowledgement receipt from the concerned office for future reference.
If your grievance is not resolved within 60 days or is not satisfied then escalate the grievance to the Public Grievance Officer of India Post and Directorate of Public Grievance. Official details are provided in the sections below.

Chief Public Grievance Nodal Officers

E-mail, and contact number (phone) of the Chief Public Grievance Nodal Officers, India Post of the different circles in India. You can use these contact details to escalate unresolved or unsatisfactory grievances to the Nodal Officers.

India Post – Chief Public Grievance Nodal Officers’ E-mail and Phone Number:

India Post Circle Contact Number, and E-mail
Andhra Pradesh +918662429854
pg.ap@indiapost.gov.in
Assam +919435503177
cpmg_asm@indiapost.gov.in
Bihar +916122220207
Cpmg_bhr@indiapost.gov.in
Chhattisgarh +917712233400, +91771222721
cpmg_chh@indiapost.gov.in
Delhi +911123638641
cpmg_del@indiapost.gov.in
Gujarat +917925509384
cpmg_guj@indiapost.gov.in
Haryana +911712603692
cpmg_hry@indiapost.gov.in
Himachal Pradesh +911772629002
cpmg_hpr@indiapost.gov.in
Jammu & Kashmir pg.jk@indiapost.gov.in
Jharkhand cpmg_jha@indiapost.gov.in
Karnataka +918022392648
pg.ka@indiapost.gov.in
Kerala +914712560719
cpmg_ker@indiapost.gov.in
Madhya Pradesh +917552550838
pg.mp@indiapost.gov.in
Maharashtra +912222623721
cpmg_mah@indiapost.gov.in
North East +913642223049
cpmg_ne@indiapost.gov.in
Odisha +916742395547
adpg.odi@indiapost.gov.in
Punjab +911722703844, +911722706700
cpmg_pun@indiapost.gov.in
Rajasthan +911412372020
pg.rj@indiapost.gov.in
Tamil Nadu +914428512651
pg.tn@indiapost.gov.in
Telangana +914023463639, +914023463636
cpmg_tlg@indiapost.gov.in
Uttar Pradesh +915222624778
pg.up@indiapost.gov.in
Uttarakhand +911352650890, +911352710971
asppgcoddn@gmail.com
West Bengal +913322120500
pg.wb@indiapost.gov.in

Read More: Contact list of Circle Public Grievance Nodal Officers

Tips – After successful registration of your grievance, take the acknowledgement number and receipt on the e-mail for future reference if your issue will be not resolved.

Note – Yet not satisfied or pending more than 60 days, approach the Public Grievance Directorate Officer of India Post or Lodge online grievance to the Directorate of Public Grievance (DPG).

Postal Life Insurance (PLI) & Rural PLI: Nodal Grievance Officers

If your complaints related to Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) are not resolved by the concerned officers or online portal then you can escalate it to the Insurance Nodal officers of India Post at its concerned circle.

You can e-mail, write a letter or can call the authorities. For successful escalation of your grievance mention the acknowledgement number (complaint number) of the previous complaint, policy number, description of the issue, and personal contact details.

The E-mail, Contact Number, and Address of Circle Nodal Officers for Insurance Grievances:

1. Army Postal Service (APS)

Phone No: +918638536806, +917384263204
E-mail: jdpli@armypost.nic.in
Address: Director, Addl Dte Gen APS (PLI Cell), C/O 56 APO, Sena Dak Bhawan,
Rao Tula Ram Marg, Anuj Vihar, Shankar Vihar,
New Delhi, Delhi-110010.

2. Assam

Phone No: +913612547385, 18003453754
E-mail: pli.as@indiapost.gov.in
Address: AD (PLI), O/o CPMG, Assam Circle, Meghdoot Bhawan,
Guwahati – 781001, Assam.

3. Andhra Pradesh (A.P.)

Phone No: +918662429863
E-mail: pli.ap@indiapost.gov.in
Address: AD (PLI), CPMG, AP Circle, Head Office, Vijayawada- 520013,
Andhra Pradesh.

4. Bihar

Phone No: +916122225020
E-mail: pli.br@indiapost.gov.in, admplipatna@gmail.com
Address: DDM (PLI), CPMG, Bihar Circle, Head Post Office,
Patna – 800001, Bihar.

5. Chhatisgarh

Phone No: +917712236388, +917712534161
E-mail: adps4co.cg@indiapost.gov.in, ddmpli.raipur@gmail.com
Address: DDM (PLI), CPMG, Chattisgarh Circle, Head Post Office,
Raipur – 492001, Chhattisgarh.

6. Delhi

Phone No: +911123620831, +911123518121
E-mail: admpli-dl@indiapost.gov.in
Address: DDM (PLI), CPMG, Delhi Circle, Meghdoot Bhawan,
Near Jhandewalan Metro Station, New Delhi – 110001.

7. Gujarat

Phone No: +917925504673
E-mail: plico.gj@indiapost.gov.in
Address: DDM (PLI), CPMG, Gujarat Circle, Head Post Office, Khanpur,
Ahmedabad-380001, Gujarat.

8. Haryana

Phone No: +911712603537
E-mail: pli.hr@indiapost.gov.in, ddmplihry@gmail.com
Address: DDM (PLI), CPMG, Haryana Circle, 107 Mall Road,
Ambala Cantt – 133001, Haryana.

9. Himachal Pradesh (H.P.)

Phone No: +911772629005
E-mail: pli.hp@indiapost.gov.in
Address: DDM (PLI), CPMG, HP Circle, Head Post Office, Kasumpti,
Shimla – 171009, Himachal Pradesh.

10. Jammu & Kashmir (J&K)

Phone No: +911912479709, +919418064588
E-mail: pli.jk@indiapost.gov.in, jkddmpli8@gmail.com
Address: ADM (PLI), CPMG, J&K Circle, Meghdoot Bhawan,
Rail Head Complex, Jammu – 180012, Jammu & Kashmir.

11. Jharkhand

Phone No: +916512480008
E-mail: ddmpli.jh@indiapost.gov.in
Address: DDM (PLI), CPMG, Jharkhand Circle, Head Post office,
Ranchi-834002, Jharkhand.

12. Karnataka

Phone No: +918022392665
E-mail: karpli@indiapost.gov.in
Address: DDM (PLI), CPMG, Karnataka Postal Circle, Palace Road,
Bengaluru – 560001, Karnataka.

13. Kerala

Phone No: +914712303005, +914712560704
E-mail: ddmpli.keralapost@gmail.com, pli.kl@indiapost.gov.in
Address: DDM (PLI), CPMG, Kerala Circle, Head Post Office,
Trivandrum – 695033, Kerala.

14. Madhya Pradesh

Phone No: +917552673203
E-mail: pli.mp@indiapost.gov.in
Address: ADM (PLI), CPMG, MP Circle, Dak Bhawan, Hoshangabad Road,
Bhopal – 462012, Madhya Pradesh.

15. Maharashtra

Phone No: +912222641808
E-mail: pli.mh@indiapost.gov.in, plimumbai@gmail.com
Address: DDM (PLI), CPMG, 2nd Floor GPO Bldg,
Mumbai – 400001, Maharashtra.

16. North East

Phone No: +913642226430, +913642210167
E-mail: ddmpli.ne@indiapost.gov.in
Address: DDM (PLI), CPMG, North East Circle, East Khasi Hills,
Shillong – 793001, Meghalaya.

17. Odisha

Phone No: +916742395193, 18003456550
E-mail: ddmpli-odi@indiapost.gov.in
Address: DDM (PLI), CPMG, Odisha Circle, Head Post Office,
Bhubaneswar – 751001, Odisha.

18. Punjab

Phone No: +911722702231
E-mail: ddmpli.pb@indiapost.gov.in
Address: DDM (PLI), CPMG, Punjab Circle, Head Post Office,
Chandigarh – 160017.

19. Rajasthan

Phone No: +911412379212, +911412368050
E-mail: pli.rj@indiapost.gov.in
Address: DDM (PLI), CPMG, Rajasthan Circle, Sardar Patel Marg,
Jaipur – 302007, Rajasthan.

20. Tamil Nadu (T.N.)

Phone No: 18004256334
E-mail: pli.tn@indiapost.gov.in
Address: DDM (PLI), CPMG, Tamilnadu Circle, Head Post Office,
Chennai – 600002, Tamil Nadu.

21. Telangana

Phone No: +914023463647, 18004258222
E-mail: cpcplitelangana@gmail.com
Address: DDM (PLI), CPMG, Telangana Circle, Head Office,
Hyderabad – 500001.

22. Uttar Pradesh

Phone No: +915222629926
E-mail: pli.up@indiapost.gov.in
Address: AD (PLI), CPMG, UP Circle, Head Office, Hazratganj,
Lucknow – 226001, Uttar Pradesh.

23. Uttarakhand

Phone No: +911352652226
E-mail: ddmpli.uk@indiapost.gov.in, ddmpli.dehradun@gmail.com
Address: DDM (PLI), CPMG, Uttarakhand Circle, Dehradun GPO Complex,
Dehradun – 248001, Uttarakhand.

24. West Bengal

Phone No: +913322120710
E-mail: wbpli@indiapost.gov.in
Address: ADM (PLI), CPMG, West Bengal Circle, Yogayog Bhawan,
P36 CR Avenue, Kolkata – 700012, West Bengal.

Reference: Circle Insurance (PLI) Nodal Officer Contact Details

You can use these contact details of the Insurance Nodal Officers of India Post to lodge an unresolved or unsatisfactory grievance about Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI).


Note – If your grievance is yet not resolved within 60 days by any official authorities at level 2 or not satisfied with the final orders or redressal of the grievances by these nodal officers of India Post (Department of Posts).
Then, in level 3, you can escalate or lodge a grievance to the Public Grievance Officer of the Postal Directorate or can file an online grievance to the DPG (Directorate of Public Grievance).


Public Grievance Officer in the Postal Directorate

At level 3, The Public Grievance Officer in the Postal Directorate is the highest authority where customers or people can escalate the grievance that is unresolved (60 days) or unsatisfied responses of the level 2 Circle Nodal Officers of India Post.

You can lodge a grievance to the Public Grievance Officer of the concerned department of the Postal Directorate by e-mail, a written application, or can lodge an online grievance to the DPG (Directorate for Public Grievances). The issues will be resolved as per the given time limit by the authorities.
To file an online grievance to DPG, click the link below.

Click Out: File an Online Grievance to the Directorate of Public Grievance (DPG)

Must provide acknowledgement number or receipt copy of previous registered complaint and details of the service with the description of the issue.

Tips – Ask or take the acknowledgement number/receipt after the successful submission of your grievance to the Postal Directorate. You can use this to track the status and future reference.

Public Grievance Officers of Postal Directorate – E-mail, Phone No., and Address:

1. Public Grievance Division

Nature of Complaint:

  • Delay delivery or non-delivery of speed post, express and business parcels, international parcels, or logistics posts.
  • Non-payment of Cash on Delivery (COD) amount and any other complaints about premium products

The designation, Contact Number, and Address PG Division:

Address: (Designation), Public Grievance (PG) Division, Postal Directorate,
Dak Bhavan, New Delhi-110001.

Designation Phone Number (Contact)
(i) Public Grievance (PG) Division PG Division+911123036397
Director (PG)+911123096151, +911123036814
(ii) Dy. General Manager (BP) for EPP, LP, BP +911123096075
(iii) ADG (IM) for International Mail (Post) +911123096112
(iv) DDG (PG) for Registerred Letter/ Parcel +911123096087

2. Deputy Director General (PG & QA)

Nature of Complaint:

  • Delivery related to ordinary mail (posts), Electronic Money orders (payment transactions), Insured articles related, Complaints on misbehaviour by the post office, or any miscellaneous complaints except those mentioned in serial 1, 3 and 4 of the sections.
  • Complaints about Inda Post Savings Bank, saving certificates, or claims related

The Designation Address, Phone Number, and E-mail:

Address: Deputy Director General (PG & QA), Dak Bhavan,
Sansad Marg, New Delhi— 110001.
Phone No: +911123096087
E-mail: ddgpgq@indiapost.gov.in
Fax No: 01123353883

3. PLI (Postal Life Insurance) Directorate

Nature of Complaint:

  • Complaints about Postal Life Insurance (PLI)
  • Related to Rural Postal Life Insurance (RPLI)

The Designated Address, Phone Number, and E-mail:

Address: Chief General Manager (PLI), PLI Directorate,
Chanakya Puri, New Delhi—110021.
Phone No: +911124672461
E-mail: cgmplidte@gmail.com
Fax No: 01126882838

4. Deputy Director General (Establishment)

Nature of Complaint:

  • Pension Matters of postal employees
  • Matters related to Gramin Dak Sevaks

The Designated Address, Phone Number, and E-mail:

Address: Deputy Director General (Establishment), Dak Bhavan,
Sansad Marg, New Delhi—110001.
Phone No: +911123096098
Fax No: 01123096007

Your issues will be resolved by the above authorities/officers of the Department of Posts that comes under the Ministry of Communication, GoI.

Tips – If further, you are not satisfied with the final resolution of the authority you may approach the concerned tribunal or legal courts.


Reference

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