India Post is a postal service of the Department of Posts that comes under the Ministry of Communications, Government of India. India Posts serves postal services, banking, Postal life insurance, and other post services.
To file your postal complaints, You can call the customer care executive of India Post or send an e-mail to the support team or concerned department. You can also lodge an online complaint to the grievance officers and higher authorities.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
How to Register a Complaint to India Post?
India Post has an integrated grievance redressal system to resolve the complaints for the issues in the provided services and products.
The toll-free customer care numbers and e-mails of the India Post office are available to resolve issues of every customer and user of the service. You can also register an online complaint within 60 days of getting the postal services.
Types of Issues:
- Mails/ Money Order – Delivery of parcels, logistics, and other items, Delay in pension, payment or money transfer, etc.
- International mail or postal articles – International logistics delivery service issues, International money transfer/ money remittance(delay or failure of payment), etc.
- Post office saving banking service – Bank account opening/closure/operation issues, Digital banking and online payment (internet banking related complaints), Insurance, deposits and delay in interest and issuance of the certificate, ATM issues etc.
- Postal Life Insurance and Rural Insurance – Maturity and claim settlement delay, premium payment-related issues, loan against the policies, renewal of the policy, etc.
- Miscellaneous services of India Post and complaints about its products.
Complaint Registration Fee and Redressal Time Limit by India Post:
| Registration Fee | ₹0 (No Charges) |
| Resolution Time | 60 days or 90 days (If requiring investigation) |
Read More – Citizen Charter of Department of Posts (India Post)
Complaint Redressal Levels of the India Post:
Level -1: In the Initial level, you can file a complaint by toll-free helpline number, or online complaint to the concerned regional post office. Also, you can write an application to the postmaster/in-charge of the post office.
Approach the Officer for Any Complaint about the Services and behaviours of the employees of the Post Office or related Department:
- Postmaster/In-charge of the concerned post office.
- Senior Superintendent of the Post Office Divisions.
- Post-Master General of Concerned Post Office Division.
Note – For Post Life Insurance (PLI) and Rural Post Life Insurance (RPLI) complaints, approach the Deputy Divisional Manager at the circle office headquarters and the Development officer.
Level – 2: If your complaint is not resolved or not satisfied then you may e-mail or send a written application with the acknowledgement number or complaint number of the previously registered complaints to the Chief Post Master General of the concerned Circle.
Level 3: Further unsatisfied complaints can be escalated to the Officers in the Postal Directorate of the Public Grievance Division.
Customer Care Numbers
Customers and citizens can use the Toll-Free Customer Care Numbers of India Post to raise complaints about issues related to postal services and other grievances. The IVRS facility is available 24/7 for various services and help.
Customer Care Call Center Agent Timing: 09.00 AM to 06.00 PM (except public holidays and Sundays)
Remember – After successful registration of your complaint, always take the acknowledgement receipt or reference/complaint number for future reference and escalate it to the level 2 officers.
India Post Toll-Free Customer Care Numbers:
| India Post Complaint Number | 18002666868 |
| e-Post office Helpline Number (pending order, refund, etc.) | +911123372637, +911123096070 |
| Philately transactions Helplines | +911123096209 |
| Post Master/In-Charge Contact Numbers & Address | Click to contact |
Banking Helpline Numbers:
| E-Banking Helpline Number | 18004252440 |
| India Post Payment Bank Complaint Number | 155299 |
| ATM Block/Transaction Report Helpline Number | 18008899860 |
Note – If your complaint is not resolved by the level 1 post office officers, you can escalate the grievance to the level 2 officers. Also, you can lodge an online complaint.
Lodge an Online Complaint to India Post
The easy and fastest way to raise concerns about the India Post services is to lodge an online complaint at the grievance redressal portal. The tracking system is also provided where you can track your registered complaints. Also, don’t forget to note down the reference number or docket number for future reference.
Links to Register an Online Complaint to India Post:
| Register an Online Complaint | File Complaint |
| Track Complaint Status | Track Here |
| Send Feedback | Click to send |
E-mails to File a Complaint:
| Service/Issue | |
|---|---|
| For ePost Office services complaints | srpmsmho-dl@indiapost.gov.in |
| ePost Office philately transactions only | philatelydivision1@gmail.com |
| e-banking India post complaints | dopebanking@indiapost.gov.in |
| India Post Payment Bank Related | contact@ippbonline.in |
| Mutual Funds Related | adgfs@indiapost.gov.in |
| India Post Insurance Complaints | plipg.dte@indiapost.gov.in |
In the e-mail, mention the personal contact details and description of the issues related to the services of India Post and also attach the required supporting documents, invoice, etc.
Note – If your complaint is yet not resolved within 60 days, you may escalate the grievance at level 2 to the Chief Postmaster General and Nodal Officers of your concerned circle of India Post.
Grievance Redressal Officers of India Post
At level 2, if your previous registered complaint is yet not resolved within 60 days or unsatisfied with responses by the e-mail, post office in-charge, or online complaint registration mechanism then you can escalate to the higher grievance redressal authorities or officers of India Post.
For this, you can write an application to the concerned office, send an e-mail, or call the official contact number.
In the Grievance Application, Mention:
- Name, Address, and Personal Contact Numbers
- Acknowledgement number and complaint/reference number or previous complaint.
- Description of the issue and concerns in the previously registered complaints.
- Any supporting documents.
Note – After successful submission and registration of your complaint to the higher authorities, take the acknowledgement reference number or receipt for future reference and proof of registered grievance.
You can lodge an online grievance to the Public Grievance Officer of the Department of Posts through the CPGRAMS portal of the Government of India
Contact Chief Postmaster General
The list of Chief Postmaster General of the concerned Circle of India Post with Email, Phone Number and address are mentioned here. You can use it to lodge a grievance about the services of the India Post.
The Contact Number, E-mail, and Address of Circle Head Office Chief Post Master, India Post:
1. Andhra Pradesh
| Phone No: +918662429854 E-mail: cpmg_apr@indiapost.gov.in Address: CPMG, Andhra Pradesh Circle, PSD complex, beside Door Darshan quarters, Krishnalanka, Vijayawada – 520013, Andhra Pradesh. Fax No: 086624747282 |
2. Assam
| Phone No: +919435503177 E-mail: cpmg_asm@indiapost.gov.in Address: 4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001, Assam. Fax No: 03612544838 |
3. Bihar
| Phone No: +916122230082, +916122220207 Postal Life Insurance: 18003456107, +916122236842 E-mail: cpmg_bhr@indiapost.gov.in Address: O/o The CPMG, East region, Meghdoot Bhawan, GPO campus, Patna – 800001, Bihar. Fax No: 06122225011 |
4. Chhattisgarh
| Phone No: +917712233400 E-mail: cpmg_chh@indiapost.gov.in Address: O/o CPMG CG Circle, Raipur, 492001, Chhattisgarh. Fax No: 07712233194 |
5. Delhi
| Phone No: +911123620144 E-mail: cpmg_del@indiapost.gov.in Address: O/o CPMG, Meghdoot Bhawan, Link Road, New Delhi – 110001. Fax No: 01123627114 |
6. Gujarat
| Phone No: +917925505424 E-mail: cpmg_guj@indiapost.gov.in Address: O/o Chief Postmaster General, Gujarat Circle, Khanpur, Ahmedabad-380001, Gujarat. Fax No: 07925505275 |
7. Haryana
| Phone No: +911712603100 E-mail: cpmg_hry@indiapost.gov.in Address: 107, The Mall Road, Ambala Cant. – 133001, Haryana. Fax No: 01712603736 |
8. Himachal Pradesh
| Phone No: +911772629000 E-mail: cpmg_hpr@indiapost.gov.in Address: O/o CPMG, HP Circle, Kaithu, Shimla – 171009, Himachal Pradesh. Fax No: 01772620351 |
9. Jammu & Kashmir
| Phone No: Jammu – +911912542878 Kashmir – +911942452528 E-mail: cpmg_jnk@indiapost.gov.in Address: O/o CPMG, J&K Circle, GPO Complex, Residency Road, Srinagar – 190001, Jammu & Kashmir. Fax No: 01912561746 (Jammu), 01942452036 (Kashmir) |
10. Jharkhand
| Phone No: +916512482345 E-mail: cpmg_jha@indiapost.gov.in Address: O/o CPMG, Jharkhand Circle, Head Post Office, Opp, Doranda, Ranchi, Jharkhand 834002. Fax No: 06512480153 |
11. Karnataka
| Phone No: +918022392523 E-mail: cpmg_kar@indiapost.gov.in Address: O/o Chief Postmaster General, Karnataka Circle, Bengaluru HQ Region, Palace Road, Bengaluru – 560001, Karnataka. Fax No: 08022202607 |
12. Kerala & Lakshadweep
| Phone No: +914712308300 E-mail: cpmg_ker@indiapost.gov.in Address: Office of the CPMG, Kerala Circle, Thiruvananthapuram – 695033, Kerala. Fax No: 04712306500 |
13. Madhya Pradesh
| Phone No: +917552550838 E-mail: cpmg_mp@indiapost.gov.in Address: O/o Chief Post Master General, M.P.Circle, Bhopal-462012, Madhya Pradesh. Fax No: 07552556547 |
14. Maharashtra (Goa, Dadar & Nagar Haveli, and Maharashtra)
| Phone No: 1800228030 E-mail: cpmg_mah@indiapost.gov.in Address: O/o the CPMG, Maharashtra Circle, GPO, Mumbai GPO Building, 2nd Floor, Mumbai – 400001, Maharashtra. Fax No: 02222620829 |
15. North East States (Except Assam and Sikkim)
| Phone No: +913642223800 E-mail: cpmg_ne@indiapost.gov.in Address: O/o the Chief Postmaster General, North East Circle, Shillong, 793001, Meghalaya. Fax No: 03642223034 |
16. Odisha
| Phone No: +916742392000 E-mail: cpmg_ori@indiapost.gov.in Address: O/o the CPMG, Odisha Circle, Head Post Office, Bhubaneswar-751001, Odisha. Fax No: 06742394790 |
17. Punjab (Chandigarh & Punjab)
| Phone No: +911722706700 E-mail: cpmg_pun@indiapost.gov.in Address: O/o Chief Postmaster General, Punjab Circle, Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. Fax No: 01722721670 |
18. Rajasthan
| Phone No: +911412372020 E-mail: cpmg_raj@indiapost.gov.in Address: O/o the Chief Postmaster General, Rajasthan Circle, Head Post Office, Sardar Patel Marg, Jaipur – 302007, Rajasthan. Fax No: 01412366151 |
19. Tamil Nadu (Pondicherry & Tamil Nadu)
| Phone No: +914428520367 E-mail: cpmg_tn@indiapost.gov.in Address: O/o the Chief PMG, Tamilnadu Circle, Anna Road, Chennai–600002, Tamil Nadu. Fax No: 044285221199 |
20. Telangana
| Phone No: +914023463636 E-mail: cpmg_tlg@indiapost.gov.in Address: O/o The Chief PMG, Telangana Circle, Dak Sadan, Abids, Hyderabad–500001, Telangana |
21. Uttar Pradesh
| Phone No: +915222621113, +915222202531 E-mail: cpmg_up@indiapost.gov.in Address: O/o CPMG, UP Circle Lko, 4, Hazratganj, Lucknow–226001, Uttar Pradesh. Fax No: 05222616855 |
22. Uttarakhand
| Phone No: +911352658396 E-mail: cpmg_utr@indiapost.gov.in Address: O/o CPMG Uttarakhand Circle, Head Post Office, Clock Tower, Dehradun – 248001, Uttarakhand. Fax No: 01352650065 |
23. West Bengal (Sikkim, Andaman & Nicobar, and West Bengal)
| Phone No: +913322120070 E-mail: cpmg_wb@indiapost.gov.in Address: Office of the Chief Postmaster General, West Bengal Circle, 5th Floor, Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012, West Bengal. Fax No: 03322120811 |
These are the contact details of the Chief Postmaster General of all circles of India Post. You can use this information to escalate your previous unresolved grievance to the higher authority of India Post.
Note – After the successful submission of your grievance, take the acknowledgement receipt from the concerned office for future reference.
If your grievance is not resolved within 60 days or is not satisfied then escalate the grievance to the Public Grievance Officer of India Post and Directorate of Public Grievance. Official details are provided in the sections below.
Chief Public Grievance Nodal Officers
E-mail, and contact number (phone) of the Chief Public Grievance Nodal Officers, India Post of the different circles in India. You can use these contact details to escalate unresolved or unsatisfactory grievances to the Nodal Officers.
India Post – Chief Public Grievance Nodal Officers’ E-mail and Phone Number:
If not satisfied or pending more than 60 days, approach the Public Grievance Directorate Officer of India Post or Lodge online grievance to the Directorate of Public Grievance (DPG).
Postal Life Insurance (PLI) & Rural PLI: Nodal Grievance Officers
If your complaints related to Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) are not resolved by the concerned officers or online portal then you can escalate it to the Insurance Nodal officers of India Post at its concerned circle.
You can e-mail, write a letter or call the authorities. For successful escalation of your grievance mention the acknowledgement number (complaint number) of the previous complaint, policy number, description of the issue, and personal contact details.
The E-mail, Contact Number, and Address of Circle Nodal Officers for Insurance Grievances:
1. Army Postal Service (APS)
| Phone No: +918638536806, +917384263204 E-mail: jdpli@armypost.nic.in Address: Director, Addl Dte Gen APS (PLI Cell), C/O 56 APO, Sena Dak Bhawan, Rao Tula Ram Marg, Anuj Vihar, Shankar Vihar, New Delhi, Delhi-110010. |
2. Assam
| Phone No: +913612547385, 18003453754 E-mail: pli.as@indiapost.gov.in Address: AD (PLI), O/o CPMG, Assam Circle, Meghdoot Bhawan, Guwahati – 781001, Assam. |
3. Andhra Pradesh (A.P.)
| Phone No: +918662429863 E-mail: pli.ap@indiapost.gov.in Address: AD (PLI), CPMG, AP Circle, Head Office, Vijayawada- 520013, Andhra Pradesh. |
4. Bihar
| Phone No: +916122225020 E-mail: pli.br@indiapost.gov.in, admplipatna@gmail.com Address: DDM (PLI), CPMG, Bihar Circle, Head Post Office, Patna – 800001, Bihar. |
5. Chhatisgarh
| Phone No: +917712236388, +917712534161 E-mail: adps4co.cg@indiapost.gov.in, ddmpli.raipur@gmail.com Address: DDM (PLI), CPMG, Chattisgarh Circle, Head Post Office, Raipur – 492001, Chhattisgarh. |
6. Delhi
| Phone No: +911123620831, +911123518121 E-mail: admpli-dl@indiapost.gov.in Address: DDM (PLI), CPMG, Delhi Circle, Meghdoot Bhawan, Near Jhandewalan Metro Station, New Delhi – 110001. |
7. Gujarat
| Phone No: +917925504673 E-mail: plico.gj@indiapost.gov.in Address: DDM (PLI), CPMG, Gujarat Circle, Head Post Office, Khanpur, Ahmedabad-380001, Gujarat. |
8. Haryana
| Phone No: +911712603537 E-mail: pli.hr@indiapost.gov.in, ddmplihry@gmail.com Address: DDM (PLI), CPMG, Haryana Circle, 107 Mall Road, Ambala Cantt – 133001, Haryana. |
9. Himachal Pradesh (H.P.)
| Phone No: +911772629005 E-mail: pli.hp@indiapost.gov.in Address: DDM (PLI), CPMG, HP Circle, Head Post Office, Kasumpti, Shimla – 171009, Himachal Pradesh. |
10. Jammu & Kashmir (J&K)
| Phone No: +911912479709, +919418064588 E-mail: pli.jk@indiapost.gov.in, jkddmpli8@gmail.com Address: ADM (PLI), CPMG, J&K Circle, Meghdoot Bhawan, Rail Head Complex, Jammu – 180012, Jammu & Kashmir. |
11. Jharkhand
| Phone No: +916512480008 E-mail: ddmpli.jh@indiapost.gov.in Address: DDM (PLI), CPMG, Jharkhand Circle, Head Post office, Ranchi-834002, Jharkhand. |
12. Karnataka
| Phone No: +918022392665 E-mail: karpli@indiapost.gov.in Address: DDM (PLI), CPMG, Karnataka Postal Circle, Palace Road, Bengaluru – 560001, Karnataka. |
13. Kerala
| Phone No: +914712303005, +914712560704 E-mail: ddmpli.keralapost@gmail.com, pli.kl@indiapost.gov.in Address: DDM (PLI), CPMG, Kerala Circle, Head Post Office, Trivandrum – 695033, Kerala. |
14. Madhya Pradesh
| Phone No: +917552673203 E-mail: pli.mp@indiapost.gov.in Address: ADM (PLI), CPMG, MP Circle, Dak Bhawan, Hoshangabad Road, Bhopal – 462012, Madhya Pradesh. |
15. Maharashtra
| Phone No: +912222641808 E-mail: pli.mh@indiapost.gov.in, plimumbai@gmail.com Address: DDM (PLI), CPMG, 2nd Floor GPO Bldg, Mumbai – 400001, Maharashtra. |
16. North East
| Phone No: +913642226430, +913642210167 E-mail: ddmpli.ne@indiapost.gov.in Address: DDM (PLI), CPMG, North East Circle, East Khasi Hills, Shillong – 793001, Meghalaya. |
17. Odisha
| Phone No: +916742395193, 18003456550 E-mail: ddmpli-odi@indiapost.gov.in Address: DDM (PLI), CPMG, Odisha Circle, Head Post Office, Bhubaneswar – 751001, Odisha. |
18. Punjab
| Phone No: +911722702231 E-mail: ddmpli.pb@indiapost.gov.in Address: DDM (PLI), CPMG, Punjab Circle, Head Post Office, Chandigarh – 160017. |
19. Rajasthan
| Phone No: +911412379212, +911412368050 E-mail: pli.rj@indiapost.gov.in Address: DDM (PLI), CPMG, Rajasthan Circle, Sardar Patel Marg, Jaipur – 302007, Rajasthan. |
20. Tamil Nadu (T.N.)
| Phone No: 18004256334 E-mail: pli.tn@indiapost.gov.in Address: DDM (PLI), CPMG, Tamilnadu Circle, Head Post Office, Chennai – 600002, Tamil Nadu. |
21. Telangana
| Phone No: +914023463647, 18004258222 E-mail: cpcplitelangana@gmail.com Address: DDM (PLI), CPMG, Telangana Circle, Head Office, Hyderabad – 500001. |
22. Uttar Pradesh
| Phone No: +915222629926 E-mail: pli.up@indiapost.gov.in Address: AD (PLI), CPMG, UP Circle, Head Office, Hazratganj, Lucknow – 226001, Uttar Pradesh. |
23. Uttarakhand
| Phone No: +911352652226 E-mail: ddmpli.uk@indiapost.gov.in, ddmpli.dehradun@gmail.com Address: DDM (PLI), CPMG, Uttarakhand Circle, Dehradun GPO Complex, Dehradun – 248001, Uttarakhand. |
24. West Bengal
| Phone No: +913322120710 E-mail: wbpli@indiapost.gov.in Address: ADM (PLI), CPMG, West Bengal Circle, Yogayog Bhawan, P36 CR Avenue, Kolkata – 700012, West Bengal. |
You can use these contact details of the Insurance Nodal Officers of India Post to lodge an unresolved or unsatisfactory grievance about Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI).
Public Grievance Officer in the Postal Directorate
At level 3, The Public Grievance Officer in the Postal Directorate is the highest authority where customers or people can escalate the unresolved grievance (60 days) or unsatisfied responses of the level 2 Circle Nodal Officers of India Post.
You can lodge a grievance to the Public Grievance Officer of the concerned department of the Postal Directorate by e-mail, a written application, or an online grievance to the DPG (Directorate for Public Grievances).
To file an online grievance to DPG, click the link below.
Must provide acknowledgement number or receipt copy of previous registered complaint and details of the service with the description of the issue.
Tips – Ask or take the acknowledgement number/receipt after the successful submission of your grievance to the Postal Directorate. You can use this to track the status and future reference.
Public Grievance Officers of Postal Directorate – E-mail, Phone No., and Address:
1. Public Grievance Division
Nature of Complaint:
- Delay delivery or non-delivery of speed post, express and business parcels, international parcels, or logistics posts.
- Non-payment of Cash on Delivery (COD) amount and any other complaints about premium products
The designation, Contact Number, and Address PG Division:
Address: (Designation), Public Grievance (PG) Division, Postal Directorate,
Dak Bhavan, New Delhi-110001.
| Designation | Phone Number (Contact) |
|---|---|
| (i) Public Grievance (PG) Division | PG Division – +911123036397 Director (PG) – +911123096151, +911123036814 |
| (ii) Dy. General Manager (BP) for EPP, LP, BP | +911123096075 |
| (iii) ADG (IM) for International Mail (Post) | +911123096112 |
| (iv) DDG (PG) for Registerred Letter/ Parcel | +911123096087 |
2. Deputy Director General (PG & QA)
Nature of Complaint:
- Delivery related to ordinary mail (posts), Electronic Money orders (payment transactions), Insured articles related, Complaints on misbehaviour by the post office, or any miscellaneous complaints except those mentioned in serial 1, 3 and 4 of the sections.
- Complaints about Inda Post Savings Bank, saving certificates, or claims-related
The Designation Address, Phone Number, and E-mail:
| Address: Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. Phone No: +911123096087 E-mail: ddgpgq@indiapost.gov.in Fax No: 01123353883 |
3. PLI (Postal Life Insurance) Directorate
Nature of Complaint:
- Complaints about Postal Life Insurance (PLI)
- Related to Rural Postal Life Insurance (RPLI)
The Designated Address, Phone Number, and E-mail:
| Address: Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021. Phone No: +911124672461 E-mail: cgmplidte@gmail.com Fax No: 01126882838 |
4. Deputy Director General (Establishment)
Nature of Complaint:
- Pension Matters of Postal Employees
- Matters related to Gramin Dak Sevaks
The Designated Address, Phone Number, and E-mail:
| Address: Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. Phone No: +911123096098 Fax No: 01123096007 |
Your issues will be resolved by the above authorities/officers of the Department of Posts that comes under the Ministry of Communication, GoI.
Tips – If further, you are not satisfied with the final resolution of the authority you may approach the concerned tribunal or legal courts.
Reference:
