Dear Sir/ Madam,
I purchased a battery online from your customer “Swastik Battery
Service” (UPI Address: TID: 1750776A). The
amount was debited from my account, but the payment was not completed
on the Swastik Battery Service’s end. The details of the transaction
are enclosed for your reference.
SN Transaction By Transaction To Transaction Amount Date of Txn Txn Time Remarks
1 “Avdhesh Kumar
TID: 1750776A
uPI REF. No.: 413430520157
RR No.: 413430520157” “Swastik Battery Service
TID: 1750776A” Rs. 5000/- 13-05-2024 03:30 PM “( THRU UPI DEBIT UPI/413430520157/1750776A XXXXX / KKBK0000958/SWASTIK BATTERY SERVICE)
Amount Debited but Payment not received to Swastik Battery Service.
Please credit Rs. 5000/- + 10 days Panel Charges my SB Account no. XXXXXX957”
I have contacted customer care multiple times at 18602332332 but have not received a response to resolve this issue. I
am very unsatisfied with the service. I also tried using your virtual
assistant Keya and sent an SMS, but did not receive a satisfactory
response.
Therefore, I request a refund of Rs. 5000/- plus 10 days’ penalty
charges to my account (SB) at the
earliest.
