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Tata Power, Mumbai – Customer Helplines of Tata Power for Electricity Complaints and Online Services in Mumbai

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TATA Power Logo
source – tatapower.com

Tata Power, Mumbai is an electricity distribution company that has 3 entities that operate in India. Tata Power, Mumbai is one of them that serves the electricity services in the Mumbai region.

Tata Power has more than 12 million with an electricity generation capacity of 13,515 MW. Most of them are consumers who belong to Mumbai. Many customers face disruption of electricity supply and many other issues with electricity services in the region of Mumbai.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

You can register an electricity complaint using the toll-free customer care & complaint numbers of Tata Power, Mumbai, and also can register an online complaint on the official portal.
Divisions and Sub-Stations of the Tata Power in Mumbai:

  • Andheri
  • Borivali
  • Chembur
  • Ghatkopar
  • Goregaon
  • Kandivali
  • Khar
  • Kurla
  • Malad
  • Matunga
  • Mira Road
  • Parel
  • Saki
  • Vikhroli

Tips – If the further complaint is not resolved or unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum of Tata Power, Mumbai and further you can approach the Electricity Ombudsman, Maharashtra to file a petition against CGRF or Tata Power, Mumbai.


Helplines for Electricity Complaints of Tata Power in Mumbai

TATA Power has provided many helplines and electricity complaint registration options that can be used by Mumbai’s consumers.

Ways to Register Electricity Complaints:

  • Customer Care Numbers of the TATA Power (Mumbai)
  • WhatsApp Number of TATA Power, Mumbai
  • Register Online for Electricity Complaint
Grievnace Redressal System Chart Flow of Tata Power, Mumbai
source – Tata power

The verified toll-free customer care numbers and WhatsApp Numbers are provided by TATA Power, Mumbai for their customers to register complaints about the issues of electricity services. Use these official helpline numbers to get faster redressal of your complaints.

Provide Consumer Information to Customer Care:

  • Name of the consumer
  • Connection Number
  • Contact Number
  • Address of the Premise
  • Description of the issue/complaint

Important Customer Care Numbers and Helplines of Tata Power, Mumbai:

TATA Power, Mumbai Complaint Numbers 19123
18002095161
WhatsApp Number +917045116237
Power Failure Complaint (Via SMS)
(Send “NS<12 digit Consumer No>” to)
+919223170707
Customer Relation Centers (CRC) and Bill Collection
Click Here

Tips – Complaint is not resolved and pending & unsatisfied with resolution. Approach to the Internal Complaint Redressal System (ICRS) of TATA Power, Mumbai. Further, Consumer Grievance Redressal Forum (CGRF).

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Register Online Electricity Complaint to TATA Power Electricity Board

TATA Power, Mumbai has provided an online complaint registration form to register electricity complaints. Customers can follow the procedure below to register electricity complaints with the concerned EB (Electricity Board) of the company.

Procedure:

  • Visit the online complaint registration link below.
  • Fill out the online complaint form.
  • Submit it and note down the reference or complaint number for future reference.

Important Links of Tata Power to Register Online Electricity Complaints in Mumbai:

Register Online Complaint to Tata Power Register Now
Online Power Failure Complaint Register Now
E-mail customercare@tatapower.com

Other Online Options:

Live Chat with TATA Power (Mumbai) Open Live Chat
Mobile App Android | iOS
Social Media Twitter | Youtube | Facebook

Tips – Unresolved or dissatisfied with the redressal of the complaint? Lodge a grievance to the Internal Complaint Redressal System (ICRS) of TATA Power, Mumbai and further you can approach the Consumer Grievance Redressal Forum.


Customers can also use online services like online electricity bill payment, meter reading updates, applying for new electricity connections, solar rooftop applications, and others by the following links.

Pay Online Electricity Bill (Quick Bill Payment) Pay Now
Apply Online for New Electricity Connection Apply Now
Apply for Solar Rooftop Apply Now
Electricity Tariff Charges Details Click Here

Lodge Grievance to Consumer Grievance Redressal Forum, TATA Power (Mumbai)

Consumer Grievance Redressal Forum (CGRF) is a compulsory authority as per the Electricity (Regulatory) Act, 2003. Tata Power has two stages where your grievance can be redressed or can lodge a grievance to these authorities in the Mumbai region.

Two Grievance Redressal Stages of Tata Power:

  1. Internal Complaint Redressal System
  2. Consumer Grievance Redressal Forum

Let us know how to lodge grievances to these forums and systems of TATA Power, Mumbai. Follow the instructions below and the procedure.

Procedure:

  • Click – Lodge Online Grievance
    OR
    Download the form to submit an offline application form: Download
  • Tips – Fill out the application form with the required documents and submit it to the below official address of the Consumer Grievance Redressal Forum Office of Tata Power in Mumbai.
  • Fill out and submit the application form to the grievance office.
  • If your grievance is not resolved by the Internal Complaint Redressal System then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Tata Power (Mumbai).
  • You can also visit the office to lodge a grievance by submitting an application.

Address and Contact No. of CGRF Forum, Tata Power (Mumbai)

Address:
Consumer Grievance Redressal Forum,
The Tata Power Company,
Dharavi Receiving Station,
Near Shalimar Industrial Estate,
Matunga, Mumbai 400019.

Phone022-67172710
Email IDgrievance.cell@tatapower.com

Tips – If your grievance is not resolved by CGRF of Tata Power within 30 days or unsatisfied with the final response then you can file a petition to the Electricity Ombudsman, Maharashtra.


File Petition to Electricity Ombudsman, Maharashtra

The electricity Ombudsman takes cases against the registered licensees and electricity distributors under the Maharashtra Electricity Regulatory Commission (MERC), Maharashtra. Consumers can file the petition under the Electricity (Regulatory) Act, 2003 and also as consumer rights.

So, if your grievance is not resolved within 60 days or unsatisfied with the redressal of the grievance by CGRF of Tata Power, Mumbai then you can file a petition within 30 days to Electricity Ombudsman, Maharashtra.

Procedure:

  • Click out – File the e-petition now | Online Representation to Electricity Ombudsman (Mumbai)
    OR
    Download the application form/letter to file the petition in offline mode: Download
  • Fill out the required information, and upload or attach the documents.
  • Submit the offline application form to the office of the Electricity Ombudsman, Mumbai. Use the official address below to file the petition by post or submit it by himself.

Contact Details and Address of Electricity Ombudsman, Maharashtra

1. Electricity Ombudsman, Mumbai

Address:
Electricity Ombudsman, Mumbai
Office of the Electricity Ombudsman,
Maharashtra Electricity Regulatory Commission,
606 – 608, 6th Floor, Keshva Building,
Bandra Kurla Complex, Bandra (East), Mumbai – 400051

Phone0222659296502230680528
Fax022-26592965
E-mailsecretary@mercombudsman.org.in
Websitewww.mercombudsman.org.in

2. Maharashtra Electricity Regulatory Commission, Maharashtra

Address:
Maharashtra Electricity Regulatory Commission
World Trade Centre, Centre No.1,
13th Floor, Cuffe Parade,
Colaba, Mumbai-400005

Phone091222216396409122221639650912222163969
Fax09122-22163976
E-mailmercindia@merc.gov.in
Websitewww.merc.gov.in

Tips – If you are not satisfied with the final order of the Electricity Ombudsman, Mumbai then you can approach to Appellate Tribunal for Electricity, the High Court of Maharashtra, and the Supreme Court of India.


The Redressal Time Limit of Electricity Grievance by Authorities

The grievance redressal time limit is specified by the Maharashtra Electricity Regulatory Commission (MERC). If the grievance is not redressed within the time limit, you can file the case with the higher authorities.

Type of complaint Internal Complaint Redressal System (ICRS) Forum for Redressal of Consumer Grievances (CGRF) CGRF for passing the appropriate order Electricity Ombudsman, Mumbai
New Connection 03 Working Days 05 Working Days 15 Working Days 15 Working Days
No Power Supply 03 Working Days 05 Working Days 15 Working Days 15 Working Days
Disconnection/Reconnection of supply 03 Working Days 05 Working Days 15 Working Days 15 Working Days
Billing-related 15 Working Days 15 Working Days + 7 Days Extn. 60 Working Days 60 Working Days
Other types 15 Working Days 15 Working Days + 7 Days Extn. 60 Working Days 60 Working Days

Electricity Issues That Can Be Redressed

List of the issues of the electricity for that customers can register a complaint to TATA Power, Mumbai and can get faster redressal of the problem.

Electricity Issues About:

  • Electricity Supply Disruption Related
  • Power Supply Failure
  • Failure of Transformer/ Streetlight Related
  • Billing Payments
  • Billing Related
  • Bill Not Received
  • Energy Conservation Schemes
  • Load/Category/Contract Demand Change
  • Meter Services
  • NACH
  • Name Change/Address Correction
  • New Connection/Changeover
  • Outstanding Amount/Payment Related
  • Reconnection/Disconnection Related
  • Technical Complaints
  • Other Enquired
  • Any other complaints

Frequently Asked Questions About Tata Power, Mumbai

Q. What is the Customer Care Number of the Tata Power, Mumbai?
A. The toll-free customer care numbers of Tata Power, Mumbai are 1912318002095161 and you can call to register electricity complaints.

Q. What is the WhatsApp number of Tata Power for the Electricity Services of Mumbai?
A. The WhatsApp number of Tata Power, Mumbai is +917045116237 and click the number to register an electricity complaint or get services.

Q. How to apply for the new electricity connection of TATA Power, Mumbai?
A. Click Out the apply new electricity connection of TATA Power for the Mumbai region. Fill out the application form and submit it and pay the fee after approval of the application.

Q. How to check the scheduled electricity power outage in my area by TATA Power, Mumbai?
A. Consumers can check the scheduled electricity supply outage by clicking out ‘Scheduled Power Outage‘ to know the real-time status of their area in Mumbai on Map or can enter their consumer numbers to know the outage.


References

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