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Unethical Cancellation charge

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Swiggy: notirious and unethical ways of making money.
The delivery boy comes to the gate and calls. Since the number was not answered due to pre occupancy, the delivery boy goes back with the ordered goods and deposits the goods in their store.
Swiggy now charges 100% as cancellation charge. Isn’t it funny and criminal?
The last resort is to aporoach consumer court and boycott such aggregators.
The lost amount is Rs. 1900 today but it coud be much bigger for other customers.
Swiggy: respond

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