Dear GOIBIGO Customer Service,
I am writing to express my extreme dissatisfaction and to formally complain about the fraudulent practices I have experienced with your company. I booked a hotel through GOIBIGO under your “refundable” policy (Booking ID: GH72006226819106).
Upon arrival at SAI NAKSHATRA LODGING in Nanded on September 14, 2024, I found the hotel to be unsafe for women travelers. As a result, I denied check-in and immediately requested an alternative accommodation or a refund as per your stated policy. However, your company has failed to honor this policy, leading to the following issues:
Refusal to provide a safe alternative accommodation
Denial of the promised refund
Repeated false assurances of processing the refund
Consistent miscommunication and misinformation from your staff
Failure to address my concerns in a timely and professional manner
This situation has caused me significant distress, financial loss, and inconvenience. Your actions constitute a breach of contract and consumer trust.
I demand the following immediate actions:
Full refund of the amount paid for the booking (₹2,208)
Additional compensation for the stress and inconvenience caused
A formal written apology for the mishandling of my case
Clarification on your refund policy and steps to prevent such incidents in the future
Please be advised that if this matter is not resolved satisfactorily within 7 business days, I will be forced to take the following steps:
File a formal complaint with the consumer protection agency
Pursue legal action to recover my losses and seek damages
Share my experience on social media and travel review platforms to warn other potential customers
I expect a prompt response acknowledging this email and detailing the steps you will take to resolve this issue.
Booking Details:
Booking ID: GH72006226819106
Hotel Name: SAI NAKSHATRA LODGING
Location: Nanded
Date of Travel: September 14, 2024
Amount Paid: ₹2,208
Traveler Name: Pooja Anjanikar
I look forward to your immediate attention to this matter.
