I HAVE PURCHASED CROMA PORTABLE AIR CONDITION 1.5 TON. AS PER AVAILABLE SPECIFICATION ON INTERNET, IT CAN BE OPERATED FROM ANYWHERE IN SIDE THE ROOM. WHEN THE PRODUCT WAS OPENED BY CROMA TECHNICIAN FOR INSTALLATION , I FOUND A 1.5 MTR LARGE ( 15 CM DIA) EXHAUST OUTLET PIPE FOR RELEASING HOT AIR. I WAS SHOCKED AND DENIED THE SAME AS MY ROOM IS A CLOSED FROM ALL SIDE.
I HAVE APPLIED FOR RETURN AND REFUND REQUEST ON THE SAME DAY. I DO NOT HAVE ANY SCOPE TO WINDOW OUT THE EXHAUST OUTLET PIPE. I HAVE PURCHASED THIS PORTABLE AC 1.5 TON AT HIGH COST @ Rs 43900/- TO OPERATE IT IN A CLOSE ROOM AND CAN CARRY IT ANY CORNER OF THE ROOM.
CROMA CUSTOMER CARE IS CITING THAT THE REASON FOR RETURN IS CHANGE OF MIND . SO, WE WILL NOT INTIATE THE RETURN. I HAVE KEPT THE PRODUCT IN PACKED CONDITION SINCE 23 JUN 24 ( INSTALLATION DAY). I HAVE WRITTEN LOT OF MAILS TO CUSTOMER CARE DEPT , GRIEVANCE OFFICER OF CROMA. BUT NOTHING GOOD HAPPENED YET. NOW THE CASE IS PENDING AT NATIONAL CONSUMER FORUM.
VERY SAD WITH CROMA BRAND AND WITH THEIR REDRESSAL MECHANISM . MY CLAIM IS GENUINE.
