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Jansunwai UP Samadhan – Register an Online Complaint Against Government Services, Bhu Mafia, Corruptions, Offices, and Departments ofUttar Pradesh Government

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About Jansunwai UP (Samadhan) – Jansunwai is an official online complaint portal of the Uttar Pradesh Government that works on the concept of an integrated grievance redressal system. The Chief Minister of Uttar Pradesh launched it on 25 January 2016. It is dedicated to achieving the goal of Good Governance in the administration system of Ministries/Departments of the Uttar Pradesh government.

The people of Uttar Pradesh can register their complaints about the services of the state government and issues related to government administration, departments, Bhu-Mafia, and Corruption. Jansunwai is a web-based portal where every person can register their complaints against the government department. Let us try to know the eligibility, type of issues, and procedure to register a successful grievance to the concerned department.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Jansunwai UP Official Details:

Jansunwai UP Official Website www.jansunwai.up.nic.in
Email jansunwai-up@gov.in
jansunwaiup2016@gmail.com
Online Complaint to Jansunwai Register
Jansunwai Mobile App Android | iOS
Social Media Facebook | Twitter

Index:

Districts of Uttar Pradesh to Lodge Grievances on Jansunwai:

 A 

  • Agra
  • Aligarh
  • Ambedkar Nagar
  • Amethi (Chatrapati Sahuji Mahraj Nagar)
  • Amroha (J.P. Nagar)
  • Auraiya
  • Ayodhya
  • Azamgarh

 B 

  • Baghpat
  • Bahraich
  • Ballia
  • Balrampur
  • Banda
  • Barabanki
  • Bareilly
  • Basti
  • Bhadohi
  • Bijnor
  • Budaun
  • Bulandshahr

 C 

  • Chandauli
  • Chitrakoot

 D 

  • Deoria

 E 

- Advertisement -
  • Etah
  • Etawah

 F 

  • Farrukhabad
  • Fatehpur
  • Firozabad

 G 

  • Gautam Buddha Nagar
  • Ghaziabad
  • Ghazipur
  • Gonda
  • Gorakhpur

 H 

  • Hamirpur
  • Hapur (Panchsheel Nagar)
  • Hardoi
  • Hathras

 J 

  • Jalaun
  • Jaunpur
  • Jhansi

 K 

  • Kannauj
  • Kanpur Dehat
  • Kanpur Nagar
  • Kanshiram Nagar (Kasganj)
  • Kaushambi
  • Kushinagar (Padrauna)

 L 

  • Lakhimpur – Kheri
  • Lalitpur
  • Lucknow

 M 

  • Maharajganj
  • Mahoba
  • Mainpuri
  • Mathura
  • Mau
  • Meerut
  • Mirzapur
  • Moradabad
  • Muzaffarnagar

 P 

  • Pilibhit
  • Pratapgarh
  • Prayagraj

 R 

  • Rae Bareli
  • Rampur

 S 

  • Saharanpur
  • Sambhal (Bhim Nagar)
  • Sant Kabir Nagar
  • Shahjahanpur
  • Shamali (Prabuddh Nagar)
  • Shravasti
  • Siddharth Nagar
  • Sitapur
  • Sonbhadra
  • Sultanpur

 U 

  • Unnao

 V 

  • Varanasi

Why Lodge Complaint on Jansunwai?

The government of Uttar Pradesh has provided a single platform to lodge complaints about the government services, schemes and complaints of bribery/corruption or activities of Mafias. Citizens can approach at Jansunwai portal (Samadhan) of Uttar Pradesh and can lodge grievances about the issues that they are facing in any services of the government on the state level, district, or panchayat level administration.

Jansunwai portal is free for all people, they can register their issues within a few minutes and can upload supportive documents. This system has made all the procedures easy. You can approach the concerned department with just one click submission of your issue.

These are the same issues and departments that come under the Jansunwai grievance portal.

List of Departments

These are the list of departments and ministries in Uttar Pradesh. You can register any grievance against the services of these departments.

Procedure to Register an Online Complaint to Jansunwai UP

Jansunwai portal of Uttar Pradesh has provided an easy procedure to lodge complaints. You can read all the instructions in the Hindi language. You just need to understand everything in Hindi or follow the instructions that are given below in the simple steps.

Jansunwai Samadhan Procedure:

Step 1: Visit the Jansunwai UP Online Complaint log-in Portal by this link:

Step 2: Now, Enter the Mobile number and captcha. Click on the send OTP button(ओटीपी भेजें)

Jansunwai Complaint Registration Procedure

Step 3: Enter the OTP from the message (ओ०टी०पी० अंकित करें). Finally, click on the Submit button to open the application form.

Step 4: Fill in the Following Details of the Complainant:

Personal Details Form Image

  • Group/Collective Complaint (सामूहिक शिकायत ) – Click on the box if you want to lodge a group complaint (example – village or society, neighbour, other more than one person) unless leave it unchecked. 
  • Personal Details – Fill in the Name (नाम), Father/husband Name (पिता/पति का नाम), select the gender (लिंग ), Enter mobile number 2, and E-mail Id (ईमेल).

Step 5: Fill out the Complaint Reference Details:

Complaint Reference Details of Jansunwai Guide

  • Type of Reference/Grievance (सन्दर्भ का प्रकार) – Select the type of reference from the list; Complaint (शिकायत), Demand (मांग), Suggestions (सलाह), Other (अन्य).
  • Department (विभाग) – Select the department against which you want to initiate this application. You can check the department and type of complaint below the given list.
  • Reference/Grievance/Complaint Category (सन्दर्भ श्रेणी) – Select the type of complaint from the given list, if not available, select other cases (अन्य प्रकरण).
  • Detailed Application Form (आवेदन पत्र का विस्तृत विवरण) – Provide detailed information about the issue or complaint. Also, give the information of address, department and concerns in brief. Do not use these (<>`=’~%”*^$&#()~) characters.

Step 6: Provide the Complaint/Demand/Suggestion Area/Address Information (शिकायत/मांग/सुझाव क्षेत्र की जानकारी):

Complaint/Suggestion Region or Address guidance

  • Region(क्षेत्र) – Select the one option from rural (ग्रामीण) or urban (नगरीय).
  • District (जनपद) – Select your district.
  • If selected rural: Select these options of your address; Tahsil (तहसील), Block (विकास खण्ड), Gram Panchayat (ग्राम पंचायत), Revenue Gram (राजस्व ग्राम), Police Station (थाना).
  • If selected Urban: Select the Type of Urban Region (नगरीय क्षेत्र का प्रकार); Municipal Corporation ( नगर निगम), Municipal Corporation / Municipality ( नगर महापालिका / पालिका), Nagar Panchayat ( नगर पंचायत). Now, Select, District (जनपद), City/Town (नगर), Ward / Mohalla (वार्ड/मोहल्ला), Police Station (थाना).
  • Residential Address (आवासीय पता) – Provide the complete address (Permanent or current address) where you live or issue has occurred.

Step 7: Provide the Document of reference and description of old references:

Document of reference and description of old references guidance

  • Pre-reference number (if any) (पूर्व सन्दर्भ संख्या(यदि है तो)) – Click on the box if you have any reference number of the previous complaint. If you don’t have it, keep empty.
  • For uploading the application and related documents (आवेदन एवम् सम्बंधित दस्तावेज अपलोड करने हेतु) – Click on the ‘choose file’ to upload the supportive documents. You can upload documents in PDF/JPG/JPEG/PNG format only. The maximum size of the file can be 500 KB.

Step 8: Finally, click on the Save complaint/reference (सन्दर्भ सुरक्षित करें) button. Note down the complaint reference number to track the status of your complaint.

Step 9: Visit to track the complaint status: Track Complaint Status (सन्दर्भ की स्थिति देखें)

Provide the following details to track the status:

track the complaint status of Jansunwai guidance

  • Complaint Reference Number (शिकायत संख्या) – Enter the reference number from the message of your successful submission of your previous complaint.
  • Mobile Number or E-mail id (मोबाइल नंबर या ई-मेल आईडी): Enter your registered mobile number or e-mail then enter the captcha.

Finally, click on the submit button (सबमिट करे) and check the status of your complaint.

Step 10: If your complaint is not resolved within the given time period. You can send a reminder or can file a complaint against the resolution.

Visit this link to send a reminder to the Jansunwai grievance department: Send Reminder to Jansunwai

Now, enter the Complaint Reference Number (शिकायत संख्या) and click on the Search (खोजें) button. You can follow the procedure of the given format.

Finally, click on the submit button and send the reminder to the concerned department. To know the resolution time of your grievance, you can check the below-listed information in the table.

Type of Complaints of Concerned Department

List of the Type of Complaints to the Concerned Department/Ministries:

1. Additional Energy Resources Department: 

Category of Complaint Post and Redressal Time
Poor construction work/Lack of quality/Delay Project Officer – 15 Days
Information regarding the non-functionality of the already established alternative power plant and plant Project Officer – 15 Days
Corruption/Financial irregularities/Actions – Negligence/Investigation in Departmental Schemes/Plans Director – 15 Days
Rooftop Solar Plant Solar Power Projects Information for setting up Mini-Grid Solar Plants Director – 15 Days
Information Regarding Setting Up of Alternative Energy Plants Project Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related Director – 15 Days
Solar Plant/Park/Micro Grid/Electrification Related Project Officer – 15 Days
Solar Light/Panel /Fan /Water Pump Etc Project Officer – 15 Days
Transfer/Vacancy/Deputation Director – 15 Days
Other Case Director – 15 Days

2. Minority Welfare and Waqf:

Category of Complaint Post and Redressal Time
Subjects of Demand for Minority Welfare Scholarship District Minority Welfare Officer – 30 Days
Financial Assistance for Marriage of Daughters of Poor Persons from Minority Community District Minority Welfare Officer – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
The Boundary Wall of Graveyard District Minority Welfare Officer – 15 Days
Substandard construction work/Lack of quality/delay District Minority Welfare Officer – 15 Days
Scholarship/Fee Reimbursement Demand/Grievance District Minority Welfare Officer – 15 Days
Corruption/financial irregularities/Actions – negligence/Investigation in departmental Scheme District Minority Welfare Officer – 15 Days
Madrasa Minority Institution Recognition Appointment Salary Etc. District Minority Welfare Officer – 15 Days
Recognition/Appointment/Salary etc. of Madrasa/Waqf Property/Minority Institution District Minority Welfare Officer – 15 Days
The boundary wall of waqf property, graveyard etc. District Minority Welfare Officer – 15 Days
Demand for financial sanction/Release of funds District Minority Welfare Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related District Minority Welfare Officer – 15 Days
Transfer/Vacancy/Deputation District Minority Welfare Officer – 15 Days
Matters related to the Haj pilgrimage Secretary – 30 Days
Other Cases District Minority Welfare Officer – 15 Days

3. Infrastructure and Industrial Development:

Category of Complaint Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. Managing Director – 15 Days
Industry Registration related Regional Manager – 10 Days
Debt related Regional Manager – 10 Days
Single/Window Scheme/Plan/Nivesh Mitras Regional Manager – 10 Days
Industrial Development Authority Greater Noida Chief Executive Officer – 30 Days
Industrial Development Authority Noida Chief Executive Officer – 30 Days
Substandard or Poor construction work/Lack of quality/delay Managing Director – 10 Days
Regarding Selection/Allotment Regional Manager – 10 Days
Prime Minister’s Self Employment Scheme Regional Manager – 10 Days
Regarding land Arrangement/Allotment Regional Manager – 10 Days
Yamuna Expressway Chief Executive Officer – 30 Days
Development Authority Greater Noida Chief Executive Officer – 30 Days
Other Cases Regional Manager – 10 Days

4. I.T. and Electronics:

Category of Complaint Post and Redressal Time
Related to I.T. Park/ I.T. Hub Managing Director – 15 Days
Regarding e-governance projects/schemes State Coordinator – 10 Days
E. District / S. S. D. G. Scheme State Coordinator – 10 Days
Regarding the official website of the department level/district level of UP Managing Director – 10 Days
Poor or Substandard construction work/Lack of quality/delay Managing Director – 10 Days
Public Facilitation Center/Lokvani Kendra Case Additional District Magistrate (Finance & Revenue) – 15 Days
Regarding providing Wi-Fi/Internet connectivity Managing Director – 10 Days
Other Cases State Coordinator – 15 Days

5. Excise Department:

Category of Complaint Post and Redressal Time
Over Rating District Excise Officer – 10 Days
Shop Move / Shift District Excise Officer – 15 Days
Fake / Illegal Liquor / Liquor Smuggling District Excise Officer – 10 Days
Banned Drug Abuse District Excise Officer – 10 Days
Related to Liquor shop allotment District Excise Officer – 10 Days
Other Cases Deputy Commissioner of Excise – 10 Days

6. Housing and Urban Planning:

Category of Complaint Post and Redressal Time
Related to acquiring/free-hold Superintendent Engineer – 15 Days
Related to no objection certificate Superintendent Engineer – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Superintendent Engineer – 15 Days
Allotment Related Superintendent Engineer – 15 Days
Substandard/Poor construction work/Lack of quality/delay Property Manager – 15 Days
land-use change related Superintendent Engineer – 15 Days
Geo/Property/Land Map related Superintendent Engineer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Commissioner – 15 Days
With regard to compensation District Magistrate – 15 Days
Related to the development authority Vice-Chairman – 15 Days
Demand for financial sanction/release of funds Commissioner – 15 Days
Encroachment on properties Superintendent Engineer – 15 Days
Other Cases Superintendent Engineer – 15 Days

7. Higher Education Department:

Category of Complaint Post and Redressal Time
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
Illegal recovery by colleges Registrar – 15 Days
Related to teaching in colleges/universities Registrar – 30 Days
Substandard/Poor construction work/Lack of or Low quality / Delay Registrar – 15 Days
Scholarship-related / fee reimbursement Registrar – 30 Days
Related to Hostels Registrar – 15 Days
Exam / Center Related Registrar – 30 Days
Corruption/ financial irregularities/ actions – negligence/ investigation in departmental Schemes Registrar – 30 Days
Establishment of college Registrar – 30 Days
Recognition / Affiliation / Grant Listing Registrar – 30 Days
Demand for financial sanction/ release of funds Registrar – 30 Days
Regarding the operation of the departmental website/application Director – 7 Days
Shortage/Deployment of Teachers/Subject Teachers Registrar – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related Registrar – 30 Days
Transfer/Vacancy/Deputation Director – 15 Days
Other Cases Registrar – 15 Days

8. Horticulture and Food Processing:

Category of Complaint Post and Redressal Time
Potato Seed District Horticulture Officer – 4 Days
Regarding cold storage District Horticulture Officer – 10 Days
Relating to processed food units Deputy Director – 10 Days
Departmental Nurseries / Plant Availability District Horticulture Officer – 5 Days
Regarding the operation of the departmental website/application Director – 10 Days
Other Cases District Horticulture Officer – 7 Days

 9. Department of Energy:

Category of Complaint Post and Redressal Time
Electricity bill after incorrect bill/ disconnection /meter bad Executive Engineer, Electrical – 7 Days
Transformer – failure/ low capacity/ demand for a new transformer Executive Engineer, Electrical – 7 Days
Regarding new connection/electrical load approval/PD Executive Engineer, Electrical – 1 Days
Power supply or voltage reduction/providing / cut off Executive Engineer, Electrical – 15 Days
Demand for electricity poles/poles and lines shifting/removing Executive Engineer, Electrical – 30 Days
Electricity theft Executive Engineer, Electrical – 30 Days
Other Cases Executive Engineer, Electrical – 7 Days

10. Agricultural Marketing and Foreign Trade:

Category of Complaint Post and Redressal Time
Forwarding of Certificate of Authorization for new applications of AGMARK Classification of AGRICULTURE FOODS to the Government of India Senior Agricultural Marketing Inspector – 15 Days
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. Senior Agricultural Marketing Inspector – 15 Days
Complaint of poor construction in Janeshwar Mishra village Deputy Director (Construction) – 10 Days
Shops, godowns and plot distribution/selection related Secretary Market Committee – 10 Days
Forwarding the recommendation of the District Committee received from the Member Secretary, Inspector, for physical verification of the Export Rice Exporting Firm. Senior Agricultural Marketing Inspector – 15 Days
Export related Secretary Market Committee – 10 Days
Market tax/duty Secretary Market Committee – 10 Days
Mandi Road / Link Road Construction Deputy Director (Construction) – 10 Days
Lack of facilities Secretary Market Committee – 10 Days
Related to Haat/Agriculture Market Yard Secretary Market Committee – 10 Days
Other Cases Senior Agricultural Marketing Inspector – 15 Days

11. Agriculture Department:

Category of Complaint Post and Redressal Time
License for Fertilizers/Seeds/Pesticides District Agriculture Officer – 15 Days
Regarding the demand for Kisan credit card or loan waiver District Agriculture Officer – 30 Days
license for pesticide Related District Agriculture Defense Officer – 15 Days
Insecticides related District Agriculture Defense Officer – 15 Days
Agricultural Equipment/ Equipment Grant Deputy Director, Agriculture Department – 7 Days
Agriculture Loan/ Kisan Credit Card District Agriculture Officer – 15 Days
Transfer of grant money to the bank account through DBT in agricultural schemes Deputy Director, Agriculture Department 7 Days
Regarding the demand for manure or seed District Agriculture Defense Officer – 30 Days
Fertilizer Distribution/Allotment District Agriculture Officer – 7 Days
Seedlings/Seed Distribution District Agriculture Officer – 7 Days
Crop Insurance Scheme / Relief Grant Deputy Director, Agriculture Department – 7 Days
Corruption/ financial irregularities / Actions – negligence/ investigation in departmental plans District Agriculture Officer – 15 Days
Soil Testing Related District Agriculture Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related Deputy Director, Agriculture Department – 15 Days
Transfer/Vacancy/Deputation Deputy Director, Agricultural Extension – 15 Days
Other Cases Deputy Director, Agriculture Department – 15 Days

12. Agricultural Education And Research:

Category of Complaint Post and Redressal Time
Establishment of Agricultural College/Institute Director-General – 20 Days
Krishi Vigyan Kendra Level Facility Director-General – 15 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Director-General – 15 Days
Substandard construction work/Lack of quality/delay Director-General – 15 Days
Corruption/ financial irregularities/ actions – negligence/ investigation in departmental plans Director-General – 15 Days
Demand for financial sanction/release of funds Director-General – 15 Days
Subject/Faculty Opening Director-General – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related Director-General – 10 Days
Transfer/Vacancy/Deputation Director-General – 15 Days
Other Cases Director-General – 15 Days

13. Khadi and Village Industry:

Category of Complaint Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. District Village Industries Officer – 10 Days
Loan-related/financial help from banks District Village Industries Officer – 10 Days
Village Industries Employment Scheme District Village Industries Officer – 10 Days
Substandard construction work/Lack of quality/delay District Village Industries Officer – 10 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes District Village Industries Officer – 10 Days
Financial sanction/release of funds
Demand
District Village Industries Officer – 10 Days
Service/Selection/Salary Related/Deceased Dependent Relatives District Village Industries Officer – 10 Days
Transfer/Vacancy/Deputation District Village Industries Officer – 10 Days
Other Cases District Village Industries Officer – 10 Days

14. Food and Ration Department:

Category of Complaint Post and Redressal Time
Regarding irregularity/investigation / wrong investigation / black marketing of fair rate seller Supply Inspector-30 Days
Purchase of Wheat/Paddy District Food and Marketing Officer – 20 Days
Weight Measurement/Weighed Down Related Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Appointment of selected fair rate vendor / long vacancy District Supply Officer – 30 Days
Hoarding/Black Marketing District Supply Officer – 25 Days
Regarding charging more than the price (MRP) mentioned on the package of canned material Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Regarding the demand for new wheat or paddy procurement centre District Food and Marketing Officer – 25 Days
Regarding the demand for eligible households or Antyodaya ration card Supply Inspector-30 Days
Regarding the complaint of low weighing/impurity at the petrol pump District Supply Officer – 30 Days
Other matters related to measurement Senior Inspector, Legal Metrology (Weights and Measures) – 15 Days
Regarding the demand for LPG connection District Supply Officer – 30 Days
Regarding complaint of LPG less weighing/supply Supply Inspector-30 Days
Ration Card (BPL/APL/Antyodaya) / Issue of Ration Card to ineligible persons Supply Inspector-30 Days
Irregularity or overpricing in the distribution of ration and kerosene Supply Inspector-25 Days
Regarding the operation of the departmental website/application Commissioner – 7 Days
Other Cases District Supply Officer – 7 Days

15. Food Security and Drug administration:

Category of Complaint Post and Redressal Time
Related to pharmaceutical/drug license Drug Inspector – 7 Days
Regarding food license Designated Officer – 7 Days
sale of counterfeit/fake drugs Drug Inspector – 7 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes Officer-in-charge – 7 Days
Sale of adulterated food Designated Officer – 7 Days
Regarding the operation of the departmental website/application Additional Commissioner – 7 Days
Other Cases Designated Officer – 7 Days

16. Sports Department:

Category of Complaint Post and Redressal Time
Substandard/Poor construction work/Lack of quality/delay District Sports Officer – 15 Days
Instructor/Coach Deployment District Sports Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans District Sports Officer – 15 Days
Demand for financial sanction/release of funds District Sports Officer – 15 Days
Aid/Grant District Sports Officer – 15 Days
Service/Selection/Salary Related/Deceased Dependent Relatives District Sports Officer – 15 Days
Regarding construction/expansion/repair facilities of stadium/playground District Sports Officer – 15 Days
Transfer/Vacancy/Deputation Director – 15 Days
Regarding Sports Hostel District Sports Officer – 15 Days
Other Cases District Sports Officer – 15 Days

17. Home and Encryption (Ministry of Home Affairs):

Category of Complaint Post and Redressal Time
CBCID Enquiry/Interpretation/Case Transfer/Case Refund Senior / Superintendent of Police – 30 Days
Any complaint related to FIR (Non-registration of FIR / Arrest / Nomination / Investigation etc.) SHO / Inspector In-Charge – 90 Days
Registering an FIR SHO / Inspector In-Charge – 7 Days
Proceeding on FIR SHO / Inspector In-Charge – 30 Days
Gunner/Bodyguard Senior / Superintendent of Police – 7 Days
Wrong FIR registered / Wrong nomination SHO / Inspector In-Charge – 30 Days
Substandard/Poor construction work, lack of quality, delay in construction work related to the Police department Senior / Superintendent of Police – 30 Days
Domestic Violence / Sexual Harassment / Rape / Molestation / Female Harassment SHO / Inspector In-Charge – 30 Days
The complaint application letter is given by public SHO / Inspector In-Charge – 30 Days
Regarding ethnic/religious/communal SHO / Inspector In-Charge – 7 Days
Traffic SHO / Inspector In-Charge – 30 Days
Verification for Contract License SHO / Inspector In-Charge – 15 Days
Regarding the violation of noise pollution rules SHO / Inspector In-Charge – 30 Days
Passport Verification & Character Verification SHO / Inspector In-Charge – 15 Days
Complaint application against police Circle Officer / Assistant Commissioner of Police – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Circle Officer / Assistant Commissioner of Police – 30 Days
Harassment by Mafia/Dabangs/to create fear in the Society/Hooliganism/collection of Goonda tax SHO / Inspector In-Charge – 30 Days
Return case Senior / Superintendent of Police – 30 Days
Regarding the operation of the departmental website/application Director-General – 10 Days
Arms License / Renewal SHO / Inspector In-Charge – 15 Days
Service/Selection/Salary Related/Deceased Dependent Related Senior / Superintendent of Police – 30 Days
Disputes regarding property / land / way / drain etc. SHO / Inspector In-Charge – 30 Days
Custodial death/police atrocities/abuse cases Circle Officer / Assistant Commissioner of Police – 30 Days
Other Cases SHO / Inspector In-Charge – 30 Days

18. Rural Engineering Service Department:

Category of Complaint Post and Redressal Time
Substandard/Poor construction work/Lack of quality/delay Executive Engineer – 15 Days
Irregularities in Tender Executive Engineer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes Executive Engineer – 15 Days
Regarding Lohia Gram Construction Executive Engineer – 15 Days
Other Cases Executive Engineer – 15 Days

19. Rural Development Department:

Category of Complaint Post and Redressal Time
DRDA related Project Director, District Rural Development Agency – 15 Days
N.R.L.M Related/Group Formation and Financing Block Development Officer – 15 Days
Regarding eligibility and ineligibility of SECC 2011 Project Director, District Rural Development Agency – 15 Days
Excavation or cleaning of the village pond Block Development Officer – 15 Days
Substandard/Poor construction work/Lack of quality/delay Block Development Officer – 15 Days
Regarding the creation of a new development block/gram panchayat Commissioner – 30 Days
Demand for new hand pump Block Development Officer – 30 Days
In relation to the demand for a water tank or drinking water pipelines or culverts Block Development Officer – 15 Days
Drinking-Water Scheme / Water Tank Related District Development Officer – 30 Days
Related to Prime Minister’s Gram Sadak Scheme / Road related Project Director, District Rural Development Agency – 30 Days
In relation to the Prime Minister’s Rural Housing Scheme (PM Awas Yojana) Block Development Officer – 15 Days
Regarding the demand for housing in the Prime Minister’s Rural Housing Scheme Block Development Officer – 30 Days
Non-availability of work/employment generation in MNREGA Block Development Officer – 7 Days
Job card related to MNREGA / Fake payment of MNREGA workers. Block Development Officer – 7 Days
Any case related to payment of wages in MNREGA – non-payment/fake payment/short payment/non-payment etc. Block Development Officer – 7 Days
Lohia Awas Construction Project Director, District Rural Development Agency – 15 Days
MLA fund / MP fund Project Director, District Rural Development Agency – 15 Days
In respect of encroachment or possession of departmental property or land Block Development Officer – 15 Days
Socio/Economic and Caste Census (SECC) Project Director, District Rural Development Agency – 15 Days
Regarding Hand pump Block Development Officer – 15 Days
Other Cases Block Development Officer – 10 Days

20. Medical Education:

Category of Complaint Post and Redressal Time
KGMU related case Registrar – 7 Days
SGPGI case Director – 7 Days
Facilities in hospitals Principal, Medical College – 10 Days
Regarding allocation/ establishment/ renovation of land/ funds for hospitals/institutions Director-General – 10 Days
Related to unrecognized or fake medical colleges Director-General – 30 Days
Substandard construction work/Lack of quality/delay Director-General – 10 Days
Regarding the quality of medical education Principal, Medical College – 15 Days
Problems raised by students Principal, Medical College – 10 Days
Shortage/Deployment of doctors/staff Principal, Medical College – 10 Days
Free medicine /test diagnosis Principal, Medical College – 7 Days
Examination and result related matters Director-General – 15 Days
In respect of encroachment or possession of departmental property or land Director-General – 15 Days
Other Cases Principal, Medical College – 10 Days

21. Medical Health and Family Welfare:

Category of Complaint Post and Redressal Time
Lack of basic facilities in the hospital Chief Medical Superintendent (District Hospital) – 15 Days
Availability/shortage of medicines in hospitals/prescription of outpatients Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Ayushman Bharat-Pradhan Mantri Jan Arogya Yojana Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Asha/Asha Bahu/ASHA related case Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Non-compliance with the standard of treatment Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Related to ANM Sub Center Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Ambulance service Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Drugs / Pathological test / Ultrasound case Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Substandard construction work/Lack of quality/delay Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Physicians’ private practice Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Medical Staff not Coming on time Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Shortage/ posting/ availability of doctors/ staff Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Matters relating to Janani Suraksha Yojana Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding Certificate of Disability Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Inauguration/requisition/construction/land allotment of a new hospital Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Consideration for eligible services/s schemes with an incentive amount Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Pandit Deendayal Upadhyay State Employees Cashless Medical Facility Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Prime Minister’s Bharatiya Jan Aushadhi Project Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Administrative procedures Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Corruption/Bribery Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Corruption / financial irregularity/ negligence / investigation in works-departmental schemes Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
CM Jan Arogya Campaign Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Misbehaviour / Negligence / Illegal Recovery and Practice by Medical Staff Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Demand for financial sanction/ release of funds Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
In respect of encroachment or possession of departmental property or land Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Poor quality of services Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Non-availability of services Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Service/Selection/Salary Related/Deceased Dependent Relatives Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding contract Ayush doctors Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Transfer/Vacancy/Deputation Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Regarding sanitary Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days
Other Cases Medical Officer/Superintendent (P.H.C./C.H.C.) – 15 Days

22. Sugar Industry and Sugarcane Development:

Category of Complaint Post and Redressal Time
Regarding delay/irregularity/reduction in sugarcane purchase/non-receipt of sugarcane slip District Sugarcane Officer – 10 Days
Related to middlemen in sugarcane purchase District Sugarcane Officer – 10 Days
Substandard construction work/Lack of quality/delay District Sugarcane Officer – 15 Days
Sugar Mill (Cooperative/Private) Operation/Payment Related District Sugarcane Officer – 15 Days
Corruption / financial irregularities/ actions – negligence/ investigation in departmental plans District Sugarcane Officer – 10 Days
Regarding the operation of departmental website/application District Sugarcane Officer – 7 Days
Other Cases District Sugarcane Officer – 10 Days

23. Handicapped People Empowerment Department:

Category of Complaint Post and Redressal Time
Free travel facility to Divyangjan in UP State Road Transport Corporation buses District Disability Empowerment Officer – 90 Days
Regarding loan scheme District Disability Empowerment Officer – 90 Days
Leprosy Pension District Disability Empowerment Officer – 90 Days
Prostheses/Accessories District Disability Empowerment Officer – 90 Days
Grants to NGOs District Disability Empowerment Officer – 90 Days
Regarding the demand for handicapped public pension District Disability Empowerment Officer – 90 Days
Divyang Marriage Incentive Award Scheme District Disability Empowerment Officer – 30 Days
Bachpan Day-Care Center District Disability Empowerment Officer – 90 Days
Training Center with Mentally Retarded Shelter District Disability Empowerment Officer – 90 Days
Regrading handicapped pension District Disability Empowerment Officer – 90 Days
Special school District Disability Empowerment Officer – 90 Days
Surgical Scheme District Disability Empowerment Officer – 90 Days
Integrated Disabled School Establishment District Disability Empowerment Officer – 90 Days
Other Cases District Disability Empowerment Officer – 30 Days

24. Milk & Dairy Development Department:

Category of Complaint Post and Redressal Time
Regarding the nomination of a member in the Uttar Pradesh State Milk Council Commissioner – 30 Days
Regarding nominating the members of the Interim Management Committee constituted in the milk committees Manager / Principal Manager – 30 Days
UP State Milk Council to nominate members to constitute interim management committee in milk committees Manager / Principal Manager – 30 Days
Demand to open new centres / nondairy plants Manager / Principal Manager – 30 Days
Demand to open new milk committee bulk milk cooler Manager / Principal Manager – 30 Days
Parag Milk Center / Milk Price Payment Manager / Principal Manager – 30 Days
Demand to open Parag Milk Selling Center Manager / Principal Manager – 30 Days
Corruption/financial irregularity/ negligence/ investigation in works-departmental plans Manager / Principal Manager – 45 Days
Demand for financial sanction / release of funds Manager / Principal Manager – 30 Days
Milk price payment of cooperatives Manager / Principal Manager – 15 Days
Transfer related PCDF Ltd. Manager / Principal Manager – 30 Days
Other Cases Manager / Principal Manager – 10 Days

25. Charitable Work:

Category of Complaint Post and Redressal Time
Other Cases District Magistrate – 15 Days
Kailash Mansarovar Yatra District Magistrate – 15 Days
Substandard construction work/Lack of quality/delay District Magistrate – 15 Days

26. Urban Development and Urban Employment & Poverty Elimination:

Category of Complaint Post and Redressal Time
Substandard construction work/Lack of quality/delay Municipal Commissioner – 15 Days
Complaint related to water corporation Executive Engineer – 15 Days
Duda Suda related Project Officer, Duda – 15 Days
Demand for new municipal District Magistrate – 30 Days
Municipal corporation illegal parking recovery complaint Zonal Officer – 7 Days
In relation to the encroachment or possession of the departmental property or land of the Municipal Corporation. Municipal Commissioner – 30 Days
Regarding rthe emoval of illegal encroachment and encroachment in Municipal Corporation Municipal Commissioner – 30 Days
Illegal construction in Municipal Corporation Municipal Commissioner – 30 Days
Stray animal related in the municipal corporation Municipal Commissioner – 7 Days
Garbage, dirt cleaning and sanitation workers in Municipal Corporation Municipal Commissioner – 7 Days
House Tax / Water Tax in Municipal Corporation Municipal Commissioner – 15 Days
Tehbazari in Municipal Corporation Municipal Commissioner – 15 Days
Demand for laying new sewer line in Municipal Corporation Municipal Commissioner – 15 Days
Park / Parking related in Municipal Corporation Municipal Commissioner – 15 Days
Regarding drinking water in Municipal Corporation Municipal Commissioner – 7 Days
Municipal lighting system Municipal Commissioner – 7 Days
Regarding Certificate in Municipal Corporation Municipal Commissioner – 30 Days
Corruption in the municipal corporation, financial irregularity/negligence in works/departmental plans investigation Municipal Commissioner – 30 Days
Map of house/establishment in Municipal Corporation Municipal Commissioner – 30 Days
Dead animal problem in the municipal corporation Additional Municipal Commissioner – 1 Day
Road Excavation / Water logging in Municipal Corporation Municipal Commissioner – 15 Days
Regarding construction/repair of road/road/CC road/footpath etc. in Municipal Corporation Municipal Commissioner – 30 Days
Cleaning of sewer / drain-drain or sewer / drain-drain choke or sewer / drain-drain overflow in the municipal corporation Municipal Commissioner – 15 Days
Other matters related to Municipal Corporation Municipal Commissioner – 15 Days
In relation to encroachment or possession of departmental property or land of Municipality and Nagar Panchayat. Executive Officer, Nagar Panchayat / Municipality – 15 Days
Illegal construction in Nagar Palika/ Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Demand for laying new sewer line in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding parking in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Arrangement of lighting in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding Certificate in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Corruption in Municipality, Nagar Panchayat, Financial irregularities, Negligence investigation in departmental schemes Executive Officer, Nagar Panchayat / Municipality – 30 Days
Map of house establishment in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Road excavation water logging in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding repair of the road, CC road, footpath etc. in Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Cleaning of sewer line in Nagar Palika Nagar Panchayat Sewer choke or sewer overflow Executive Officer, Nagar Panchayat / Municipality – 15 Days
Regarding drinking water from Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Other matters related to Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Related to house tax and water tax related to the municipal town council Executive Officer, Nagar Panchayat / Municipality – 15 Days
Delay in poor quality construction work related to Municipality Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Tehbazari related to Nagar Palika Nagar Panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Days
Relating to stray animals in the municipality Executive Officer, Nagar Panchayat / Municipality – 7 Days
Garbage, dirt cleaning and sanitation workers in the municipality Executive Officer, Nagar Panchayat / Municipality – 7 Days
Problems related to dead animals in the municipality Executive Officer, Nagar Panchayat / Municipality – 1 Day
In relation to illegal occupation and removal of encroachment in the municipality or panchayat Executive Officer, Nagar Panchayat / Municipality – 15 Day
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Executive Officer, Nagar Panchayat / Municipality – 15 Day
Regarding the demand for new hand pumps for urban area Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for sewer drains or CC roads for urban areas Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for water tanks or drinking water pipelines or culvert for urban areas Executive Officer, Nagar Panchayat / Municipality – 30 Day
Regarding the demand for housing in the Prime Minister or Chief Minister Awas Yojana for urban areas Project Officer, Duda – 30 Days
Regarding the demand for construction of toilets under the Swachh Bharat Mission for urban areas Executive Officer, Nagar Panchayat / Municipality – 30 Day
Other Cases Executive Officer, Nagar Panchayat / Municipality – 15 Day

27. Citizen Aviation:

Category of Complaint Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. Director – 15 Days
Land allotment/acquisition for airport construction/expansion Director – 15 Days
Substandard construction work/Lack of quality/delay Director – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Director – 15 Days
Demand for financial sanction/release of funds Director – 15 Days
Regarding the operation of the departmental website/application District Magistrate – 10 Days
Service/ Selection/ Salary Related/Deceased Dependent Related Director – 15 Days
Transfer/Vacancy/Deputation Director – 15 Days
Related to Transferred Director – 15 Days
Other Cases Director – 15 Days

28. Panchayati Raj Department:

Category of Complaint Post and Redressal Time
Related to Regional Panchayat Assistant Development Officer – 15 Days
Misuse of village fund District Panchayat Raj Officer – 30 Days
Regarding organizing the meetings of Gram Panchayat and Gram Sabha District Panchayat Raj Officer – 30 Days
Construction and maintenance of other public properties of Gram Panchayats Assistant Development Officer – 30 Days
Related to Village Secretary / Gram Panchayat Officer Assistant Development Officer – 30 Days
Sanitation system / Safai Karamcharis in villages Assistant Development Officer – 7 Days
Substandard/Poor construction work/Lack of quality/delay District Panchayat Raj Officer – 30 Days
Birth-Death Certificate/Family Register Copy/Amendment District Panchayat Raj Officer – 15 Days
Relating to the Zila Panchayat Additional Chief Officer – 7 Days
Demand for new hand pump District Panchayat Raj Officer – 30 Days
Regarding the demand for Nala Nali Khadnja or CC road within the village District Panchayat Raj Officer – 30 Days
construction related to drain / Nali / pavement District Panchayat Raj Officer – 30 Days
Delimitation, Mapping of Land Assistant Development Officer – 7 Days
Regarding the construction of the Panchayat building District Panchayat Raj Officer – 30 Days
relating to the Pradhan/Sarpanch District Panchayat Raj Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Deputy Director, Panchayat – 30 Days
Street Lighting Assistant Development Officer – 15 Days
Demand for financial sanction/release of funds District Panchayat Raj Officer – 30 Days
Compliance Report of Departmental Instructions District Panchayat Raj Officer – 30 Days
In respect of encroachment or possession of departmental property or land Assistant Development Officer -30 Days
In relation to road connectivity, culvert, Khadanja/Pavement, Nali, drain etc., construction, repair, etc. District Panchayat Raj Officer – 30 Days
Swachh Bharat Mission – Demand for construction of toilets Assistant Development Officer – 7 Days
Swachh Bharat Mission – Irregularities and corruption in the construction of toilets Assistant Development Officer – 7 Days
Other cases related to Swachh Bharat Mission District Panchayat Raj Officer – 15 Days
hand pump repair and rebore Assistant Development Officer – 15 Days
Other Cases District Panchayat Raj Officer – 15 Days

29. Fallow Land Development:

Category of Complaint Post and Redressal Time
Regarding the IWMP scheme Chief Executive Officer – 10 Days
Corruption/Financial Irregularities/Works- Negligence/investigation in departmental plans Chief Executive Officer – 10 Days
Regarding U.P. Sodic Land Reclamation Project Managing Director – 10 Days
Regarding the operation of the departmental website/application Managing Director – 7 Days
User Reform Scheme with the help of World Bank Managing Director – 15 Days
Other Cases Chief Executive Officer – 10 Days

30. Transportation Department:

Category of Complaint Post and Redressal Time
Other matters related to Transport Commissioner, Uttar Pradesh Assistant Divisional Transport Officer – 5 Days
Challan-related complaint case Assistant Divisional Transport Officer – 5 Days
Cases related to the operation of illegal buses / trucks / tempos and other illegal vehicles Assistant Divisional Transport Officer – 7 Days
Driving license issue Assistant Divisional Transport Officer – 7 Days
Case related to overloading in bus / truck / tempo / other vehicles Assistant Divisional Transport Officer – 7 Days
Corruption/financial irregularity/ negligence/ investigation in works-departmental Schemes Assistant Divisional Transport Officer – 7 Days
Vehicle Registration / Permit Case Assistant Divisional Transport Officer – 7 Days
Other case roadways Assistant Regional Manager – 5 Days
Case related to ETS and smart card of Transport Corporation Assistant Regional Manager – 5 Days
Cases related to cleanliness and public facilities in Roadways Bus Stands and Roadways Buses of Transport Corporation Assistant Regional Manager – 5 Days
Case related to buses contracted with Transport Corporation Assistant Regional Manager – 5 Days
Case related to roadways bus accidents Assistant Regional Manager – 5 Days
Regarding roadways bus operation Assistant Regional Manager – 5 Days
Case related to online and offline ticket booking of roadways buses Assistant Regional Manager – 5 Days
Regarding the operation of the departmental website/application Assistant Regional Manager – 5 Days
Other cases, related to Managing Director Transport Corporation / Roadways Bus Assistant Regional Manager – 7 Days
Substandard construction work/Lack of quality/delay Assistant Regional Manager – 7 Days
Demand for the operation of roadways buses of Transport Corporation on new routes Assistant Regional Manager – 7 Days
Case relating to driver operator of Transport Corporation ( Roadways Bus ). Assistant Regional Manager – 7 Days
Service/Selection/Salary Related/Deceased Dependent Related Assistant Regional Manager – 7 Days
Transfer/Vacancy/Deputation Assistant Regional Manager – 7 Days
Other Cases Assistant Divisional Transport Officer – 5 Days

31. Tourism Department:

Category of Complaint Post and Redressal Time
Organizing Matters (Fairs and Festivals) Director-General – 7 Days
Substandard construction work/Lack of quality/delay Director-General – 7 Days
Fraud / Misconduct by Shopkeeper / Guide / Hotel Professional / Tour Operator Director-General – 7 Days
Directorate of Tourism, Uttar Pradesh Director-General – 7 Days
Beautification / Repair / Development Case of Tourist Place Director-General – 7 Days
Regarding the operation of the departmental website/application Director-General – 7 Days
Other Cases Director-General – 7 Days

32. Environment, Forest and Climate change Department:

Category of Complaint Post and Redressal Time
Illegal Jigsaw Machine Operation Divisional Forest Officer – 10 Days
Illegal mining Divisional Forest Officer – 10 Days
Illegal hunting Divisional Forest Officer – 10 Days
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Divisional Forest Officer – 10 Days
Briquette kilns District Magistrate – 10 Days
Details related to UP Forest Corporation Divisional Logging Manager – 10 Days
Substandard construction work/Lack of quality/delay Divisional Forest Officer – 10 Days
Illegal felling of forest/timber Divisional Forest Officer – 10 Days
Wild Animal Problem Divisional Forest Officer – 10 Days
Bird Sanctuary Declared Area/Green Belt Developed Area/Tiger Protected Area Divisional Forest Officer – 10 Days
Environmental Clearance District Magistrate – 10 Days
Pollution Control District Magistrate – 10 Days
Unauthorized use of plastic bags District Magistrate – 10 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans Divisional Forest Officer – 10 Days
Demand for financial sanction/release of funds Divisional Forest Officer – 10 Days
Tree Cutting Permit Divisional Forest Officer – 10 Days
Tree planting Divisional Forest Officer – 10 Days
Boundary / Forest land dispute / Forest Rights Act Divisional Forest Officer – 10 Days
Service/Selection/Salary Related/Deceased Dependent Relatives Divisional Forest Officer – 10 Days
Contaminated river District Magistrate – 10 Days
Transfer/Vacancy/Deputation Divisional Forest Officer – 10 Days
Other Cases Divisional Forest Officer – 10 Days

33. Livestock Department:

Category of Complaint Post and Redressal Time
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. Chief Veterinary Officer – 30 days
Artificial Insemination Chief Veterinary Officer – 7 days
Tia construction work/decreased quality/delay Chief Veterinary Officer – 7 days
Related to fodder Chief Veterinary Officer – 15 days
Opening a new hospital or health center Chief Veterinary Officer – 90 days
Any Veterinary Complaint Chief Veterinary Officer – 15 days
Animal / Veterinary / Drug availability / Vaccination Chief Veterinary Officer – 3 days
Corruption/Financial Irregularity/Works – Negligence/Investigation in participatory plans Chief Veterinary Officer – 30 days
Demand for financial sanction/release of funds Chief Veterinary Officer – 10 days
Individual Beneficiary Scheme Chief Veterinary Officer – 7 days
Service/Selection/Salary Related/Deceased Dependent Related Chief Veterinary Officer – 15 days
Transfer/Vacancy/Deputation Chief Veterinary Officer – 30 days
Other Cases Chief Veterinary Officer – 10 days

34. Backward Class Welfare Department:

Category of Complaint Post and Redressal Time
Other Backward Classes Minority Backward Classes Excluding Post-Decade Scholarship Scheme District Backward Classes Welfare Officer – 30 Days
Other Backward Classes Excluding Minority Backward Classes Poorvadasam Scholarship Scheme District Backward Classes Welfare Officer – 30 Days
Other Backward Classes Minority Backward Classes Except Marriage Grant Scheme District Backward Classes Welfare Officer – 30 Days
Fee Reimbursement Scheme excluding Other Backward Classes Minorities Backward Classes District Backward Classes Welfare Officer – 30 Days
OBC Computer Training Scheme District Backward Classes Welfare Officer – 30 Days
Regarding caste certificates related to other backward class District Backward Classes Welfare Officer – 30 Days
Regarding the demand of backward class scholarship District Backward Classes Welfare Officer – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans District Backward Classes Welfare Officer – 30 Days
Other Cases District Backward Classes Welfare Officer – 30 Days

35. Technical Education:

Category of Complaint Post and Redressal Time
Affiliation/NOC of Engineering Colleges Secretary – 15 Days
Related to the quality of education or education in engineering colleges Deputy Secretary – 15 Days
Establishment of Polytechnic/Engineering Colleges Secretary – 15 Days
High fees or illegal recovery case in polytechnic Secretary – 30 Days
Reading/ Teaching/Curriculum Related in Polytechnic Principal – 15 Days
Polytechnic exam/result related Secretary – 15 Days
Polytechnic admission Principal – 15 Days
Regarding Education or quality of education in polytechnic Secretary – 30 Days
High fees or illegal recovery cases in technical universities/engineering colleges Deputy Secretary – 15 Days
Related to teaching courses in technical universities/engineering colleges Deputy Secretary – 15 Days
Regarding exam results in technical universities/engineering colleges Examination Controller – 15 Days
Regarding admission in technical university/engineering colleges Deputy Secretary – 15 Days
Technical University / College Degree in Engineering / Marksheet related Examination Controller – 15 Days
Case related to Technical University Deputy Secretary – 15 Days
Other Cases Secretary – 7 Days

36. Bal Vikas Seva Evam Pustahar Vibhag:

Category of Complaint Post and Redressal Time
Distribution of supplementary nutrition Child Development Project Officer – 15 Days
Regarding Aganwadi worker Child Development Project Officer – 15 Days
Fire station operations Child Development Project Officer – 15 Days
Substandard construction work/Lack of quality/delay Child Development Project Officer – 15 Days
Regarding Child Development Project Officer District Program Officer – 15 Days
Regarding District Program Officer Director – 15 Days
Corruption / financial irregularity / negligence / investigation in works-departmental plans District Program Officer – 15 Days
Regarding chief servant Child Development Project Officer – 15 Days
Demand for financial sanction/release of funds Director – 15 Days
Regarding the operation of the departmental website/application Director – 7 Days
Service/Selection/Salary Related/Deceased Dependent Related District Program Officer – 15 Days
Other Cases Child Development Project Officer – 15 Days

37. Basic Education Department:

Category of Complaint Post and Redressal Time
Other case urban area City Education Officer – 15 Days
Subject to be nominated in Commission/Body/Board etc. Member/Chairman etc. Additional Chief Secretary/Principal Secretary/Secretary – 30 Days
Regarding operation of departmental website/application related to SCERT, UP Director – 10 Days
Substandard construction work/Lack of quality/delay Block Education Officer – 15 Days
Regarding scholarship Block Education Officer – 7 Days
Regarding the operation of the departmental website/application related to the examination regulatory authority, Uttar Pradesh. Secretary, Examination Regulatory Authority – 10 Days
Related to Examination Cases Block Education Officer – 15 Days
Text Book distribution Block Education Officer – 15 Days
BTC Admission/Training Principal – 15 Days
Regarding operation of departmental website/application related to Directorate of Basic Education Director – 10 Days
Regarding operation of departmental website/application related to Basic Education Council, Uttar Pradesh Director – 10 Days
Non-preparation of mid-day meal / irregularity in distribution / midday meal is not given according to the menu Block Education Officer – 7 Days
Regarding operation of departmental website/application related to Mid-day Meal Authority, Uttar Pradesh Director – 10 Days
Uniform distribution Block Education Officer – 7 Days
Cook related Block Education Officer – 7 Days
Demand for financial sanction/release of funds Finance controller – 15 Days
Matters related to school management committees Block Education Officer – 7 Days
Lack of facilities in the school Basic Education Officer – 15 Days
Recognition/Grant of Schools Block Education Officer – 15 Days
Complaints of illegal recovery by schools Block Education Officer – 7 Days
Related to the quality of teaching/learning in schools Block Education Officer – 7 Days
Regarding the operation of the departmental website/application Project Director – 7 Days
Any complaint related to teacher Basic Education Officer – 15 Days
Fee Reimbursement Demand/Complaint Basic Education Officer – 15 Days
Regarding the operation of departmental website/application related to Samagra Shiksha Abhiyan Project Director – 10 Days
Other Cases Block Education Officer – 15 Days

38. Minerals and Mining Department:

Category of Complaint Post and Redressal Time
Illegal mining Mine Inspector – 7 Days
Brick kiln Mine Inspector – 7 Days
Lease allotment/renewal/auction of mineral blocks Mine Inspector – 15 Days
Other Cases Mine Inspector – 7 Days

39. Department of Fisheries:

Category of Complaint Post and Redressal Time
Debt related Assistant Director – 15 Days
Fish pond auction Assistant Director – 15 Days
Fishing Haat Assistant Director – 15 Days
Hatchery Development / Seed Production Center Assistant Director – 15 Days
Other Cases Assistant Director – 7 Days

40. Entertainment Tax:

Category of Complaint Post and Redressal Time
Regarding multiplex opening District Entertainment Tax Officer – 10 Days
Other Cases District Entertainment Tax Officer – 10 Days

41. Women Welfare:

Category of Complaint Post and Redressal Time
Regarding multiplex opening District Probation Officer – 30 Days
Your friend- belonging to Asha Jyoti Kendra District Probation Officer – 30 Days
Indradhanush, Beti Bachao, Beti Padhao, Sukanya Samridhi etc. related to schemes District Probation Officer – 30 Days
Implementation of UP State Women Empowerment Mission. District Probation Officer – 30 Days
Uttar Pradesh Rani Laxmibai Women and Children Samman Kosh. District Probation Officer – 30 Days
Substandard construction work/Lack of quality/delay District Probation Officer – 30 Days
Financial and legal assistance to women suffering from dowry District Probation Officer – 30 Days
Grant for marriage of daughters of destitute women after the death of husband. District Probation Officer – 30 Days
Award to the couple for remarriage with destitute women after the death of the husband. District Probation Officer – 30 Days
Destitute Women Pension Scheme after the death of husband. District Probation Officer – 30 Days
Corruption/financial irregularity/negligence/investigation in works-departmental Schemes District Probation Officer – 30 Days
Mahila Samakhya Program – Women’s Association, Nari Adalat, Nari Education, Sanjeevani Kendra, Women’s Self Help Group. District Probation Officer – 15 Days
Government Women’s Asylum. District Probation Officer – 30 Days
In relation to the demand for pension of widow or husband death destitute woman District Probation Officer – 30 Days
Implementation of Integrated Child Protection Scheme. District Probation Officer – 30 Days
Service/Selection/Salary Related/Deceased Dependent Related District Probation Officer – 30 Days
Swadhar/Step/Ujjwala Schemes. District Probation Officer – 30 Days
Other Cases District Probation Officer – 7 Days

42. Secondary Education Board:

Category of Complaint Post and Redressal Time
Correcting Incomplete Incorrect Exam Result Additional Secretary – 60 Days
Center Related / Exam Related Cases District School Inspector – 15 Days
Substandard construction work/Lack of quality/delay District School Inspector – 15 Days
Issue of duplicate mark sheet Additional Secretary – 30 Days
Issue of duplicate certificate Additional Secretary – 30 Days
To dispose of canceled examinations Additional Secretary – 60 Days
Issuance of Original Marks Certificate Additional Secretary – 30 Days
Issuance of certificate of origin Additional Secretary – 30 Days
Decision on withheld exam results Additional Secretary – 60 Days
Regarding illegal recovery/excess fees by schools/colleges District School Inspector – 15 Days
Accreditation of schools District School Inspector – 30 Days
Regarding Teaching in School District School Inspector – 15 Days
Lack of facilities in schools District School Inspector – 30 Days
Grants/Amount Allocation for Schools District School Inspector – 15 Days
Shortage of teachers / subject teachers District School Inspector – 15 Days
Issue of revised mark sheet Additional Secretary – 45 Days
Issuance of revised certificate Additional Secretary – 45 Days
Other Cases Additional Secretary – 7 Days

43. Young Welfare Department:

Category of Complaint Post and Redressal Time
Subject to be nominated in the Commission/Body/Board etc. Member/Chairman etc. Director-General – 30 Days
Playground District Youth Welfare Officer – 30 Days
Substandard construction work/Lack of quality/delay District Youth Welfare Officer – 30 Days
Related to PRD Volunteers District Youth Welfare Officer – 30 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes District Youth Welfare Officer – 30 Days
Yuvak Mangal Dal District Youth Welfare Officer – 30 Days
Demand for financial sanction/release of funds Director-General – 30 Days
Service/Selection/Salary Related/Deceased Dependent Related District Youth Welfare Officer – 30 Days
Budget / Fund Allocation for Stadium / Mini Stadium / Sports Ground District Youth Welfare Officer – 30 Days
Transfer/Vacancy/Deputation District Youth Welfare Officer – 30 Days
Other Cases District Youth Welfare Officer – 30 Days

44. Revenue and Disaster Department:

Category of Complaint Post and Redressal Time
Fake entry in records Tehsildar – 30 Days
Declaration of disaster / aid amount / money allocation related Tehsildar – 15 Days
Population Land Tehsildar – 30 Days
Farmers Accident Insurance Aam Aadmi Bima Yojana Tehsildar – 30 Days
Occupation of village society’s land (usar, barren, fallow etc.) Tehsildar – 30 Days
Fake entry in consolidation records Settlement Officer, Consolidation – 30 Days
Execution of the orders of the Consolidation Court Settlement Officer, Consolidation – 7 Days
In connection with the corruption of the Consolidation Department officer or employee Settlement Officer, Consolidation – 30 Days
Regarding the consolidation of the consolidation department in the village Settlement Officer, Consolidation – 30 Days
Regarding the cancellation of consolidation in the Consolidation Department village Settlement Officer, Consolidation – 45 Days
Case related to demarcation of consolidation department Chako Settlement Officer, Consolidation – 15 Days
Consolidation Department, settlement of cases related to the transfer bond Settlement Officer, Consolidation – 45 Days
Controversy related to not giving or giving wrong way to the Consolidation Department, Chakrod Nali Settlement Officer, Consolidation – 15 Days
Consolidation Department Rasta Chakrod Controversy Regarding Possession Of Nali Settlement Officer, Consolidation – 15 Days
Consolidation Department Heritage Settlement Officer, Consolidation – 45 Days
Complaint regarding Chakbandi Consolidation Officer – 15 Days
Court orders – related to execution / transfer / related to other execution – related Tehsildar – 15 Days
Allotment demand/complaint/possession case on leased land Tehsildar – 30 Days
Metering issue/dispute between transferable landholders Tehsildar – 30 Days
Certificate (income/ caste/ residence/ status etc.) Tehsildar – 20 Days
Crop Loss Tehsildar – 30 Days
Land Mafia Capture Tehsildar – 30 Days
Land Acquisition / Settlement / Transfer / Compensation Related Tehsildar – 30 Days
Rasta/Chakrod dispute Tehsildar – 30 Days
Related to inheritance/pak-11 Tehsildar – 15 Days
In respect of encroachment or possession of departmental property or land Tehsildar – 30 Days
Regarding the demand for different types of leases such as agricultural housing, fish pottery art etc. Tehsildar – 30 Days
Occupation/encroachment on public land like pond, barn, crematorium, playground, reserved land etc. Tehsildar – 30 Days
Cases of ceiling/nazul land etc. Tehsildar – 30 Days

45. State/Public Property:

Category of Complaint Post and Redressal Time
Housing Allotment State Property Officer – 15 Days
Substandard construction work/Lack of quality/delay State Property Officer – 15 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans State Property Officer – 20 Days
Repair/Construction etc. State Property Officer – 15 Days
Vehicle allotment State Property Officer – 15 Days
Demand for financial sanction/release of funds State Property Officer – 15 Days
Reservation for Rooms in Special/VIP Guest House State Property Officer – 15 Days
Service/ Selection/ Salary Related/ Deceased Dependent Related State Property Officer – 15 Days
Transfer/Vacancy/Deputation State Property Officer – 15 Days
Other Cases State Property Officer – 15 Days

46. Silk Development:

Category of Complaint Post and Redressal Time
Other Cases Assistant Director – 21 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental Schemes Assistant Director – 21 Days
Related to silkworm rearing scheme Assistant Director – 21 Days

47. Public Works Department:

Category of Complaint Post and Redressal Time
Encroachment Removal Executive Engineer, Provincial Division – 30 Days
Regarding no objection certificate Executive Engineer, Provincial Division – 15 Days
Substandard construction work/Lack of quality/delay Executive Engineer, Provincial Division – 30 Days
Irregularities in tender Executive Engineer, Provincial Division – 30 Days
Demand for new road / widening / beautification Executive Engineer, Provincial Division – 30 Days
Demand for new bridge / ROB Executive Engineer, Provincial Division – 30 Days
Construction of new buildings / Sanction / No Objection Certificate Executive Engineer, Provincial Division – 15 Days
Delay in construction works Executive Engineer, Provincial Division – 30 Days
Payment issue Executive Engineer, Provincial Division – 30 Days
Land Acquisition / Compensation Amount Executive Engineer, Provincial Division – 30 Days
In respect of encroachment or possession of departmental property or land Executive Engineer, Provincial Division – 30 Days
Road repair pothole Executive Engineer, Provincial Division – 15 Days
Other Cases Executive Engineer, Provincial Division – 15 Days

48. Commercial Tax:

Category of Complaint Post and Redressal Time
Regarding tax exemption/ taxonomic Deputy Commissioner – 20 Days
Tax assessment of shops Deputy Commissioner – 20 Days
Registration / Renewal Deputy Commissioner – 20 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental schemes Deputy Commissioner – 20 Days
Service/Selection/Salary Related/Deceased Dependent Related Deputy Commissioner – 20 Days
Transfer/Vacancy/Deputation Deputy Commissioner – 20 Days
Other Cases Deputy Commissioner – 20 Days

49. Finance/Pension:

Category of Complaint Post and Redressal Time
Audit related Chief/Senior Treasury Officer – 30 Days
Creation of posts Chief/Senior Treasury Officer – 30 Days
Pension related matters (Pension, Gratuity, Medical, Pension Diary etc.) Chief/Senior Treasury Officer – 30 Days
General bill related matters (delayed payment, unreasonable clearance) Chief/Senior Treasury Officer – 7 Days
Regarding the operation of the departmental website/application Director – 7 Days
Pay / Allowance / Honorarium / Fixation / Pay Scale Discrepancies Related Chief/Senior Treasury Officer – 15 Days
Other Cases Chief/Senior Treasury Officer – 7 Days

50. Vocational Training & Education:

Category of Complaint Post and Redressal Time
Opening ITI / Polytechnic District Coordinator – 7 Days
Hostel construction Principal, Industrial Training Institute – 7 Days
Under skill development mission District Coordinator – 7 Days
Other Cases District Coordinator – 10 Days

51. Labour Department:

Category of Complaint Post and Redressal Time
Industrial dispute Labor Enforcement Officer – 30 Days
Claims Regarding Employees’ Compensation Act Deputy Labour Commissioner – 90 Days
In connection with the operation of the website of Karabi Director – 7 Days
Complaint of non-receipt of wages or salary to workers or employees due to closure of shops, commercial establishments, factories due to corona Labor Enforcement Officer – 7 Days
Regarding construction workers Labor Enforcement Officer – 5 Days
Regarding the operation of the website/application of the BOCW Board Secretary – 7 Days
Bonded Labor / Child Labor / Child Labor Liberation Labor Enforcement Officer – 7 Days
Schemes of Building and Construction Welfare Board Labor Enforcement Officer – 7 Days
Registration / Renewal of Beneficiaries under Building Act Labor Enforcement Officer – 7 Days
Wage payment act Labor Enforcement Officer – 7 Days
Information about the process of notifying the vacancies on the portal by the employers for participating in the employment fair District Employment Officer – 7 Days
Information about the participation of unemployed candidates in employment fair District Employment Officer – 7 Days
Regarding the operation of the departmental website/application Additional Chief Secretary/Principal Secretary/Secretary
Regarding operation of Labor Commissioner’s office website Commissioner – 7 Days
labor oppression / labor problem Labor Enforcement Officer – 7 Days
Related to labor colonies/settlements Labor Enforcement Officer – 7 Days
Information about career counselling programs organized through employment offices District Employment Officer – 7 Days
Information about the process of renewal after the completion of three years after the registration of unemployed candidates on the employment portal District Employment Officer – 7 Days
Operation of Employment Department website/application
in relation to
Director – 7 Days
Other Cases Labor Enforcement Officer – 7 Days

52. Institutional Finance:

Category of Complaint Post and Redressal Time
Loan waiver Director – 10 Days 
Banks/Branch Opening Subjects Director – 10 Days 
Other Cases Director – 10 Days 

53. Society Welfare Department:

Category of Complaint Post and Redressal Time
Caste Oppression District Social Welfare Officer – 15 Days
SC/ST Certificate Related District Society District Social Welfare Officer – 15 Days
Subject to inclusion in SC/ST list District Social Welfare Officer – 15 Days
Regarding the demand for SC/ST or general scholarship District Social Welfare Officer – 15 Days
Related to Ashram Paddhati Vidyalaya District Social Welfare Officer – 15 Days
Substandard construction work/Lack of quality/delay Executive Engineer – 30 Days
Regarding scholarship District Social Welfare Officer – 15 Days
Relating to hostels/old age homes/women’s residences etc District Social Welfare Officer – 15 Days
Family benefit plan District Social Welfare Officer – 15 Days
Old age pension District Social Welfare Officer – 15 Days
Regarding demand for old age pension District Social Welfare Officer – 15 Days
Marriage sickness grant District Social Welfare Officer – 15 Days
Fee reimbursement complaint District Social Welfare Officer – 15 Days
Other Cases District Social Welfare Officer – 15 Days

54. Co-operative Department:

Category of Complaint Post and Redressal Time
Debt related Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Kisan credit card Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Over rating/black marketing/demand/distribution of fertilizers Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Regarding Wheat / Paddy Procurement Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Substandard construction work/Lack of quality/delay Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days
Related to purchase and payment of urad, moong, sesame, groundnut, mustard, gram and lentil by PCF District Manager – 15 Days
Related to co-operative bank Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days
Co-operative Societies Case Assistant Commissioner and Assistant Registrar, Cooperatives – 30 Days
Other Cases Assistant Commissioner and Assistant Registrar, Cooperatives – 15 Days

55. Irrigation, Water Resources:

Category of Complaint Post and Redressal Time
Complaints related to repair of bad tube wells / minor canals Executive Engineer (Mechanical) – 15 Days
Substandard construction work/Lack of quality/delay Executive Engineer – 30 Days
Demand for new tube well or boring
in the subject
Executive Engineer (Mechanical) – 30 Days
Complaints regarding repair of river cut/dam/embankment/stumbling etc. Executive Engineer – 60 Days
Complaints regarding canal cutting/over flow Executive Engineer – 7 Days
Possession of canal assets related to encroachment Executive Engineer – 30 Days
Canal operation / lack of water in canal / tail feeding minor related Executive Engineer – 15 Days
All Dam related complaints Executive Engineer – 30 Days
Demand for new construction of dam / canal / bridge / check dam / culvert / kulabe / other Executive Engineer – 30 Days
Demand for financial sanction / release of funds Executive Engineer – 30 Days
In respect of encroachment or possession of departmental property or land Executive Engineer – 30 Days
Demand for repair of silt cleaning canal track service road Executive Engineer – 30 Days
Regarding non-payment of land compensation by Irrigation Departmentgiving Executive Engineer – 120 Days
Other Cases Executive Engineer – 15 Days

56. Micro, Small, and Medium Enterprises:

Category of Complaint Post and Redressal Time
Subject to be nominated in the Commission/ Body/ Board etc. Member/Chairman etc. Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
No objection certificate for setting up industry Joint Commissioner – 90 Days
Allotment of land for setting up industries Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
Substandard construction work/Lack of quality/delay General Manager – 40 Days
Corruption / financial irregularities / actions – negligence / investigation in departmental plans General Manager – 15 Days
Demand for financial sanction/release of funds General Manager – 60 Days
Service/Selection/Salary Related/Deceased Dependent Related Additional Chief Secretary/Principal Secretary/Secretary – 90 Days
Transfer/Vacancy/Deputation General Manager – 60 Days
Other Cases General Manager – 60 Days

57. . Information:

Category of Complaint Post and Redressal Time
Grants/funds Director – 15 Days
Substandard construction work/Lack of quality/delay District Information Officer / Assistant Director – 10 Days

58. tamp and Registration:

Category of Complaint Post and Redressal Time
Granting/Exempting tax Sub Registrar – 15 Days
Fake bond/registration Sub Registrar – 15 Days
Valuation/Stamp Theft Sub Registrar – 15 Days
Regarding stamp refund Sub Registrar – 15 Days
Other Cases Sub Registrar – 15 Days

59. Handloom and Textile Industry:

Category of Complaint Post and Redressal Time
Development of infrastructure Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Textile and Textile Industry Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Weavers’ arrears payment/subsidy/other facilities Assistant Commissioner, Handlooms and Textiles etc.-30 Days
Other Cases Assistant Commissioner, Handlooms and Textiles etc.-30 Days

60. Home Guard:

Category of Complaint Post and Redressal Time
Irregularity in duty District Commandant – 15 Days
Recruitment complaints District Commandant – 30 Days
Honorarium payment District Commandant – 15 Days
Uniforms and other facilities District Commandant – 15 Days
Regarding the operation of the departmental website/application Commander General / Director General – 10 Days
Related to the problems/system of soldiers District Commandant – 30 Days
Other Cases District Commandant – 30 Days

These all are issues that can be resolved by the Jansunwai UP. If you have an issue regarding the services of the Central Government then visit CPGRAMS to lodge a grievance.

Need More Information? Visit: Trusted SourceJansunwai category, UP

Frequently Asked Questions (FAQ) About Jansunwai, Uttar Pradesh

Q. What is the support helpline of the Jansunwai, Uttar Pradesh?
A.
You can e-mail jansunwai-up@gov.in, and jansunwaiup2016@gmail.com to get suggestions or help related to the website.

Q. Who can register complaints on the Jansunwai, Uttar Pradesh Portal?
A.
Every person who resides in Uttar Pradesh can register complaints on the Jansunwai against the department of the Uttar Pradesh government.

Q. What type of complaint can be registered on the Jansunwai Portal of Uttar Pradesh?
A. Any complaint or issue that comes under the concerned department of the government of Uttar Pradesh. Issues can be in the village, town, or city of the state. For these issues regarding government services, you can lodge a complaint on the Jansunwai portal.

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