Siemens is a renowned brand known for its quality and reliability. However, even the best appliances can encounter problems that can be with cooking and baking devices, refrigerators and freezers, dish or laundry care, or coffee machines. If you’re facing an issue with your Siemens appliance in India, here’s a guide to help you register a complaint with Siemens customer service representatives.
Before this, understand your rights:
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The Consumer Protection Act of 2019 empowers you as a consumer. This act guarantees you rights such as:
- Information about the product’s quality, features, and warranty.
- Protection against faulty or hazardous appliances.
- A fair redressal system in case of product defects.
Level 1: Customer Care, Siemens
Before registering a complaint, collect the following information:
- Appliance Details: Model number, purchase date, and a copy of the purchase invoice (bill).
- Nature of the Complaint: Clearly describe the problem you’re facing with the appliance. Be specific about when the issue began and how it affects the appliance’s functionality.
- Warranty Status: Check your warranty card to determine if the appliance is still under warranty and for what period.
Registering Your Complaint:
Siemens has provided multiple communication methods to register your complaint:
- Online Complaint Form: Visit the Siemens India website and navigate to the customer service section. Fill out the online form with your details, appliance information, and a detailed description of the problem.
- Toll-Free Customer Care Number: You can call Siemens India’s customer service toll-free helpline number 18002091850 and speak to a service representative.
- Email: Send email to service.in@siemens-home.bsh-group.com. Draft an email explaining the problem and attach scanned copies of your purchase invoice and warranty card.
- Authorized Service Center: Locate your nearest authorized Siemens service center. Visit the center in person and explain the issue to a service representative. They will assist you in registering a complaint.
Additional Tips:
You should maintain a polite and professional tone while registering your complaint. Be clear and concise in your explanation of the problem. If possible, provide pictures or videos that visually depict the malfunction. Always keep a record of your complaint reference number for future reference.
Siemens will typically assign a complaint reference number and keep you updated on the progress. If you don’t hear back within a reasonable timeframe, politely follow up through your chosen communication channel.
Still not resolved? Escalate the matter to the consumer protection authority
Level 2: Appeal to Consumer Forum
If your complaint is not resolved by Seimens, lodge a consumer complaint to the consumer protection authority such as the National Consumer Helpline (NCH) or the Consumer Commission (forum). You can visit these pages to file a consumer complaint online.
Ministry of Consumer Affairs, Food & Public Distribution manages consumer rights and safety in India. You should know that the Consumer Commission is a quasi-judicial body in India that is tasked with protecting the interests of consumers under the Consumer Protection Act, 1986.
The Bureau of Indian Standards (BIS) is responsible for the standardization and certification of electronic and consumer appliances. You can report about the quality of standards of appliances sold by Seimens.
