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MTNL – Register Online Complaint and Know Helplines of Mahanagar Telephone Nigam Limited

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source – mtnldelhi.in/

Mahanagar Telephone Nigam Limited was set up in April 1986 by the government of India to provide telecom services in India.

We will help you register complaints about landline, broadband, FTTH, or mobile services if you’re a customer in Delhi, Mumbai, Kolkata, Chennai, or other service areas.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

How to register an MTNL complaint? Call the toll-free number specific to your service and city (mentioned below) or email the concerned circle detailing the issue.

Common Service Issues:

  • Landline: Dead phone, faulty instrument, connection problems (interrupted, noisy, weak), billing issues, etc.
  • Broadband: Password/login problems, slow speeds, website access issues, faulty equipment (CPE, adapter), billing disputes, etc.
  • FTTH: Login/reset issues, VoIP problems (no incoming/outgoing calls), weak wifi signal, slow/no internet, router malfunctions, etc.
  • General: Broken wires (delayed repairs), unprofessional staff behaviour, delays in service provisioning (new connections), billing/payment/refund problems, and other service-related concerns.

If the initial complaint isn’t resolved satisfactorily, you can approach Appellate Authorities or Public Grievance Officers (Tier 2).

Still, facing issues? As a final step, if you’re unhappy with the Tier 2 resolution, you can file a complaint with the Telecom Regulatory Authority of India (TRAI).

How to File a Complaint to Mahanagar Telephone Nigam Limited (MTNL)?

MTNL (Mahanagar Telephone Nigam Limited) has an integrated grievance redressal system to resolve complaints about landlines, broadband, FTTH, mobile, and other miscellaneous issues.

You can call the toll-free customer care number (helpline) or can send an e-mail to concerned departments of your district Appellate Authorities.

There’s no fee to register a complaint with MTNL, and their aim is to resolve most issues instantly (24/7) or within 7 days.

Registration Fee ₹0/- (No Charges)
Redressal Time Instant (24×7) or 7 days(normally)

The issue will be resolved within the given time limit for the specific services as per the quality benchmark defined in the TRAI regulation, 2012.

Also Read: Register Online Complaint to BSNL (Bharat Sanchar Nigam Limited)

Customer Care Number

Register your complaint to MTNL by calling these helpline numbers:

1. Delhi:

Issues Complaint Number
MTNL Complaint Number 1500; 198; 1501
011-22221500
Internet Help 1504
011-22221504
Dolphine Services  9868112345; 1503
FTTH 1507 
01122221507

2. Mumbai:

Issues Complaint Number
MTNL Common Service 1130; 1800221130
 022-22074800
Online Billing/Payment  022-22035017
Landline help 1500;  02222221500
1800221500
Broadband  1504; 1800228844
FTTH
1130; 1800221130
Mobile Services 1503; 02222221503
9869012345
Leased Line 022-22196404
12676

E-mail for Support/Help:

Type of Issue E-mail
Internet Helpline 1504@bol.net.in
Delhi: feedback.delhi@bol.net.in
Mumbai: helpdesk.Mumbai@mtnl.net.in
Other Complaints (Mumbai) selfcare@mtnl.net.in
Dolphin Service Complaints 1503@bol.net.in
Basic MTNL Services 1500@bol.net.in

Note -If your complaint is not resolved you can contact the Public Grievance Cell of MTNL.

Zonal Public Grievance Cell

MTNL Zone/Circle Helpline Number
Delhi (PGC) 011-23356666
Mumbai 1509

Provide the docket number of your registered complaint to the Public Grievance Cell to get faster redressal of the issues with the services of MTNL.

Note – If your grievance is yet not resolved or not satisfied then you can escalate the grievance to the Appellate Authority of MTNL. Read the procedure and details below.

Register Online Complaint

MTNL customers can use the online portals of Delhi and Mumbai Circle to register an online complaint and track the status. You just need to visit the links and open the online complaint form to submit your issue. The issues will be resolved by the concerned departments.

Register your online complaint here:

Not Satisfied? Escalate! If your complaint isn’t resolved within the timeframe, use your docket number to escalate it to higher authorities (details available online).

The Public Grievance Appellate Authority of MTNL

As per the Telecom Regulatory Authority of India (TRAI) Regulation and Guidelines, MTNL has appointed the officers as the Public Grievance Appellate Authority who resolved the complaint that has yet to be redressed by the tier 1 departments. The escalated complaints will be resolved within 3 months.

Required Details:

  • Docket Number of the previous complaint
  • Connection Number (contact number)
  • Description of the issue.
  • Other documents (if asked by the authority)

Note – You can also register an online grievance at the Public Grievance portal CPGRAMS of the central government about the MTNL services. Visit the link below.

Contact Details of Appellate Authority

call, email, or visit in person in your circle offices of respective zones.

1. Delhi

Designation (Area/Circle) E-mail, Phone No. and Address
GM (Bhika ji Cama Place) Email: agmopbcp@bol.net.in
Phone No: 01126167474, 01126168100
Address: R.No.100, MTNL, Bhikaji Cama Place,
New Delhi-110066.
GM (West Delhi) Email: agmopw1@bol.net.in
Phone No: 01125936050
Address: R.No.406,4th Floor, Admin Block,
Tele. Exch. MTNL, Rajouri Garden, New-110027.
GM (Central Delhi) Email: agmoppgc@bol.net.in
Phone No: 01123353444
Address: R.No.103, Eastern Court, New Delhi.
GM(East Delhi) Email: depge@bol.net.in
Phone No: 01123915445
Address: O/o GM(East), MDS Bhawan, JLN Marg,
Minto Road Telephone Exchange, New Delhi-110002.
GM(North Delhi) Email: depgn2@bol.net.in
Phone No: 01127941188
Address: Computer Section, Ground floor,
Telephone Exchange Building Sanchaar Parisar, Sector-3, Rohini, Delhi- 110085.
GM(Nehru Palace) Email: sdemmnp@bol.net.in
Phone No: 01126470308
Address: R.No. 105, Ist floor Tele. Exchange Bldg.
Nehru Place New Delhi-110066.
GM (TY) Email: depgty@bol.net.in
Phone No: 01123915445
Address: MTNL O/o GM(TY), Telephone Exchange,
Plot No. 5, Institutional Area, Karkardooma, Delhi-110092.
GM(West South) Delhi NCR Email: appauthmtnlws@bol.net.in
Phone No: 01123674700
Address: R.No.407, Idgah Telephone Exchange – Delhi-110005.

Read More: MTNL Appellate Authority, Delhi

2. Mumbai

Email your concerns at edonline@mtnl.net.in or contact MTNL for specific issues.

1. Basic Internet Services

Designation (Area/Circle) E-mail, Phone No. and Address
GM Zone-1 Area
(Colaba, Kalbadevi, Fountain, Coopergae, Cumbala Hill, Malabar Hill, Gamdevi, Mazgaon, Mandvi Byculla)
Email: dgmcity@gmail.com
Phone: 02222015000
Address: 1st-floor city telephone exchange,
Hazarimal Somani Marg, Fort, Mumbai – 400001.
GM Zone-2 Area
(Prabhadevi, Shivaji Park, Worli, Wadala, Sion, Ghatkopar, Powai, Chembur, Mankhurd, Govandi
Email: dgmhqz2mbi@mtnl.net.in
Phone: 02224154000
Address: Wadala Telephone Exchange,
G. D. Ambekar Marg, Dadar (East), Mumbai – 400014
GM Zone-3 Area
(Vileparle, Andheri, Bandra, Jogeshwari, Khar, Marol, Sakinaka, Sakivihar, Darpan)
Email: dgmhqz3mbi@mtnl.net.in
Phone: 02226554242
Address: 2nd Floor, Vile Parle Telephone Exchange,
Nanda Patkar Road, Vile Parle (East), Mumbai – 400057.
GM Zone-4 Area
(Goregaon, Mindspace, Gokuldham, Dindoshi, Malad, Magathane, Akurli, Samtanagar, Kandivali, Borivali, Charkop, Shimpoli, Dahisar, Mira Road, Bhayandar, Uttan)
Email: dgmhqz4mbi@mtnl.net.in
Phone: 02228086161
Address: 4th Floor, Kandivali Telephone Exchange,
S V Road, Kandivali (West), Mumbai – 400067.
GM Zone-5 Area
(Thane Charai, Mulund, Wagale Estate Chatrnamrut, Kalwa, Vashi, Belapur, Nerul, Rable, Panvel
Email: dgmhqz5@gmail.com
Phone: 02225366808
Address: 4th Floor, Thane Charai Telephone Exchange,
Mauli Mandal Road, Dhobi Ali, Thane (West), Mumbai – 400601

2. Leased Services (Enterprise Networks)

Designation (Area/Circle) E-mail, Phone No. and Address
DGM (LC)
(Mumbai, Navi Mumbai, Thane Dist. within MTNL network area)
Email: dgmenn@mtnl.net.in, dgmenn@gmail.com
Phone: 02222620510
Address: Ground Floor, Fountain-1 Tel. Ex.,
Near Rora Fountain, Mumbai – 400001.

3. Cellular/Mobile Service:

Designation (Area/Circle) E-mail, Phone No. and Address
DGM (WS)
(Mumbai, Navi Mumbai, Thane dist. up to Dombivali and Vashi area)
Email: dgmsurveyms@gmail.com
Phone: 02226540886
Address: 5th floor, Admin Wing, BKC Telephone Exchange Bldg.,
Kurla (West), Mumbai – 400098.

You can contact by these phone numbers and e-mail the Appellate Authorities of your circle. Your issues will be resolved.

Note – If you are not satisfied with the final order (within 3 months) of the Appellate Authority of MTNL then you can file a petition to TDSAT (Telecom Disputes Settlement Appellate Tribunal).

Time Limit for Redressal of the Complaints

The time limit as specified in the Citizen Charter of the MTNL for the redressal of the complaints is:

Services/Transaction Time Limit (working days)
New landline connection 7 days
New broadband connection 15 days
Shifting of Landline 3 days
Shifting of Broadband connection 7 days
Fault repair of landline/broadband connection 3 days
Billing/Metering complaints 4 weeks (28 days)
Termination of service 7 days
Refunds 60 days

Reference:

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User Reviews (2)

Vp
Vijayalaxmi poojary
Sep 14, 2024

Refund of deposit on land line

Surrendered the landline telephone on 2.9.21. Refund still not received. Today again visited. Asked to register tele number, mobile and name. How to do that.
JD
Jayant Dye chem Corporation
Apr 12, 2024

Complaint about Dead & surrender Telephone connection

Dear Sirs, Our Phone No: 022-234***** is dead since 2022 . After leaaring from Mandvi telephone exchange connection can be not re-established we surrender Telphone in Jan 2024. [ Mtnl connection from 1954] Since getting Bills for Broad Band service. Will you please resolve, waive raised bills & help us in getting back our deposit for surrending instrument & connection. Awaiting your line in reply. Regards. Janak mehta

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Surrendered the landline telephone on 2.9.21. Refund still not received. Today again visited. Asked to register tele number, mobile and name. How to do that.Dear Sirs, Our Phone No: 022-234***** is dead since 2022 . After leaaring from Mandvi telephone exchange connection can be not re-established we surrender Telphone in Jan 2024. [ Mtnl connection from 1954] Since getting Bills for Broad Band service. Will you please resolve, waive raised bills & help us in getting back our deposit for surrending instrument & connection. Awaiting your line in reply. Regards. Janak mehtaMTNL - Register Online Complaint and Know Helplines of Mahanagar Telephone Nigam Limited