Mahanagar Telephone Nigam Limited was set up in April 1986 by the government of India to provide telecom services in India.
We will help you register complaints about landline, broadband, FTTH, or mobile services if you’re a customer in Delhi, Mumbai, Kolkata, Chennai, or other service areas.
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How to register an MTNL complaint? Call the toll-free number specific to your service and city (mentioned below) or email the concerned circle detailing the issue.
Common Service Issues:
- Landline: Dead phone, faulty instrument, connection problems (interrupted, noisy, weak), billing issues, etc.
- Broadband: Password/login problems, slow speeds, website access issues, faulty equipment (CPE, adapter), billing disputes, etc.
- FTTH: Login/reset issues, VoIP problems (no incoming/outgoing calls), weak wifi signal, slow/no internet, router malfunctions, etc.
- General: Broken wires (delayed repairs), unprofessional staff behaviour, delays in service provisioning (new connections), billing/payment/refund problems, and other service-related concerns.
If the initial complaint isn’t resolved satisfactorily, you can approach Appellate Authorities or Public Grievance Officers (Tier 2).
Still, facing issues? As a final step, if you’re unhappy with the Tier 2 resolution, you can file a complaint with the Telecom Regulatory Authority of India (TRAI).
How to File a Complaint to Mahanagar Telephone Nigam Limited (MTNL)?
MTNL (Mahanagar Telephone Nigam Limited) has an integrated grievance redressal system to resolve complaints about landlines, broadband, FTTH, mobile, and other miscellaneous issues.
You can call the toll-free customer care number (helpline) or can send an e-mail to concerned departments of your district Appellate Authorities.
There’s no fee to register a complaint with MTNL, and their aim is to resolve most issues instantly (24/7) or within 7 days.
| Registration Fee | ₹0/- (No Charges) |
| Redressal Time | Instant (24×7) or 7 days(normally) |
The issue will be resolved within the given time limit for the specific services as per the quality benchmark defined in the TRAI regulation, 2012.
Also Read: Register Online Complaint to BSNL (Bharat Sanchar Nigam Limited)
Customer Care Number
Register your complaint to MTNL by calling these helpline numbers:
1. Delhi:
| Issues | Complaint Number |
|---|---|
| MTNL Complaint Number | 1500; 198; 1501 011-22221500 |
| Internet Help | 1504 011-22221504 |
| Dolphine Services | 9868112345; 1503 |
| FTTH | 1507 01122221507 |
2. Mumbai:
| Issues | Complaint Number |
|---|---|
| MTNL Common Service | 1130; 1800221130 022-22074800 |
| Online Billing/Payment | 022-22035017 |
| Landline help | 1500; 02222221500 1800221500 |
| Broadband | 1504; 1800228844 |
| FTTH |
1130; 1800221130 |
| Mobile Services | 1503; 02222221503 9869012345 |
| Leased Line | 022-22196404 12676 |
E-mail for Support/Help:
| Type of Issue | |
|---|---|
| Internet Helpline | 1504@bol.net.in Delhi: feedback.delhi@bol.net.in Mumbai: helpdesk.Mumbai@mtnl.net.in |
| Other Complaints (Mumbai) | selfcare@mtnl.net.in |
| Dolphin Service Complaints | 1503@bol.net.in |
| Basic MTNL Services | 1500@bol.net.in |
Note -If your complaint is not resolved you can contact the Public Grievance Cell of MTNL.
Zonal Public Grievance Cell
| MTNL Zone/Circle | Helpline Number |
|---|---|
| Delhi (PGC) | 011-23356666 |
| Mumbai | 1509 |
Provide the docket number of your registered complaint to the Public Grievance Cell to get faster redressal of the issues with the services of MTNL.
Note – If your grievance is yet not resolved or not satisfied then you can escalate the grievance to the Appellate Authority of MTNL. Read the procedure and details below.
Register Online Complaint
MTNL customers can use the online portals of Delhi and Mumbai Circle to register an online complaint and track the status. You just need to visit the links and open the online complaint form to submit your issue. The issues will be resolved by the concerned departments.
Register your online complaint here:
- Delhi: File a complaint (mtnldelhi.in)
- Mumbai: File a complaint (mtnl.net.in)
Not Satisfied? Escalate! If your complaint isn’t resolved within the timeframe, use your docket number to escalate it to higher authorities (details available online).
The Public Grievance Appellate Authority of MTNL
As per the Telecom Regulatory Authority of India (TRAI) Regulation and Guidelines, MTNL has appointed the officers as the Public Grievance Appellate Authority who resolved the complaint that has yet to be redressed by the tier 1 departments. The escalated complaints will be resolved within 3 months.
- Grievance Form: Download (Form)
Required Details:
- Docket Number of the previous complaint
- Connection Number (contact number)
- Description of the issue.
- Other documents (if asked by the authority)
Note – You can also register an online grievance at the Public Grievance portal CPGRAMS of the central government about the MTNL services. Visit the link below.
Contact Details of Appellate Authority
call, email, or visit in person in your circle offices of respective zones.
1. Delhi
| Designation (Area/Circle) | E-mail, Phone No. and Address |
|---|---|
| GM (Bhika ji Cama Place) | Email: agmopbcp@bol.net.in Phone No: 01126167474, 01126168100 Address: R.No.100, MTNL, Bhikaji Cama Place, New Delhi-110066. |
| GM (West Delhi) | Email: agmopw1@bol.net.in Phone No: 01125936050 Address: R.No.406,4th Floor, Admin Block, Tele. Exch. MTNL, Rajouri Garden, New-110027. |
| GM (Central Delhi) | Email: agmoppgc@bol.net.in Phone No: 01123353444 Address: R.No.103, Eastern Court, New Delhi. |
| GM(East Delhi) | Email: depge@bol.net.in Phone No: 01123915445 Address: O/o GM(East), MDS Bhawan, JLN Marg, Minto Road Telephone Exchange, New Delhi-110002. |
| GM(North Delhi) | Email: depgn2@bol.net.in Phone No: 01127941188 Address: Computer Section, Ground floor, Telephone Exchange Building Sanchaar Parisar, Sector-3, Rohini, Delhi- 110085. |
| GM(Nehru Palace) | Email: sdemmnp@bol.net.in Phone No: 01126470308 Address: R.No. 105, Ist floor Tele. Exchange Bldg. Nehru Place New Delhi-110066. |
| GM (TY) | Email: depgty@bol.net.in Phone No: 01123915445 Address: MTNL O/o GM(TY), Telephone Exchange, Plot No. 5, Institutional Area, Karkardooma, Delhi-110092. |
| GM(West South) Delhi NCR | Email: appauthmtnlws@bol.net.in Phone No: 01123674700 Address: R.No.407, Idgah Telephone Exchange – Delhi-110005. |
Read More: MTNL Appellate Authority, Delhi
2. Mumbai
Email your concerns at edonline@mtnl.net.in or contact MTNL for specific issues.
1. Basic Internet Services
| Designation (Area/Circle) | E-mail, Phone No. and Address |
|---|---|
| GM Zone-1 Area (Colaba, Kalbadevi, Fountain, Coopergae, Cumbala Hill, Malabar Hill, Gamdevi, Mazgaon, Mandvi Byculla) |
Email: dgmcity@gmail.com Phone: 02222015000 Address: 1st-floor city telephone exchange, Hazarimal Somani Marg, Fort, Mumbai – 400001. |
| GM Zone-2 Area (Prabhadevi, Shivaji Park, Worli, Wadala, Sion, Ghatkopar, Powai, Chembur, Mankhurd, Govandi |
Email: dgmhqz2mbi@mtnl.net.in Phone: 02224154000 Address: Wadala Telephone Exchange, G. D. Ambekar Marg, Dadar (East), Mumbai – 400014 |
| GM Zone-3 Area (Vileparle, Andheri, Bandra, Jogeshwari, Khar, Marol, Sakinaka, Sakivihar, Darpan) |
Email: dgmhqz3mbi@mtnl.net.in Phone: 02226554242 Address: 2nd Floor, Vile Parle Telephone Exchange, Nanda Patkar Road, Vile Parle (East), Mumbai – 400057. |
| GM Zone-4 Area (Goregaon, Mindspace, Gokuldham, Dindoshi, Malad, Magathane, Akurli, Samtanagar, Kandivali, Borivali, Charkop, Shimpoli, Dahisar, Mira Road, Bhayandar, Uttan) |
Email: dgmhqz4mbi@mtnl.net.in Phone: 02228086161 Address: 4th Floor, Kandivali Telephone Exchange, S V Road, Kandivali (West), Mumbai – 400067. |
| GM Zone-5 Area (Thane Charai, Mulund, Wagale Estate Chatrnamrut, Kalwa, Vashi, Belapur, Nerul, Rable, Panvel |
Email: dgmhqz5@gmail.com Phone: 02225366808 Address: 4th Floor, Thane Charai Telephone Exchange, Mauli Mandal Road, Dhobi Ali, Thane (West), Mumbai – 400601 |
2. Leased Services (Enterprise Networks)
| Designation (Area/Circle) | E-mail, Phone No. and Address |
|---|---|
| DGM (LC) (Mumbai, Navi Mumbai, Thane Dist. within MTNL network area) |
Email: dgmenn@mtnl.net.in, dgmenn@gmail.com Phone: 02222620510 Address: Ground Floor, Fountain-1 Tel. Ex., Near Rora Fountain, Mumbai – 400001. |
3. Cellular/Mobile Service:
| Designation (Area/Circle) | E-mail, Phone No. and Address |
|---|---|
| DGM (WS) (Mumbai, Navi Mumbai, Thane dist. up to Dombivali and Vashi area) |
Email: dgmsurveyms@gmail.com Phone: 02226540886 Address: 5th floor, Admin Wing, BKC Telephone Exchange Bldg., Kurla (West), Mumbai – 400098. |
You can contact by these phone numbers and e-mail the Appellate Authorities of your circle. Your issues will be resolved.
Note – If you are not satisfied with the final order (within 3 months) of the Appellate Authority of MTNL then you can file a petition to TDSAT (Telecom Disputes Settlement Appellate Tribunal).
Time Limit for Redressal of the Complaints
The time limit as specified in the Citizen Charter of the MTNL for the redressal of the complaints is:
| Services/Transaction | Time Limit (working days) |
|---|---|
| New landline connection | 7 days |
| New broadband connection | 15 days |
| Shifting of Landline | 3 days |
| Shifting of Broadband connection | 7 days |
| Fault repair of landline/broadband connection | 3 days |
| Billing/Metering complaints | 4 weeks (28 days) |
| Termination of service | 7 days |
| Refunds | 60 days |
Reference:
