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Excitel Customer Service: How to Lodge a Complaint to Excitel Broadband Pvt. Ltd.?

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Excitel Broadband Pvt. Ltd. (source – excitel.com)

Excitel Broadband Private Limited is an Internet Service Provider (ISP) that offers high-speed broadband services to residential and commercial (business) customers in India. It is headquartered in New Delhi and uses fiber optic technology to serve internet services. The major cities served to include Delhi, Patna, Hyderabad, Jaipur, Kanpur, Lucknow, and Bangalore.

The major broadband & fiber services of Excitle include value-added services such as Wi-Fi routers, ONT, mesh networks, optical fiber, OTT streaming, online gaming, depending on the plan selected, and security solutions. Excitel Regional Partner delivers Cable TV & Cable, internet solutions for business opportunities.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
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Do you want to complain to Excitel? Have you ever faced issues with internet, broadband, or fiber services? Yes! Probably, you should register a complaint to the customer service executive. For this, use e-mail, customer care number, or contact your internet service provider/Excitel regional office.

Major Cities Where Excitel is Available (Including Broadband Partners):

  • Andhra Pradesh
    • Guntur
    • Jangareddygundem
    • Kakinada
    • Krishna
    • Ongole
    • Prakasam
    • Vijayawada
    • Visakhapatnam
    • West Godavari
  • Bihar
    • Hajipur
    • Patna
    • Saran
  • Delhi
    • New Delhi
  • Haryana
    • Bahadurgarh
    • Faridabad
    • Gurugram
    • Hisar
    • Jhajjar
    • Karnal
    • Panipat
    • Rohtak
    • Sonipat
    • Tohana
  • Jammu & Kashmir
    • Baramulla
    • Budgam
    • Srinagar
  • Karnataka
    • Bengaluru
    • Dakshina Kannada
    • Mangalore
  • Maharashtra
    • Bhiwandi
    • Mumbai
    • Nanded
    • Navi Mumbai
    • Thane
  • Rajasthan
    • Jaipur
    • Jodhpur
    • Merta
    • Sumerpur
    • Suratgarh
  • Telangana
    • Adilabad
    • Bodhan
    • Choutupal
    • Hyderabad
    • Rangareddy
    • Khammam
    • Kothagudem
    • Mahbubnagar
    • Mancherial
    • Medak
    • Miryalaguda
    • Nalgonda
    • Nizamabad
    • Secunderabad
    • Suryapet
  • Uttar Pradesh
    • Agra
    • Prayagraj
    • Ambedkar Nagar
    • Amroha
    • Auraiya
    • Baghpat
    • Banda
    • Barabanki
    • Baraut
    • Bareilly
    • Deoria
    • Etawah
    • Ayodhya (Faizabad)
    • Farrukhabad
    • Ghaziabad
    • Gorakhpur
    • Hamirpur
    • Hapur
    • Jalaun
    • Jhansi
    • Kannauj
    • Kanpur
    • Kanpur Dehat
    • Kanpur Nagar
    • Lalitpur
    • Lucknow
    • Mahoba
    • Mainpuri
    • Meerut
    • Modinagar
    • Noida
    • Orai
    • Padrauna
    • Sitapur
    • Sultanpur
    • Unnao
    • Varanasi

Do you belong to one of these cities? Has your problem not been resolved? This may happen with the customers and regional ISP partners of Excitel. Due to a lack of knowledge and awareness about the grievance redressal mechanism, many users or business clients face such issues.

First, you should raise the concern to the Excitel customer service representative through the toll-free customer care number, regional contact number of ISP, e-mail, and online customer support (live chat or web portal).

Second, if complaints are not resolved or dissatisfied with the resolution, escalate this disputed grievance to Nodal Officer or Appellate Authority, Excitel Broadband Pvt. Ltd. Further, you may approach National Consumer Helpline or regulatory bodies.

Note In last, you may file a complaint to the TRAI (Telecom Regulatory Authority of India) and further file a petition to the TDSAT (Telecom Disputes Settlement and Appellate Tribunal) (for critical cases like claims, monetary loss, telecom disputes, or arbitration).


How to File a Complaint to Excitel Broadband Pvt. Ltd.?

Are you facing problems with Excitel Broadband & Fiber? The issues can be no internet connectivity, ONU downgrade/upgrade, slow Wi-Fi speed, higher charges & billing, Prepaid/postpaid plans,  no recharge even after payment, or account updation. Also, report the technical problems not listed but offered by the company.

Interested to complain about such issues to customers or partner support of Excitel? You should submit these concerns with the required information. According to the citizen charter of Excitel, the 2-level grievance redressal system that you may use to resolve the disputed complaint. As per the Telecom Consumers Complaint Redressal Regulations, 2012, consumer guidelines must be followed by the companies.

Complaint Registration Fee & Resolution Time:

Registration Fee ₹0 (No Charges)
Resolution Time 30 days ( may vary from 30 to 90 days, depending on the issue and guidelines of the company)
Deposit Refund Within 60 days (Read the terms & condition policy of Excitel)

Ways to File a Complaint:

In level 1, customers or business (ISP) clients can dial the toll-free helpline number (customer service), contact the regional office/service provider, e-mail your issues, or lodge an online complaint through live chat (account) or mobile app. The ONU fault replacement will be done within 5 working days. If it exceeds, you may contact the technical support team.

Modes to raise a concern:

  • Customer Care Number
  • Regional ISP Center (Office)
  • Online complaint form – (live chat or online support)

Level 2: If the disputed complaint is not resolved within 30 days or dissatisfied, you should escalate this complaint to the appointed nodal officer and further to the Appellate Authority with the previous reference/acknowledgment number.

Grievance Redressal Officers:

  • Nodal Officer
  • Appellate Authority, Excitel

Note Not resolved within 3 months by Appellate Authority? Dissatisfied with the final response? Further, you may approach TRAI, TDSAT (to file a petition), and Consumer Commission (District, State, or National).

You may also register a complaint to the National Consumer Helpline (NCH), Ministry of Consumer Affairs with appropriate information.


Excitel Customer Care Number

Do you want to call customer care? Dial the toll-free customer service number which is available 24×7 to resolve technical issues. You may call to raise the problems of fiber or broadband services including Wi-Fi, ONT, internet connection, slow speed, or other ONU & network issues.

Provide The Following Details:

  • Name and account details (customer id)
  • The nature of the complaint
  • A short summary of the issue
  • Any relevant document or proof

After successful registration, note down the reference/ticket number to track the status of the complaint by the Excitel portal or app. Have you not satisfied with the resolution? Escalate this case to the regional Nodal Officer or contact the local ISP service provider.

Excitel Customer Service Number (Helpline) to File a Complaint:

Excitel Customer Care Number +911169656965
Excitel helpdesk number (STD)-69656965
Excitel Partner Support +911169657070
MyExcitel Helpdesk (STD)-33447788
E-mail helpdesk@excitel.com, partners@excitel.com
Regional offices’ contact numbers Click Here

Note Has the issue not been resolved within 30 days? Yet not satisfied with the response? Escalate the grievance to the Nodal Officer, Excitel, and Further, approach the telecom regulatory authority. Before this, you should visit or call the local internet service provider.

You may also contact the regional offices of the company. If you desire, may write a complaint letter with mandatory information like the previous reference/acknowledgement number of the unresolved complaint.

Mention these details briefly with a list of attached documents like bills, screenshots, etc. Send this letter via e-mail at helpdesk@excitel.com, partners@excitel.com, or postal mail.

Regional Offices of Excitel

Contact number, Address. and other communication details of the regional offices of Excitel in different cities to raise a concern or seek help from the helpdesk (customer support), refer to below:

1. Delhi
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, Second & Third Floor, Plot NO-48, Okhla Industrial Estates, Phase-III, New Delhi, 110020.
2. Bengaluru
Phone Number +918069656965
Address Excitel Broadband Pvt Ltd, Brics Space Pvt Ltd =No. 7A, 3rd Floor, Kammanahalli Main Road, 5th Cross Road, St. Thomas Town, Near, Pius X Church, Kammanahalli, Bengaluru, Karnataka 560084.1. Meerut
3. Hyderabad
Phone Number +914069656965
Address Excitel Broadband Pvt Ltd, 4th Floor, Saroja Natraj Colony, Pg Road Secundrabad, Hyderabad, Telangana 500003.
4. Kanpur
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, 11/9 Silver Line Building Civil Lines, Kanpur Nagar – 209601.
5. Mumbai
Phone Number +912269656965
Address Excitel Broadband Pvt Ltd, Unit No. 507, B2 – Wing Of The, Building Known As Kanakia Boomerang, Chandivali Farm Rd, Yadav Nagar, Chandivali, Andheri East, Mumbai, Maharashtra-400072.
6. Lucknow
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, Shop No. 2B-3, 1st Floor, Harsh Plaza, 4-D Mira Bai Marg, Lucknow 226027.
7. Meerut
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, 47/3, 2nd Floor, Begambagh, Near Ganga Plaza, Meerut, Uttar Pradesh, Pin Code-250002.
8. Gorakhpur
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, C-168 Purdilpur Golghar, Gorakhpur – UP 273001.
9. Jaipur
Phone Number +911169656965
Address Regus- Jaipur Center, 6th Floor, Tonk Road, & B2 Bypass Junction, Sector B-4, Near Airport, Jaipur.
10. Patna
Phone Number +911169656965
Address Excitel Broadband Pvt Ltd, Cowork land 222/223 B, Patliputra Near Patliputra Golambar, Patna, Bihar-800013.

You may also call your local ISP to resolve any technical issues or troubleshooting. If yet not resolved or interested to file an online complaint, refer below.


File an Online Complaint

The fast way to submit technical issues and other problems related to internet services is the online mode through the web portal or mobile app. If you are a customer or ISP partner of Excitel, file an online complaint by app, online chat support (web portal), or other social media channels like Twitter or Facebook.

File an online complaint to Excitel - guide (excitel.com)
File an online complaint to Excitel – guide (source – excitel.com)

Mention the Following Details in the Online Complaint Form:

  • Name, customer ID, and contact details
  • The category of issue
  • Short description of the pertaining problem
  • Attach any supporting document or screenshot

Finally, submit the form, and don’t forget to note down the reference/ticket number to track the status or use it to escalate the unresolved grievance. If the problem is critical, it may take a maximum of 2 to 5 days. Beyond that, you may contact the customer care representative or local ISP.

Details to Lodge an Online Complaint to Excitel Broadband Pvt. Ltd:

File an Online Complaint to Excitel Register Now
E-mail (customer) helpdesk@excitel.com
E-mail (Partner, ISP) partners@excitel.com
MyExcitel App Android | iOS
Social Media Twitter | Facebook

Want to get a new connection? Visit the page to apply online for a new Excitel connection with your selected plan.

NoteAre you not satisfied with the final response? Not resolved within 30 days? First, escalate this complaint to the Nodal Officer then the Appellate Authority of Excitel. Want to know more? Refer below.


Grievance Redressal Officer, Excitel

If you have any complaints about unresolved issues, contact the appointed grievance redressal officer. In stage one, escalate the grievance to the Nodal Officer, Excitel Broadband Pvt. Ltd.

If not satisfied with the response or taken more than 30 days, escalate again to the Appellate Authority with the required information about the issue and other details (billing receipts, screenshots, etc.). The details of the Grievance Redressal Officers are provided below.

Nodal Officer, Excitel

The Nodal Officer is the grievance redressal officer who resolves disputed issues that are not redressed within 30 days or are not satisfied with the final response of the customer executive of Excitel.

You may escalate the previously resolved or unsatisfactory complaint with a reference number to the Officer by e-mail, phone number, or a written complaint letter. Must provide this information in the escalated letter or e-mail:

  • Name, customer id, and contact details
  • The nature of the complaint with the reason for dissatisfaction (if any)
  • A brief description of the unresolved or unsatisfactory complaint with ticket/reference number.
  • Other supporting documents.

Send this complaint letter or e-mail the grievance to the Nodal Officer at:

Designation Nodal Officer, Excitel
Phone Number +911139240555
E-mail nodal@excitel.com
Address Excitel Broadband Pvt. Ltd., 48, Okhla Industrial Estate Phase III, South Delhi – 110020, India.

Note – Not satisfied with the resolution? No responses within 30 days? Escalate these unresolved or irresponsible behavior-related disputes to the Appellate Authority.

Appellate Authority, Excitel

The apex body of the Excitel, Appellate Authority consists of official members of the company and an appointed officer of TRAI (Telecom Regulatory Authority of India). If the disputed case or issue is not resolved within 30 days by the appointed Nodal Officer, you may escalate the case to this authority.

Even if you are not satisfied with the final resolution, escalate the complaint within 3 months to the appointed Appellate Authority of the company. Always provide the most relevant and accurate information to get faster resolution.

Mention these details to Appellate Authority:

  • A copy of the previously submitted complaint to the Nodal Officer
  • Details of responses for previous complaints (if any)
  • Reference/ticket number
  • A brief summary of the disputed issues

Send it by post or e-mail these details to the designated officer at:

Designation Appellate Authority, Excitel
Phone Number +911139240666
E-mail appellate@excitel.com
Address Office Address: 48, Okhla Industrial Estate Phase III, South Delhi – 110020, India.

Note – Finally, if you are not satisfied with the final response of the Appellate Authority or complaints are not resolved within 30 days means from level 1 to level 2 total of 3 months (90 days), approach the TRAI, TDSAT, or Consumer Commission.


Regulatory Bodies

Have you not been satisfied with the final resolution of Excitel Broadband Pvt. Ltd.? Is your complaint pending for more than 3 months? You should approach the government regulatory bodies as mentioned below.

If the disputed matter is about the violation of consumer rights or unethical practices to cheat the customers like higher billing charges, low-quality services, or other similar concerns, file a complaint to National Consumer Helpline and further to the consumer commission.

Tips – If your case is critical in nature or have faced monetary loss, but this disputed matter is yet not resolved, you should take advice from a legal expert. Further, you may take legal action against Excitel.


Frequently Asked Questions About Excitel

Q. What is the customer care number of Excitel?
A. You may dial +911169656965 or e-mail helpdesk@excitel.com to raise your complaint. If you desire, use the mobile app or web portal to chat with the executive and troubleshoot.

Q. Where can I approach if my complaints are not resolved by Excitel executives?
A. In the first instance, you may escalate this complaint to the Nodal Officer by e-mail or directly call using the phone number. Further, you may approach the Appellate Authority, Excitel Broadband Pvt. Ltd with the reference number.

Q. What can I do if I’m not satisfied with the resolution of Excitel?
A. If you are not satisfied with the response of the Appellate Authority of Excitel, you may file a case to TRAI or TDSAT. Further, file a complaint to the Consumer Commission for the violation of consumer rights.


Reference

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User Reviews (1)

S
Satish
May 20, 2024

Please do not get a plan from EXCITEL

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I have 1 year plan, I have no internet from last 9 days and they did not respond my call or email So I request please do not come to this company, they get ur money and provide 000 percent service

Ratings

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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I have 1 year plan, I have no internet from last 9 days and they did not respond my call or email So I request please do not come to this company, they get ur money and provide 000 percent serviceExcitel Customer Service: How to Lodge a Complaint to Excitel Broadband Pvt. Ltd.?