The Andhra Pradesh Police is the law enforcement agency of the state of Andhra Pradesh. It is headed by the Director General of Police, who is appointed by the Governor of Andhra Pradesh. The police force is responsible for maintaining law and order, ensuring internal security, and preventing crime, illegal activities, and other civil/criminal incidents. The AP Police is divided into various units, such as the Crime Investigation Department, Special Branch, Intelligence, and Traffic, including special units, such as Greyhounds, Octopus, Special Enforcement Bureau, etc.
The Andhra Pradesh Police is under the control of the Home Department of the Government of Andhra Pradesh, which the Home Minister heads. The administrative structure of the AP Police is divided into:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- DGP Office: Headed by the Director General of Police (DGP). It is the headquarters of the Andhra Pradesh Police
- Region: Headed by the Inspector General of Police (IGP), Two regions are Rayalseema and Andhra Region
- Range: Each headed by the Deputy Inspector General (DIG), divided into 5 ranges; Kurnool, Anantapuram, Guntur, Eluru, and Vizianagaram
- Districts: Ranges are divided into 16 police districts, headed by the Superintendent of Police (SP). Further, districts are divided into SDPO, Circles, and finally police stations.
- Commissionerate: Headed by the Commissioner of Police (CP), these cities are NTR and Visakhapatnam.
- GRP: Guntakal and Vijayawada.
To file a First Information Report (FIR) or a police complaint for a civil/criminal case to the Andhra Pradesh Police, a citizen can visit the nearest police station or use the online services provided by the police.
How to File an Online e-FIR or Complaint to Andhra Pradesh Police?
The Andhra Pradesh Police is governed by various laws and rules, such as the Bharatiya Nyaya Sanhita, 2023 (BNS), the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), and the Bharatiya Sakshya Bill, 2023 (BSB), the Andhra Pradesh Police (Civil) Service Rules, 1998, the Andhra Pradesh Police (Legal, Medical and Miscellaneous) Subordinate Service Rules, 1994, the Andhra Pradesh (Andhra Area) District Police Act, 1989, etc.
The citizen can call the police helpline number 100/112 or use the AP Police Seva app to complain. You can also check the status of the FIR or complaint online (petition) through the app. The citizen can also access:
- File an e-FIR
- Details of the stolen or recovered property
- Wanted criminals
- Licenses, certificates, and approvals
- Missing or kidnapped persons
- The unknown dead bodies, etc.
To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”
Grievance Redressal
The grievance redressal mechanism of AP Police is divided into 4 levels. Initially, citizens can register an online police complaint, and report to local police stations, and other communication channels provided by the State Police.
Police Complaint or FIR Fee:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Andhra Pradesh Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
The grievance escalation levels within each administrative division:
- Level 1: Superintendent of Police (SP), District
- Level 2: Deputy Inspector General of Police (DIG), Range
- Level 4: Inspector General of Police (IGP), Region
- Level 3: Director General of Police (DGP), Andhra Pradesh Police
In the cities of the Police Commissionerate System, you can escalate the case to the Commissioner of Police.
Please note: If not resolved to your expectations? You can lodge a public grievance about the functionality of the police to Appellate Office of Home Department for AP Police through the “Spandana AP – Public Grievance Redressal System” of Andhra Pradesh.
Police Helpline Number
For AP Police Help:
- Emergency: For emergencies, you should dial 112 (AP–112 Emergency Response Support System (ERSS)) to report Police, Fire, Medical, or GRP emergencies in Andhra Pradesh. Call the police control room at 100 in urgent situations.
- Report Cybercrime: To report cybercrime, call 1930 or register complaints through the National Cybercrime Reporting Portal.
Police Helpline Numbers for Citizens:
| Office/Department, AP Police | Helpline Number |
|---|---|
| Toll-Free Emergency Helpline Number (PCR) | 112, 100 |
| Women/Child Helpline | 1091; 1098 (Child) |
| Traffic Police | 1073 |
| State Police HQ | +918632340473; +919121211100 |
| Email (feedback) | ig_lo@appolice.gov.in |
Lodge a Police Complaint
According to the police complaint procedure, defined by the Andhra Pradesh Police, citizens can report civil/criminal crimes or incidents by filing an online complaint through the online petition portal (CCTNS – Crime and Criminal Tracking Network & Systems), AP Police Seva app, or by visiting the nearest local police station.
To register an online police complaint, provide the following details:
- Complainant Details
- Accused Information, if any
- Date, time, and location of the incident
- Preferred Police Station
- Provide a detailed description of the incident or case with facts.
- Documents (images, videos, etc.), if any
Links to Complain Online with Andhra Pradesh Police:
| Register online complaint to the AP Police | File a complaint |
| Track complaint status | Track now |
| @APPOLICE100 |
If no response to your complaint in 7 days, escalate to the Circle Office or Superintendent of Police. Report corrupt practices or misuse of power by local police.
File an FIR
To report a non-cognizable incident, file an online e-FIR through CCTNS (for unknown accused and non-SR cases). Additionally, you can visit the nearest police station to file a formal FIR for any criminal or civil case or call the police helpline number for assistance.
Details needed to file an FIR:
- Complainant: Name, Current & Permanent Address
- Incident: Date, Location, Details
- Description: Explain with facts
- Victim: Personal info, Address, Statement (if any)
- Stolen Property: Type (mobile/vehicle, jewellery, goods, etc.)
- Motor Vehicle Details (if applicable): Vehicle number, Model, Registration at RTO
- Attachments: Supporting documents, images, or videos.
CCTNS – Andhra Police:
| e-FIR to the Andhra Pradesh Police | File an FIR |
| View filed FIR | View/track |
| Contact your Police Station | Click Here |
After submitting the online FIR through CCTNS Andhra Police, remember to note the FIR number or download the e-FIR. Collect a copy of the FIR and an acknowledgement receipt (free of cost) after filing at your local Police Station.
E-Services
Access online citizen services provided by Andhra Pradesh Police through the Crime and Criminal Tracking Network & Systems (CCTNS). Visit the official portal “https://citizen.appolice.gov.in” or Mee Seva to apply online or download forms.
Services include:
- Servant Verification Form
- Complaint Registration
- Request for Case Documents
- Permission Request for Processions and Barats
- Permission for Film TV Shooting
- Character Certificate
- Employee Verification
- Arms License Permission
- Police Clearance Certificate
- Lost Property/Missing Person Registration
- Hotel, Restaurants, and Other Licenses
Need more information related to Andhra Police? You may file an online RTI (Right to Information) request to the respective department of Andhra Pradesh Police.
The Andhra Pradesh Police’s online filing system embodies convenience, efficiency, and transparency. This system ensures expeditious response and grievance resolution, facilitates meticulous digital documentation, and fosters improved communication between citizens and law enforcement entities, adhering to established legal and procedural norms.
