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E-Nagar Gujarat: How to File a Complaint to Nagar Nigam and Nagar Palika/Parishad in Gujarat?

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e-Nagar Gujarat Logo
e-Nagar Gujarat (Source: enagar.gujarat.gov.in)

E-Nagar Gujarat is an integrated citizen service portal launched by the Urban Local Body and Development Department of the Government of Gujarat for all municipal corporations, Nagarpalika, and Nagar Parishad in Gujarat. Citizens can access civic services, apply new applications, or register the civic complaints of respective cities to Nagar Nigam or Nagarpalika.

The civic services and complaints include:

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  • Civic Services: These are drinking water supply/connection, sewerage/drainage management, public infrastructure (road/street/park construction and maintenance), solid waste management (garbage), public health/toilets, birth/other certificates, building approvals, and other license approval or citizen-centric services
  • Business: Registration, approval, or license for business, trade, and commercial activities (food/non-food, restaurants, hotels, markets, etc.), renewal/approval of food licenses, hoarding/advertisement, street vendor license, and other business approvals/regulations.
Map of Nagar Nigam and Nagarpalika in Gujarat
Map of Nagar Nigam and Nagarpalika in Gujarat (Source: enagar.gujarat.gov.in)

Have any complaints regarding the civic services provided by the Nagarpalika or Nagar Parishad in Gujarat? Yes! You can register your complaint through the E-Nagar Gujarat (E-Governance System). Additionally, lodge your complaint by contacting the Municipal Corporation, Nagarpalika/Parishad through the citizen helpline number, email, or submit your complaint online.

Nagar Nigams in Gujarat:

Not resolved? Escalate the complaint to the Deputy Municipal Commissioner of Nagar Nigam or the PG Cell Head of the Nagarpalika. If still not resolved, Submit a complaint to the Grievance Appellate Authority of the Urban Local Administration Department through the Samadhan (Public Grievance System) of the Gujarat Government.

How to file a complaint to the Municipal Corporation, Nagar Palika, or Nagar Parishad in Gujarat?

According to the citizen charter of the Urbal Local Administration Department, the grievance redressal mechanism is divided into 3 levels for the Nagar Nigam and Nagarpalika in Gujarat.

Levels of Complaint Escalation:

  • Level 1: Complain to Incharge/Prescribed Officer of Municipal Corporation or Nagar Palika/Parishad
    • Online Complaint (E-Nagar Gujarat)
    • Citizen Helpline Number
    • Write a complaint letter
  • Level 2: File a complaint to:
    • Head of Department/Deputy Municipal Commissioner
    • Municipal Commissioner/Administrative Head
  • Level 3: Lodge your complaint to the Public Grievance Authority, Department of Urban Administration & Development, Govt. of Gujarat

Further, you can approach the Gujarat Chief Minister’s Office (CMO).

File a complaint online (E-Nagar Gujarat)

Would you like to register your complaint online with the Urban Local Body in Gujarat? Use the e-governance system (Nagarpalika) of the Government of Gujarat to easily file your complaint through the e-Nagarpalika platform to the respective Municipal Corporation, Nagarpalika, or Nagar Parishad/Panchayat.

Provide these details in the online form:

  • Complainant Name and Mobile Number (For citizen registration)
  • Name of Nagar Nigam/Nagarpalika
  • Subject of the complaint
  • Address with Zone, Ward, and Location
  • Description of the complaint
  • Any supporting documents (Max. 2 MB, ) such as bills, photos, screenshots, or reference links.

After successful registration of each complaint, please note down the reference/acknowledgement number to track the status or escalate the grievance (if not resolved).

Submit this complaint form to your nearest Nagar Nigam/Nagarpalika office or use the E-Nagar portal to lodge your civic service complaints online at:

Lodge your complaint online (eNagar Gujarat) File a complaint
Track complaint status Track Now
Contact officials Click Here
Email (technical issue) ulbhelpdesk-enagar@gujarat.gov.in

Still, not resolved? Re-open your grievance by filing a complaint again with the reference/complaint number of the previous complaint. You can also appeal to the Higher Authorities at Level 2.

Alternative ways to lodge your complaints about Nagarpalika:

Submit a Feedback Click Here (enagar.gujarat.gov.in)
Nagarpalikas Click Here
e-Nagar App  Android |  iOS

Note: Need any information from Municipal Corporation or Nagarpalika/Parishad? You may file an online RTI to the respective civic body or Urban Development Department.

e-Nagar Service

Citizens can access online e-services through the e-Nagar Gujarat. Apply for new sewerage/sewerage connections, pay property taxes/bills, or get certificates.

If you need more information, register yourself at the e-Nagar Gujarat portal. You can also apply for a new water connection.

Public Grievance Authority, Urban Development Department

The Urban Administration and Development Department is the apex authority that administers all the Nagar Nigams, Nagarpalikas, and Parishads in Gujarat. If your lodged complaint is not resolved to your satisfaction by the Municipal Commissioner or Chairman of the Nagarpalika, escalate your complaint to the State Public Grievance Authority.

Provide these details in the grievance form:

  • Reference/acknowledgement receipt
  • A copy of relevant documents, images, and facts (if any)

You can file a complaint through the Samadhan (Public Grievance Redressal System) portal of the Government of Gujarat. Visit the link below to lodge your grievance:

If not resolved, you may write to the Gujarat CMO (Chief Minister’s Office). Further, you may take legal action with the help of a lawyer or professional expert.

Urban Local Bodies in Gujarat

As of January 2024, the total number of urban local bodies is 164 in Gujarat. This is further divided into:

  1. Nagar Nigam (Municipal Corporation): 8
  2. Nagarpalika: 156
District Nagarpalikas
Kutch Gandhidham, Bhuj, Anjar, Mandvi, Bhachau, Rapar
Banaskantha Palanpur, Deesa, Tharad, Dhanera, Babhar, Thara
Patan Patan, Siddhpur, Radhanpur, Harij, Chanasma
Mehsana Mehsana, Visnagar, Kadi, Unjha, Vadnagar, Vijapur, Kheralu
Sabarkantha Himmatnagar, Modasa, Idar, Khedbrahma, Prantij, Talod, Vadali, Bayad
Gandhinagar Kalol, Dehgam, Mansa, Pethapur
Ahmedabad Dholaka, Viramgam, Sanad, Bavla, Dhandhuka, Bavala, Bareja
Surendranagar Surendranagar, Dhangadhara, Wadhvan, Limbdi, Thangadh, Hadvad, Patdi, Chotila
Rajkot Jetpur, Morbi, Gondal, Dhoraji, Upleta, Jasdan, Wankaner, Bhayavdar, Maliya-Miyaya
Jamnagar Okha, Jam-Khambalia, Dwarka, Salaya, Kalavad, Dhrol, Jam-Jodhpur, Bhanvad, Sikka, Jam-rawal
Porbandar Porbandar, Chhaya, Ranavav, Kutiyana
Junagadh Veraval-Patan, Keshod, Mangrol, Una, Kodinar, Manavadar, Chorwad, Visavdar, Vanthali, Bantva, Sutrapada, Talala
Amreli Amreli, Savarkundala, Rajula, Bagasara, Jafarabad, Lathi, Chalala, Damnagar, Babra
Bhavnagar Botad, Mahuva, Palitana, Sihor, Gariyadhar, Gadhda, Talaja, Vallabhipur
Anand Anand, Khambhat, Borsad, Petlad, Umreth, Vallabhvidhyanagar, Karmsad, Aaklav, Oad, Boriyavi, Sojitra
Kheda Nadiad, Kapadvanj, Chaklasi, Balasinor, Mehmdabad, Dakor, Kheda, Mahudha, Kathlal, Kanjari, Thasra
Panchmahal Godhra, Halol, Lunavada, Santrampur, Kalol, Sahera
Dahod Dahod, Jhalod, Devgadhbaria
Vadodara Dabhoi, Padra, Karjan, Chhotaudepur, Savli
Narmada Rajpipala
Bharuch Bharuch, Ankleshwar, Jambusar, Amod
Surat Bardoli, Tarsadi, Mandvi, Kakanpur-Kansad
Navsari Navsari, Vijalpore, Bilimora, Gandevi
Valsad Valsad, Vapi, Pardi, Dharampur, Umargam
Tapi Vyara, Songadh

You can also visit the nearest Nagarpalika office to submit a written complaint letter.

Frequently Asked Questions about e-Nagar Gujarat

Q.1: How can I register a complaint about civic services to Nagarpalika or Nagar Parishad in Gujarat?
A.1: You can register your complaint through the E-Nagar Gujarat (E-Governance System). Additionally, you have the option to lodge your complaint by contacting the Municipal Corporation, Nagarpalika/Parishad through the citizen helpline number, email, or by submitting your complaint online.

Q.2: What should I do if my complaint is not resolved?
A.2
: If your complaint is not resolved, you can escalate it by reaching out to the Deputy Municipal Commissioner of Nagar Nigam or the Public Grievance Cell Head of Nagarpalika. They can further assist in addressing your concerns and finding a resolution.

Q.3: What steps can I take if my complaint remains unresolved after escalation?
A.3
: If your complaint is still not resolved after escalation, you can submit a complaint to the Grievance Appellate Authority of the Urban Local Administration Department through the Samadhan (Public Grievance System) of the Gujarat Government.


Reference

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E-Nagar Gujarat: How to File a Complaint to Nagar Nigam and Nagar Palika/Parishad in Gujarat?