Chamundeshwari Electricity Supply Corporation Ltd. (CESC, Mysore) is an electricity distribution company with its headquarters in Mysore. CESC is wholly owned by the state government of Karnataka. It was established in 2005 and is a subsidiary of the Karnataka Electricity Board (KEB).
CESCOM provides its services in the 5 districts of Karnataka. Customers of these districts get benefits from the electricity distribution services of the CESC.
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- Mysore
- Chamarajanagar
- Mandya
- Hassan
- Kodagu
As this region is mostly hilly and comes in the western ghat zones of Karnataka. Due to many unpredicted incidents, many customers face issues of electricity supply outages and failure of regular electricity services or other problems. If you want to register an electricity complaint to Chamundeshwari Electricity Supply Corporation Ltd (CESC) then you should know, that you can use the customer care complaint numbers and also can register an online complaint.
You can also apply for a new electricity connection, pay the online electricity bill and other online services of the CESC. Customers can also know the services of CESCOM that are provided in the official details of the distributor.
Electricity Board CESC, Mysore has provided various toll-free customer care numbers and regional fuse call centers to redress the complaints about the electricity services. You can use the portal of CESC to register an online complaint. Let us know the helplines.
Tips – If your electricity complaint is not resolved by the CESCOM within the time limit or unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), CESC (Mysore) and further you can file a petition to Electricity Ombudsman, Karnataka.
Circles and Sub-divisions of the Chamundeshwari Electricity Supply Corporation Ltd (CESCOM):
- Mysore (Mysuru)
- N R Mohalla
- V V Mohalla
- Nanjangud
- Hunsur
- K R Nagara
- Chamarajanagara
- Kogadu
- Kollegala
- Madikeri
- Mandya
- Madduru
- Pandavapura
- KR Pete
- Nagamangala
- Hassan
- Sakaleshapura
- Channarayapattana
- Arasikere
- Holenarasipura
How to Register Electricity Complaint to Chamundeshwari Electricity Supply Corporation Ltd (CESC)?
Chamundeshwari Electricity Supply Corporation Ltd (CESC) has provided various helplines & toll-free customer care numbers, and helpline numbers of the fuse centers, and also can register electricity complaints through online portals. Customers can use this information to get a final redressal of their electricity issues.
Customers can use these electricity services of the CESC and if you are facing some issues then can register a complaint by using the below customer care numbers and online portals. Follow the below information.
Know the time limit and charges for the various electricity services and complaints of the CESC. You can visit the below link to know the redressal time.
| Complaint Registration Fee | No Fee (Nil) |
| Time Limit by CESC to Redress Complaints | Read the citizen charter |
Toll-Free Electricity Customer Care Numbers of the CESC
Consumers can use the toll-free customer care or helpline numbers of CESCOM to register their electricity complaints. Use the below helpline numbers of different regions to redress the issues.
Provide the following information:
- Connection number
- Name of Consumer
- Mobile Number
- Address
- Type of complaint
Electricity Customer Care Numbers of CESC:
| CESC Toll-Free Customer Care Number | 1912, 1902 |
| Register Complaint by SMS (Type ‘CESC‘ to send SMS) |
56263, +919220592205 |
| Anti-Theft Vigilance Number | +919448499964, +918212342707 |
Tips – Electricity complaint not resolved within the time limit or unsatisfied? You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), CESC.
Register Online Electricity Complaint to the Electricity Department, CESC
CESCOM has provided an online electricity complaint portal for consumers where they can register quickly their complaints to their respective Electricity Departments. So, we have provided some procedures and information to register online electricity complaints.
| Register Online Complaint to CESC | Register Now |
| Anti-Theft/Emergency Vigilance | Click to contact |
Procedure:
- Click out the above-given link and open the electricity complaint form.
- Fill out the required information and also select the type of complaint.
- Submit it and note down the docket number to track the status of the complaint.
- If you want to register a Sakala complaint then visit the above link and select the Sakala complaint section.
Tips – If your complaint is not resolved or unsatisfied then you can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), CESC. Follow the below procedure and get the information.
Lodge Grievance to the Consumer Grievance Redressal Forum (CGRF), CESC
According to the Electricity (Regulation) Act, 2003, every electricity distributor has to provide a Consumer Grievance Redressal Forum. So, CESCOM has also CGRF and it takes the electricity complaints if any customer is not satisfied with the final response or the complaint is not resolved within the given time limit by the CESC.
Procedure:
- Write an application to the CGRF of CESC of your zone.
- Fill out the following information in the application form:
- Consumer Number
- Consumer Name
- Contact Details
- The subject of the Complaint
- The docket number (previously register complaint number)
- The response of CESCOM (If available)
- Type of complaint and description
- Type of relief
- Attach all the documents (ID proof, a copy of the latest electricity bill)
- Keep a copy of the application form to yourself for future reference.
- Send the application by post or submit it by yourself at the office of the CGRF.
Official Address and Contact Details of the Consumer Grievance Redressal Forum (CGRF), CESC
| District (Circle) | Address of the CGRF, CESC/CESCOM |
|---|---|
| Mysore | Superintending Engineer (El), O&M Circle, Jodi Basaveshwara Road, Mysore – 570001 |
| Chamarajanagar | Superintending Engineer (El), O & M Circle, CESC, Chamarajanagar-Kodagu-571313. |
| Kodagu | Superintending Engineer (El), O & M Circle CESC, Chamarajanagar-Kodagu-571201 |
| Mandya | Superintending Engineer (El), O&M Circle, Mandya-571401 |
| Hassan | Superintending Engineer (El), O&M Hassan Circle, Hassan- 573201 |
To know the Officers’ contact details you can visit ‘CGRF Officers contacts details of CESC page‘ of the CESC portal and can contact the officials of your concerned circles/district.
Tips – If your grievance is not redressed by the CGRF of CESC within 30 to 45 days or unsatisfied with the final decision then you can file a petition to the Electricity Ombudsman, Karnataka (KERC).
File Petition to the Electricity Ombudsman, Karnataka (KERC)
Customers can file a petition against the CGRF if their grievance is not redressed within 45 days or unsatisfied with the final order. Follow the below options and procedure to file a successful representation before the Electricity Ombudsman, Karnataka.
Procedure:
- Download the application form for the Electricity Ombudsman:
Download (Appeal form) - Fill out the application form or write the application in the given format.
- Attach all the required documents
- Submit the application form to the electricity ombudsman by post or visit the office.
Official Address and Contact Details of the Electricity Ombudsman, KERC (Karnataka):
1. Electricity Ombudsman, Karnataka:
- Address: Electricity Ombudsman
No. 16, C-1, Miller Tank Bed Area,
Vasanth Nagar, Bengaluru,
Karnataka – 560052 - E-mail: ombkar@gmail.com
- Phone: +918041692617
2. Karnataka Electricity Regulatory Commission, KERC
- Address:
Karnataka Electricity Regulatory Commission
Tank Bed area, 16C-1, Millers Tank Bund Rd,
Kaverappa Layout, Vasanth Nagar,
Bengaluru, Karnataka 560052 - E-mail: kerc-ka@nic.in
- Phone: 08022268675, 08022268677
- Website: https://kerc.karnataka.gov.in
Tips – If you are not satisfied with the final order of the Electricity Ombudsman of Karnataka then you can approach the Appellate Tribunal of Electricity, the High Court of Karnataka, and the Supreme Court of India.
Frequently Asked Questions
Q. What is the toll-free customer care number of the CESC?
A. Customer care number of the CESC is 1912, 1902 where you can register electricity complaints.
Q. Where can I register a complaint against CESC if the complaint is not resolved?
A. You can lodge a grievance to the Consumer Grievance Redressal Forum, CESC against your regional department of the CESCOM. And further you can approach the Electricity Ombudsman, Karnataka.
Q. How do track the status of the power supply by CESC in my region?
A. You can track the status of the ongoing/scheduled outage of the power supply by clicking on ‘Urja Mitra CESC‘ and selecting your region.
Q. How to apply for the new electricity connection of the CESC?
A. You can fill out the online application form to get the new electricity connection of the CESC. Click the below links to open the online application form. You must select the urban or rural zone that is provided for you.
- Urban or RAPDRP town
- Rural or Non-RAPDRP towns
Attach all the required documents and submit them. After approval of the application, pay the required fee and follow the procedure as per the CESC.
