Chhattisgarh State Power Distribution Limited (CSPDCL) is owned by the state government of Chhattisgarh, India. CSPDCL has a wide range of electricity supply services and distribution networks in Chhattisgarh state.
Many villages and urban cities like Raipur and Bilaspur are getting electricity services with 24×7 support. However many customers don’t know where or how to register their complaints of electricity disruption and power supply issues.
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If you are a customer of CSPDCL and living in tribal, industrial areas, or urban city in Chhattisgarh and facing issues related to electricity supply power cuts, power supply off, failure of power, transformer failure issues, or any bill-related complaints.
Complaint Hub has provided all the information of CSPDCL to register your grievances, so you can get the service that you deserve.
If you belong to Bhilai, Bilaspur, Dhamtari, Dongargarh, Durg, Jagdalpur, Korba, Nehru Nagar, Raigarh, and Raipur circles’ concerned divisions of Chhattisgarh then you can register your complaint on toll-free helpline numbers.
We have listed all the toll-free helpline numbers of CSPDCL below. You can call on these numbers anytime to get a faster resolution.
Please note the complaint reference number of CSPDCL for the further approach to the grievance redressal forum of CSPDCL Chhattisgarh.
How to Register Electricity Complaints on Chhattisgarh State Power Distribution Limited (CSPDCL)
Any customer of CSPDCL can register complaints and services of electricity of Chhattisgarh State Power Distribution Limited (CSPDCL) on the official portal
Follow the following procedure to register your complaint, to get a new electricity connection or any other online services.
Step 1: Visit the CSPDCL website (https://cspdcl.co.in/).
Step 2: Locate the “Consumer e-Seva” section.
Step 3: You’ll likely need to register for an account if you haven’t already. Here’s what you’ll typically need for registration:
- BP No. (Bill Number) – This can be found on your electricity bill.
- Date and amount of your last bill payment.
Step 4: Once registered, log in to your account and choose the appropriate service or complaint link.
Step 5: Fill out the online complaint form, providing all necessary details. You’ll receive a reference number for tracking your complaint.
Resolution period for Power Supply:
- Immediate (24×7): Restoration efforts typically begin immediately for urgent issues like power outages.
- 6 to 60 Days: For complex issues requiring investigation or infrastructure repairs, resolution may take longer, ranging from 6 to 60 days.
Grievance Redressal Fee: ₹0/- (No Charges), CSPDCL does not charge any fees for registering complaints or grievances.
CSPDCL Electricity Customer Helpline Numbers
Call on these CSPDCL (Chhattisgarh) Electricity toll-free customer care Helpline Numbers to register complaints related to electricity services.
| CSPDCL Electricity Complaint Numbers: | 1912 18002334687 0771-1912 (Outside Chhattisgarh) |
| Fuse off Call Center Numbers | Click Here |
| customercare1912@cspc.co.in |
Lodge an Online Complaint to CSPDCL (Chhattisgarh)
To lodge a complaint or want to use any online services, please read the above procedure and visit these links.
| Register for Online Electricity Complaint | Register |
|---|---|
| Login/Register for online services of CSPDCL (New Connection) | Register/Login |
| Track Scheduled/Ongoing Outage Status: | Track Outage Status |
| Apply for Solar Rooftop Panel | Apply Now |
Lodge a Grievance to Consumer Grievance Redressal Forum of CSPDCL Against Previous Complaints
If you are not satisfied with the solution to your complaint or have not solved it yet, Lodge online complaint about grievance redressal. (Please attach the complaint reference number)
Follow this Procedure to fill out the form of CGRF to lodge the grievance:
- Click the link to “register online grievance” and a form will be opened
- Select Language – English/Hindi
- Fill in the following information:
- Personal Details – Name. address, email, mobile no, and click on send OTP
- Enter OTP from your message on your mobile
- Fill in the Details of Complaints related to the CSPDCL Office:
- Enter BP No. (How to know BP no -check the above image on this page)
- Other details will automatically generate based on your BP no
- Fill in the details of complaint type/information:
- Select Complaint Type from the list: Supply, voltage, load, bill, meter, or any other as mentioned in the list
- Write the complaint details in brief (Optional)
- Complaint address information (occurring place)
- Last redressal of your complaint is done by CSPDCL (provide Complaint Number/reference number)
- Type of help or redressal required from the CGRF forum
- Upload the documents (Proof of your complaint with facts) (Optional)
- Upload/Attach the bill for the month of your complaint
- Upload the current or recent (latest) bill
- Trick the box right side of the bottom (Read the declaration carefully)
- Click on the submit button and note the complaint form number (Reference number)
- Take the printout of your complaint form and use the reference number to track your grievance.
Contact Details: Regional Contact Details and Address of CGRF
Note: If the grievance is not resolved by CGRF of CSPDCL within the given time or unsatisfied with the redressal of the issue. You can file a petition to the Electricity Ombudsman, Chhattisgarh.
Reference:
- CSPDCL (cspdcl.co.in)
