CM Sewa Sankalp (Samgr eSamadhan) is an online public grievance monitoring system set up by the Department of Redressal of Public Grievances of the government of Himachal Pradesh in 2008. It allows citizens to submit applications of grievances or demands related to any department or government authority, and to track the status. Call the CM Sewa Sankalp (a toll-free helpline number) to file your complaint against any government authority.
The Himachal Pradesh Right to Public Service Act (HPRTPS), 2011 ensures the timely delivery of public services and holds public servants accountable for any deficiencies in service. The act specifies the services, designated officers, appellate authorities, and time limits for each service. The act covers 130 services of 20 departments. Some of the services include issuance of birth and death certificates, ration cards, driving licenses, land records, water and electricity connections, etc.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
District Offices that are under the CM Sewa Sankalp, PGMS:
- Bilaspur
- Chamba
- Hamirpur
- Kangra
- Kinnaur
- Kullu
- Lahaul and Spiti
- Mandi
- Shimla
- Sirmaur
- Solan
- Una
To register a complaint against government offices, departments, or public service authorities in Himachal Pradesh, you can complain to the Grievance Cell via the CM Helpline Number or email. Additionally, you can submit your complaint online through the HP eSamadhan PGMS portal. If your grievance is not resolved, you can further escalate the matter to the State Grievance Authority of the HP Chief Minister’s Office.
How to File a Complaint Against Departments or Offices of the Himachal Pradesh Government?
Under the grievance redressal mechanism of the Himachal Pradesh Police, residents in the state can lodge public grievances to the grievance cell of each department and higher authorities using the Himachal Pradesh eSamadhan Online Public Grievance and Monitoring System (CM Sewa Sankalp). Various departments and offices are integrated into HP PGMS for public grievances.
- Administrative Reforms
- Education
- Home (HP Police, Security, etc.)
- Food, Civil Supplies & Consumer Affairs
- General Administration
- Panchayati Raj
- Public Works
- Urban Development
- Revenue
- Himbhoomi (Record of Rights)
If submitted complaints are not resolved, you may escalate the disputed matter to the State Public Authority (CMO).
Escalation Levels:
- Level 1: Designated Officer of Department (Nodal Officer)
- Level 2: District Collectorate/Department Grievance Cell (Public Grievance Officer)
- Level 3: State Grievance Redressal Authority (Head of Department/Secretary)
- Level 4: Chief Minister’s Grievance Cell (CMO), Himachal Pradesh
Still, dissatisfied? Take advice from a legal professional for possible legal actions or know alternatives, such as approaching a tribunal or regulatory authority.
Lodge a Public Grievance
To start the online registration of your complaint through eSamadhan or the CM Sewa Sankalp Helpline Number, provide the following details in the form:
Complainant Details:
- Name: Complainant’s name and phone number (for communication)
- Address: Your complete residential address, including block, panchayat/ULB, or municipality details.
Details of the Complaint:
- The subject of complaint: Demand/Grievance
- Old Application Number: If previously submitted any complaint but not resolved
- Associated Department/District Office: Specify the relevant department or district office, such as the Collectorate, Urban Development, Police, etc.
- Description: Provide a detailed account of the issue along with any supporting evidence you may have.
- Supporting Documents: If applicable, attach relevant supporting documents.
Must provide accurate and comprehensive information in the grievance form for faster resolution.
1. Online Complaint
Register your grievance here (CM Sewa Sankalp):
| HP CM Helpline Number | 1100 |
| Officer Helpline Number | 01773525100 |
| Online Grievance to CM Sewa Sankalp | File a complaint |
| Track grievance status | Click to track |
| Lodge an NRI complaint | Click Here (hp.gov.in) |
Have complaints related to Central Government Offices or Schemes? Lodge your grievance through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS).”
2. eSamadhan
Lodge an online complaint through eSamadhan:
| Online Grievance to eSamadhan | File a complaint |
| Track grievance status | Click to track |
| Email (tech support) | janshikayatnivaran@nic.in |
Procedure
- Visit the official CM Sewa Sankalp website at “https://cmsankalp.hp.gov.in/”.
- Click on the “File a Grievance” option.
- Select “Complaint”, “Demand”, or “Suggestion”
- In the form, provide the complainant with information
- Fill out the registration of complaint
- Fill in the required details marked with an asterisk (*).
- Select the relevant department/office from the available options.
- Attach any necessary documents in supported formats (.doc or .pdf).
- Click the “Get OTP” button.
- Make a note of the reference/acknowledgement number provided.
Your grievance will be submitted through CM Sewa Sankalp. Keep track of it using the Grievance ID. If the issue is not resolved, you have the option to escalate the complaint by resubmitting the grievance with the reference ID.
Nodal Officer, Department
The list of contact details of the Nodal Officers of respective departments associated with CM Sewa Sankalp:
| SN. | Nodal Officer, Department | Phone Number |
|---|---|---|
| 1 | Joint Director Of Agriculture, Agriculture Department | +911772830620 |
| 2 | Senior Marketing Officer, Agriculture Marketing Board | +911772621252 |
| 3 | Nodal Officer (IT & Legal), Animal Husbandry Department | +911772830167 |
| 4 | Joint Director, Ayurveda Department | +911772622262 |
| 5 | Joint Controller, Baddi Barotiwala Nalagarh Development Authority | +911795271121 |
| 6 | System Analyst, Civil Supply Corporation | +911772621583 |
| 7 | Additional Registrar (Monitoring), Co-Operative Department | +911772620970 |
| 8 | Joint Director, Dental Health Services | +911772621594 |
| 9 | Joint Director, Department Of Information Technology | +911772628914 |
| 10 | Registrar, Dr. Y.S Parmar University of Horticulture and Forestry | +911792252219 |
| 11 | Economic Advisor, Economics and Statistics Department | +911772626302 |
| 12 | Chief Electrical Inspector, Electrical Inspectorate | +911772621020 |
| 13 | Joint Director (Admin), Elementry Education | +911772658044 |
| 14 | Computer Programmer, Environmental Science & Technology | +911772656559 |
| 15 | Addl. Commissioner, Exise and Taxation | +911772621267 |
| 16 | Secretary (Fin), Finance Department | +911772622080 |
| 17 | Divisional Officer, Fire Services Department | +911772629945 |
| 18 | Director of Fisheries, Fisheries Department | +911978224068 |
| 19 | Joint Director, Food Civil Supplies and Consumer Affairs | +911772623749 |
| 20 | CF (IT/MIS/GIS), Forest Department | +911772623541 |
| 21 | Joint Director Health Service, Health and Family Welfare Department | +911772620661 |
| 22 | Assistant Drug Controller, Health Safety & Regulation Department | +911772621383 |
| 23 | Jt.Director, Higher Education School | +911772656621 |
| 24 | Assistant Professor(IT), Himachal Institute of Public Administration (HIPA) | +911772734700 |
| 25 | Director, Himachal Pradesh Agriculture University | +911894230399 |
| 26 | Sector Specialist training/ training head, Himachal Pradesh Kaushal Vikas Nigam | +911772628081 |
| 27 | Senior Manager(Plants), Himachal Pradesh Milk Federation | +911772837280 |
| 28 | Chief Engineer (P&M), Himachal Pradesh State Electricity Board (HPSEBL) | +911772812500 |
| 29 | Assistant Engineer, Himachal Pradesh State Forest Development Corporation Limited | +911772622452 |
| 30 | Deputy Secretary (1), Himachal Pradesh Technical Education Board Dharamshala | +911892222662 |
| 31 | Dean, Himachal Pradesh Technical University | +91197222453 |
| 32 | Deputy Registrar, Himachal Pradesh University | +911972224153 |
| 33 | Divisional Manager (IT), Himachal Road Transport Corporation | +911772812753 |
| 34 | General Manager, HIMFED | +911772650746 |
| 35 | Executive Engineer, HIMUDA | +911772623860 |
| 36 | OSD, HimUrja | +911772621430 |
| 37 | Commandant/Staff Officer, Home Guard Department | +911772658531 |
| 38 | Joint Director, Horticulture Department | +911772842390 |
| 39 | Assistant Secretary, HP Board of School Education | +911892242217 |
| 40 | HAS, HP Ex-servicemen Department | +91197222472 |
| 41 | Deputy Manager, HP General Industry Corporation | +911772624438 |
| 42 | Secretary, HP Private Educational Institutions | +911772673663 |
| 43 | AC, HPBOCW | +911772620210 |
| 44 | General Manager, HPPTCL | +911772831784 |
| 45 | Deputy Manager (Admn), HPSIDC | +911772624751 |
| 46 | Joint Director, Industries Department | +911772813414 |
| 47 | Joint Director, Information & Public Relations Department | +911772620068 |
| 48 | Chief Engineer, Jal Shakti Vibhag | +911772831318 |
| 49 | Assistant Development Officer, Khadi and Village Industries Board | +911772653229 |
| 50 | Deputy Labour Commissioner, Labour and Employment Department | +911772624157 |
| 51 | HAS, Land Record Department | +911772623678 |
| 52 | Joint Director, Language, Art and Cultural Department | +911772628789 |
| 53 | Superintendent, Medical Education Research & Training Department | +911772624895 |
| 54 | Assistant Engineer, Municipal Corporation Dharamshala | +911892222115 |
| 55 | Assistant Secretary (Tax), Municipal Corporation Shimla | +911772802771 |
| 56 | Joint Secretary, Panchayati Raj Department | +911772623820 |
| 57 | Joint Director, Planning Department | +911772620977 |
| 58 | Superintendent of Police, Police Department | +911772628397 |
| 59 | Sr. Database Analyst, Pollution Control Board | +911772673766 |
| 60 | Deputy Controller, Printing and Stationery | +911772830378 |
| 61 | Executive Engineer (ICT), Public Works Department | +911772629827 |
| 62 | Addl.Director, Rural Development Department | +911972231046 |
| 63 | OSD, Sainik Welfare Department | +911972221854 |
| 64 | Research Officer (SCSP), SC, ST, OBC & Minority Affairs Department | +911772620033 |
| 65 | Associate Prof., SCERT | +911792228135 |
| 66 | Naib Tehsildar, Settlement Department | +911892222443 |
| 67 | Naib Tehsildar, Settlement Department Kangra | +911972224153 |
| 68 | Technical Officer, Technical Education | +911907267671 |
| 69 | Publicity Officer, Tourism & Civil Aviation Department | +911772625864 |
| 70 | TCP (HQ), Town and Country Planning Department | +911772621450 |
| 70 | Seniormvi, Transport Department | +911772803136 |
| 72 | Deputy Director, Tribal Development Department | +911772621997 |
| 73 | Director, Urban Development Department | +911772626518 |
| 74 | IPS, Vigilance Department | +911772623048 |
| 75 | District Programmer Officer HQ, Women and Child Development Department | +911772622033 |
| 76 | Commissioner, MC Mandi | +917807654321 |
| 77 | Clerk, MC Palampur | +917807654322 |
| 78 | Nodal Officer, HP Pharmacy Council | +911772621842 |
| 79 | Nodal Officer, HPMC | +911772623823 |
| 80 | Designated Officer, Youth Services & Sports | +911772622032 |
If you are dissatisfied with the final orders issued by any government authority in the Himachal Pradesh administration, you may take legal action with the support of a legal advisor.
