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HP CM Sewa Sankalp (eSamadhan): Register a Complaint Online Against Municipalities/Panchayats, Departments, or Government Officers in Himachal Pradesh

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HP CM Helpline – eSamadhan (Source:

CM Sewa Sankalp (Samgr eSamadhan) is an online public grievance monitoring system set up by the Department of Redressal of Public Grievances of the government of Himachal Pradesh in 2008. It allows citizens to submit applications of grievances or demands related to any department or government authority, and to track the status. Call the CM Sewa Sankalp (a toll-free helpline number) to file your complaint against any government authority.

The Himachal Pradesh Right to Public Service Act (HPRTPS), 2011 ensures the timely delivery of public services and holds public servants accountable for any deficiencies in service. The act specifies the services, designated officers, appellate authorities, and time limits for each service. The act covers 130 services of 20 departments. Some of the services include issuance of birth and death certificates, ration cards, driving licenses, land records, water and electricity connections, etc.

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District Offices that are under the CM Sewa Sankalp, PGMS:

  • Bilaspur
  • Chamba
  • Hamirpur
  • Kangra
  • Kinnaur
  • Kullu
  • Lahaul and Spiti
  • Mandi
  • Shimla
  • Sirmaur
  • Solan
  • Una

To register a complaint against government offices, departments, or public service authorities in Himachal Pradesh, you can complain to the Grievance Cell via the CM Helpline Number or email. Additionally, you can submit your complaint online through the HP eSamadhan PGMS portal. If your grievance is not resolved, you can further escalate the matter to the State Grievance Authority of the HP Chief Minister’s Office.

How to File a Complaint Against Departments or Offices of the Himachal Pradesh Government?

Under the grievance redressal mechanism of the Himachal Pradesh Police, residents in the state can lodge public grievances to the grievance cell of each department and higher authorities using the Himachal Pradesh eSamadhan Online Public Grievance and Monitoring System (CM Sewa Sankalp). Various departments and offices are integrated into HP PGMS for public grievances.

  • Administrative Reforms
  • Education
  • Home (HP Police, Security, etc.)
  • Food, Civil Supplies & Consumer Affairs
  • General Administration
  • Panchayati Raj
  • Public Works
  • Urban Development
  • Revenue
  • Himbhoomi (Record of Rights)

If submitted complaints are not resolved, you may escalate the disputed matter to the State Public Authority (CMO).

Escalation Levels:

  • Level 1: Designated Officer of Department (Nodal Officer)
  • Level 2: District Collectorate/Department Grievance Cell (Public Grievance Officer)
  • Level 3: State Grievance Redressal Authority (Head of Department/Secretary)
  • Level 4:  Chief Minister’s Grievance Cell (CMO), Himachal Pradesh

Still, dissatisfied? Take advice from a legal professional for possible legal actions or know alternatives, such as approaching a tribunal or regulatory authority.

Lodge a Public Grievance

To start the online registration of your complaint through eSamadhan or the CM Sewa Sankalp Helpline Number, provide the following details in the form:

Complainant Details:

  • Name: Complainant’s name and phone number (for communication)
  • Address: Your complete residential address, including block, panchayat/ULB, or municipality details.

Details of the Complaint:

  • The subject of complaint: Demand/Grievance
  • Old Application Number: If previously submitted any complaint but not resolved
  • Associated Department/District Office: Specify the relevant department or district office, such as the Collectorate, Urban Development, Police, etc.
  • Description: Provide a detailed account of the issue along with any supporting evidence you may have.
  • Supporting Documents: If applicable, attach relevant supporting documents.

Must provide accurate and comprehensive information in the grievance form for faster resolution.

1. Online Complaint

Register your grievance here (CM Sewa Sankalp):

HP CM Helpline Number 1100
Officer Helpline Number 01773525100
Online Grievance to CM Sewa Sankalp File a complaint
Track grievance status Click to track
Lodge an NRI complaint Click Here (

Have complaints related to Central Government Offices or Schemes? Lodge your grievance through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS).”

2. eSamadhan

Lodge an online complaint through eSamadhan:

Online Grievance to eSamadhan File a complaint
Track grievance status Click to track
Email (tech support)


  1. Visit the official CM Sewa Sankalp website at “”.
  2. Click on the “File a Grievance” option.
  3. Select “Complaint”, “Demand”, or “Suggestion”
  4. In the form, provide the complainant with information
  5. Fill out the registration of complaint
  6. Fill in the required details marked with an asterisk (*).
  7. Select the relevant department/office from the available options.
  8. Attach any necessary documents in supported formats (.doc or .pdf).
  9. Click the “Get OTP” button.
  10. Make a note of the reference/acknowledgement number provided.
Grievance Form of Himachal Pradesh CM Sewa Sankalp Helpline and Public Grievance portal (PGMS)
Grievance Form of Himachal Pradesh CM Sewa Sankalp Helpline and Public Grievance portal (PGMS), Source:

Your grievance will be submitted through CM Sewa Sankalp. Keep track of it using the Grievance ID. If the issue is not resolved, you have the option to escalate the complaint by resubmitting the grievance with the reference ID.

Nodal Officer, Department

The list of contact details of the Nodal Officers of respective departments associated with CM Sewa Sankalp:

SN. Nodal Officer, Department Phone Number
1 Joint Director Of Agriculture, Agriculture Department +911772830620
2 Senior Marketing Officer, Agriculture Marketing Board +911772621252
3 Nodal Officer (IT & Legal), Animal Husbandry Department +911772830167
4 Joint Director, Ayurveda Department +911772622262
5 Joint Controller, Baddi Barotiwala Nalagarh Development Authority +911795271121
6 System Analyst, Civil Supply Corporation +911772621583
7 Additional Registrar (Monitoring), Co-Operative Department +911772620970
8 Joint Director, Dental Health Services +911772621594
9 Joint Director, Department Of Information Technology +911772628914
10 Registrar, Dr. Y.S Parmar University of Horticulture and Forestry +911792252219
11 Economic Advisor, Economics and Statistics Department +911772626302
12 Chief Electrical Inspector, Electrical Inspectorate +911772621020
13 Joint Director (Admin), Elementry Education +911772658044
14 Computer Programmer, Environmental Science & Technology +911772656559
15 Addl. Commissioner, Exise and Taxation +911772621267
16 Secretary (Fin), Finance Department +911772622080
17 Divisional Officer, Fire Services Department +911772629945
18 Director of Fisheries, Fisheries Department +911978224068
19 Joint Director, Food Civil Supplies and Consumer Affairs +911772623749
20 CF (IT/MIS/GIS), Forest Department +911772623541
21 Joint Director Health Service, Health and Family Welfare Department +911772620661
22 Assistant Drug Controller, Health Safety & Regulation Department +911772621383
23 Jt.Director, Higher Education School +911772656621
24 Assistant Professor(IT), Himachal Institute of Public Administration (HIPA) +911772734700
25 Director, Himachal Pradesh Agriculture University +911894230399
26 Sector Specialist training/ training head, Himachal Pradesh Kaushal Vikas Nigam +911772628081
27 Senior Manager(Plants), Himachal Pradesh Milk Federation +911772837280
28 Chief Engineer (P&M), Himachal Pradesh State Electricity Board (HPSEBL) +911772812500
29 Assistant Engineer, Himachal Pradesh State Forest Development Corporation Limited +911772622452
30 Deputy Secretary (1), Himachal Pradesh Technical Education Board Dharamshala +911892222662
31 Dean, Himachal Pradesh Technical University +91197222453
32 Deputy Registrar, Himachal Pradesh University +911972224153
33 Divisional Manager (IT), Himachal Road Transport Corporation +911772812753
34 General Manager, HIMFED +911772650746
35 Executive Engineer, HIMUDA +911772623860
36 OSD, HimUrja +911772621430
37 Commandant/Staff Officer, Home Guard Department +911772658531
38 Joint Director, Horticulture Department +911772842390
39 Assistant Secretary, HP Board of School Education +911892242217
40 HAS, HP Ex-servicemen Department +91197222472
41 Deputy Manager, HP General Industry Corporation +911772624438
42 Secretary, HP Private Educational Institutions +911772673663
43 AC, HPBOCW +911772620210
44 General Manager, HPPTCL +911772831784
45 Deputy Manager (Admn), HPSIDC +911772624751
46 Joint Director, Industries Department +911772813414
47 Joint Director, Information & Public Relations Department +911772620068
48 Chief Engineer, Jal Shakti Vibhag +911772831318
49 Assistant Development Officer, Khadi and Village Industries Board +911772653229
50 Deputy Labour Commissioner, Labour and Employment Department +911772624157
51 HAS, Land Record Department +911772623678
52 Joint Director, Language, Art and Cultural Department +911772628789
53 Superintendent, Medical Education Research & Training Department +911772624895
54 Assistant Engineer, Municipal Corporation Dharamshala +911892222115
55 Assistant Secretary (Tax), Municipal Corporation Shimla +911772802771
56 Joint Secretary, Panchayati Raj Department +911772623820
57 Joint Director, Planning Department +911772620977
58 Superintendent of Police, Police Department +911772628397
59 Sr. Database Analyst, Pollution Control Board +911772673766
60 Deputy Controller, Printing and Stationery +911772830378
61 Executive Engineer (ICT), Public Works Department +911772629827
62 Addl.Director, Rural Development Department +911972231046
63 OSD, Sainik Welfare Department +911972221854
64 Research Officer (SCSP), SC, ST, OBC & Minority Affairs Department +911772620033
65 Associate Prof., SCERT +911792228135
66 Naib Tehsildar, Settlement Department +911892222443
67 Naib Tehsildar, Settlement Department Kangra +911972224153
68 Technical Officer, Technical Education +911907267671
69 Publicity Officer, Tourism & Civil Aviation Department +911772625864
70 TCP (HQ), Town and Country Planning Department +911772621450
70 Seniormvi, Transport Department +911772803136
72 Deputy Director, Tribal Development Department +911772621997
73 Director, Urban Development Department +911772626518
74 IPS, Vigilance Department +911772623048
75 District Programmer Officer HQ, Women and Child Development Department +911772622033
76 Commissioner, MC Mandi +917807654321
77 Clerk, MC Palampur +917807654322
78 Nodal Officer, HP Pharmacy Council +911772621842
79 Nodal Officer, HPMC +911772623823
80 Designated Officer, Youth Services & Sports +911772622032

If you are dissatisfied with the final orders issued by any government authority in the Himachal Pradesh administration, you may take legal action with the support of a legal advisor.


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Legency remedies
Apr 24, 2024

Complaint against Legency remedies , baddi

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Fights happen in legency remedies , near coca-cola company, vill. Katha, Baddi, Dist. Solan, Himachal Pradesh.. I was brutally beaten in from my manager, mentally harassed, abused by seniors... Very very bad company .


Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)


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Fights happen in legency remedies , near coca-cola company, vill. Katha, Baddi, Dist. Solan, Himachal Pradesh.. I was brutally beaten in from my manager, mentally harassed, abused by seniors... Very very bad company .HP CM Sewa Sankalp (eSamadhan): Register a Complaint Online Against Municipalities/Panchayats, Departments, or Government Officers in Himachal Pradesh