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Maruti Suzuki Customer Care: Register a Vehicle Complaint to Maruti Suzuki India Limited

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Customer Service
Quality of service or product
Affordability
Maruti Suzuki Logo
Maruti Suzuki India Limited (MSIL), source – marutisuzuki.com

Maruti Suzuki India Limited (MSIL), an Indian subsidiary of Suzuki Motor Corporation, has been a prominent player in India’s automobile scene since its establishment in 1981 as Maruti Udyog Limited, later forming a partnership with Suzuki in 1982. It is headquartered in New Delhi. As of September 2022, Maruti Suzuki holds 42% of India’s passenger car market.

Known for creating low-maintenance cars tailored to Indian needs, Maruti Suzuki offers a broad range of products and services, including passenger and commercial vehicles, pre-owned cars, car leasing, insurance, accessories (spare parts), driving schools, and automobile service centres. Some popular models include the Maruti 800, Alto, Swift, Baleno, Vitara Brezza, and Ciaz.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Subsidiary services of Maruti Suzuki include Maruti Suzuki Smart Finance, Maruti Suzuki Insurance Broking, and Maruti Suzuki Driving School.

Models of Maruti Suzuki Cars:

  • Hatchbacks: Alto K10, Alto, S-PRESSO, Celerio, Wagon R, and Swift
  • Sedans: Maruti Suzuki Dzire
  • MUVs/SUVs: Ertiga and Brezza
  • Vans: Eeco
  • Tour Series: Tour (H1, H3, S, V, M)
  • EV (Electric): WagonR EV and Eeco EV
  • Commercial: Super Carry and EECO Cargo

Want to file a complaint about your Maruti Suzuki car? It’s easy! You can lodge your vehicle complaint through the Maruti Suzuki customer care number, WhatsApp, or your local dealer’s contact number. Also, you can make a complaint online or send an email to Maruti Suzuki.

If not resolved or dissatisfied with the response, where to escalate? You can take it up a notch. Escalate your vehicle complaint to the Regional Manager at the Regional Office of Maruti Suzuki. Further, you can escalate the grievance to the Grievance Officer or the Head of Customer Service at the Maruti Suzuki Head Office.


How to File a Car Complaint to Maruti Suzuki?

According to the customer service and maintenance policy of Maruti Suzuki India Limited, the grievance redressal mechanism is divided into 3 levels. If your submitted complaints at level 1 are not resolved to your satisfaction, escalate them to the next level as per the guidelines of the company.

Grievance Redressal:

Registration Fee No Charges (₹0)
Resolution Period 30 days (may vary, read the customer service policy of Maruti Suzuki)
Refund Period As per the cancellation or refund policy of MSIL

3 Levels of Lodging Complaint:

Levels of complaint escalation at Maruti Suzuki
Levels of complaint escalation at Maruti Suzuki (source – marutisuzuki.com)
  • Level 1: Customer Care, Maruti Suzuki
    • Toll-free helpline number
    • Email & WhatsApp
    • Online complaint registration
    • Contact your dealer
  • Level 2: Escalate to Manager, Regional Office, Maruti Suzuki
  • Level 3: Escalate the grievance to the Head of Customer Service, Head Office

If you have a complaint about privacy, accounts, or online bookings for Maruti Suzuki (e-booking), you can escalate it to the Grievance Officer, Maruti Suzuki at level 3.

Note: Not satisfied with the final resolution of Maruti Suzuki? If have concerns regarding violations of consumer rights, financial losses, or the quality of Maruti Suzuki’s car products/services, you can file a consumer complaint online to the National Consumer Helpline and further to the National/State/District Consumer Disputes Redressal Commission (NCDRC).


Level 1: Customer Care, Maruti Suzuki

At this stage, customers can address concerns about Maruti Suzuki car services, including warranty, booking, sales, insurance claims, car quality, spare parts, and more. To begin your complaint at level 1, contact to Maruti Suzuki’s customer care, your local dealer, or the nearby Maruti Suzuki office.

When you file your complaint, remember to share the following information:

  • Your name and contact details
  • The model of your Maruti Suzuki car
  • Vehicle registration number (if required)
  • Nature of complaint
  • Describe the issue related to your car.

Maruti Suzuki Customer Care Number

Official customer care number of Maruti Suzuki to register a car or four-wheeler complaint:

Maruti Suzuki (MSIL) Customer Care Number
Maruti Suzuki Complaint Number 18001021800
Suzuki Customer Care +911146781000 (Head Office)
WhatsApp Number +919289311487
Email contact@maruti.co.in
Contact your local dealer Click Here

Note: Dissatisfied or did not get a response within 2 working days? In this case, escalate the complaint to the Manager of the concerned Regional Office, Maruti Suzuki.

File a Complaint Online

According to the grievance mechanism, customers can also file a vehicle complaint online by submitting the complaint webform or emailing relevant facts and supporting documents to Customer Service or the Dealer of Maruti Suzuki. You can report your concerns about Maruti Suzuki cars, including things like warranty, car maintenance plans (AMC), online car booking, and related services.

Online complaint registration form of Maruti Suzuki
Online complaint registration form of Maruti Suzuki (source – marutisuzuki.com)

While submitting an online complaint to the dealer, provide the following details (if applicable):

  • Area of concern: Sales, Service, True Value, or Spare Parts
  • Description: Describe the issue with facts (car/ commercial)
  • Vehicle: Vehicle Reg. and Model Number (if applicable)
  • Attachments: Upload Invoice copy, Order booking form, Dealer Communication, and other supporting documents or images (if required)

Once you’ve successfully submitted your complaint, be sure to keep a record of the Interaction ID or acknowledgement number. This number will be useful for tracking the status of your active complaint and, if necessary, for moving it to the next level.

Official Details for Registering an Online Complaint about Maruti Suzuki Cars & Vehicles:

Register Online Complaint to Dealer, Maruti Suzuki File a complaint
Submit a product query/feedback Send a Query
Email contact@maruti.co.in
Book a Maruti Suzuki Car Service Appointment Book Now

Note: Not happy with the response or haven’t heard back from the dealer within 2 working days? If that happens, take your complaint to the Manager at the Maruti Suzuki Regional Office for further investigation.

Alternative Methods for Lodging a Complaint with Maruti Suzuki:

Book a Car E-Book (Maruti Suzuki)
X @Maruti_Corp
Facebook @MSArenaOfficial
Mobile App Maruti Suzuki
Android | iOS

Area Office, Maruti Suzuki

Contact the Area Office of Maruti Suzuki to raise your concerns in a written complaint letter or resolve them by physical presence and meeting with the Manager of the Area Officer.

Area Office Address and Phone Number
Agra Maruti Suzuki India Limited, Unit No. F-4, Rajendra Centre, Sector-12A, Plot No. CC1, Awas Vikas Sikandra Yojna (Near Padam Plaza), Agra – 282001,
Mobile No.: +917060002790, +917060003790
Jammu Maruti Suzuki India Limited, 3rd Floor, 314, 315, A-2, South Block, Bahu Plaza, Rail Head Complex, Jammu – 180020
Bhopal Maruti Suzuki India Limited, 522, 5th Floor, Corporate Zone, Ashima Mall, Bhopal 452026
Calicut Maruti Suzuki India Limited, 1st, Floor, Central Arcade, Bypass Road, Puthiyara, Calicut – 673004
Coimbatore Maruti Suzuki India Limited, Srivari Gokul Towers, East Wing, 108/3, Race Course, Coimbatore – 641018
Hubli Maruti Suzuki India Limited, Shiva Avenue, 2nd floor, Gokul Road, Hubli – 580030
Ludhiana Maruti Suzuki India Limited, 4th Floor, SCO 16/17, Fortune Chambers, Feroze Gandhi Market, Ludhiana – 141001
Madurai Maruti Suzuki India Limited, 3rd Floor, Pattu Arcade, Dindigul Bypass road, Madurai, Tamil Nadu, 624001
Mangalore Maruti Suzuki India Limited, F-4 F-5 F 6, Classique Gate Way, First Floor, Above Ganesh Medical, Pumpwell Circle, Mangalore – 575002
Nagpur Maruti Suzuki India Limited, Plot No.244, 1st floor, Narayani House, Hill Road, Dharampeth Extension, Nagpur – 440010
Nasik Maruti Suzuki India Limited, 202, Rushiraj Towers, Gangapur Road, Nashik – 422005
Patna Maruti Suzuki India Limited, 307-308, 3rd Floor, Vasundhara Metro Mall, Rajapurpul, East Boring Canal Road, Patna, Bihar – 800001
Raipur Maruti Suzuki India Limited, Office NO. 629-630, 6th floor, Magento Offizo, Magento Mall, Labahandi, Raipur – 492001 (Chattisgarh)
Siliguri Maruti Suzuki India Limited, Unit 401, 4th Floor, Quantum Siliguri building, Parivahan Nagar, Matigara, Siliguri 734010
Surat Maruti Suzuki India Limited, 304, 3rd floor, Above TGB Restaurant, Shivalik Western, Near Green Avenue Circle, PG Savani Road, Adajan, Surat – 395009
Trivandrum Maruti Suzuki India Limited, KEK Towers, 8th Floor, Vazhuthacaud, Opp Police Head Quarters, Trivandrum – 695010
Phone No.: +914712322366
Udaipur Maruti Suzuki India Limited, 302-303, 3rd Floor, Manglam Fun Square, Durga, Nursery Road, Udaipur, 313001
Vijayawada Maruti Suzuki India Limited, 4th floor, Unit No. 2, Vaishanvi Complex, Opp to Executive Club, Vijayawada 520008
Vishakhapatnam Maruti Suzuki India Limited, Door NO. 10-5-58/1, RK Estates, Waltair Main Road, Ram Nagar, Landmark-Top of Zudio Store, Vishakhapatnam 530002

Level 2: Nodal Officer, Regional Office (Maruti Suzuki)

At Level 2, if your complaint is unresolved or dissatisfied with the resolution and you do not get a response within 2 working days from dealer/customer care at Level 1, you can escalate your complaint to the Nodal Officer at the Regional Office of Maruti Suzuki.

During this stage, you have the option to submit a complaint online or by written letter. When using the escalation form, please include the following information:

  • Interaction ID or reference number
  • Reason for escalation: No response/not resolved or dissatisfied
  • Vehicle & Dealer Information
  • Any additional details related to your Maruti Suzuki car concern (if necessary)
  • Attach supporting documents or images (if applicable)

Escalate a Complaint Regional Office:

Designation Manager/Nodal Officer, Regional Office (Maruti Suzuki)
File a complaint Open online web form 
Regional Offices Click Here

Note: Still not resolved to your satisfaction or did not get a response within 2 working? Escalate this grievance to the Head of Customer Service, Head Office of Maruti Suzuki at Level 3.

Regional Office, Maruti Suzuki

Contact details (phone number and address) of Maruti Suzuki regional offices:

Regional Office Phone Number and Address
Ahmedabad Phone: +917940036660, +917940036671
Address: Maruti Suzuki India Limited, 211-213, Iskon Mall, Above Star India Bazar Jodhpur Cross Road, Satellite, Ahmedabad – 380015
Bangalore Phone: +918041120017, +918041120018
Address: Maruti Suzuki India Limited, 204, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore-560001
Bhubaneswar Phone: +916746571581
Address: Maruti Suzuki India Limited, Utkal Signature, Unit 605 & 606 (6th floor), NH-5, Pahal, Cuttack-Bhubaneswar Road, Bhubaneswar -752101 (Odisha)
Chandigarh Phone: +911722780056, +911722781352
Address: Maruti Suzuki India Limited, SCO 39-40, Sector-8C, Madhya Marg, Chandigarh 160009
Chennai Phone: +914428233050, +914428233053
Address: Maruti Suzuki India Limited, 7th Floor, Capital Towers 180, Kodambakkam High Road Nungambakkam, Chennai – 600034
Cochin Phone: +914843018400
Address: Maruti Suzuki India Limited, 2nd Floor, Tutus Tower, NH-47 Bye Pass, Padivattam, Cochin – 682024
Delhi (NCR) Phone: +911146781000
Address: Maruti Suzuki India Limited, 1, Nelson Mandela Road, Vasant Kunj, New Delhi-110070, India
Dehradun Phone: +911352738549
Address: Maruti Suzuki India Limited, 2nd Floor, Divine 157, Rajpur Road, Dehradun 248001
Guwahati Phone: +913612734308, +913612734310
Address: Maruti Suzuki India Limited, 5A, 5th floor, City Mart Shopping Mall, 724, Peace Enclave Ulubari, G S Road, Guwahati-781007
Hyderabad Phone: +914068149600
Address: Maruti Suzuki India Limited, D.No.3-6-363 & 3-6-1, 4th Floor, Mahavir Chambers Liberty Square, Himyatnagar, Hyderabad – 500029
Indore Phone: +917314069382, +917314069481
Address: Maruti Suzuki India Limited, Plot No. 5/RC, Scheme No.134, MR 10, Indore 452010
Jaipur Phone: +911412550888
Address: Maruti Suzuki India Limited, 1st floor, Plot no. J-4, Belt B, VT Road, New Sanganer Road, Mansarovar Scheme, Jaipur – 302020
Kolkata Phone: +913325266032
Address: Maruti Suzuki India Limited, Plot No IID/15, Action Area IID, New Town, Kolkata, West Bengal – 700156
Lucknow Phone: +915222720932, +915222720933
Address: Maruti Suzuki India Limited, 4th Floor, Summit, Plot No. TCG 3/3, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
Mumbai Phone: N/A
Address: Maruti Suzuki India Limited, Plot No- GEN 25 + 25 B/2, TTC Industrial Area, Pawane, Thane Belapur Road, Navi Mumbai – 400709
Panchkula Phone: +911722580056, +911722590056
Address: Maruti Suzuki India Limited, 1st floor, SCO-81, Sector-5, Panchkula (Haryana) 134109
Pune Phone: +912026856037, +912026856038, +912026856039
Address: Maruti Suzuki India Limited, 708-715, 7th floor (North Block), Sacred World, Near Shinde Chhatri, Pune 411040
Ranchi Phone: +916512563931
Address: Maruti Suzuki India Limited, 4th Floor, Rohini, Opp. Hotel Apsara-56, Circular Road, Ranchi, Ranchi 834001

Have your complaints not been resolved to your satisfaction? You may escalate the complaint to the Head of Customer Service or Grievance Officer of Head Office at level 3.


Level 3: Head of Customer Service, Maruti Suzuki (Head Office)

If your complaints or concerns related to Maruti Suzuki vehicles or services are not resolved within the resolution period or you do not get a response within 2 working days from the regional office, escalate the matter to the Head of Customer Service at Maruti Suzuki Head Office in level 3:

You may appeal by writing an application or submitting an online complaint form. Escalate the case to the Customer Support Head by providing the following information:

  • Interaction ID
  • Acknowledgement Receipt (for offline)
  • Reason for escalation
  • Describe the matter
  • Vehicle & dealer information (if applicable)
  • Attach supporting documents & images (if required)

Lodge an online complaint or send a written application to:

Designation Head of Customer Service, Maruti Suzuki (Head Office)
Phone Number +911146781000
File a complaint Open online web form
Email contact@maruti.co.in
Address Customer Support Head, Head Office – Headquarters, Maruti Suzuki India Limited, 1, Nelson Mandela Road, Vasant Kunj, New Delhi – 110070.

NoteStill not resolved or dissatisfied with the final redressal of Maruti Suzuki India Limited? You may lodge a consumer complaint to the National Consumer Helpline to start an arbitration and further to the Consumer Commission.


Appellate Authority: Consumer Commission

If your complaints or unresolved matters with Maruti Suzuki India Limited (MSIL) are not resolved to your satisfaction, you can approach the National Consumer Helpline for arbitration or file a formal complaint to the Consumer Commission (NCDRC).

Lodge a consumer complaint by approaching:

  1. National Consumer Helpline (NACH): You can lodge an informal consumer complaint against Maruti Suzuki by contacting the National Consumer Helpline (NACH), Ministry of Consumer Affairs through their toll-free helpline number or by using their online grievance form. You may also start an arbitration or negotiate by using the NACH as a third-party arbitrator.
  2. Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): You can file a formal complaint online with the National/State/District Consumer Disputes Redressal Commission (NCDRC) or Consumer Court through the online platform known as E-DAAKHIL. This process is particularly useful when dealing with monetary disputes.

Alternatively, you can choose to engage in an internal dispute resolution process with Maruti Suzuki. This involves working directly with the company to reach a resolution.

Please Note: If you are not satisfied with the final resolution from the above steps, you may consider seeking legal advice from a legal expert. They can guide you in taking legal action against Maruti Suzuki through the appropriate statutory body or judicial court.


Types of Complaints

Please provide detailed information related to your concern under the relevant category as mentioned below. This format can help you effectively communicate and address your issues with Maruti Suzuki’s cars, and four-wheelers, including commercial vehicles, finance, and insurance services.

Vehicle Parts:

  • Availability of Vehicle Parts: Description of the issue related to the availability of parts for cars and commercial vehicles.
  • Parts Quality, Warranty, and Pricing: Concerns about the quality of parts, warranty-related, and Pricing disputes related to vehicle parts.
  • Electric Vehicle (EV) Parts: Issues specific to electric cars or commercial vehicle parts.
  • Concerns Regarding Basic Amenities: General concerns related to basic amenities at service centres or dealerships for cars and commercial vehicles.

Sales and Booking:

  • Booking and Delivery: Issues with the booking process for cars & commercial vehicles and delays or problems with vehicle delivery.
  • Cancellation or Refund: Disputes related to cancellation of bookings and refunds for cars and commercial vehicles.
  • Model Availability: Concerns regarding the availability of specific car and commercial vehicle models.
  • Finance: Issues related to financing options for car and commercial vehicle purchases.

Pricing and Documentation:

  • Pricing and Overcharging: Disputes related to car and commercial vehicle pricing and allegations of overcharging.
  • RC/ Documentation: Problems with vehicle registration, RC (Registration Certificate) and related documentation for cars and commercial vehicles.
  • Schemes and Discounts: Issues related to promotional schemes and discounts for cars and commercial vehicles.
  • Staff Behavior: Feedback or complaints regarding the behaviour of staff at Maruti Suzuki dealerships or offices, including those related to cars and commercial vehicles.

Service and Maintenance:

  • Service Cost Estimates: Concerns about the estimated cost of vehicle service and maintenance for cars and commercial vehicles.
  • Product Issues: Specific issues related to car and commercial vehicle components such as electrical, engine, frame, and mileage.
  • Insurance Claims: Problems with insurance claims for car and commercial vehicle-related incidents.
  • Service Quality Concerns: Complaints or feedback regarding the quality of vehicle service, including warranty-related matters for cars and commercial vehicles.

FAQs

Q. What is the toll-free Customer Care number for Maruti Suzuki?
A. Dial the toll-free Maruti Suzuki Customer Care number 18001021800 or WhatsApp +919289311487 to register a complaint or seek assistance regarding your Maruti Suzuki vehicle. Additionally, you may email us at contact@maruti.co.in to raise your concerns.

Q. If my complaint submitted to Maruti Suzuki Customer Care remains unresolved, where can I escalate it?
A. In such a situation, you should first escalate your submitted complaint to the Manager of the concerned Regional Office at Maruti Suzuki India Limited. Additionally, you have the option to further escalate the unresolved issue to the Head of Customer Service at the Head Office, Maruti Suzuki.

Q. What steps can I take if my grievance with Maruti Suzuki is not resolved to my satisfaction?
A. Initially, you can submit an informal consumer complaint with the National Consumer Helpline (NACH), under the Ministry of Consumer Affairs. Alternatively, if you find that your grievance remains unaddressed to your satisfaction, file a formal consumer complaint against Maruti Suzuki by representing the case before the NCDRC or Consumer Disputes Redressal Commission (Consumer Court) using the E-DAAKHIL platform.


Reference

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