Toyota – Register a Car or SUVs Complaint to Toyota Kirloskar Motor

Toyota Kirloskar Motor Private Limited (TKMPL) is an automobile manufacturing company in India, a joint venture between Toyota Motor Corporation and Kirloskar Group. The company was established in 1997 and is headquartered in Bidadi, Ramanagara in Karnataka.

Subsidiary services of Toyota Kirloskar Motor:

• Toyota Genuine Parts Connect
• Toyota Finance Services
• Exchange (Car) – Online Shop
• Mobility Solutions: Subscription, Lease, or Rent.

Products of Toyota include cars and vehicles across various segments, including hatchbacks, sedans, SUVs, MPVs, and luxury cars. Other services are routine maintenance, repair, accident damage, and warranty services including spare parts, finance, and insurance.

Models of Toyota:

• Cars: Glanza and Camry
• MPV: Rumion, Innova Crysta, Innova Hycross, and Vellfire
• SUV: Urban Cruiser Hyryder, Hilux, Fortuner, and Legender

Have complaints about the car products and services of Toyota? Lodge your complaints regarding Toyota’s car products and services, including passenger cars, MPVs, SUVs, Toyota insurance claims, finance, or subscription packages. Reach out to Toyota customer support via the toll-free customer care number, email, or the mobile app. Alternatively, you can file a complaint online or contact your local Toyota dealer agency.

Not resolved? You can escalate the matter to the Head of Customer Service at the Head Office of Toyota or the Nodal Officer (for Toyota Finance). Further, you have the option to approach the relevant regulatory authority of the government, if necessary.

How to File a Complaint to Toyota?

As per Toyota’s customer service policy, the complaint resolution process is divided into three tiers. In the case of Toyota Finance, the grievance redressal mechanism is divided into 4 levels. Begin by expressing your concerns to Toyota’s customer care or the regional offices. If the issue remains unresolved, escalate the matter to authorized officials.

Complaint Registration Fee & Redressal Time Limit:

Levels of lodging complaints:

• Level 1: Customer Care, Toyota
  • Toll-free helpline number
  • Email
  • Online complaint webform
  • Contact dealer/regional office
  • Toyota App
• Level 2: Nodal Officer, Regional Office of Toyota Kirloskar Motor
• Level 3: Head Office, Toyota Kirloskar Motor Private Limited

Not resolved to your satisfaction? If your concerns are not satisfactorily resolved despite following the prescribed complaint resolution process with Toyota, you can take further action. Approach the relevant regulatory authorities, especially in cases of consumer rights violations. File a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State or District Consumer Commission based on the compensation involved.

Level 1: Customer Care, Toyota

Toyota’s customer care service is categorized into two main segments: Concerns related to passenger vehicles, such as warranty or service (AMC), and related to institutional, government, or corporate deals, dealerships, or PBV (Police Vehicles).

Initiate contact with your dealer or file an online complaint with Toyota Motor. When registering the complaint, please provide the following details:

• Model of the vehicle
• Complainant’s name
• Vehicle details, including Vehicle Identification Number or Registration Number
• Nature of the complaint
• Detailed description of the issue with relevant facts
• Any supporting documents

Request a ticket or reference number for tracking the status of your lodged complaint.

For concerns regarding vehicle insurance, loans (finance), and claim settlements, it is advisable to contact the respective insurance company or Toyota Finance (for specific packages/subscriptions).

Toyota Customer Care Number

Toll-Free customer helpline number for complaints related to Cars, MPVs, SUVs, and Electric Vehicles of Toyota:

24×7 On-Road Assistance: In the case of a mechanical/electrical breakdown or a traffic accident with the Toyota car (if have a warranty or plan), dial the helpline number 18001025001 or +911242355001 to reach out to Toyota Motor.

File a Complaint Online

Resolve concerns on warranty, service, and parts of Toyota by filing a complaint online. Also, redress the disputes related to AMC, EVs, and other subscription plans.

Register a complaint online to Toyota:

Toyota Wheel on Web Customer Care Number

Toyota Online Vehicle Store Helpline:

Toyota Finance Support

Register a complaint about Toyota Finance services such as loans, insurance, etc.:

If the complaint is not resolved within 2 working days, escalate the case to the next level.

Level 2: Nodal Officer, Regional Office of Toyota Kirloskar Motor

For unresolved or unsatisfactory concerns or complaints about Toyota cars or spare parts, a Nodal Officer is designated at Level 2. If complaints related to cars, service packages, and passenger vehicles are not resolved to your satisfaction, escalate the matter to the Regional Manager, providing the ticket number of the previous complaint.

Regional Offices of Toyota are available in Bangalore, Mumbai, Gurugram, and Kolkata.

Contact details of Nodal Officer:

Note: If not satisfied, further escalate the case to the Head Office of Toyota India at Level 3.

Nodal Officer, Toyota Finance

If your previously lodged complaints about financial services of Toyota Finance such as loans, credit, or insurance, are not resolved to your satisfaction, then escalate the grievance to the appointed Nodal Officer of Toyota Financial Services India.

Must provide:

• Full name
• LAN details (if you are a TFSIN customer)
• Contact Information and Email
• Copies of any relevant documents
• Description of the matter and expectations from the company

Note: Must include the ticket/reference number of the previously submitted complaint at level 1.

Contact Details:

If not resolved within 2 working days, escalate to the Grievance Officer at the next level.

Level 3: Head Office, Toyota Kirloskar Motor Pvt Ltd

If you have concerns regarding the warranty, services, and quality of cars or other vehicles sold by the subsidiary wings of Toyota Motor, and your complaints remain unresolved at level 1 or 2, escalate the case to the Head Office of Toyota Kirloskar Motor Pvt Limited.

Ensure to provide the following details:

1. Reference/ticket number of the unresolved complaint (if any)
2. Category (Warranty, AMC, Sales, etc.)
3. Nature of the complaint
4. Expected relief from Toyota
5. Description of the matter with supporting documents or facts

Contact or escalate your concerns to the Customer Service Head/Nodal Officer or the respective department for further assistance.

Head/Corporate Office, Toyota:

Grievance Officer, Toyota Financial Services

If your previous complaint at level 2 is not resolved to your expectation by Nodal Officer then escalate the grievance to the appointed Grievance Officer at Toyota Financial Services. Along with the required information, must include the reference/ticket ID of the previous complaint.

1. Grievance Officer, Toyota Finance:

2. Vice President, Toyota Financial Services India Ltd:

If your complaint is still not resolved at Level 3 by the grievance officer then escalate the matter with reference ID to the Vice President, Credit and Operations Department of Toyota Financial Services Ltd. at Level 4.

Contact details:

• Call at the phone number – +918067361943
• Email: grievanceredressalofficer@tfsin.co.in
• You may also write the grievance letter at the address provided in the Nodal Officer section.

If not resolved within 30 days, you may complain to the Banking Ombudsman of the Reserve Bank of India.

Note: If the final resolution provided by Toyota does not meet your satisfaction, you may approach the respective regulatory authority or consumer court, particularly in cases of consumer rights violations. For additional details, please read below.

Regulatory Authority

If dissatisfied with the resolution from the Head Office of Toyota Kirloskar Motor, you can approach government regulatory authorities for dispute resolution:

• Insurance Disputes: File a complaint with the Insurance Ombudsman, IRDAI.
• Finance, EMI, and Loan Concerns: Lodge a financial complaint to the Banking Ombudsman, RBI.
• Consumer Disputes: Lodge complaints with the National Consumer Helpline (NACH), Department of Consumer Affairs, or approach the Consumer Commission.

Consumer Commission

If you believe Toyota violated your consumer rights, seek compensation by filing a consumer complaint through E-DAAKHIL. Depending on the amount, escalate the case to NCDRC or State/District Consumer Commission. To file an online appeal, click the link below:

Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

This can be for disputes related to warranty, service/product quality, or concerns with Toyota Kirloskar Motor Pvt Ltd.’s cars, spare parts, or other vehicles.

Take Legal Action

If you’re not happy with the final decisions and orders of Toyota or the regulatory bodies, you may take legal action. Click the link below to file a case online.

Click: File a case online by e-filing to District/High Courts.

Important Note: Remember, it’s important to get advice from professionals before taking legal action. They can help you understand the laws, and your rights, and guide you through the process.

Frequently Asked Questions

Q1. How can I contact Toyota’s customer care for complaints related to Cars, MPVs, SUVs, and Electric Vehicles?

A1. To register complaints about Toyota vehicles, including Cars, MPVs, SUVs, and Electric Vehicles, you can reach out to Toyota’s customer care through various channels:

• Toll-free Customer Care Number: Dial 18003090001 or +918045059000.
• WhatsApp: Message your concerns to +914071781588.
• Email: Send detailed complaints to voc@toyota-kirloskar.co.in.

Q2. What is the helpline number for the Toyota Online Vehicle Store?

A2. For inquiries related to the Toyota Online Vehicle Store, you can call the helpline number at 18008898182. This number is dedicated to addressing queries and concerns related to the online vehicle purchasing process.

Q3. How can I register a complaint about Toyota Financial Services like loans and insurance?

A3. To register complaints regarding Toyota Finance services, including loans and insurance, follow these steps:

• Dial Toyota Finance Customer Care Number: 180030997782.
• Email your concerns to customerfirst@tfsin.co.in. Include all relevant details such as your name, contact information, and a clear description of the issue.

Q4. What should I do if my complaint related to cars or spare parts is not resolved at level 1 or 2?

A4. If your complaint remains unresolved at level 1 or 2, escalate the matter to the Head Office of Toyota Kirloskar Motor Pvt Limited.

Q5. How do I escalate a complaint with Toyota Finance Services if not satisfied at Level 2?

A5. If you are not satisfied with the resolution at Level 2, escalate your complaint to the appointed Grievance Officer at Toyota Financial Services, including the reference/ticket ID of the previous complaint.

Q6. What steps can I take if my concerns are not resolved to my satisfaction by Toyota?

A6. If your concerns are not satisfactorily resolved despite following the prescribed complaint resolution process with Toyota, you can take further action. Approach relevant regulatory authorities, especially for consumer rights violations. File a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the State/District Consumer Commission.

Reference

• Toyota India (toyotabharat.com)
• Toyota Genuine Parts Connect (toyotapartsconnect.in)
• Toyota Financial Services, India (toyotafinance.co.in)