LG Electronics India Private Limited is a wholly-owned subsidiary of LG Corporation. It is one of the leading companies in consumer electronics, home appliances, and mobile communications. LG India has made a significant mark on the Indian market with its commitment to providing high-quality products and innovative technologies.
Products:
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- TV & Soundbars
- Television Accessories
- Lifestyle Screens
- Wireless Earbuds
- Audio Devices
- Projectors
- Refrigerators
- Laundry
- Washing Machines
- Dishwashers
- Vacuum Cleaners
- Microwave Ovens
- Commercial Washing Machine
- Home Appliances Accessories
- Water Purifiers
- Air Conditioners (AC)
- Air Care
- Monitor
- Laptops
- Computer Accessories
However, customers have also reported several issues related to LG services and products, which include:
- Product Malfunctions, Installation Problems, or Substandard Service
- Product Warranty or Service/Order Delays
- Payments, cancellations, and refunds issues
- Customer Service, repair requests, and service center disputes
To redress these concerns, LG has a structured complaint registration and escalation process where customers can complain for a satisfactory resolution.
Level 1: File a Complaint to Customer Care, LG
As per the customer service and warranty policy of LG, you can register a complaint to LG customer support through the available toll-free helpline number, WhatsApp, email, and online grievance form. Additionally, you can also use social media channels and other communication methods to raise your voice.
These are available communication methods for lodging your complaints related to the electronic products or services of the company:
- LG Complaint Number: Call the toll-free helpline number +918069379999.
- WhatsApp: Message on +919711709999
- Email: Click to email
- Complain online to LG: File a complaint
- Repair Service Request: Book an appointment for onsite technical support or a service center.
For business support, call the customer service number 18001809898 or email to b2bsupport.india@lgepartner.com. For SAC call at 18001803575 or email to cac.service@lgepartner.com. For global support, contact the Global Service Network of LG.
Required details to file a complaint with LG:
- Order ID (for online orders from LG)
- Warranty Card/Invoice
- Proof of purchase
- Nature of complaint
- Description of the issue by referring to the supporting documents or proof
Level 2: Service Head (MD), LG Electronics India
If the issue is not resolved satisfactorily at Level 1, you can escalate the complaint to the appointed Service Head or the Managing Director (MD) Office of LG Electronics, Inc. You can do this by sending an email or a written complaint letter to the Head Office.
In your complaint, must include the reference/ticket ID of the previously submitted complaint with details of the warranty card, invoice, reason for dissatisfaction, and supporting documents.
For any privacy concerns related to video calls on LG devices, email serviceindia@lge.com with a disputed matter.
For any dispute regarding technical support or repair, visit the nearest LG Service Center or book an appointment online for onsite/home service. You can track the status from the LG repair center page of the LG App or its portal.
Level 3: Consumer Protection Authority
If you find the resolution provided by LG Electronics India unsatisfactory at any stage of escalation, you can appeal against LG to the higher regulatory or appellate authorities in India. Begin by filing a formal complaint online through the E-DAAKHIL platform to the Consumer Disputes Redressal Commission (CDRC) at the district/state/national consumer court.
Before this, lodge an informal consumer to the National Consumer Helpline (NCH) under the Department of Consumer Affairs.
File a complaint:
Additionally, consider these regulatory authorities for relevant disputes:
- Competition Commission of India (CCI): Address issues related to non-compliance with competition laws, business disputes, or similar matters involving LG Electronics India.
- Bureau of Indian Standards (BIS): Lodge concerns regarding product quality standards and certifications to ensure adherence by LG Electronics India.
For matters concerning compliance with regulations concerning electronic devices and related products, including safety, electromagnetic interference, and technical standards, file a complaint with the Telecom Regulatory Authority of India (TRAI) or the Ministry of Electronics and Information Technology (MeitY) through CPGRAMS PG Portal.
If you are still dissatisfied, you may seek legal advice or assistance from a lawyer or consumer rights organization for further legal action. However, it’s advisable to exhaust all internal channels of complaint registration and escalation provided by LG Electronics Inc. before seeking external intervention.
Suggestion
When issues arise, don’t hesitate to raise the concerns to LG or to escalate the unresolved matter to higher authorities. By following the procedure and keeping a little patience, you can ensure that your grievances are heard and addressed as per the expectation.
For an integrated experience, you can also use the Complaint Hub App to file a complaint to LG and escalate the matter to higher authorities. You can use DooAI Assistant to draft your complaints, write notices, and assign many tasks that will help resolve your complaints with LG Electronics as per the laws and rules defined for consumers in India.
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