The Maharashtra Police, an integral part of the Department of Home Affairs, Government of Maharashtra, is responsible for maintaining law and order in the state. Headed by the Director General of Police and headquartered in Mumbai, it’s one of India’s largest police forces, having about 36 district police units in Maharashtra.
Maharashtra Police has several units and departments that perform various functions and duties. Some of the major units and departments of Maharashtra Police are:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Criminal Investigation Department (CID)
- State Intelligence Department:
- Anti-Terrorism Squad (ATS):
- Maharashtra Highway Police:
- State Reserve Police Force (SRPF):
- Training and Special Units:
Some of the other police units are Police Wireless, Dog Squad, Bomb Detection and Disposal Squad, etc. Citizens may contact the respective department based on the incidents or offences.
Need help from the Maharashtra Police or want to report an incident or offence? Be ready! You can get in touch with the Maharashtra Police through: the toll-free helpline number, contact your local police station, or submit an online complaint or e-FIR, by providing all relevant information regarding the incident.
Citizen Services of Maharashtra Police Include:
- Online Complaint/e-FIR
- Report Cybercrime
- Incident Reporting (Citizen’s Tip)
- Interactive Channels (Citizen’s Feedback)
- Citizen’s Information (Missing persons, Wanted criminals, Unidentified dead bodies)
- Tenant Verification
- Event/Performance Requests
- Report Lost Property or Mobile Phones
- Arms License Forms
- NOC or License and Character Certificates
Residents of Maharashtra can access these all services. Have any emergency? You can dial the toll-free national helpline number 112 MERS (Maharashtra Emergency Response System) or contact your local police station to report the incident.
Please Note: If you want to file a formal FIR/NCR (crime or incident), please go to your nearest police station. Share all relevant details and any evidence you have regarding the situation or offence. If your complaints are not addressed at first, appeal to higher-ranking police authorities/appellate officers for further investigation. Need more information? Follow the instructions provided below.
How to File an e-FIR or Complaint to Maharashtra Police?
In Maharashtra, like in Delhi and Uttar Pradesh, you can use the Crime and Criminal Tracking Network & Systems (CCTNS) to report incidents and seek help. You can file complaints or e-FIRs for both cognizable and non-cognizable offences to Maharashtra Police.
Please note that the e-FIR option is only for non-Special Report (Non-SR) cases including thefts. Before lodging a complaint or e-FIR, understand the difference between complaints and FIRs.
- Police Complaint: A complaint is when you tell the police about an alleged offence, either verbally or in writing. It can be for both serious and less serious crimes, and there’s no specific format for it. The magistrate may investigate, but the police won’t conduct an immediate inquiry.
- FIR (First Information Report): An FIR is the first official report, given verbally or in writing, about serious offences. It must be filed in a specific format and can be done by anyone. FIRs are recorded by the Officer-In-Charge for serious crimes. The police investigate, and the magistrate can take action based on their findings, but only after the police officially register the FIR.
After this, when you make a complaint in Maharashtra, it can be for both serious and less serious cases, the police will decide what steps to take, such as registering an FIR, creating a non-serious report called NCR, or closing the case if it’s resolved.
Always keep in mind, as per the citizen charter of Maharashtra Police, it’s important to know your rights as a citizen and take measures to protect yourself in unusual situations or if you encounter any misconduct by the police.
Grievance Redressal
Maharashtra Police has a Three-Tier Grievance Redressal Mechanism to ensure citizens’ concerns are addressed effectively. Depending on the nature of the case, the resolution process begins with engagement at the local police station and can escalate to the District Superintendent of Police (SP).
For complex issues, it goes up to the Inspector General of Police (IG) of the Range, and ultimately to the Director General of Police (DGP) for resolution. You can also file complaints online using the CCTNS – Maharashtra Police platform.
Complaint filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Maharashtra Police, read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Methods for filing a complaint/FIR:
- Online (CCTNS – Maharashtra Police):
- Use CCTNS for complaints and e-FIR (for theft)
- Report cybercrimes or crimes against women
- Mobile apps like MERS 112 Citizen App,
- Offline:
- Visit your local police station
- Call the regional/range police office.
- Submit a written complaint or FIR based on the incident or offence.
- In emergencies, dial 112 MERS for immediate assistance.
Instruction: Always save the acknowledgement/reference receipt for your online complaint and get a copy of the FIR filed at the police station for your records.
3 Levels of Escalation:
If your case isn’t addressed within the specified time frame, escalate it to the following levels:
- Superintendent of Police (SP) at District
- Inspector General of Police (IG) at Range
- Director General of Police (DGP), HQ
So, feel free to contact the concerned Police Officer in the respective department to escalate your pending complaints or cases.
Level 1: File an FIR/Complaint
To start an investigation, report an incident by filing an FIR or a complaint at your local police station through offline or online means to Maharashtra Police.
1. MERS 112 (For Emergency)
In case of an emergency, whether you’re in Maharashtra or elsewhere but need assistance within the state, you can call the 112 Maharashtra Emergency Response System (MERS) or dedicated helplines for specific needs like women’s safety, cybercrime, traffic, etc.
MERS operates 24×7 and serves to report emergencies related to Police, Fire, Medical, or other essential services. After dialling the number, provide the following details to the call taker:
- Location of incident
- Description of incident
- Time of event (including current situation)
112 MERS Emergency & Helpline Numbers of Maharashtra Police:
| MERS (for Emergency) | Helpline Numbers |
|---|---|
| MERS Dial 112 | 112 |
| Women Helpline | 1091, 103 (Mumbai, Thane and Navi Mumbai) |
| Passport Enquiry | 18002501800 |
| Anti-Corruption Bureau | 1064, +919930997700 |
| Lodge a 112 Complaint Online | File a complaint |
| X (Twitter) | @112Maharashtra |
| @MHDial112 | |
| Mobile App | MERS 112 Citizen App Android | iOS |
2. Lodge a Police Complaint
To report general cases (non-criminal or civil) or incidents, file an e-complaint online through CCTNS – Maharashtra Police or at your local police station. You can also access online citizen services for applications, certifications, requests, and verifications.
When filing a police complaint, provide:
- Personal details: Name, address, and ID (if required)
- Accused details (if known): Name, address, and contact
- Incident details: Location, type, time, and any documents (like images or videos)
- Your police station
- Description of the complaint with facts and supporting documents
You can submit this complaint form online or in person at the nearest police station. After this, make sure to keep a record of the reference/acknowledgement number to track or escalate the case.
1. Lodge a Police Complaint Online:
| Register online complaint to Maha. Police | File a complaint |
| Maharashtra Police Control Room | +912222822631 |
| WhatsApp Number (Police HQ) | +917506777100 |
| Email (Anti-Corruption) | acbwebmail@mahapolice.gov.in |
| Email (HQ) | dgpms.mumbai@mahapolice.gov.in |
| @DGPMaharashtra |
2. Report an Incident:
| Report Lost mobile online | Report now |
| Report corruption online to ACB | Anti-Corruption Bureau |
| Economic Offence Wing (EOW) | adg.eowms@mahapolice.gov.in |
| Find a missing person | Search by CCTNS |
| Provide a tip to the Police | Click Here |
Note: If your complaint is not addressed within 7 days, escalate it to the District Superintendent of Police (SP), Maharashtra Police.
3. File an FIR
Citizens can file an FIR (First Information Report) by visiting their local Police Station to report the incident in writing (civil and criminal). Additionally, File an e-FIR online (for non-SR & theft cases) with Maharashtra Police through CCTNS – Maharashtra.
Required information to submit an FIR:
- Applicant details: Name, current/permanent address
- Incident: Date, location, and incident details
- Description: Explain the incident
- Victim: name, address, and statement
- Stolen Property: Type (jewellery, electronics, etc.), if applicable
- Motor Vehicle Details (if applicable): Vehicle No., Model, or Registration No.
- Supporting documents, images, or videos (if available)
CCTNS – Maharashtra Police:
| Theft e-FIR to Maharashtra Police | File an FIR |
| View published FIR online | Search/track (CCTNS) |
| Contact your police station | Click Here |
After submitting the FIR form online via CCTNS Maharashtra Police, keep a record of the FIR number for tracking and download a copy of the e-FIR for future reference.
- Address: Maharashtra Police HQ,
Maharashtra Police DGP Headquarters,
Shahid Bhagat Singh Marg, Colaba, Mumbai, Maharashtra, India – 400001 - Phone: +912222026636, +917506888100 (WhatsApp)
Tip: If you’ve filed an FIR at your local police station, take a copy of the FIR free of cost and an acknowledgement receipt (if required).
Note: If you don’t receive a response after filing an FIR with Maharashtra Police, contact the District Superintendent of Police (SP). After this, escalate the case to the Inspector General of Police (IG) of the Range.
For further concerns, reach out to the Director General of Police (DGP) or Headquarters.
4. E-Services
Citizens can access online citizen services of Maharashtra Police including Character/Police verification, Arms license, NOCs, RTI (Right to Information) requests, Arrest information, event permissions, and other e-services.
Access e-Services & Forms:
Need more information from any department of Maharashtra Police? You may file an RTI online under the Right to Information Act, 2005. Also, if the service is not delivered in the given time frame, then you can appeal to the First and Second Appellate Officer appointed by the Maharashtra Police under the Maharashtra Right to Public Services Act, 2015.
5. Police Commissionerates, Maharashtra Police
If you have a complaint about the case that is not yet addressed or want to report an incident to higher police authorities or the Police Commissioner of your city, then contact the Police control room, email, or WhatsApp respective Police Commissionerates of Maharashtra Police.
Contact details of concerned Police Commissionerates:
District Superintendent of Police (SP)
If a concern or complaint is not resolved to your satisfaction at the local police station or involves complex or serious criminal or civil matters including corruption charges, you can escalate your case to the Superintendent of Police (SP), Maharashtra Police in your respective district.
Note: If your lodged complaints are not addressed or services are not delivered within the timeframe under the Right Service Act, 2015 by Maharashtra Police then file a complaint online to the Appellate Officer through Aaple Sarkar (IGRS – Integrated Grievance Redressal System) with reference.
Contact details of District SP:
1. Amravati Range:
| District SP | Contact Information |
|---|---|
| Amravati | Phone: +917212663256 WhatsApp: +917719985000, +917719986000 |
| Amravati Rural | Phone: +917212665041 WhatsApp: +917038656541, +917038622651 Email: sp.amravati.r@mahapolice.gov.in |
| Akola | Phone: +917242445333, +9172424355000 WhatsApp: +918805451100, +918805461100 Email: sp.akola@mahapolice.gov.in |
| Buldhana | Phone: +91726242400, +91726242243 WhatsApp: +919422880113, +919422880213 Email: sp.buldhana@mahapolice.gov.in |
| Washim | Phone: +91725234834, +91725233191 WhatsApp: +918605878254, +918605126857 Email: sp.washim@mahapolice.gov.in |
| Yavatmal | Phone: +91723256700, +91723256710 WhatsApp: +917264897772, +919011899888 Email: sp.yavatmal@mahapolice.gov.in |
2. Aurangabad Range:
| District SP | Contact Details |
|---|---|
| Aurangabad | Phone: +912402334324, +912352358733 WhatsApp: +919527482222, +919527472222 |
| Aurangabad Rural | Phone: +912402381633, +912402392151 WhatsApp: +919881932222, +917768932222 Email: sp.aurangabad.r@mahapolice.gov.in |
| Osmanabad | Phone: +91247222700, +91247222900 WhatsApp: +917588527620, +917218804000 Email: sp.osmanabad@mahapolice.gov.in |
| Beed | Phone: +91244222333, +91244223414 WhatsApp: +917749089102 Email: sp.beed@mahapolice.gov.in |
| Jalna | Phone: +91248224833, +91248225100 WhatsApp: +919604121100, +919604161100 Email: sp.jalna@mahapolice.gov.in |
3. Gadchiroli Range:
| District SP | Contact details |
|---|---|
| Gadchiroli | Phone: +917132222422 WhatsApp: N/A |
| Gadchiroli | Phone: +91713223142, +91713223149 WhatsApp: +919421842302, +919422150089 Email: sp.gadchiroli@mahapolice.gov.in |
| Gondiya | Phone: +91718236100 WhatsApp: +919405831100, +919405841100 Email: sp.gondia@mahapolice.gov.in |
4. Kolhapur Range:
| District SP | Contact Information |
|---|---|
| Kolhapur | Phone: +912312667533 WhatsApp: +919552328383, +917218038585 |
| Kolhapur Rural | Phone: +912312662333, +912312653131 WhatsApp: +919552328383, +917218038585 Email: sp.kolhapur@mahapolice.gov.in |
| Sangali | Phone: +912332672100, +912332671055 WhatsApp: +919730928958, +917875714883 Email: sp.sangli@mahapolice.gov.in |
| Satara | Phone: +91216233833, +91216231181 WhatsApp: +919011181888 Email: sp.satara@mahapolice.gov.in |
| Pune Rural | Phone: +912025657171, +912025671962 WhatsApp: +919923463100, +919422405421 Email: sp.pune.r@mahapolice.gov.in |
| Solapur Rural | Phone: +912172732000, +912172732009 WhatsApp: +917264885901, +917264885902 Email: sp.solapur.r@mahapolice.gov.in |
5. Nagpur Range:
| District SP | Contact Information |
|---|---|
| Nagpur | Phone: +917122561620 WhatsApp: N/A |
| Nagpur Rural | Phone: +917122560200, +917122566650 WhatsApp: +917758903079, +917758903075 Email: sp.nagpur.r@mahapolice.gov.in |
| Wardha | Phone: +917152232500, +917152232520 WhatsApp: +918888667812, +918888338354 Email: sp.wardha@mahapolice.gov.in |
| Bhandara | Phone: +917184252400, +917184254287 WhatsApp: +919405831100 Email: sp.bhandara@mahapolice.gov.in |
| Chandrapur | Phone: +917172251200, +917172273258 WhatsApp: +919404872100 Email: sp.chandrapur@mahapolice.gov.in |
6. Nanded Range:
| District SP | Contact details |
|---|---|
| Nanded | Phone: +912462251253 WhatsApp: +918308911222, +917798744044 |
| Nanded | Phone: +912462234720, +91246232806 WhatsApp: +918888889255 Email: sp.nanded@mahapolice.gov.in |
| Parbhani | Phone: +912452220100, +91245226244 WhatsApp: +917745852222 Email: sp.parbhani@mahapolice.gov.in |
| Latur | Phone: +912382242296 WhatsApp: +919227649100 Email: sp.latur@mahapolice.gov.in |
| Hingoli | Phone: +912456220232, +912456223233 WhatsApp: +919158042489 Email: sp.hingoli@mahapolice.gov.in |
7. Nashik Range:
| District SP | Contact Information |
|---|---|
| Nashik | Phone: +912532598011 WhatsApp: +918390824837, +918390829937 |
| Nashik Rural | Phone: +912532309715, +912532309717 WhatsApp: +918390822352 Email: sp.nashik.r@mahapolice.gov.in |
| Jalgaon | Phone: +912572223333, +912572235232 WhatsApp: +919422210701, +919422210702 Email: sp.jalgaon@mahapolice.gov.in |
| Dhule | Phone: +912562288211, +912562288212 WhatsApp: +919404153520, +919404253519 Email: sp.dhule@mahapolice.gov.in |
| Ahmednagar | Phone: +912412416100, +912412416132 WhatsApp: +919156438088 Email: sp.ahmednagar@mahapolice.gov.in |
| Nandurbar | Phone: +912564210100, +912564210110 WhatsApp: +919405628371, +919405626315 Email: sp.nandurbar@mahapolice.gov.in |
8. Thane Range:
| District SP | Contact Information |
|---|---|
| Thane | Phone: +912227571503 WhatsApp: +919987178383 |
| Thane Rural | Phone: +912225342784, +912225304883 WhatsApp: +917045100111, +917045100222 Email: sp.thane.r@mahapolice.gov.in |
| Palghar | Phone: +912525297004, +918669604100 WhatsApp: +919730711119 Email: sp.palghar@mahapolice.gov.in |
| Raigad | Phone: +912141222100, +912141222028 WhatsApp: +917057672227, +917057362226 Email: sp.raigad@mahapolice.gov.in |
| Ratnagiri | Phone: +912352222222, +912352223533 WhatsApp: +918888905022 Email: sp.ratnagiri@mahapolice.gov.in |
| Sindhudurg | Phone: +912362228200, 1093 WhatsApp: +918275776213, +918275776216 Email: sp.sindhudurg@mahapolice.gov.in |
9. Railway Range:
| Railway SP | Contact Details |
|---|---|
| Pune Railway | Phone: +912025541631, +912025541656 WhatsApp: +919422327130, +919422327131 Email: sp.railways.nagpur@mahapolice.gov.in |
| Nagpur Railway | Phone: +917122743984 WhatsApp: +917798888813 Email: sp.railways.pune@mahapolice.gov.in |
| Aurangabad Railway | Phone: +912402390100 WhatsApp: +917499938585 Email: sp.railway-abad@mahapolice.gov.in |
Need more information? Please read the Maharashtra Police Control Room & WhatsApp Number notification and contact details.
Level 2: Range Inspector General of Police (IG), Maharashtra Police
At level 2, the Maharashtra Police has assigned an Inspector General of Police (IG) for each Range in Maharashtra to coordinate and supervise law enforcement activities within districts of the respective Range. If your case is not addressed by the District Superintendent of Police (SP), you can escalate it to the Range Inspector General at this level.
Contact Range Inspector General of Police (IG):
| IG Range | Contact Information |
|---|---|
| IG, Amravati | Phone: +9172192663256 WhatsApp: +917719985000 Email: ig.amravatirange@mahapolice.gov.in |
| IG, Aurangabad | Phone: +912402334324 WhatsApp: +919527482222 Email: ig.aurangabadrange@mahapolice.gov.in |
| IG, Kolhapur | Phone: +912312667533 WhatsApp: +919552328383 Email: ig.kolhapurrange@mahapolice.gov.in |
| IG, Konkan | Phone: +912227571503 WhatsApp: +919987178383 Email: ig.konkanrange@mahapolice.gov.in |
| IG, Nagpur Range | Phone: +917122561620 WhatsApp: N/A Email: ig.nagpurrange@mahapolice.gov.in |
| IG, Nanded | Phone: +912462251253 WhatsApp: +917798744044 Email: ig.nandedrange@mahapolice.gov.in |
| IG, Nashik | Phone: +912532598011 WhatsApp: +918390824837 Email: ig.nashikrange@mahapolice.gov.in |
| DIG, Gadchiroli | Phone: +917132222422, +91713223012 WhatsApp: N/A Email: dig.gadchiroli@mahapolice.gov.in |
Level 3: Director General of Police (DGP), Maharashtra Police
The Director General of Police (DGP) of Maharashtra Police oversees critical cases including the issues related to police administration, particularly those that are not resolved at the Range Inspector General of Police (IG) level. For unresolved or severe cases, escalate them to the respective department of DGP Headquarters, Mumbai.
If your submitted complaints or issues are not addressed at level and level 2 then escalate the matter to DGP.
1. State Police Control Room, Maharashtra Police (DGP HQ):
| Designation | DGP, Maharashtra Police (State Police HQ) |
| Phone Number | +912222026680, +912222026636 |
| +917506777100, +917506888100 | |
| dgpms.mumbai@mahapolice.gov.in |
2. Contact Director General of Police (DGP):
| Designation, Mumbai (HQ) | |
|---|---|
| Director General of Police (DGP), Maharashtra | dgpms.mumbai@mahapolice.gov.in |
| ADG (Law & Order) | adg.lo@mahapolice.gov.in |
| ADG (Estt.) | adg.establishment@mahapolice.gov.in |
| ADG ( Admin) | adg.admn@mahapolice.gov.in |
| ADG SPL Operations | adg.sops.mahpol@nic.in |
| ADG (PCR) | adg.pcr.mumbai@mahapolice.gov.in |
| ADG (EOW) | adg.eowms@mahapolice.gov.in |
| SP, DG Control Room | sp.dgcontrolroom@mahapolice.gov.in |
| DY. AIG. Crime | srdyaigest1.dgoffice@mahapolice.gov.in |
Special Units of Maharashtra Police
Email the respective department to raise your concerns or contact Special Police Units:
| Designation, Units | |
|---|---|
| Director General, Anti-Corruption Bureau (ACB) | acbwebmail@mahapolice.gov.in |
| Commissioner, SID (Mumbai) | commr.sid@mahapolice.gov.in |
| ADGP, CID – Crime (Pune) | adg.cidcrime.pune@mahapolice.gov.in |
| Director, Police Wireless (Pune) | dir.polwireless.pune@mahapolice.gov.in |
| ADG, Railways (Mumbai) | adg.railways@mahapolice.gov.in |
| ADG, SRPF (Mumbai) | adg.srpf.mumbai@mahapolice.gov.in |
| ADG, Traffic/HSP (Mumbai) | adg.traffic.hsp@mahapolice.gov.in |
| IG, (Cyber Security) (Maharashtra) | ig.cbr-mah@gov.in |
| DTS, Nashik | dts.nashik@mahapolice.gov.in |
Need more help from a specific department? Please, read the guidelines of Maharashtra Police and contact the control room of the Director General of Police. Also, visit the nearest police station or contact a legal expert (for example lawyer).
Reference:
