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Maharashtra State Police Helpline: File a Complaint/e-FIR to Maharashtra Police


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Maharashtra Police Logo (Emblem)
Maharashtra State Police (source –

The Maharashtra Police, an integral part of the Department of Home Affairs, Government of Maharashtra, is responsible for maintaining law and order in the state. Headed by the Director General of Police and headquartered in Mumbai, it’s one of India’s largest police forces, having about 36 district police units in Maharashtra.

Maharashtra Police has several units and departments that perform various functions and duties. Some of the major units and departments of Maharashtra Police are:

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  • Criminal Investigation Department (CID)
  • State Intelligence Department:
  • Anti-Terrorism Squad (ATS):
  • Maharashtra Highway Police:
  • State Reserve Police Force (SRPF):
  • Training and Special Units:

Some of the other police units are Police Wireless, Dog Squad, Bomb Detection and Disposal Squad, etc. Citizens may contact the respective department based on the incidents or offences.

Need help from the Maharashtra Police or want to report an incident or offence? Be ready! You can get in touch with the Maharashtra Police through: the toll-free helpline number, contact your local police station, or submit an online complaint or e-FIR, by providing all relevant information regarding the incident.

Citizen Services of Maharashtra Police Include:

  • Online Complaint/e-FIR
  • Report Cybercrime
  • Incident Reporting (Citizen’s Tip)
  • Interactive Channels (Citizen’s Feedback)
  • Citizen’s Information (Missing persons, Wanted criminals, Unidentified dead bodies)
  • Tenant Verification
  • Event/Performance Requests
  • Report Lost Property or Mobile Phones
  • Arms License Forms
  • NOC or License and Character Certificates

Residents of Maharashtra can access these all services. Have any emergency? You can dial the toll-free national helpline number 112 MERS (Maharashtra Emergency Response System) or contact your local police station to report the incident.

Please Note: If you want to file a formal FIR/NCR (crime or incident), please go to your nearest police station. Share all relevant details and any evidence you have regarding the situation or offence. If your complaints are not addressed at first, appeal to higher-ranking police authorities/appellate officers for further investigation. Need more information? Follow the instructions provided below.

How to File an e-FIR or Complaint to Maharashtra Police?

In Maharashtra, like in Delhi and Uttar Pradesh, you can use the Crime and Criminal Tracking Network & Systems (CCTNS) to report incidents and seek help. You can file complaints or e-FIRs for both cognizable and non-cognizable offences to Maharashtra Police.

Please note that the e-FIR option is only for non-Special Report (Non-SR) cases including thefts. Before lodging a complaint or e-FIR, understand the difference between complaints and FIRs.

  • Police Complaint: A complaint is when you tell the police about an alleged offence, either verbally or in writing. It can be for both serious and less serious crimes, and there’s no specific format for it. The magistrate may investigate, but the police won’t conduct an immediate inquiry.
  • FIR (First Information Report): An FIR is the first official report, given verbally or in writing, about serious offences. It must be filed in a specific format and can be done by anyone. FIRs are recorded by the Officer-In-Charge for serious crimes. The police investigate, and the magistrate can take action based on their findings, but only after the police officially register the FIR.

After this, when you make a complaint in Maharashtra, it can be for both serious and less serious cases, the police will decide what steps to take, such as registering an FIR, creating a non-serious report called NCR, or closing the case if it’s resolved.

Always keep in mind, as per the citizen charter of Maharashtra Police, it’s important to know your rights as a citizen and take measures to protect yourself in unusual situations or if you encounter any misconduct by the police.

Grievance Redressal

Maharashtra Police has a Three-Tier Grievance Redressal Mechanism to ensure citizens’ concerns are addressed effectively. Depending on the nature of the case, the resolution process begins with engagement at the local police station and can escalate to the District Superintendent of Police (SP).

Organizational structure of Maharashtra Police
Organizational structure of Maharashtra Police (source –

For complex issues, it goes up to the Inspector General of Police (IG) of the Range, and ultimately to the Director General of Police (DGP) for resolution. You can also file complaints online using the CCTNS – Maharashtra Police platform.

Complaint filing:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Maharashtra Police, read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

Methods for filing a complaint/FIR:

  • Online (CCTNS – Maharashtra Police):
    • Use CCTNS for complaints and e-FIR (for theft)
    • Report cybercrimes or crimes against women
    • Mobile apps like MERS 112 Citizen App,
  • Offline:
    • Visit your local police station
    • Call the regional/range police office.
    • Submit a written complaint or FIR based on the incident or offence.
    • In emergencies, dial 112 MERS for immediate assistance.

Instruction: Always save the acknowledgement/reference receipt for your online complaint and get a copy of the FIR filed at the police station for your records.

3 Levels of Escalation:

If your case isn’t addressed within the specified time frame, escalate it to the following levels:

  1. Superintendent of Police (SP) at District
  2. Inspector General of Police (IG) at Range
  3. Director General of Police (DGP), HQ

So, feel free to contact the concerned Police Officer in the respective department to escalate your pending complaints or cases.

Level 1: File an FIR/Complaint

To start an investigation, report an incident by filing an FIR or a complaint at your local police station through offline or online means to Maharashtra Police.

1. MERS 112 (For Emergency)

In case of an emergency, whether you’re in Maharashtra or elsewhere but need assistance within the state, you can call the 112 Maharashtra Emergency Response System (MERS) or dedicated helplines for specific needs like women’s safety, cybercrime, traffic, etc.

Maharashtra Police services of Dial 112 MERS
Maharashtra Police Services of Dial 112 MERS (source –

MERS operates 24×7 and serves to report emergencies related to Police, Fire, Medical, or other essential services. After dialling the number, provide the following details to the call taker:

  • Location of incident
  • Description of incident
  • Time of event (including current situation)

112 MERS Emergency & Helpline Numbers of Maharashtra Police:

MERS (for Emergency) Helpline Numbers
MERS Dial 112 112
Women Helpline 1091, 103 (Mumbai, Thane and Navi Mumbai)
Passport Enquiry 18002501800
Anti-Corruption Bureau 1064, +919930997700
Lodge a 112 Complaint Online File a complaint
X (Twitter) @112Maharashtra
Facebook @MHDial112
Mobile App MERS 112 Citizen App
Android | iOS

2. Lodge a Police Complaint

To report general cases (non-criminal or civil) or incidents, file an e-complaint online through CCTNS – Maharashtra Police or at your local police station. You can also access online citizen services for applications, certifications, requests, and verifications.

Citizen services of Maharashtra Police to lodge a complaint
Citizen services of Maharashtra Police to lodge a complaint (source –

When filing a police complaint, provide:

  1. Personal details: Name, address, and ID (if required)
  2. Accused details (if known): Name, address, and contact
  3. Incident details: Location, type, time, and any documents (like images or videos)
  4. Your police station
  5. Description of the complaint with facts and supporting documents

You can submit this complaint form online or in person at the nearest police station. After this, make sure to keep a record of the reference/acknowledgement number to track or escalate the case.

1. Lodge a Police Complaint Online:

Register online complaint to Maha. Police File a complaint
Maharashtra Police Control Room +912222822631
WhatsApp Number (Police HQ) +917506777100
Email (Anti-Corruption)
Email (HQ)
Twitter @DGPMaharashtra

2. Report an Incident:

Report Lost mobile online Report now
Report corruption online to ACB Anti-Corruption Bureau
Economic Offence Wing (EOW)
Find a missing person Search by CCTNS
Provide a tip to the Police Click Here

Note: If your complaint is not addressed within 7 days, escalate it to the District Superintendent of Police (SP), Maharashtra Police.

3. File an FIR

Citizens can file an FIR (First Information Report) by visiting their local Police Station to report the incident in writing (civil and criminal). Additionally, File an e-FIR online (for non-SR & theft cases) with Maharashtra Police through CCTNS – Maharashtra.

Required information to submit an FIR:

  • Applicant details: Name, current/permanent address
  • Incident: Date, location, and incident details
  • Description: Explain the incident
  • Victim: name, address, and statement
  • Stolen Property: Type (jewellery, electronics, etc.), if applicable
  • Motor Vehicle Details (if applicable): Vehicle No., Model, or Registration No.
  • Supporting documents, images, or videos (if available)

CCTNS – Maharashtra Police:

Theft e-FIR to Maharashtra Police File an FIR
View published FIR online Search/track (CCTNS)
Contact your police station Click Here

After submitting the FIR form online via CCTNS Maharashtra Police, keep a record of the FIR number for tracking and download a copy of the e-FIR for future reference.

  • Address: Maharashtra Police HQ,
    Maharashtra Police DGP Headquarters,
    Shahid Bhagat Singh Marg, Colaba, Mumbai, Maharashtra, India – 400001
  • Phone: +912222026636, +917506888100 (WhatsApp)

Tip: If you’ve filed an FIR at your local police station, take a copy of the FIR free of cost and an acknowledgement receipt (if required).

Note: If you don’t receive a response after filing an FIR with Maharashtra Police, contact the District Superintendent of Police (SP). After this, escalate the case to the Inspector General of Police (IG) of the Range.

For further concerns, reach out to the Director General of Police (DGP) or Headquarters.

4. E-Services

Citizens can access online citizen services of Maharashtra Police including Character/Police verification, Arms license, NOCs, RTI (Right to Information) requests, Arrest information, event permissions, and other e-services.

Access e-Services & Forms:

Need more information from any department of Maharashtra Police? You may file an RTI online under the Right to Information Act, 2005. Also, if the service is not delivered in the given time frame, then you can appeal to the First and Second Appellate Officer appointed by the Maharashtra Police under the Maharashtra Right to Public Services Act, 2015.

5. Police Commissionerates, Maharashtra Police

If you have a complaint about the case that is not yet addressed or want to report an incident to higher police authorities or the Police Commissioner of your city, then contact the Police control room, email, or WhatsApp respective Police Commissionerates of Maharashtra Police.

Contact details of concerned Police Commissionerates:

Commissionerate City Contact Information
Amravati City Phone: +917212551000
WhatsApp: +919923078646, +919923078696
Aurangabad City Phone: +912402240500
WhatsApp: +918390022222
Mumbai City Phone: +912222621855, +912222623054
WhatsApp: N/A,
Nagpur City Phone: +917122561222, +917122564334
WhatsApp: +918055472422
Nashik City Phone: +912532305233, +912532305234
WhatsApp: +919673677731
Navi Mumbai City Phone: +912227561099, +912227574928,
WhatsApp: +918424820665
Pune City Phone: +912026126296, +912026122880
WhatsApp: +918975283100, +918975953100
Solapur City Phone: +912172744600, +912172744610
WhatsApp: +919422950003, +919423880004
Thane City Phone: +912225443636, +912225443535
WhatsApp: +919969365100
Mumbai Railways Phone: +912223759283, +912223759201
WhatsApp: +919833312222
Pimpri-Chinchwad City Phone: +912027352600, +912027352500
WhatsApp: +919529691966
Mira-Bhayandar, Vasai-Virar City Phone: +912229452135
WhatsApp: +917021909105

District Superintendent of Police (SP)

If a concern or complaint is not resolved to your satisfaction at the local police station or involves complex or serious criminal or civil matters including corruption charges, you can escalate your case to the Superintendent of Police (SP), Maharashtra Police in your respective district.

Note: If your lodged complaints are not addressed or services are not delivered within the timeframe under the Right Service Act, 2015 by Maharashtra Police then file a complaint online to the Appellate Officer through Aaple Sarkar (IGRS – Integrated Grievance Redressal System) with reference.

Contact details of District SP:

1. Amravati Range:

District SP Contact Information
Amravati Phone: +917212663256
WhatsApp: +917719985000, +917719986000
Amravati Rural Phone: +917212665041
WhatsApp: +917038656541, +917038622651
Akola Phone: +917242445333, +9172424355000
WhatsApp: +918805451100, +918805461100
Buldhana Phone: +91726242400, +91726242243
WhatsApp: +919422880113, +919422880213
Washim Phone: +91725234834, +91725233191
WhatsApp: +918605878254, +918605126857
Yavatmal Phone: +91723256700, +91723256710
WhatsApp: +917264897772, +919011899888

2. Aurangabad Range:

District SP Contact Details
Aurangabad Phone: +912402334324, +912352358733
WhatsApp: +919527482222, +919527472222
Aurangabad Rural Phone: +912402381633, +912402392151
WhatsApp: +919881932222, +917768932222
Osmanabad Phone: +91247222700, +91247222900
WhatsApp: +917588527620, +917218804000
Beed Phone: +91244222333, +91244223414
WhatsApp: +917749089102
Jalna Phone: +91248224833, +91248225100
WhatsApp: +919604121100, +919604161100

3. Gadchiroli Range:

District SP Contact details
Gadchiroli Phone: +917132222422
WhatsApp: N/A
Gadchiroli Phone: +91713223142, +91713223149
WhatsApp: +919421842302, +919422150089
Gondiya Phone: +91718236100
WhatsApp: +919405831100, +919405841100

4. Kolhapur Range:

District SP Contact Information
Kolhapur Phone: +912312667533
WhatsApp: +919552328383, +917218038585
Kolhapur Rural Phone: +912312662333, +912312653131
WhatsApp: +919552328383, +917218038585
Sangali Phone: +912332672100, +912332671055
WhatsApp: +919730928958, +917875714883
Satara Phone: +91216233833, +91216231181
WhatsApp: +919011181888
Pune Rural Phone: +912025657171, +912025671962
WhatsApp: +919923463100, +919422405421
Solapur Rural Phone: +912172732000, +912172732009
WhatsApp: +917264885901, +917264885902

5. Nagpur Range:

District SP Contact Information
Nagpur Phone: +917122561620
WhatsApp: N/A
Nagpur Rural Phone: +917122560200, +917122566650
WhatsApp: +917758903079, +917758903075
Wardha Phone: +917152232500, +917152232520
WhatsApp: +918888667812, +918888338354
Bhandara Phone: +917184252400, +917184254287
WhatsApp: +919405831100
Chandrapur Phone: +917172251200, +917172273258
WhatsApp: +919404872100

6. Nanded Range:

District SP Contact details
Nanded Phone: +912462251253
WhatsApp: +918308911222, +917798744044
Nanded Phone: +912462234720, +91246232806
WhatsApp: +918888889255
Parbhani Phone: +912452220100, +91245226244
WhatsApp: +917745852222
Latur Phone: +912382242296
WhatsApp: +919227649100
Hingoli Phone: +912456220232, +912456223233
WhatsApp: +919158042489

7. Nashik Range:

District SP Contact Information
Nashik Phone: +912532598011
WhatsApp: +918390824837, +918390829937
Nashik Rural Phone: +912532309715, +912532309717
WhatsApp: +918390822352
Jalgaon Phone: +912572223333, +912572235232
WhatsApp: +919422210701, +919422210702
Dhule Phone: +912562288211, +912562288212
WhatsApp: +919404153520, +919404253519
Ahmednagar Phone: +912412416100, +912412416132
WhatsApp: +919156438088
Nandurbar Phone: +912564210100, +912564210110
WhatsApp: +919405628371, +919405626315

8. Thane Range:

District SP Contact Information
Thane Phone: +912227571503
WhatsApp: +919987178383
Thane Rural Phone: +912225342784, +912225304883
WhatsApp: +917045100111, +917045100222
Palghar Phone: +912525297004, +918669604100
WhatsApp: +919730711119
Raigad Phone: +912141222100, +912141222028
WhatsApp: +917057672227, +917057362226
Ratnagiri Phone: +912352222222, +912352223533
WhatsApp: +918888905022
Sindhudurg Phone: +912362228200, 1093
WhatsApp: +918275776213, +918275776216

9. Railway Range:

Railway SP Contact Details
Pune Railway Phone: +912025541631, +912025541656
WhatsApp: +919422327130, +919422327131
Nagpur Railway Phone: +917122743984
WhatsApp: +917798888813
Aurangabad Railway Phone: +912402390100
WhatsApp: +917499938585

Need more information? Please read the Maharashtra Police Control Room & WhatsApp Number notification and contact details.

Level 2: Range Inspector General of Police (IG), Maharashtra Police

At level 2, the Maharashtra Police has assigned an Inspector General of Police (IG) for each Range in Maharashtra to coordinate and supervise law enforcement activities within districts of the respective Range. If your case is not addressed by the District Superintendent of Police (SP), you can escalate it to the Range Inspector General at this level.

Contact Range Inspector General of Police (IG):

IG Range Contact Information
IG, Amravati Phone: +9172192663256
WhatsApp: +917719985000
IG, Aurangabad Phone: +912402334324
WhatsApp: +919527482222
IG, Kolhapur Phone: +912312667533
WhatsApp: +919552328383
IG, Konkan Phone: +912227571503
WhatsApp: +919987178383
IG, Nagpur Range Phone: +917122561620
WhatsApp: N/A
IG, Nanded Phone: +912462251253
WhatsApp: +917798744044
IG, Nashik Phone: +912532598011
WhatsApp: +918390824837
DIG, Gadchiroli Phone: +917132222422, +91713223012
WhatsApp: N/A

Level 3: Director General of Police (DGP), Maharashtra Police

The Director General of Police (DGP) of Maharashtra Police oversees critical cases including the issues related to police administration, particularly those that are not resolved at the Range Inspector General of Police (IG) level. For unresolved or severe cases, escalate them to the respective department of DGP Headquarters, Mumbai.

If your submitted complaints or issues are not addressed at level and level 2 then escalate the matter to DGP.

1. State Police Control Room, Maharashtra Police (DGP HQ):

Designation DGP, Maharashtra Police (State Police HQ)
Phone Number +912222026680, +912222026636
WhatsApp +917506777100, +917506888100

2. Contact Director General of Police (DGP):

Designation, Mumbai (HQ) Email
Director General of Police (DGP), Maharashtra
ADG (Law & Order)
ADG (Estt.)
ADG ( Admin)
ADG SPL Operations
SP, DG Control Room
DY. AIG. Crime

Special Units of Maharashtra Police

Email the respective department to raise your concerns or contact Special Police Units:

Designation, Units Email
Director General, Anti-Corruption Bureau (ACB)
Commissioner, SID (Mumbai)
ADGP, CID – Crime (Pune)
Director, Police Wireless (Pune)
ADG, Railways (Mumbai)
ADG, SRPF (Mumbai)
ADG, Traffic/HSP (Mumbai)
IG, (Cyber Security) (Maharashtra)
DTS, Nashik

Need more help from a specific department? Please, read the guidelines of Maharashtra Police and contact the control room of the Director General of Police. Also, visit the nearest police station or contact a legal expert (for example lawyer).


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User Reviews (1)

Kalpana dipak pawal
Apr 26, 2024

माझा नवरा माझ्याशी भांडण करतो मला जीवे मारण्याची धमकी दिली आहे

लग्न झाल्यापासून आतापर्यंत माझ्या नवऱ्याने मला कधी नीट सांभाळलं नाही आता मला लहान मुल झाला आहे माझ्या आईबाप मला सांभाळतात एक महिन्यापासून मुलाचा सांभाळ माझ्या आईबापण केलं माझं बाळाचं नाव पण केलं माझं नवरा मला खूप त्रास देत असतो माझ्या नवऱ्याने मला खूप त्रास दिलेला आहे अजूनही देतोय मला जीवे मारण्यासाठी माझ्या घरी आला होता सावे तालुका सांगोला जिल्हा सोलापूर येथे मला मारण्यासाठी आला होता माझ्या आई-वडिलांना रोज फोन लावून शिव्याही देत असतो मला खूप त्रास देत आहे माझ्या मुलाचा आणि माझ्या घरच्यांचं माझं काय बरं वाईट झालं तर माझा नवरा आणि त्याच्या घरची जबाबदार असतील


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लग्न झाल्यापासून आतापर्यंत माझ्या नवऱ्याने मला कधी नीट सांभाळलं नाही आता मला लहान मुल झाला आहे माझ्या आईबाप मला सांभाळतात एक महिन्यापासून मुलाचा सांभाळ माझ्या आईबापण केलं माझं बाळाचं नाव पण केलं माझं नवरा मला खूप त्रास देत असतो माझ्या नवऱ्याने मला खूप त्रास दिलेला आहे अजूनही देतोय मला जीवे मारण्यासाठी माझ्या घरी आला होता सावे तालुका सांगोला जिल्हा सोलापूर येथे मला मारण्यासाठी आला होता माझ्या आई-वडिलांना रोज फोन लावून शिव्याही देत असतो मला खूप त्रास देत आहे माझ्या मुलाचा आणि माझ्या घरच्यांचं माझं काय बरं वाईट झालं तर माझा नवरा आणि त्याच्या घरची जबाबदार असतीलMaharashtra State Police Helpline: File a Complaint/e-FIR to Maharashtra Police