Maersk Line India Private Limited, a subsidiary part of A.P. Møller – Mærsk, is one of the leading shipping companies in India. It offers regular services of cargo/shipments and export/import of goods to and from 15 of India’s main ports, as well as 45 inland acceptance depots and 25 sales offices at key locations.
The company provides excellent service and unmatched stability to its customers, but sometimes things may not go as expected. Some of the issues may include:
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- Delays in Shipments
- Service Delivery Concerns
- Billing and Invoicing Errors
- Over/double charging
- Receiving dunning notices for paid invoices
- Cargo Quality Issues
- Damage/loss or contamination
- High Service Charges
- Lack of Transparency
- Miscommunication
- Unprofessional Behavior
- Technical Glitches
- Staff Unavailability
- Non-compliance with regulations
- Changes, cancellations, or refunds
- Operational Inefficiencies
If you have any issues or complaints with Maersk Line India’s cargo, shipping, or other services, here is how you can register and escalate them to get a satisfactory resolution.
Level 1: Customer Care, Maersk Line India
As per the customer service policy of Maersk Line, The first step to register a complaint with Maersk Line India is to contact the customer care team through the helpline number., email, or online complaint form. You can do this by:
- Maersk Line Complaint Number: 18001201218
- Email: maerskgosupport@maersk.com
- Complain online to Maersk Line: File a complaint
- Live Chat: Click to chat
Note – The chat team is available from Monday to Friday, 09:00 am to 08:00 pm, and Saturday, 09:00 am to 06:00 pm.
Tips: Send an email to in.import@maersk.com for import-related queries, or in.export@maersk.com for export-related queries.
When lodging your complaint, make sure to provide the following information:
- Name, contact details, and customer ID (if applicable).
- The booking number, bill of lading number, or container number of your shipment.
- The nature and details of your complaint, including the date, time, location, and any supporting documents or evidence.
The customer service department will acknowledge your complaint and assign a case number to it. You can use this ticket ID to track the status of your case. They will also inform you of the expected resolution time and the escalation process.
Level 2: Service Head, Maersk Line India Pvt Ltd
If you are not satisfied with the response or resolution provided by the customer service management or have not received a response within the expected time frame, escalate your complaint to the appointed Customer Service Head of Maersk Line India. You can do this by:
1. Filing a new case online at Maersk.com:
- Visit the case management page
- Login/Register yourself at Maersk.
- Create a new complaint case
- Specify the appropriate category for your query
- Add details about your complaint
- Attach any supporting files.
- You will also need to mention your previous case number and the reason for escalation.
A customer service agent will contact you as soon as possible.
2. By Email:
- Send an email to the CS Head at in.care@maersk.com
In your email, include the subject line “Escalation: Case Number” and provide the same information as above, as well as the name and contact details of the customer care representative who handled your complaint (if known).
3. Write to the Head Office of Maersk Line Inda:
| Designation | Service Head, Maersk Line India |
|---|---|
| Phone Number | +91225049100 |
| maerskgosupport@maersk.com | |
| Address | Maersk Line India Private Limited, Unit no. 401 & 402, Godrej Two, Pirojshanagar, Eastern Express Highway, Vikhroli (East), Mumbai- 400079. |
In your complaint letter, must include the previous case number with the information specified earlier.
The higher authorities will review your complaint and the actions taken by the customer service team. You will be notified or contacted with their decision or further steps to resolve your issue.
If you feel that your consumer’s rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs & Food.
Level 3: Regulatory Authorities
If you are still not happy with the outcome of your complaint, or if you feel that Maersk Line India Private Limited has violated any laws or regulations, you can approach the relevant regulatory authorities for further action. Some of the regulatory authorities that oversee the shipping industry in India are:
- Consumer Disputes Redressal Commission (NCDRC Forum): A quasi-judicial body to protect consumer rights where you can appeal by filing a consumer complaint against Maersk Line India through the DAAKHIL portal.
- The Directorate General of Shipping (DGS): The statutory maritime authority of the Government of India. It is responsible for ensuring the safety, security, and environmental protection of the Indian shipping sector.
- The Tariff Authority for Major Ports (TAMP): An independent body that regulates the tariffs charged by the major ports in India and their service providers.
- The Competition Commission of India (CCI): A statutory body that enforces the Competition Act, 2002. It aims to prevent practices that hurt competition, promote and sustain competition, protect the interests of consumers, and ensure freedom of trade.
You can contact these authorities through their respective websites, phone numbers, or email addresses. You will need to provide the details of your complaint, the evidence of your communication with Maersk Line India, and the reasons for seeking their intervention.
Regional Offices of Maersk in India
These are the contact details of the Local Offices of Maersk Line in India:
| Maersk Office | Phone Number and Address |
|---|---|
| Ahmedabad | Phone: +917967770724/+917967770715/+917967770733 Address: Maersk India Private Limited, Unit Nos 1203-1205, 12th floor, Block B, West Gate, S.G.Road, Ahmedabad India – 380051 |
| Bangalore | Phone: 18004191639 Address: Maersk Line India Pvt Ltd, WeWork Galaxy Business Centre, 43, Residency Road, Shanthala Nagar, Ashok Nagar, Bengaluru, 560025 |
| Chennai | Phone: 18004191639 Address: Maersk Line India Pvt Ltd, Prestige Zackria Metropolitan, Block A, 6th Floor, # 200/1-8, Anna Salai, Near Thousand Lights Metro Station, 600002 Chennai |
| Cochin | Phone: 18004191639 Address: Maersk Line India Pvt Ltd, Vistaara, Door no. 62/5543 C6, 2nd Floor, Canon Shed Road, Ernakulam, Cochin-682011, Kerala |
| Coimbatore | Phone: +914223305355 Address: No.1990, Shanmugam Building, 2nd floor, Trichy Road, Studio Stop, Singanallur p.o, 641005, Coimbatore, Tamil Nadu, India |
| Gandhidham Mundra | Phone: 02836665710 Address: Maersk Line India Pvt. Ltd., PD Plaza, 1st Floor Plot no. 3, Sector 9A Tagore Road, Gandhidham (Kutch) Gujarat – 370201, India |
| Greater Noida UP | Phone: N/A Address: ICD, Dadri, Tilpata Road, Gautam Budh Nagar, Noida, Noida – 201307, India |
| Gurgaon | Phone: 18004191290 Address: Maersk India Pvt. Ltd., 6th Floor, Tower 9A, DLF Cyber City, Phase III, Sector 19, Gurugram, Haryana |
| Indore | Phone: 18002001644 Address: Off No. 411, The Mark, Old Palasia, Saket, 452001 Indore, India |
| Jaipur | Phone: N/A Address: 5th Floor, Sjs High Way Crystal Mall, Bani Park, Jaipur, Rajasthan-302016, India |
| Jodhpur | Phone: N/A Address: Hotel Shriram International, Residency Road, Near Panch Batti Circle, Jodhpur – 342001, India |
| Kolkata | Phone: 18004199121 Address: 401- A/B & 402 – A/B, Jasmine Tower, 4th Floor, 31, Shakespeare Sarani, 700017 Kolkata, India |
| Ludhiana | Phone: 01615053075 Address: Maersk India Pvt. Ltd., Suite One 3rd Floor V. K. Towers, Focal Point Road Kailash Nagar, Opposite Spring Dale School., Ludhiana Punjab 141010 |
| New Delhi | Phone: N/A Address: 253, Okhla Phase III, Okhla Industrial Area, New Delhi, Delhi-110020, India |
| Pipavav | Phone: N/A Address: C/O Gujarat Pipavav Port Ltd Office No 20/21/22 1st Floor Port Users Building, P O Ucchaiya Via Rajula Pipavav, Rajula, Amreli – 365560 |
| Pune ICD | Phone: +918600116464 Address: APM TERMINALS INDIA PVT LTD Plot No D/223/5, Chakan Industrial Area, MIDC Phase II, Village Bhamboli Taluka- Khed, Pune-410501 Maharashtra, India |
| Surat | Phone: +919571702000 Address: Excluzo Business Centre Office No.110 & 111 U-202 Union Heights Beside Lal Bhai Stadium Piplod Surat – 395007 Gujarat India. |
| Tuticorin | Phone: 18004191639 Address: Maersk Line India Pvt Ltd, Manickam Tower, No-146, 1st Floor, Palayamkottai Road, Near AVM Hospital, 628 003 Tuticorin |
| Visakhapatnam | Phone: 18004199121 Address: Qubexpro business centre, 4th Floor, D. No. 10-28-1, Facor Layout, V Mall, Waltair Uplands, Above Lifestyles, Visakhapatnam Andhra Pradesh – 530003 |
Contact at Port Office
| Port Office, Maersk | Contact Details |
|---|---|
| Chennai | Phone: +914425362201 Address: Rajaji Salai, Chennai, Tamil Nadu 600 001, India |
| Cochin | Phone: +914842666871 Address: Willingdon Island, Cochin 682009, India |
| Haldia Port | Phone: +913224263114 Address: Haldia, Purba Medinipur, West Bengal 721657, India |
| Jawaharlal Nehru | Phone: +91227242322 Address: Administrative Building, Sheva Navi, Maharashtra 400707, India |
| Kolkata | Phone: +913322303451 Address: 15 Strand Road, Kolkata 700 001, India. |
| Krishnapatnam | Phone: +914023546563 Address: 1259, Laxmi Towers, Road No.36, Jubilee Hills, Hyderabad 500 033, India |
| Mangalore | Phone: +918242407341 Address: Panambur, Mangalore 575010, India |
| Marmagao | Phone: +91834512177 Address: Headland, Sada, Goa 403804, India |
| Mundra | Phone: +912838289248 Address: Post Box No. 1, Mundra (Kutch), Gujarat 370421, India |
| Pipavav | Phone: +912224383301 Address: Port of Pipavav, Post Uchaiya via Rajula, District Amreli, Gujarat 365 560, India |
| Tuticorin | Phone: +914612352290 Address: Tuticorin 628 004, India |
| Visakhapatnam | Phone: +918912564841 Address: Visakhapatnam, Andhra Pradesh 530 035, India |
Using the Complaint Hub App
For Maersk Line India, using the Complaint Hub App is another way to lodge complaints. Here’s the process for Maersk Line India:
- Launch App: First, if you haven’t done so already, download/install from your app store and launch the Complaint Hub App.
- Sign Up/Login: Create a new account within the app by registering (if not registered already).
- Find Maersk Line India: Tap the search icon from the top navigation bar to search “Maersk Line India” and select the company’s profile from the search results.
- Complaint Filing: On the Maersk Line India profile within the app, you will discover various options for submitting complaints. These include initial complaints (Level 1), escalation to higher authorities (Level 2), and further available options, along with related higher consumer authority profiles.
We trust that your issues concerning Maersk Line India will be addressed by the company. If you need further assistance regarding the app or our services, do not hesitate to contact us through the methods listed below or via our Complaint Hub profile on the App.
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