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Maersk Line India: How to Register a Complaint for Maersk Line India Pvt Ltd


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Maersk Line India Pvt Ltd (

Maersk Line India Private Limited, a subsidiary part of A.P. Møller – Mærsk, is one of the leading shipping companies in India. It offers regular services of cargo/shipments and export/import of goods to and from 15 of India’s main ports, as well as 45 inland acceptance depots and 25 sales offices at key locations.

The company provides excellent service and unmatched stability to its customers, but sometimes things may not go as expected. Some of the issues may include:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Delays in Shipments
  • Service Delivery Concerns
  • Billing and Invoicing Errors
  • Over/double charging
  • Receiving dunning notices for paid invoices
  • Cargo Quality Issues
  • Damage/loss or contamination
  • High Service Charges
  • Lack of Transparency
  • Miscommunication
  • Unprofessional Behavior
  • Technical Glitches
  • Staff Unavailability
  • Non-compliance with regulations
  • Changes, cancellations, or refunds
  • Operational Inefficiencies

If you have any issues or complaints with Maersk Line India’s cargo, shipping, or other services, here is how you can register and escalate them to get a satisfactory resolution.

Level 1: Customer Care, Maersk Line India

As per the customer service policy of Maersk Line, The first step to register a complaint with Maersk Line India is to contact the customer care team through the helpline number., email, or online complaint form. You can do this by:

Note – The chat team is available from Monday to Friday, 09:00 am to 08:00 pm, and Saturday, 09:00 am to 06:00 pm.

Tips: Send an email to for import-related queries, or for export-related queries.

When lodging your complaint, make sure to provide the following information:

  • Name, contact details, and customer ID (if applicable).
  • The booking number, bill of lading number, or container number of your shipment.
  • The nature and details of your complaint, including the date, time, location, and any supporting documents or evidence.

The customer service department will acknowledge your complaint and assign a case number to it. You can use this ticket ID to track the status of your case. They will also inform you of the expected resolution time and the escalation process.

Level 2: Service Head, Maersk Line India Pvt Ltd

If you are not satisfied with the response or resolution provided by the customer service management or have not received a response within the expected time frame, escalate your complaint to the appointed Customer Service Head of Maersk Line India. You can do this by:

1. Filing a new case online at

  •  Visit the case management page
  • Login/Register yourself at Maersk.
  • Create a new complaint case
  • Specify the appropriate category for your query
  • Add details about your complaint
  • Attach any supporting files.
  • You will also need to mention your previous case number and the reason for escalation.

A customer service agent will contact you as soon as possible.

2. By Email:

In your email, include the subject line “Escalation: Case Number” and provide the same information as above, as well as the name and contact details of the customer care representative who handled your complaint (if known).

3. Write to the Head Office of Maersk Line Inda:

Designation Service Head, Maersk Line India
Phone Number +91225049100
Address Maersk Line India Private Limited, Unit no. 401 & 402, Godrej Two, Pirojshanagar, Eastern Express Highway, Vikhroli (East), Mumbai- 400079.

In your complaint letter, must include the previous case number with the information specified earlier.

The higher authorities will review your complaint and the actions taken by the customer service team. You will be notified or contacted with their decision or further steps to resolve your issue.

If you feel that your consumer’s rights are violated, file an informal consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs & Food.

Level 3: Regulatory Authorities

If you are still not happy with the outcome of your complaint, or if you feel that Maersk Line India Private Limited has violated any laws or regulations, you can approach the relevant regulatory authorities for further action. Some of the regulatory authorities that oversee the shipping industry in India are:

  • Consumer Disputes Redressal Commission (NCDRC Forum): A quasi-judicial body to protect consumer rights where you can appeal by filing a consumer complaint against Maersk Line India through the DAAKHIL portal.
  • The Directorate General of Shipping (DGS): The statutory maritime authority of the Government of India. It is responsible for ensuring the safety, security, and environmental protection of the Indian shipping sector.
  • The Tariff Authority for Major Ports (TAMP): An independent body that regulates the tariffs charged by the major ports in India and their service providers.
  • The Competition Commission of India (CCI): A statutory body that enforces the Competition Act, 2002. It aims to prevent practices that hurt competition, promote and sustain competition, protect the interests of consumers, and ensure freedom of trade.

You can contact these authorities through their respective websites, phone numbers, or email addresses. You will need to provide the details of your complaint, the evidence of your communication with Maersk Line India, and the reasons for seeking their intervention.

Regional Offices of Maersk in India

These are the contact details of the Local Offices of Maersk Line in India:

Maersk Office Phone Number and Address
Ahmedabad Phone: +917967770724/+917967770715/+917967770733
Address: Maersk India Private Limited, Unit Nos 1203-1205, 12th floor, Block B, West Gate, S.G.Road, Ahmedabad India – 380051
Bangalore Phone: 18004191639
Address: Maersk Line India Pvt Ltd, WeWork Galaxy Business Centre, 43, Residency Road, Shanthala Nagar, Ashok Nagar, Bengaluru, 560025
Chennai Phone: 18004191639
Address: Maersk Line India Pvt Ltd, Prestige Zackria Metropolitan, Block A, 6th Floor, # 200/1-8, Anna Salai, Near Thousand Lights Metro Station, 600002 Chennai
Cochin Phone: 18004191639
Address: Maersk Line India Pvt Ltd, Vistaara, Door no. 62/5543 C6, 2nd Floor, Canon Shed Road, Ernakulam, Cochin-682011, Kerala
Coimbatore Phone: +914223305355
Address: No.1990, Shanmugam Building, 2nd floor, Trichy Road, Studio Stop, Singanallur p.o, 641005, Coimbatore, Tamil Nadu, India
Gandhidham Mundra Phone: 02836665710
Address: Maersk Line India Pvt. Ltd., PD Plaza, 1st Floor Plot no. 3, Sector 9A Tagore Road, Gandhidham (Kutch) Gujarat – 370201, India
Greater Noida UP Phone: N/A
Address: ICD, Dadri, Tilpata Road, Gautam Budh Nagar, Noida, Noida – 201307, India
Gurgaon Phone: 18004191290
Address: Maersk India Pvt. Ltd., 6th Floor, Tower 9A, DLF Cyber City, Phase III, Sector 19, Gurugram, Haryana
Indore Phone: 18002001644
Address: Off No. 411, The Mark, Old Palasia, Saket, 452001 Indore, India
Jaipur Phone: N/A
Address: 5th Floor, Sjs High Way Crystal Mall, Bani Park, Jaipur, Rajasthan-302016, India
Jodhpur Phone: N/A
Address: Hotel Shriram International, Residency Road, Near Panch Batti Circle, Jodhpur – 342001, India
Kolkata Phone: 18004199121
Address: 401- A/B & 402 – A/B, Jasmine Tower, 4th Floor, 31, Shakespeare Sarani, 700017 Kolkata, India
Ludhiana Phone: 01615053075
Address: Maersk India Pvt. Ltd., Suite One 3rd Floor V. K. Towers, Focal Point Road Kailash Nagar, Opposite Spring Dale School., Ludhiana Punjab 141010
New Delhi Phone: N/A
Address: 253, Okhla Phase III, Okhla Industrial Area, New Delhi, Delhi-110020, India
Pipavav Phone: N/A
Address: C/O Gujarat Pipavav Port Ltd Office No 20/21/22 1st Floor Port Users Building, P O Ucchaiya Via Rajula Pipavav, Rajula, Amreli – 365560
Pune ICD Phone: +918600116464
Address: APM TERMINALS INDIA PVT LTD Plot No D/223/5, Chakan Industrial Area, MIDC Phase II, Village Bhamboli Taluka- Khed, Pune-410501 Maharashtra, India
Surat Phone: +919571702000
Address: Excluzo Business Centre Office No.110 & 111 U-202 Union Heights Beside Lal Bhai Stadium Piplod Surat – 395007 Gujarat India.
Tuticorin Phone: 18004191639
Address: Maersk Line India Pvt Ltd, Manickam Tower, No-146, 1st Floor, Palayamkottai Road, Near AVM Hospital, 628 003 Tuticorin
Visakhapatnam Phone: 18004199121
Address: Qubexpro business centre, 4th Floor, D. No. 10-28-1, Facor Layout, V Mall, Waltair Uplands, Above Lifestyles, Visakhapatnam Andhra Pradesh – 530003

Contact at Port Office

Port Office, Maersk Contact Details
Chennai Phone: +914425362201
Address: Rajaji Salai, Chennai, Tamil Nadu 600 001, India
Cochin Phone: +914842666871
Address: Willingdon Island, Cochin 682009, India
Haldia Port Phone: +913224263114
Address: Haldia, Purba Medinipur, West Bengal 721657, India
Jawaharlal Nehru Phone: +91227242322
Address: Administrative Building, Sheva Navi, Maharashtra 400707, India
Kolkata Phone: +913322303451
Address: 15 Strand Road, Kolkata 700 001, India.
Krishnapatnam Phone: +914023546563
Address: 1259, Laxmi Towers, Road No.36, Jubilee Hills, Hyderabad 500 033, India
Mangalore Phone: +918242407341
Address: Panambur, Mangalore 575010, India
Marmagao Phone: +91834512177
Address: Headland, Sada, Goa 403804, India
Mundra Phone: +912838289248
Address: Post Box No. 1, Mundra (Kutch), Gujarat 370421, India
Pipavav Phone: +912224383301
Address: Port of Pipavav, Post Uchaiya via Rajula, District Amreli, Gujarat 365 560, India
Tuticorin Phone: +914612352290
Address: Tuticorin 628 004, India
Visakhapatnam Phone: +918912564841
Address: Visakhapatnam, Andhra Pradesh 530 035, India

Using the Complaint Hub App

For Maersk Line India, using the Complaint Hub App is another way to lodge complaints. Here’s the process for Maersk Line India:

  • Launch App: First, if you haven’t done so already, download/install from your app store and launch the Complaint Hub App.
  • Sign Up/Login: Create a new account within the app by registering (if not registered already).
  • Find Maersk Line India: Tap the search icon from the top navigation bar to search “Maersk Line India” and select the company’s profile from the search results.
  • Complaint Filing: On the Maersk Line India profile within the app, you will discover various options for submitting complaints. These include initial complaints (Level 1), escalation to higher authorities (Level 2), and further available options, along with related higher consumer authority profiles.

We trust that your issues concerning Maersk Line India will be addressed by the company. If you need further assistance regarding the app or our services, do not hesitate to contact us through the methods listed below or via our Complaint Hub profile on the App.


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