RBI Banking Ombudsman – Register Complaints About Financial & Banking Services

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source – rbi.org.in

Reserve Bank of India (RBI) has taken the initiative of, the Banking Ombudsman to redress the complaints related to banking services. Integrated Ombudsman Scheme, 2021 takes cases of the banking and services regulated under the Reserve Bank of India act, 1934, Banking Regulation act, 1949, and Payments and Settlement Systems Act, 2007.

Table of Content:

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RBI has provided an integrated Banking Ombudsman for the consumers to register complaints against the issues and services of Commercial banks, NBFC, cooperative banks, Prepaid Payment Instruments (PPI) and other banking & non-banking service companies.

Categories of the Banks & Financial Institutes:

  • Nationalised Banks
  • Commercial Banks
  • Indian Private Banks
  • Local Area Banks (LABs)
  • Small Finance Banks (SFBs)
  • Payment Banks (PBs)
  • Foreign Banks
  • State Co-operative Banks
  • Scheduled Urban Co-operative Banks
  • Regional Rural Banks
  • Financial Institutions
  • National Bank for Agriculture and Rural Development
  • Export-Import Bank of India
  • National Housing Bank
  • Small Industries Development Bank of India
  • Non-Banking Finance Company (NBFC)
  • Prepaid Payment Instruments (PPIs)

What is the Banking Ombudsman of RBI?


Integrated Banking Ombudsman was started under the scheme of integrated Ombudsman Scheme, 2022 by RBI. RBI has established the Office of Ombudsman to take complaints about the banking services, NBFC, and payment transactions & financial services.

The banking Ombudsman of RBI has two officials that take the cases, hear and order the final decision against the complaint. The Ombudsman and Deputy Ombudsman are the higher official members of the office.

The Type of Complaints:

The complaints can be registered for these financial services to get redressal of the money-related issues.

  1. Banks in India
  2. Non-Banking Financial Company (NBFC)
  3. Prepaid Payment Instruments (PPI)

Visit the above links to get the official address and contact details of the concerned bank, NBFC and PPI to register complaints about the financial services & banking transactions.

Consumer Cases on Banking

  • Failure /Delay in repaying deposits
  • Payment and Collection of Cheques/Drafts
  •  Loans and Advances
  • Security for loans
  • Lien
  • Bank Guarantee
  • Locker
  • Security on bank’s premises
  • Other Banking Services
  • Closing of account
  • Refusal of Cheque book
  • Service charges
  • Rendering of account
  • Succession Certificate
  • Insistence on the denomination of notes
  • Forgery of Power of Attorney
  • Compliance with RBI directions
  • Vicarious Liability
  • Rude behaviour
  • Strike

If your complaint is not redressed by the department concerned of the financial service provider within the given time. Customers can approach the Banking Ombudsman, RBI, to file a petition.


Use the below instructions and information to get redressal of your complaint and also file a petition against the financial companies or banking service providers in India that are regulated by the Reserve Bank of India.

How to Register Financial Complaints to Banking Ombudsman, RBI?

Customers can use the below official details to register complaints about financial issues to the Banking Ombudsman of RBI. RBI has provided an online portal to file complaints. Follow the below details to get redressal of your issues.

Official Details of Banking Ombudsman, RBI for Complaints & Services:

Register Online Complaint to Ombudsman Register Now
Register Complaints to Banks & NBFCs Register Now
Lodge Complaint Against RBI Register
RBI Toll-Free Number 14448
RBI Helpdesk Contact Now
RBI Mobile App Android | iOS
Social Media twitter | Youtube

Other Services of RBI:

Monetary Policy Click Here
Financial Inclusion and Development Click Here
Financial Market Click Here
Consumer Education and Protection Click Here

Procedure to Register Complaint to Integrated Banking Ombudsman, RBI

Integrated Banking Ombudsman, RBI has provided a CMS portal to register complaints about the issues of banking and financial services. Follow the below steps and procedure to get faster redressal of your grievance.

Grievance Redressal Fee & Time:

Banking Ombudsman Grievance Fee No Fee (Nil)
Redressal Time 30 to 60 Days
Acknowledgement Receipt Time 5 Days
The Case Hearing Deposit (Refundable) As per Ombudsman


Step 1: Click OutFile now online complaint to Banking Ombudsman, RBI

Step 2: Click ‘File a Complaint’ and enter the captcha then click on the next button.

Step 3: Enter the name of the complainant, and mobile number then validate OTP.

Step 4: Fill out the required pieces of information.

  • Select the Complainant Category:
    • Individual
    • Individual-Business
    • Proprietorship Partnership
    • Limited Company
    • Trust
    • Associations
    • Government Department
    • PSU
    • Senior Citizen
    • Other Type
  • Select the state of residence and district
  • Enter the Address and Pin Code

Step 5: Provide the information related to the Entity against which the complaint or grievance is being lodged. Select the right options and click next.

Step 6: Provide the details of the issue and Upload the required document. Submit it and note down the complaint reference number or acknowledgment number.

Step 7: Click OutTrack your complaint

If your complaint is not resolved or unsatisfied with the redressal of the issue. You can file an appeal to RBI to get redressal of your grievance. Use the above link to file an appeal.

Regional Office Address and Contact Details of RBI Ombudsman

Centre/Regional Office Address of RBI Ombudsman
Ahmedabad C/o Reserve Bank of India
4th Floor, “Riverfront House”, Behind H.K. Arts College,
Between Gandhi & Nehru Bridge,
Pujya Pramukh Swami Marg (Riverfront Road – West),
[email protected]
Bengaluru C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560001.
[email protected]
Bhopal C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462011
[email protected]
Bhubaneswar C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
[email protected]
Chandigarh C/o Reserve Bank of India
4th Floor, Sector 17
[email protected]
Chennai C/o Reserve Bank of India
Fort Glacis, Chennai 600 001
[email protected]
Dehradun C/o Reserve Bank of India
74/1 G.M.V.N. Building, 1st floor,
Rajpur Road,
Dehradun – 248001
[email protected]
Guwahati C/o Reserve Bank of India
Station Road, Pan Bazar
Guwahati-781 001
[email protected]
Hyderabad C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004
[email protected]
Jaipur C/o Reserve Bank of India,
4th floor Rambagh Circle,
Tonk Road, Jaipur – 302004
[email protected]
Jammu C/o Reserve Bank of India,
Rail Head Complex,
Jammu- 180012
[email protected]
Kanpur C/o Reserve Bank of India
M. G. Road, Post Box No. 82
Kanpur-208 001
[email protected]
Kolkata C/o Reserve Bank of India
15, Netaji Subhash Road
[email protected]
Mumbai (I) C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
[email protected]
Mumbai (II) C/o Reserve Bank of India,
4th Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
[email protected]
Patna C/o Reserve Bank of India
[email protected]
New Delhi (I) C/o Reserve Bank of India,
Sansad Marg, New Delhi
[email protected]
New Delhi (II) C/o Reserve Bank of India,
Sansad Marg, New Delhi
[email protected]
New Delhi (III) C/o Reserve Bank of India
Sansad Marg, New Delhi
[email protected]
Raipur C/o Reserve Bank of India
54/949, Shubhashish Parisar, Satya Prem Vihar
Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
[email protected]
Ranchi orgC/o Reserve Bank of India
4th Floor, Pragati Sadan,
RRDA Building,
Kutchery Road, Ranchi Jharkhand 834001
[email protected]
Thiruvananthapuram C/o Reserve Bank of India
Bakery Junction
[email protected]

Official Details of Consumer Education and Protection Cell of RBI

Any customer or person can register a grievance against any department of the RBI or regional office of RBI to the Consumer Education and Protection Cell (CEP). Further, for Complaints that are not covered under Integrated Banking Ombudsman, RBI can approach the CEP of RBI.

Address and Contact Details of CEP Cells:

E-mail: [email protected]
Click Out: Click here to lodge a complaint

Name of the office Address and Contact Details
Agartala The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Old Municipal Road
2nd Floor, Jackson Gate Building
Tripura West
Agartala – 799001
Phone: 0381-2381071
Ahmedabad The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
3rd Floor, Nr. Income Tax
Ashram Road
Phone: 079-27540955
Aizawl The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
3rd Floor, F. Kapsanga Building
Opposite Assam Rifle Gate
Dawrpui, Aizawl
Mizoram – 796001
Phone: 0389-2313442
Belapur The Officer-In-Charge
Consumer Education and Protection Cell
2nd Floor, Reserve Bank of India
Sector 10, Plot No.3
CBD Belapur
Navi Mumbai – 400614
Phone: 022-27578004
Bengaluru The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
10/3/8, Nrupthunga Road
Phone: 080-22180397
Bhopal The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Hoshangabad Road
Phone: 0755-2551592
Bhubaneswar The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar – 751001
Phone: 0674-2390074
Chandigarh The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Central Vista, Sector 17
Chandigarh – 160017
Phone: 0172-2780180
Chennai The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Fort Glacis, Rajaji Salai
Phone: 044-25361910
Dehradun The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
74/1, Rajpur Road
GMVN Building
Dehradun – 248001
Phone: 0135-2740140
Gangtok The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Tseyang Dzong Building, Amdo Golai
NH-10, P.O. – Tadong
Gangtok -737102
Phone: 03592-281117
Guwahati The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Pan Bazaar, Station Road
Guwahati – 781001
Phone: 0361-2636559
Hyderabad The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
6-1-56, Secretariat Road, Saifabad
Phone: 040-23232016
Imphal The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Opp. Manipur Legislative Assembly
Lilashing Khongnangkhong
Imphal (Manipur) – 795001
Phone: 0385-2411819
Jaipur The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Rambagh Circle, Tonk Road
Phone: 0141-2577948
Jammu The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Rail Head Complex
Jammu – 180012
Phone: 0191-2479472
Kanpur The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
M.G Road
Kanpur – 208001
Phone: 0512-2332938
Kochi The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Ernakulam North
Kochi – 682018
Phone: 0484-2402468
Kolkata The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
15, Netaji Subhas Road
Kolkata – 700001
Phone: 033-22130026
Lucknow The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
8-9, Vipin Khand, Gomti Nagar
Lucknow – 226010
Phone: 0522-2307948
Mumbai The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Main Building
Mumbai Regional Office, Fort
Mumbai – 400001
Phone: 022- 22603644
Nagpur The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Dr Raghavendra Rao Road
Civil Lines, P.B.No.15
Nagpur – 440001
Phone: 0712-2806326
New Delhi The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
6, Sansad Marg
New Delhi – 110001
Phone: 011-23325247
Panaji The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
7th Floor, Gera Imperium-II Patto
Panaji – 403001
Phone: 0832-2467888
Extn: 814, 815, 809/829
Patna The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
South Gandhi Maidan
Patna – 800001
Phone: 0612-2320815
Raipur The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Subhashish Parisar
Satya Prem Vihar, Sundar Nagar
Raipur – 492013
Phone: 0771-2242352
Ranchi The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
R.R.D.A. Building
Pragati Sadan (4th Floor), Kutchery Road
Ranchi – 834001
Phone: 075429-76444
Shillong The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Apphira Building
Fruit Garden, Shillong-Jowai Road
PO – Laitumkhrah
Shillong – 793003
Phone: 0364-2501837
Shimla The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
40, SDA Complex
Kasumpti, Shimla
Himachal Pradesh – 171009
Phone: 0177-2621482
Thiruvananthapuram The Officer-In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Bakery Junction
Thiruvananthapuram – 695033
Phone: 0471-2337188

If your complaint is not taken within 60 days or unsatisfied with the final order of the CEP cell. You can write an application with the acknowledgement number of the complaint and send it to:

Address: Chief General Manager,
Reserve Bank of India,
Consumer Education and Protection Department,
Central Office, 1st Floor,
Amar Building, Perin Nariman Street,
Mumbai – 400001.

Source – Need More Information? Visit: Consumer Education and Protection Cell (CEP Cell)

Lodge a Complaint Against Specific Regulated Entity

Banks in India

1. Nationalised Banks

2. Indian Banks

Name of the Bank Contact us (Grievance Redressal Link)
Axis Bank Limited https://www.axisbank.com/contact-us/grievance-redressal/retail-banking-grievance-redressal
Bandhan Bank Limited https://bandhanbank.com/grievance-redressal
CSB Bank Limited https://www.csb.co.in/complaints-redressal
City Union Bank Limited https://www.cityunionbank.com/grievance
DCB Bank Limited https://www.dcbbank.com/complaint-redressal-form
Dhanalaxmi Bank Limited https://www.dhanbank.com/footer/grievance_redressal.aspx
Federal Bank Limited https://www.federalbank.co.in/grievance-redressal
HDFC Bank Limited https://leads.hdfcbank.com/applications/webforms/apply/
ICICI Bank Limited https://www.icicibank.com/complaints/complaints.page
IndusInd Bank Limited https://www.indusind.com/in/en/personal/grievance-redressal.html
IDFC FIRST Bank Limited https://www.idfcfirstbank.com/customer-service
Jammu & Kashmir Bank Limited https://www.jkbank.com/others/common/grievance.php
Karnataka Bank Limited https://karnatakabank.com/complaints
Karur Vyasa Bank Limited https://www.kvb.co.in/customer-service/feedback-form/
Kotak Mahindra Bank Limited https://www.kotak.com/en/customer-service/grievance-redressal/banking-service.html
Nainital Bank Limited https://www.nainitalbank.co.in/english/Complaints_Redressal.aspx
RBL Bank Limited https://drws17a9qx558.cloudfront.net/document/Footer%20-%20Grievance%20Redressal/GrievanceRedressalProcess.pdf
South India Bank Limited https://www.southindianbank.com/content/grievance-registration/287
Tamilnad Mercantile Bank Limited https://www.tmb.in/online-complaint-form.aspx
YES Bank Limited https://www.yesbank.in/complaints
IDBI Bank Limited https://www.idbibank.in/banking-complaints-i.aspx
3. Local Area Banks (LAB)

Name of the Bank Contact us (Grievance Redressal Link)
Coastal Local Area Bank Ltd. https://www.coastalareabank.com/happy
Krishna Bhima Samruddhi Local Area Bank Limited http://kbsbankindia.in/customerecare.php#
Subhadra Local Area Bank Limited

4. Small Finance Banks (SFB)

Name of the Bank Contact us (Grievance Redressal Link)
Au Small Finance Bank Limited https://www.aubank.in/support/contact-us
Capital Small Finance Bank Limited https://www.capitalbank.co.in/policy-for-grievance-redressal-in-bank
FINCARE Small Finance Bank Limited https://fincarebank.com/complaints-and-grievances-form
Equitas Small Finance Bank Limited https://www.equitasbank.com/grievance-redressal-procedure
ESAF Small Finance Bank Limited https://www.esafbank.com/complaints-and-grievance-redressal/
Suryoday Small Finance Bank Limited https://www.suryodaybank.com/smile-centre
Ujjivan Small Finance Bank Limited https://www.ujjivansfb.in/complaint-existing-customer
Utkarsh Small Finance Bank Limited https://www.utkarsh.bank/help-and-support
North East Small Finance Bank Limited https://nesfb.com/GrievanceRedressalMechanism.php
Jana Small Finance Bank Limited https://www.janabank.com/grievance-redressal/
Shivalik Small Finance Bank Limited https://shivalikbank.com/assets/pdf/Grievance-Redressal-Mechanism.pdf
Unity Small Finance Bank Limited Details of Grievance Redressal Officer and Escalation Matrix.pdf

5. Payment Banks

Name of the Bank Contact us (Grievance Redressal Link)
Airtel Payments Bank Limited https://www.airtel.in/bank/static/contact-us
India Post Payments Bank Limited https://www.ippbonline.com/web/ippb/complaints 
Fino Payments Bank Limited https://www.finobank.com/contact-us
Paytm Payments Bank Limited https://www.paytmbank.com/Policies/Customer
Jio Payments Bank Limited https://www.jiopaymentsbank.com/grievance-redressal
NSDL Payments Bank Limited https://nsdlbank.com/customer_grievance_redressal.php

6. Foreign Banks

Name of the Bank Contact us (Grievance Redressal Link)
AB Bank Limited https://abbl.com/customer-services/complaint-cell/
Abu Dhabi Commercial Bank PJSC https://www.adcb.com/en/get-in-touch/write-to-us/
American Express Banking Corp. https://icm.aexp-static.com/Internet/IntlHomepage/japa/IN
Australia & New Zealand Banking Group Limited https://www.anz.com.au/support/contact-us/complaints/
Barclays Bank Plc https://www.barclays.in/home/grievance-redressal-mechanism/
Bank of America https://bofa-india.com/contactus.html
Bank of Bahrain and Kuwait B.S.C. https://www.bbkindia.com/greviance-redressal-mechanism
Bank of Ceylon https://boc.lk/index.php?route=information/contact
Bank of China https://www.bankofchina.com/in/en/bocinfo/
Bank of Nova Scotia https://www.scotiabank.com/global/en/country/india.html 
BNP Paribas https://www.bnpparibas.co.in/en/client-complaints/
Citibank N.A. https://www.online.citibank.co.in/customerservice/home.htm?eOfferCode=INHOGNTHECONTU
Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A. https://www.rabobank.com/en/locate-us/asia-pacific/india/cooperatieve-rabobank-ua.html
Credit Agricole Corporate & Investment Bank https://www.ca-cib.com/our-global-markets/asia-pacific/india
Credit Suisse A.G https://www.credit-suisse.com/in/en/contact-form.html
CTBC Bank Co. Limited https://www.ctbcbank.com/content/dam/cbminisite/IN/grievance-redressal-policy.html
DBS Bank India Limited https://www.dbs.com/in/treasures/common/redressal-of-complaints-and-grievances.page
Deutsche Bank A.G. https://www.deutschebank.co.in/customer_feedback_new.html
Doha Bank Q.P.S.C https://in.dohabank.com/contact-us/
Emirates NBD Bank PJSC https://emiratesnbd.co.in/en-in/contact-us/?ref=footer
First Abu Dhabi Bank PJSC https://www.bankfab.com/en-in/contact-us
FirstRand Bank Limited https://www.firstrand.co.in/contact
Hong Kong and Shanghai Banking Corporation Limited https://www.hsbc.co.in/help/feedback-and-complaints/grievance-redressal-mechanism/non-demat-accounts/
Industrial & Commercial Bank of China Limited http://www.icbc-ltd.com/icbcltd/Contact%20Us/default.htm
Industrial Bank of Korea https://global.ibk.co.kr/en/common/ContactUs
JP Morgan Chase Bank N.A. https://www.jpmorgan.com/IN/en/contact-us
JSC VTB Bank https://vtbindia.com/about/information/
KEB Hana Bank https://global.1qbank.com/lounge/chennai/et/contact/index.html
Kookmin Bank https://www.kbfg.com/Eng/about/global/asia/india.jsp
Krung Thai Bank Public Co. Limited Contact us (krungthai.com)
Mashreqbank PSC Complaints | Mashreq Bank
Mizuho Bank Limited https://www.mizuhogroup.com/bank/locations/asia#india
MUFG Bank, Ltd. https://www.bk.mufg.jp/global/globalnetwork/
NatWest Markets plc. NatWest Markets – May I help you – With grievance Redressal
PT Bank Maybank Indonesia TBK https://maybank.co.in/Grievance.php
Qatar National Bank (Q.P.S.C.) https://www.qnb.com/sites/qnb/qnbindia/page/en/encontactus.html
Sberbank https://www.sberbank.co.in/grievance
SBM Bank (India) Limited https://www.sbmbank.co.in/aboutus/grievance-redressal-mechanism.php
Shinhan Bank https://www.shinhanglobal.com/global.shinhan#page=113606
Societe Generale India https://www.societegenerale.asia/en/contact/
Sonali Bank Limited https://www.sonalibank.in/contact.php
Standard Chartered Bank https://www.sc.com/in/important-information/grievance-redressal/
Sumitomo Mitsui Banking Corporation https://www.smbc.co.jp/asia/contact/
United Overseas Bank Limited https://www.uobgroup.com/in/contact-us/index.page
Westpac Banking Corporation https://www.westpac.com.au/contact-us/feedback-complaints/?fid= GL:GF:GF1:wbc:www:contact-us:feedback-complaints
Woori Bank https://go.wooribank.com/in/hs/cc/HSCC300_01L.do

7. State Co-operative Banks

Name of the Bank Contact us (Grievance Redressal Link)
The Andaman and Nicobar State Co-operative Bank Ltd. https://www.anscbank.in/contact-us/
The Andhra Pradesh State Co-operative Bank Ltd. https://www.apcob.org/contact/
The Arunachal Pradesh State co-operative Apex Bank Ltd. https://www.arunachalapexbank.com/contact.php
The Assam Co-operative Apex Bank Ltd. https://www.apexbankassam.com/contact-us.php
The Bihar State Co-operative Bank Ltd. http://bscb.co.in/Contact.htm
The Chandigarh State Co-operative Bank Ltd. https://cscbapex.com/contact-us/
The Chhattisgarh Rajya Sahakari Bank Maryadit https://www.cgapexbank.com/complains.php
The Delhi State Co-operative Bank Ltd.
The Goa State Co-operative Bank Ltd. https://gscbgoa.com/contact-us/
Gujarat State Co-operative Bank Ltd. https://gscbank.co.in/contact/
The Haryana State Co-operative Apex Bank Ltd. https://harcobank.org.in/contactus
The Himachal Pradesh State Co-operative Bank Ltd. https://hpscb.com/contact-us/
The Jammu and Kashmir State Co-operative Bank Ltd. Mr Manzoor Ahmad Bhat
Head Grievance Redressal Committee
Mob 9419647660
Jharkhand State Co-operative Bank Ltd. https://www.jscb.gov.in/PageContent.aspx?Id=8YtEYlKTcq4=
The Karnataka State Co-operative Apex Bank Ltd. https://www.karnatakaapex.com/new/index.php/en/contact-us
The Kerala State Co-operative Bank Ltd. https://keralacobank.com/contact-2/
The Madhya Pradesh Rajya Sahakari Bank Maryadit https://www.apexbank.in/EnquiryForm.aspx
The Maharashtra State Co-operative Bank Ltd. https://www.mscbank.com/FeedbackForm.aspx
The Manipur State Co-operative Bank Ltd. https://mscbmanipur.in/?page_id=847
The Meghalaya Co-operative Apex Bank Ltd. http://megcab.com/Contact%20Us.html
The Mizoram Co-operative Apex Bank Ltd. https://www.mizoapex.com/contact-us.php
The Nagaland State Co-operative Bank Ltd. https://nscb.co.in/contact-us/
The Odisha State Co-operative Bank Ltd. https://www.odishascb.com/contactus.php
The Puducherry State Co-operative Bank Ltd. https://mypscbank.com/contact.php
The Punjab State Co-operative Bank Ltd. https://pscb.in/CustomerServices/Complaint.aspx
The Rajasthan State Co-operative Bank Ltd. https://www.rscb.org.in/Contact
The Sikkim State Co-operative Bank Ltd. https://siscobank.com/Public/GetinTouch/Redressal
The Tamil Nadu State Apex Co-operative Bank Ltd. https://www.tnscbank.com/contact-us/contact-address/
The Telangana State Cooperative Apex Bank Ltd. https://tscab.org/apex-bank-departments/
Tripura State Co-operative Bank Ltd. https://tscbank.nic.in/contact.htm
The Uttar Pradesh Co-operative Bank Ltd. http://www.upcbl.in/contactus.html
The Uttarakhand State Co-operative Bank Ltd. https://www.ukstcbank.com/contact-us/
The West Bengal State Co-operative Bank Ltd. https://www.wbstcb.com/page/contact_us
The Daman and Diu State Co-operative Bank Ltd.* https://3dcoopbank.in/contact#

8. Scheduled Urban Co-operative Banks

Name of the Bank Contact us (Grievance Redressal Link)
Ahmedabad Mercantile Co-Op Bank Ltd. https://amcobank.com/n/complaint-form
Kalupur Commercial Coop.Bank Ltd. https://www.kalupurbank.com/contact-us/
Mehsana Urban Co-Op Bank Ltd. https://www.mucbank.com/mucb/branchnetwork
Nutan Nagarik Sahakari Bank Ltd., Ahmedabad https://www.nutanbank.com/grievances-redressal.html
Rajkot Nagrik Sahakari Bank Ltd. https://rnsbindia.com/atlas/branches.php
SBPP Co-operative Bank Ltd., Killa Pardi, Dist Valsad (Gujarat) http://www.pardipeoplesbank.in/contact-us/
Surat Peoples Coop Bank Ltd https://spcbl.in/dp-grievances/
Amanath Co-operative Bank Ltd. Bangalore https://www.amanath-bank.com/contactus.html
Andhra Pradesh Mahesh Co-Op Urban Bank Ltd. https://www.apmaheshbank.com/contactus.aspx
Indian Mercantile Co-operative Bank Ltd. https://imcbankltd.com/complaint/
Abhyudaya Co-operative Bank Ltd., Mumbai https://www.abhyudayabank.co.in/english/Contact.aspx
Apna Sahakari Bank Ltd. https://www.apnabank.co.in/contactus/suggestionform.php
Bassein Catholic Co-operative Bank Ltd. https://www.bccb.co.in/ContactUs.aspx
Bharat Co-operative Bank (Mumbai) Ltd., Mumbai https://www.bharatbank.com/dynamic/Customer
Bharati Sahakari Bank Limited. https://bharatibankpune.com/contact/
Bombay Mercantile Co-operative Bank Limited https://www.bmcbankltd.com/complaint.php
Citizen Credit Co-operative Bank Ltd., Mumbai https://citizencreditbank.com/mybank/customer-care
Cosmos Co-operative Bank Ltd https://www.cosmosbank.com/contact-us.aspx
Dombivli Nagari Sahakari Bank Ltd. https://www.dnsbank.in//Encyc/2016/8/5/Complaint-Redressal.html
G. P. Parsik Janata Sahakari Bank Ltd., Thane https://gpparsikbank.com/contact-us.html
Greater Bombay Co-operative Bank Limited https://greaterbank.com/consumer_complaints
GS Mahanagar Co-operative Bank Ltd., Mumbai https://mahanagarbank.net/contact.aspx
Jalgaon Janata Sahakari Bank Ltd https://www.jjsbl.com/customer_help.php?pageid=Nw==
Jalgaon People’s Co-operative Bank Ltd. https://www.jpcbank.com/customer-complaints
Janakalyan Sahakari Bank Ltd., Mumbai https://www.jsblbank.com/contact-us/
Janalaxmi Co-operative Bank Ltd., Nashik http://www.janalaxmibank.com/contactus.html
Janata Sahakari Bank Ltd., Pune. https://customercare.jsbnet.in/redressalcomplaint/add
Kallappanna Awade Ichalkaranji Janata Sahakari Bank Ltd. https://www.ijsbank.com/feedback
Kalyan Janata Sahakari Bank Ltd., Kalyan https://kalyanjanata.in/contact
Kapol Co-operative Bank Ltd., Mumbai http://www.kapolbank.com/contact_us.html
Karad Urban Co-operative Bank Ltd. https://www.karadurbanbank.com/
Nagar Urban Co-operative Bank Ltd., Ahmednagar https://nucb.in/contact-us
Nasik Merchant’s Co-operative Bank Ltd. https://namcobank.in/namco/complaintform
New India Co-operative Bank Ltd., Mumbai https://www.newindiabank.in/consumer_grievance.html
NKGSB Co-operative Bank Ltd., Mumbai https://www.nkgsb-bank.com/grievance-redressal.php
Pravara Sahakari Bank Ltd. https://pravarabank.com/complaints/
Punjab & Maharashtra Co-operative Bank Ltd. https://www.pmcbank.com/english/GrievanceForm.aspx
Rajarambapu Sahakari Bank Ltd. https://www.rajarambapubank.org/contact-us
Rupee Co-operative Bank Ltd. http://www.rupeebank.com/
Sangli Urban Co-operative Bank Ltd., Sangli https://www.sangliurbanbank.in/grivances.html
Saraswat Co-operative Bank Ltd., Bombay https://www.saraswatbank.com/feedback.aspx?id=Feedback
Shamrao Vithal Co-operative Bank Ltd. https://www.svcbank.com/Home/Grievances
Solapur Janata Sahakari Bank Ltd. https://sjsbbank.com/contactus.php?parent=131
Thane Bharat Sahakari Bank Ltd. https://tbsbl.org/page/contact
TJSB Sahakari Bank https://www.tjsbbank.co.in/Customer_care
Vasai Vikas Sahakari Bank Ltd. https://www.vasaivikasbank.com/contactus.html
Zoroastrian Co-operative Bank Ltd., Bombay https://www.zoroastrianbank.com/contact.aspx
Nagpur Nagrik Sahakari Bank Ltd https://www.nnsbank.co.in/index.php
Shikshak Sahakari Bank Ltd., Nagpur https://www.shikshakbank.com/contact/
The Akola Janata Commercial Co-operative Bank Ltd., Akola. https://www.akolajanatabank.com/cnt.php
The Akola Urban Co-operative Bank Ltd., Akola. https://www.akolaurbanbank.com/contact-us.php
The Khamgaon Urban Co-operative Bank Ltd., Khamgaon https://www.khamgaonbank.in/contact-form-2.html
Goa Urban Co-operative Bank Limited. https://www.gucb.co.in/customer-care.php

9. Regional Rural Banks

S. No. Name of the Bank Contact us (Grievance Redressal Link)
Andhra Pradesh
1 Andhra Pragathi Grameena Bank https://www.apgb.in/Ex-gratia-Grievances.php
2 Chaitanya Godavari Grameena Bank https://cggb.in/contact
3 Saptagiri Grameena Bank https://www.saptagirigrameenabank.in/contact.php
4 Andhra Pradesh Grameena Vikas Bank* https://www.apgvbank.in/contact-us.php
5 Telangana Grameena Bank https://tgbhyd.in/#/complaints
6 Assam Gramin Vikash Bank AGVB Contact (agvbank.co.in)
Arunachal Pradesh
7 Arunachal Pradesh Rural Bank https://apruralbank.co.in/contact.php
8 Uttar Bihar Gramin Bank http://www.ubgb.in/contactus.aspx
9 Dakshin Bihar Gramin Bank https://dbgb.in/welcome/complain
10 Chhattisgarh Rajya Gramin Bank https://www.cgbank.in/Home/AddNew
11 Saurashtra Gramin Bank https://sgbrrb.org/contact-us.html
12 Baroda Gujarat Gramin Bank https://www.bggb.in/complaints.php
13 Sarva Haryana Gramin Bank http://www.shgb.co.in/contact.html
Himachal Pradesh
14 Himachal Pradesh Gramin Bank https://www.hpgb.in/grievance
15 Jharkhand Rajya Gramin Bank https://www.jrgb.in/complaints.php
Jammu & Kashmir
16 J&K Grameen Bank https://www.jkgb.in/grievance.aspx
17 Ellaquai Dehati Bank https://www.edb.org.in/contact-us.php
18 Karnataka Gramin Bank https://karnatakagraminbank.com/complaints-grievances
19 Karnataka Vikas Grameena Bank https://ogrs.kvgbank.com/
20 Kerala Gramin Bank https://connect.keralagbank.com/Default.aspx?aspxerrorpath=/default.aspx
21 Maharashtra Gramin Bank https://www.mahagramin.in/ComplaintsGrievances
22 Vidharbha Konkan Gramin Bank https://www.vkgb.co.in/#/contact
Madhya Pradesh
23 Madhya Pradesh Gramin Bank https://mpgb.co.in/contactus.php
24 Madhyanchal Gramin Bank https://www.mgbank.co.in/complaint.php
25 Manipur Rural Bank https://manipurruralbank.com/contact-us/
26 Meghalaya Rural Bank http://meghalayaruralbank.co.in/contact-us
27 Mizoram Rural Bank https://mizoramruralbank.in/contact-us.html
28 Nagaland Rural Bank https://www.nagalandruralbank.com/
29 Odisha Gramya Bank https://odishabank.in/contactus
30 Utkal Grameen Bank https://www.utkalgrameenbank.co.in/contact.php
31 Punjab Gramin Bank https://pgb.org.in/contact-us/
32 Puduvai Bharathiar Grama Bank https://puduvaibharathiargramabank.in/contact-us/
33 Baroda Rajasthan Kshetriya Gramin Bank https://brkgb.com/contact.php
34 Rajasthan Marudhara Gramin Bank https://www.rmgb.in/complaintBox.php
35 Tamil Nadu Grama Bank https://www.tamilnadugramabank.com/feedback
36 Tripura Gramin Bank https://www.tripuragraminbank.org/CustomerGrivance.html
Uttar Pradesh
37 Aryavart Bank http://www.aryavart-rrb.com/contact.html
38 Baroda UP Bank https://www.barodaupbank.in/complaint.php
39 Prathama UP Gramin Bank https://prathamaupbank.com/Grievance.aspx
40 Uttarakhand Gramin Bank https://www.uttarakhandgraminbank.com/additional/complaint.html
West Bengal
41 Bangiya Gramin Vikash Bank https://bgvb.in/Contact-Us.aspx
42 Paschim Banga Gramin Bank https://www.pbgbank.com/complains
43 Uttarbanga Kshetriya Gramin Bank http://www.ubkgb.org/contact_us.php

10. Financial Institutions

Name of the Bank Contact us (Grievance Redressal Link)
National Bank for Agriculture and Rural Development https://www.nabard.org/grievanceform.aspx
Export-Import Bank of India https://www.eximbankindia.in/grievance-redressal
National Housing Bank National Housing Bank (nhb.org.in)
Small Industries Development Bank of India https://www.sidbi.in/en/online-enquiry/complaints

Customers of these banks and financial institutions can register complaints by visiting the website concerned about the entity. Use the reference number to lodge a grievance to Banking Ombudsman RBI using the official details.

Frequently Asked Questions about the Banking Ombudsman Scheme of RBI?

Q. What is the helpline number of the Regional Offices of the RBI (Reserve Bank of India)?
A. Click out the ‘ Regional office helpline numbers of RBI‘ to register your complaint or can visit the office to get services of the RBI.

Q. Who can register complaints to the Banking Ombudsman of RBI?
A. Every customer who gets services from the banks or financial institutes that are registered and regulated by RBI. You can use the Banking Ombudsman portal to register your grievances if your complaint is not resolved by the regulated entity.

Q. What are the institutions against which complaints can be registered to Banking Ombudsman?
A. People can register complaints against all services of the Banks that are registered under RBI regulations, NBFCs, Financial Institutions, Digital Payment and wallet service providers, Online transactions and Prepaid Payment Instruments (PPI). All the issues related to these institutions and services of RBI can be registered to the Banking Ombudsman of RBI.




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