The New India Assurance Co. Ltd. (NIA) is a Multinational Insurance company, that operates in 26 countries with its headquarters in Mumbai. Sir Dorabji Tata was the founder of this company in 1919.
It operates all over India and also in foreign countries. Some other companies that are promoted by it are Agriculture Insurance Company of India and GIC Housing Finance Ltd. The other promoted health insurance company and government-owned insurers are Health Insurance TPA of India Limited.
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Policyholders can register complaints about the insurance products and services of the New India Assurance to the concerned authorities or customer care executives. For this, you can call the toll-free number, e-mail or lodge an online complaint. You can raise complaints about these listed insurance products.
The Type of Insurance Products and Services Provided by New India Assurance are:
1. Motor/Vehicle Insurance:
- Standalone OD for Motor TW and PC and Standalone CPA cover
- Commercial Vehicles, Private Cars, and Two Wheeler
2. Health Insurance:
- Yuva Bharat Health policy
- Bhavishya Arogya Policy
- Standard Group Janata Mediclaim
- New India Flexi Group/Floater Mediclaim Policy
- New India Mediclaim Policy
- New India Asha Kiran Policy
- Cancer Mediclaim Expenses – Group
- Jan Arogya Bima Policy
- Senior Citizen Mediclaim Policy
3. Travel Insurance:
- Overseas Travel Ease Policy (Business & Holiday)
- Overseas Mediclaim Insurance Policy (Business & Holiday)
- Overseas Mediclaim Insurance Policy (Employment & Studies)
4. Miscellaneous Insurance:
- New India Flexi Griha Raksha
- New India Flexi Sookshma Udyam
- New India Flexi Laghu Udyam Suraksha
- New India Pension Protect Personal Accident Policy
- Office ProtectionHouse HolderShop Keeper
- Raasta Aapatti Kavach PolicyLoss of Profit Insurance (MB)
5. Rural Insurance:
- Brackish Water Prawn Insurance
- Calf Heifer Insurance
- Farmers Asset Insurance
- Pump Set Insurance (Group)
- Group Gramin Insurance
- Jan Suraksha Laghu Bima Policy
- Master Policy Insurance
- Rural Agricultural Implements
- Unborn Calf Bima
- MIP11-Animal Driven Sukshma Bima
- Pradhan Mantri Fasal Bima Yojana
6. Marine Insurance:
- Increased Value Policy
- E-product Specific Voyage
- Open Policy ALOP Insurance
- Annual Policy
- Annual Turnover Policy
- Open Cover Certificate
- Duty Insurance
- Sellers Interest Insurance
- Specific Voyage
These are some major insurance policies of New India Assurance. You can raise complaints about these issues by using the grievance redressal system of New India. The issues will be resolved within the given time limit.
The insurance and policy-related issues that can be resolved by the NIA are claims, payment, delay in service, wrong premium charges, product issues, refund/deposit, delay in payment, delay in claim settlement, new policy buying issues, agents, and other insurance complaints.
Note – If your complaint is not resolved by any given tier 1 grievance redressal authorities (toll-free customer care number, e-mail, or online portal) then you can lodge a grievance to the tier 2 Grievance Redressal Officer.
Tips – Further, you can file an online complaint to IRDAI (Insurance Regulatory and Development Authority of India) at Bima Bharosa.
How to Register a Complaint to New India Assurance Co. Ltd. (NIA)?
The New India Assurance Co. Ltd. (NIA) has a good complaint redressal mechanism for better, faster, and more effective customer services. You can register your complaint using the helplines like toll-free customer care numbers or e-mail.
The issues about the insurance products can be raised by the online complaint portal or can write an application at the nearest branches of the New India Assurance. The complaints will be resolved within the specified time limit.
Complaint Registration Fee and Redressal Time by New India Assurance:
Registration Fee: ₹0 (No Charges)
Redressal Time Limit: Up to 15 working days
⇒ To know more, Click out: Grievance Redressal Policy
You should know that if your complaints are not resolved you can approach the tier 2 grievance redressal officers and further to the IRDAI and Insurance Ombudsman. You can find out more about these officers and contact details with the right procedure to lodge a grievance below.
Customer Care Numbers
The toll-free customer care numbers of New India Assurance are available 24×7 to get support about insurance services. You can also register complaints by calling on these helpline numbers. Provide the asked details to the customer care representative.
Toll-Free Customer Care Numbers of NIA (New India Assurance):
|New Assurance India Complaint Number||18002091415|
|Call Me Back Request||Click Here|
|NIA Regional Office Contact Number||Click Here|
|For Feedback/Query||Click Here|
You can use these helplines and contact numbers of NIA branch offices to register your complaints. Not resolved? Approach the higher authorities or lodge an online grievance.
Tips – The Nodal Officers in the Regional Branches of New India Assurance are the higher authorities where you can escalate your complaint.
Register an Online Complaint to NIA
Policyholders of NIA can register an online complaint by their registered account or after successful registration of their new account at the official website. You can register your grievance about insurance policy claims, new registration, payment issues, and other related complaints.
Online Complaint Registration Links of NIA Portal:
|Register Online Complaints to NIA||File Complaint|
|Contact Customer Care Officers||Click Here|
|For Corruption/Unethical Practices in NIA||Vigilance Officer|
|Mobile App||Android | iOS|
|Social Media||Twitter | Facebook|
Procedure for Lodging Online Complaint
Follow the procedure to lodge an online complaint on the app or website NIA (New India Assurance):
Step 1: Visit the link to register an online complaint from the table. Log in or register your new account. Now, Click on the Grievance option from the dashboard menu.
Step 2: Click the initiate grievance to open the online complaint form.
Step 3: Fill out the required information in the online complaint form. Provide the insurance details, complaint details, and personal details in the form.
Step 4: Finally, submit the complaint form and note down the reference number to track the status. If your complaint is yet not resolved you can also approach the Nodal officers of your regional NIA branches.
Note – In the final stage, if you are not satisfied with the final responses of the officers or the complaint has yet not been resolved, you can escalate the complaints to the head office of New India Assurance.
NIA Online Services
Some important online services of New India Assurance like claim requests, new policies, payments, renewal of policies, and other online services are:
|Quick Request for Renewal of Policy||Renew Now|
|Quick Online Payment (Premium)||Pay Now|
|NIA Insurance Products & Policy||Apply Now|
|Other Online Services||Click Here|
Nodal Officers of New India Assurance for MACT
The nodal officers are appointed in the Motor Accident Claims Tribunal (MACT) and Workmen Compensation Court for the redressal of grievances about motor vehicle insurance and other issues. You can send an e-mail or contact the officers by using these details.
|Nodal Officers Contact E-mails||View/Download|
New India Assurance Head Office
If your grievance is yet not resolved or not satisfied with the final resolution then you can escalate the registered complaint to the Head Office of New India Assurance by e-mail. You can also write an application mentioning the previously registered complaint number or reference number. Also, can attach the receipt or policy number or other required details.
The New India Assurance Co. LTD.
87, M.G. Road, Fort,
E-mail: [email protected]
Phone No.: View Contact Details
Note – If your complaint is not resolved or not satisfied with the final order then you can file an online complaint to IRDAI (Insurance Regulatory and Development Authority of India).
Tips – Further, if your grievance is not resolved by IRDAI, then you can file a complaint to the Insurance Ombudsman (Council for Insurance Ombudsman) against the services of New India Assurance.
The Insurance Ombudsman (CIO)
If you are not satisfied with the final resolution of the grievance authority of New India Assurance, under the Insurance Ombudsman Rules, 2017 you can approach the Insurance Ombudsman. You can file an online complaint or can send an e-mail to the regional Ombudsman Officers.
Details to File an Online Complaint to Insurance Ombudsman:
|File an Online Grievance to Ombudsman||Lodge Complaint|
Note – If the dispute is more than ₹30 lakhs then file a petition at E-DAAKHIL of the Consumer Commission/Court to get redressal of the insurance dispute with New India Assurance.
To know the regional officers and contact details of the Insurance Ombudsman visit the link given below.
Read More: File an Online Complaint to IRDAI and Insurance Ombudsman
Tips – If you are not satisfied with the final order of the Insurance Ombudsman, you can approach the legal Consumer Court/Commission and further can use legal action (Higher Court or Supreme Court).
Frequently Asked Questions about New Assurance India
Q. What is the toll-free customer care number of New India Assurance?
A. The toll-free customer care number of New India Assurance is 18002091415 and the support e-mail is [email protected]
Q. Where can I approach if my complaint is pending or not satisfied with final redressal by the NIA?
A. You can lodge an online grievance through the portal or can write an application to the head of the regional office or can e-mail the complaint with the reference number. Further, escalate the complaint to the Head office then you can approach to IRDAI or the Insurance Ombudsman.
Q. How much time does New Assurance India take to settle the claim for any policy?
A. The time will be specified after the successful request of the claim for your policy. Generally, it varies from 7 days to 30 days. You can clarify or ask at the regional office or read the documents from the website.
- FAQs – New India Assurance
- Policyholders handbook by IRDAI
- Policy for the protection of policyholder’s interest