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PharmEasy: Lodge a Complaint about PharmEasy Services


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Customer Service
Quality of service or product
PharmEasy Logo
PharmEasy, Axelia Solutions Pvt. Ltd. (source:

PharmEasy, operated by Axelia Solutions Private Limited, is an e-commerce platform for pharmacy, online doctor consultation, and wellness/healthcare products & services. It is headquartered in Mumbai, Maharashtra. The major products & services include e-pharmacy (medicines & drugs), healthcare & beauty products, and lab tests.

Additional services are PharmEasy Plus membership, delivery of medicines, and franchisee labs (collection centre).

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Report these issues:

  • E-Pharmacy: If you have worries about medicines, delivery of unapproved drugs, or expired products sold by PharmEasy.
  • Healthcare: Issues related to personal/beauty care products, wellness items, health devices, lab tests, or fitness and nutrition supplements (allergy or infection).
  • Subscription: If you’re facing problems with the PharmEasy Plus subscription, free delivery membership plans, online doctor consultation, or other service charges.
  • Orders & Delivery: Dealing with online purchases (medicine/product orders), digital payments, Cash on Delivery (COD), quality of medicines and healthcare items, delivery delays, and associated fees.
  • Business/Lab Partner: Complaints about PharmEasy business partners (franchisees) or registered health partners, including problems with the platform, payment settlements, or internal disputes.

Want to complain about PharmEasy services? Contact the PharmEasy support team by dialling the toll-free customer care number, sending an email, or submitting a complaint online through your registered account or the PharmEasy mobile app.

Still, not resolved? You can escalate this complaint to the Grievance Officer for PharmEasy at Axelia Solutions Pvt. Ltd.

How to File a Complaint of PharmEasy?

According to the Customer Support Policy of PharmEasy, the complaint redressal mechanism is divided into 2 levels. If your initially lodged complaint is not resolved at level 1, you may escalate the opened case to the next designated authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period 30 days (It may vary, please read the refund/cancel and service policy of PharmEasy)
Refund Period 5 to 7 business days
Cancellation/Return Within 7 days of delivery

Levels of Lodging Complaint:

  • Level 1: Customer Service, PharmEasy
    • Toll-free customer care number
    • Email/WhatsApp
    • Register online complaint
    • PharmEasy App
  • Level 2: Escalate your complaint to the Grievance Officer for PharmEasy, Axelia Solutions Pvt. Ltd.

Please note: If your complaint is not resolved to your satisfaction by PharmEasy, you may file a consumer complaint with the National Consumer Helpline, Department of Consumer Affairs (MoCA), or the Consumer Commission (Forum) for compensation.

Level 1: Customer Care, PharmEasy

At this level, you can resolve your problems with the PharmEasy customer service team. Call (toll-free number), email, or WhatsApp to report your complaints.

Also, lodge your complaint online to PharmEasy for faster resolution (by chat/online form). While registering your concerns, provide:

  • Order ID
  • Nature of Complaint
  • Description of the Issue
  • Attach relevant documents, if any, such as images of the expired medicine/products, bills, etc.

Contact customer service:

Tip: Beware of scams, don’t share bank/personal details; use only the official PharmEasy app for help. Stay safe!

Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of food or health supplement products sold by PharmEasy and its partnered retailers.

Level 2: Grievance Officer, PharmEasy

As per the IT Act 2000 and E-Commerce Rules 2020, If your previously raised complaint with PharmEasy’s Customer Service at the first level is not resolved to your satisfaction within 7 days, then you may escalate your complaint to the designated Grievance Officer for PharmEasy at Axelia Solutions Pvt. Ltd.

Required details in your written grievance letter or email:

  • Reference/ticket number of the previous complaint
  • Order ID
  • Reason for dissatisfaction and expected relief
  • Description of the disputed matter with supporting documents

To file your grievance, send an email to PharmEasy at  For complaints related to the PharmEasy Store/Franchisees, you can contact Axelia Solutions Pvt. Ltd. at:

Designation Grievance Officer, PharmEasy
Phone Number +918048641743
Address Grievance Officer for PharmEasy – Axelia Solutions Private Limited, Office No. E1-509, 5th Floor, Kailas Esplanade Premises Co-op Society Ltd, LBS Road, Ghatkopar West, Mumbai – 400086

Have complaints regarding the quality of medicines or drugs purchased from PharnEasy? You can file a complaint with the Central Drugs Standard Control Organization (CDSCO) under the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of the Government of India.

Not resolved to your satisfaction by the Grievance Officer of PharmEasy?

If you are not satisfied with the final resolution of PharmEasy, then file an informal consumer complaint with the National Consumer Helpline (NCH) for arbitration. Additionally, you may opt for internal arbitration with Axelia Solutions Pvt. Ltd. to resolve the dispute internally.

Alternatively, you can file a formal complaint against PharmEasy or its partners with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court/Forum to demand compensation for the loss.


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