Bad Hotel and Poor Customer Service from B.C

Conf: 4378.977.296, PIN: 1802
Dear Sirs. I am following up on a complaint I made by phone 14/7/2024 regarding the poor quality and service at the GO INN Nana, Bangkok. The room is completely internal with no ventilation. When the bathroom is used the smell permeates the room for hours. When the shower is used, my fresh clothes which can on be hung on a rail become damp. The walls are thin, and I can hear the person in the next room coughing and vomiting through the night. The hose on the toilet has burst twice in the middle of the night while I was sleeping. I awoke and turned off the tap before any major flooding could occur. I understand that the room was not expensive, but it was advertised at 50% discount and as an apartment when in reality it did not have facilities associated with just a room. The staff are polite and respond to requests for service, but they don’t seem enthusiastic. My stay was booked until 30/7/2024. At the moment I am in Phnom Penh on a side trip at the M9 Kirirom which is excellent and also booked through you. I return to Bangkok 18/7/2024 and have obtained alternative accommodation at a similar price not far from the GO INN. This is 100% better than the room at the GO INN and was booked through Agoda. Your agent that I spoke to on the phone said they would contact the GO INN and get back to me within 24 hours. It has now been 3 days and I have not heard from Booking.com or the GO INN. I travel quite a lot as I am retired and have been using Booking.com for my accommodation both in Australia and overseas. This episode has shaken my faith in Booking.com for future bookings as poor advertising online combined with poor customer service is not something I want to deal with again.