Hi Team,
I am writing to express my frustration and disappointment regarding a defective Apple Watch worth 39,999 INR that I recently purchased from Amazon. As the promoter, I am extremely dissatisfied with the lack of proper after-sales service and the refusal to provide a refund for the faulty product.
Order Details:
• Product: Apple Watch
• Order Value: 39,999 INR
• Price: Rs. 39,999
• Date of Purchase: [09.06.2024]
Issues Faced:
1. Defective Product: Upon receiving the Apple Watch, we found that it was defective and not functioning correctly. We have documented proof, including pictures and videos, of the issues with the product.
2. Lack of Refund Option: Despite numerous calls to customer service, we have been repeatedly denied a refund. This is unacceptable, especially given the clear evidence of the product’s defects.
3. False Promises of Open Box Delivery: When purchasing the product, Amazon indicated that the delivery would include an open box inspection with an agent present. However, upon delivery, the Amazon delivery person refused to open the box in front of us, stating that such a service was not available.
4. Misleading Information from Customer Support: Customer support provided inconsistent information and ultimately directed us to a service center. When we visited Reliance Retail Ltd. in Greater Noida, the staff refused to process a refund, citing hardware issues.
Given these circumstances, I demand immediate action to resolve this issue. If we do not receive a satisfactory response and a full refund, we will be left with no choice but to pursue legal action against Amazon. We have all necessary evidence to support our claim, including photos, videos, and records of our interactions with customer service and the delivery person.
I expect Amazon to uphold its commitment to customer satisfaction and promptly address this issue. Please provide a resolution within the next 48 hours.
Thank you for your immediate attention to this matter.
Sincerely,
Laxmi Singh
Flat 04094, Tower 4, ATS Green Paradiso, Greater Noida
