To Whom It May Concern,
Subject: Complaint Regarding Mismanagement and Poor Customer Service at Meghna Hyundai, Bongaigaon
I am compelled to write again to express my ongoing dissatisfaction and concern over the handling of my car’s service at your Meghna Hyundai service center in Bongaigaon. My vehicle (license plate AS01-EJ-6577) was originally sent for an AC compressor replacement today morning at 8am.
Despite arriving early and being repeatedly assured by your staff that the service would be completed by 2 PM, the service was not even initiated until the afternoon. When finally addressed, we were met with unprofessional behavior and significant delays, only to be informed much later in the day — after hours of waiting — that the necessary parts were unavailable and the service could not be completed until after Durga Puja.
This level of mismanagement raises serious concerns. If the parts were unavailable, why were we not informed earlier? Why were assurances given repeatedly throughout the day? This not only caused unnecessary delays and inconvenience but also resulted in a complete waste of a day where I had other significant commitments.
We have been loyal customers of Hyundai, owning three vehicles from your brand. This experience seriously undermines our trust and questions our future with Hyundai. We expect a certain standard of service and transparency, which was not upheld in this instance.
I urge you to investigate this matter thoroughly and take appropriate actions against the mismanagement and poor customer service displayed at your center. We expect a formal apology and assurance of better service in the future. Please address this issue with the seriousness it warrants.
Thank you for your attention to this urgent matter. I await your prompt response and resolution.
Sincerely,
Baharul Islam
