Indian Oil Corporation Limited (IOCL) is an energy generation and distribution company that provides services in the field of petroleum oil, CNG & LPG gas. It has a large network for the distribution of petroleum products all over India and also in foreign countries.
Indian Oil provides Liquified Petroleum Gas as Indane Gas LPG or CNG (Compressed Natural Gas) services for domestic and commercial uses to their customers. Many petrol pumps are connected to petroleum oil refineries to provide a smooth and easy availability of Gasoline, Petrol, and diesel.
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Many times, customers have to face issues with the supply of LPG Gas, emergency gas cylinder leakage, low weight, new connections, and quality of the petroleum products and oils. Most of them don’t even know how to raise their concerns and what is the right procedure to get faster redressal of the complaint.
You can use the toll-free helpline numbers of Indane Gas or Indian Oil for customer support. Also, an Online portal of Indian Oil is available where you can register an online complaint. All the procedures and details of the higher authorities are provided in the sections below.
Grievance Fee & Redressal Time Limit:
| Complaint Registration Fee of Indian Oil | No Charges (0) |
| Grievance Redressal Time Limit | 7 to 30 Working Days (Depending on the issue) |
: ⇒ To Know More, read: Citizen Charter of Indian Oil
Read carefully all the instructions; Know the helplines and higher grievance redressal authorities (If your complaint is not resolved by Indian Oil within the given period).
Indian Oil Helplines for the Indane LPG/CNG Gas and Petroleum Services
Indian Oil has provided various official helplines for their consumers to get redressal of their issues and problems of the gas or petroleum services. You can call on the toll-free customer care numbers, e-mails, and WhatsApp number to lodge your complaint. Customers can also use the online portal to lodge an online grievance.
Categories of Indian Oil Services are:
- LPG Gas
- Lubes
- Aviation
- Institutional Business
- Petrol Pump
- Petroleum Products
Some common issues of the Indian Oil services are – Indane LPG gas connection, delivery, online or offline bill payment, and transactions, booking of gas cylinders, unethical and corrupt practices in weightage of gas cylinders, low-quality petrol or diesel, and other issues with petroleum products and services of the Indian Oil.
Customer Care Helpline Numbers of Indane Gas and Indian Oil to Register Complaints:
| Indian Oil Complaint Number | 18002333555 |
| Indane Gas LPG Emergency Leakage Helpline Number | 1906 |
| Pradhan Mantri Ujjwala Yojana (PMUY) Helpline Number | 18002666696 |
| Indian Oil Servo Lubricant Care WhatsApp Number | +919152411411 |
Indane Gas Booking Numbers and Online Portals:
| Missed Call Number | +918454955555 |
| SMS/IVRS Booking | +917718955555 |
| WhatsApp Number | +917588888824 |
* You can also book the Indane gas cylinder on the Mobile app of Indian Oil.
File Online Complaint to Indian Oil
Important Links of Indian Oil to File Online Complaints about Products/ Services (Indane/LPG/Petrol Pump, etc.:
Customers can raise their concerns on the official grievance registration portal of Indian Oil. You need to visit the link below to lodge an online complaint. All the instructions and procedures are provided in the sections below. Read carefully and follow this guide to get faster redressal of your issues.
| Register Online Complaint to Indian Oil | Click to Register |
| Lodge Online Vigilance Complaint | Click to report |
| Business Enquiries | Click to enquire |
| E-mail (Servo Lubricants) | servocare@indianoil.in |
| Track Complaint/Request Status | Click to track |
Customers can also file complaints on the official app of IndianOil One. The information is provided in the table below. You can choose the customer care option in the menu of the app and select the type of service or category. Provide the required details and description of issues. Submit it and track complaints from the menu.
Alternative Options:
| Indian Oil Mobile App | Android | iOS |
| Social Media | Twitter | Facebook |
| New LPG Connection | Apply on IOCL |
Procedure to File a Complaint to Indian Oil
- Visit the above link to open the online complaint form.
- Select the category of the service – LPG, Lubes, Aviation, Institutional Business, or Petrol Pump.
- Select the category and sub-category of the complaint.
- Provide other required information.
- Describe the issue and complaint.
- Finally, submit the complaint form. Don’t forget to note down the reference number to track the status of the complaint.
Note – If your complaint is not resolved within the given time limit or unsatisfied with the final order then you can approach the higher authorities of Indian Oil by e-mail, file an RTI or visit the regional office.
⇒ Further, you may approach: the National Consumer Helpline & Consumer Court
Types of Complaints
Indane LPG Gas related:
- New connection/DBC (Double Cylinder) related
- The forced sale of Accessories
- Cylinder quality related
- Refill supply related
- Cash & carry related
- Rude behaviour
- PAHAL Subsidy related
- Diversion/misuse, service issues
- Overcharging, Online/website payment issues
- SMS/IVRS refill booking
- Bulk LPG and Customer support
Lubes
- Retail customers’ complaints
- Industrial customer related
- Product quality issue
- Price and Service issues
Aviation and Industrial Business
- Account and commercial service-related
- Quality of product, supply, and price issues
- Online services and payment issues related
- Petroleum products related and other issues
Petrol Pump Related
- Cashless/e-payment
- Facility and service-related
- Fuel-related (Quality and Quantity)
- Fuel@IOC Mobile app
- Loyalty cards/ Reward cards/ Prepaid card service
- Services and kerosene
