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Complaint Regarding Poor Service of Newly bought vehicle and Unacceptable Behavior by Dealer Staff – VC Motors Ruma Kanpur.

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Dear Concern,
I hope this email finds you well.
I am writing to express my deep dissatisfaction with the service I have received for my newly bought Mahindra Scorpio at your dealership – VC Motors, as well as the unacceptable behaviour exhibited by their staff.
I bought a Scorpio on 9 Feb, 2024 from VC Motors, Ruma, Kanpur – UP78 HQ4811
After some days following issues came into observation:
AC of vehicle was not cooling properly, its seats were shaking and the bidding of Windshield mirror was eradicating.
On first service, when I brought my vehicle to them, despite having made an appointment in advance, the service was not only delayed but also executed inadequately and extra money was charged from me for pick and drop by the executive.
The same issue occurred at second and third service and my problem was not resolved.
The issues of my vehicle which I raised were not thoroughly addressed even after the third service, and the quality of workmanship was far below the standard I expected from Mahindra.
Furthermore, I was appalled by the unprofessional and disrespectful behaviour of your staff during my all visits – there is no one to listen to the queries.
Their attitude was dismissive, and they showed a blatant lack of regard for customer satisfaction.
Such behaviour is simply unacceptable and tarnishes the reputation of Mahindra as a reputed automotive brand.
As a loyal customer who has chosen Mahindra for its reliability and customer service, I am deeply disappointed by this experience. I urge you to take immediate action to rectify the situation.
This should include:
• Conducting a thorough investigation for the poor service and resolve my vehicle issues by service – Poor cooling of Ac, improper seat shaking issues and Windshield mirror’s bid uprooting.
• Taking appropriate disciplinary action against the staff members found responsible for misconduct.
• Provide me with a detailed explanation of the steps you will take to ensure that such incidents do not occur in the future.
• Offering compensation for the inconvenience and frustration caused by this ordeal, such as a complimentary service or maintenance package.
I trust that you will address this matter with the seriousness it deserves and take proactive measures to uphold the standards of excellence that Mahindra is known for. Please respond to this email at your earliest convenience to acknowledge receipt of my complaint and provide a timeline for resolution.
Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.
Sincerely,
Rishabh Bhatt
+91 83540XXXXX
Mahindra Scorpio, Black
UP78 HQ4811
Vehicle holder: Vikas Bhatt

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