Hi,
I am Radha Krishnam Raju, owner of Hundai Creta Car bought in 2020 from Hundai motor Company in Chennai.
After 2 Years of running it started giving problems with the Dashboard ( Radio screen). It was notified to the Service department the same. They used to reset and it used to start with intermittent non functioning of the same. Now it completely stopped working.
The CAR Registration is TN10BL 2883. Last month when I gave for service, immediately the next day this problem again came and it stopped completely not working.
As I was not in Chennai for couple of weeks, I could not take back to the Service center. When I took it to the service center with this Complaint, it was notified to me that this model was terminated and I have to take the CAR to a Private place for Repair. The main reason for not attending is that the warranty expired I think and this is not acceptable. Since 2 years when the CAR was very much under warranty this was not working properly. I just this for MAPS only and nothing else.
As per the advice of service dept., I took the CAR to a place Radio warehouse, Chennai. After inspecting the CAR they informed that as this is Proprietary getting the parts is difficult.
As the CAR Is less than 4 years old and is this the service level of CARS from a Hundai subsidiary Company??
I have the CAR Warranty of 5 Years but the KM got exceeded and I came to know that this is the reason for not repairing / replacing the same.
Also I came to know the CAR tyre stepheni is one size less, making it not usable for regular use. For few thousand reasons why a Company should take such steps I do not understand.
This is not acceptable service levels from you . I would like to escalate the same to all Customers and also expect an action on both of them soonest .
I have no option just to extent again the warranty seeing the dependability of your services, for another one year by paying Rs 17000/-. This is another additional cost for us
Waiting for your response before I take further course of action on the same. please see the blank dashboard when the engine is running.
Regards
Raju
