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Regarding 2X refund

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Booking Id: – TRNAV1G6Q4IC5079IF
I got voucher regarding my booking but unable to use it.
When I talk to costumer care they told me that you cannot use voucher for another member and different terms and condition which are not mentioned in application while booking. I have call recording of costumer care.
Please resolve my issue otherwise I will complaint National consumer Court.

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