Chief Minister’s Public Grievance Redressal System (CMGRS) of the government of Andhra Pradesh is an integrated public grievance redressal system for the citizens of Andhra Pradesh to register, track and redress any public grievances related to public services, bribe/corruption, departments, government offices, or ministries.
The Andhra Pradesh Public Services Delivery Guarantee Act, 2017 of the Andhra Pradesh government is a law that guarantees time-bound delivery of various public services rendered to citizens and provides a mechanism for punishing the errant public servant if they are deficient in providing the stipulated services.
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The Act covers 336 services from 33 departments of the state government. Some of the services are: ration cards, certificates, licenses, pensions, land and property records, drinking water/electricity, and disposal of grievances
District Offices that are under the PGRS AP:
- Alluri Sitharama Raju
- Anakapalli
- Ananthapuramu
- Annamayya
- Bapatla
- Chittoor
- Dr. B.R. Ambedkar Konaseema
- East Godavari
- Eluru
- Guntur
- Kakinada
- Krishna
- Kurnool
- Nandyal
- NTR
- Palnadu
- Parvathipuram Manyam
- Prakasam
- Sri Potti Sriramulu Nellore
- Sri Sathya Sai
- Srikakulam
- Tirupati
- Visakhapatnam
- Vizianagaram
- West Godavari
- Y.S.R.
Have complaints regarding any AP government services, offices, or departments? The grievances can be registered at AP CMGRS (PGRS) from various sources, such as GSWS, 1902 Call Center, Mobile App, online complaint registration form, and Collectorate Grievance Day (PGRS Monday).
How to File a Complaint Against Departments or Offices of the Andhra Pradesh Government?
Citizens can lodge public grievances against any department of government offices through CM PGRS. The system is linked with the Aadhaar number of the petitioner and assigns proper responsibility to the concerned public authority. The ways to register a complaint if public services are denied or not delivered by officials are:
- Online: Visit PGRS’s official website, fill out the online form, and receive an acknowledgement number.
- Offline: Visit the Meeseva center or department officer, submit the complaint form, and get an acknowledgement number.
- Call Center: Call toll-free helpline number 1902, register the complaint, and receive an acknowledgement number.
- Mobile App: Download the PGRS app, register the complaint, and get an acknowledgement number.
- PGRS Monday: Visit the Collectorate office on Mondays, register the complaint with the Collector or Joint Collector, and receive an acknowledgement number.
The grievance acknowledgement number (YSR ID) can be used to track and escalate the unresolved complaint.
Major departments associated with AP PGRS are:
- Agriculture and Cooperation
- Consumer Affairs, Food and Civil Supplies
- Health, Medical and Family Welfare
- Home Affairs (AP Police and Others)
- Municipal Administration and Urban Development
- Panchayat Raj and Rural Development
- Revenue (Property, Lands, etc.)
- Social Welfare
- Transport, Roads and Buildings
- Water Resources
If not resolved within 90 days (within 24 hours in case of emergency), escalate your grievance to the next level of authority. The grievance escalation levels are:
- Level 1: Local Office or Department (Nodal Officer)
- Level 2: District/Department Grievance Cell (Public Grievance Officer)
- Level 3: State Grievance Redressal Authority (Head of Department/Secretary)
- Level 4: Chief Minister’s Grievance Cell (CMO), Andhra Pradesh
Note: If necessary, consider seeking guidance from a legal expert or lawyer before approaching the appropriate legal authority or taking any legal action.
Register a Complaint
To Lodge your complaint online or by AP CM Helpline Number through CM PGRS (Public Grievance), provide the following details:
- Complainant detail: Name, Mobile Number, and address including block, panchayat/ULB (Municipality)
- Subject of complaint
- Associated Department/District Office
- Description with facts
- Supporting Documents, if any (For online grievance)
Links to Lodge Public Grievances Online to Govt. of Andhra Pradesh:
| Online Grievance to AP PGRS | File a complaint |
| Track grievance status | Click to track |
| CM Helpline Number | 1902 |
Do you want to submit a written grievance letter? You can send a post to:
Address: Chief Minister’s Public Grievance Redressal System (CM PGRS), Block 1, Secretariat, Velagapudi, Amaravathi, Andhra Pradesh, India.
Have complaints related to Central Government Offices or Schemes? Lodge your grievance through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS).”
Procedure
Steps to Lodge a Public Grievance Online through CM PGRS, AP:
Online Method:
- Go to “https://pgrs.ap.gov.in/“.
- Click “Login” from the menu.
- Choose “Citizen Login”
- Select any one method, “Aadhaar No.” or “Virtual ID (VID)”
- Enter the Aadhaar Number and image captcha
- Click “Get eKYC OTP’ and verify with OTP.
- Select “Lodge grievance”
- Fill out all the required details with an asterisk (*) sign.
- Attach documents (if any).
- Click the “Submit” button to register your grievance.
Offline Method:
- Call the AP PGRS Call Center at 1902 or visit a Meeseva center.
- Submit a written grievance letter to Meeseva or the department officer.
- Provide details if registering through the Call Center.
- Attach documents with the written letter (if available).
- Specify the recipient: SP, Collector, Department, or other.
If not resolved, resubmit your grievance with the YSR ID of the previously lodged complaint through AP PGRS.
Contact Department
The emails of some departments, for departmental queries or clarification regarding the submitted grievances through AP PGRS, are provided below.
| Nodal Officer, Department | |
|---|---|
| Agriculture & Cooperation, Animal Husbandry, Dairy Development and Fisheries | smeahdd-rtgs@ap.gov.in |
| Civil supplies (Rice Card Issue), Women and Child Welfare (Anganwadi Issues), Special Enforcement Bureau (Liquor Issues), Planning, Disaster Management | smewomenchild-rtgs@ap.gov.in |
| Energy (Power Supply Issues), Discoms (SPDCL, EPDCL, CPDCL), Municipal (Town & Country Planning) | smeenergy-rtgs@ap.gov.in |
| Municipal Administration, Engineering & Water Supply, MEPMA, AP TIDCO, AP Housing Board, Energy (AP Genco, AP Transco) | smemaud-rtgs@ap.gov.in |
| Industry & Commerce, Forest, Water Resources Irrigation, Environment, Science and Technology, Youth Advancement, Tourism and Culture, Finance | smeforest-rtgs@ap.gov.in |
| Grama/Ward Sachivalayam and APSEVA Issues | smeitec-rtgs@ap.gov.in |
| Health, Medical & Family Welfare, Health Emergency Related issues | smehealth-rtgs@ap.gov.in |
| Home (Police related Issues), Housing, Transport, R & B (RTO, APSRTC and Roads Issues) | smerandb-rtgs@ap.gov.in |
| Panchayath raj & Rural Development | smeprrd-rtgs@ap.gov.in |
| Revenue-CCLA, SSLR, Endowments, Prohibition and Excise, Registration and stamps, Commercial Taxes | smerevenueland-rtgs@ap.gov.in |
| School Education and Higher Education (Education-related Issues) | smese-rtgs@ap.gov.in |
| BC/SC/ST/Minority Welfares | smebcwelfare-rtgs@ap.gov.in |
| Labour and Factories, Law | smelabour-rtgs@ap.gov.in |
Frequently Asked Questions about AP PGRS
Q1. How can I register a complaint regarding AP government services, offices, or departments?
A1. Complaints can be registered through various sources, including GSWS, the 1902 Call Center, the Mobile App, the online complaint registration form on PGRS’s official website, and Collectorate Grievance Day (PGRS Monday).
Q2. What is the Andhra Pradesh CM Helpline Number and Email for registering grievances?
A2. To register grievances, you can reach out to the AP CM Helpline at 1902. Additionally, you can email your concerns to jkchelpdesk-ap@ap.gov.in.
Q3. What are the ways to register a complaint if public services are denied?
A3. Complaints can be registered by visiting PGRS’s official website and completing the online form. You can also contact a Meeseva centre or department officer to submit the complaint form. Alternatively, you can call the toll-free helpline number 1902. The PGRS app is another option for registration, and you can also visit the Collectorate office on Mondays to register complaints with the Collector or Joint Collector.
Q4. Where can I escalate my grievance if it’s not resolved at the local/initial level?
A4. If your grievance is not resolved locally, you can escalate it through different levels. At Level 1, you would contact the Local Office or Department, specifically the Nodal Officer. If the issue persists, you may escalate it to Level 2, involving the District/Department Grievance Cell with a designated Public Grievance Officer. Further escalation to Level 3 involves the State Grievance Redressal Authority, represented by the Head of Department or Secretary. In cases where resolution is pending, the highest level is Level 4, directed to the Chief Minister’s Grievance Cell (CMO) in Andhra Pradesh.
Q5. What is the Andhra Pradesh Public Services Delivery Guarantee Act, 2017?
A5. The Andhra Pradesh Public Services Delivery Guarantee Act, 2017, is legislation ensuring the time-bound delivery of various public services in the state. It establishes a mechanism for holding public servants accountable if they fail to provide services within the stipulated timeframes.
