Bank of Baroda (BOB) is a leading Indian public sector bank offering a wide range of banking and financial services. The bank operates across 17+ countries, catering to individual, corporate, and international banking needs.
Dena and Vijaya Bank are amalgamated with the Bank of Baroda. The Joint Venture Companies of BOB are India Infradebt Ltd. and India International Bank Malaysia Berhad.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
The domestic subsidiaries are:
- Nainital Bank Ltd.
- IndiaFirst Life Insurance Company Limited
Overseas Subsidiary (International) of Bank of Baroda:
- Bank of Baroda Ltd, (Botswana, Guyana, Kenya, New Zealand, Tanzania, Uganda, and UK)
- Overseas Associate: Indo-Zambia Bank Ltd. (Lusaka)
Need Help? If you have any issues with BOB’s services, file your complaint to BOB Customer Care via toll-free number, WhatsApp, email, or online IGRS form.
If unresolved, escalate your complaint to the Regional/Zonal Manager. For disputes or unsatisfactory resolutions, escalate further to the Nodal Officer with your reference number.
Still Facing Issues? As a final step, lodge a complaint with the Banking Ombudsman (RBI) if you’re dissatisfied with BOB’s final resolution.
How to File a Complaint to the Bank of Baroda (BOB)?
Bank of Baroda has provided an integrated grievance redressal mechanism for your concerns about personal/corporate banking, accounts, loans, investments, insurance, digital products, and even unauthorized transactions.
Resolution Time:
- Most complaints aim for resolution within 30 days (refer to BOB’s grievance redressal policy for specifics).
- Transaction failures with refunds typically resolve within 7 business days (check BOB’s compensation policy).
Level 1: Customer Service, BOB
Contact BOB Customer Care via toll-free number, WhatsApp, email, or the online IGRS form through BOB’s Self-service Portal for Grievance Redressal (SPGRS).
If unsatisfied with the initial response, submit a written application to your branch manager.
BOB Customer Care Number
Need Help with Bank of Baroda? Call the customer service team, send an email or file a written complaint with your branch manager if needed.
- BOB complaint number: 18005700
- WhatsApp Number: +918433888777
- Helpline number: 18001025627 (unauthorized transaction); +917966296629 (NRI)
- Email: bobsupport@cardbranch.com (unauthorized transaction), merchant.business@bankofbaroda.com (Business)
You can also give a missed call on this number +918468001111, +918468001122 for help from BOB executives.
Remember: Keep a reference number for tracking your complaint status.
Note: For blocking banking services (UPI, debit card, mobile/internet banking, etc.), call the toll-free numbers 18002584455 and 18001024455 to resolve the unauthorized transactions from Bank of Baroda.
Not resolved within the given time limit (7 working days)? Escalate the complaint to the Regional and Zonal Manager with acknowledgement/ticket number.
NRI Customer Care, Bank of Baroda
For NRI (Non-Resident Indian) customers:
- NRI customer care number (overseas): +917966296629
- Toll-free number: 18005700 (India)
- Email: nribo@bankofbaroda.com
From Overseas:
| Country | NRI Toll-Free Number |
|---|---|
| Kenya | 0800721742 |
| Oman | 80077196 |
| UAE (United Arab Emirates) | 80001830996 |
| United States (USA) | 18445379719 |
| UK (United Kingdom) | 08000478340 |
Have any doubts or dissatisfaction with customer services? Lodge your complaint online through the CRM portal or visit the nearest associate/subsidiary branch office of the bank.
Alternatively, you can escalate the disputed case to the Principal Nodal Officer or Head of the Customer Service Center, Bank of Baroda.
File a complaint online
Bank of Baroda has an integrated online complaint management system where you can file your banking complaints online with some required information. Also, if your issues are not resolved at the Branch Office, submit this case online to the next authorized officials (Regional/Zonal level).
Provide these details in the online grievance form:
- Personal details like name, mobile no. and email
- The type of account (business correspondent, domestic/NRI customer, etc.)
- The subject of the complaint (Business)
- Brief description of the issue with facts
- Upload or attach supporting documents.
Lodge a banking complaint online here with the Bank of Baroda:
To block your card, email at bobsupport@cardbranch.com and for forex service issues, email your concerns to care.fbo@bankofbaroda.com.
Not resolved within 7 days or dissatisfied with the final response? Don’t worry. Escalate your complaint to the Regional Manager by email, online grievance form, or a written letter to the Regional Branch Office.
Additionally, you can contact your nearest branch office of the bank.
Level 2: Escalate to Grievance Redressal Officer, Bank of Baroda
First, escalate your complaint to the Regional Manager with the reference number of the previous complaint and further you can approach the Zonal Manager of the bank, appointed as Grievance Officer.
Must provide this information:
- Provide your contact details, reference number, and reason for dissatisfaction (if any).
- Describe the dispute and attach supporting documents (optional).
To escalate your grievance, re-open the complaint (bankofbaroda.co.in) using the reference number or download the grievance form:
Or, you can visit your branch and request escalation to the Regional or Zonal Manager.
Additionally, you can complain online about the unethical/corrupt behaviour of staff/officers of the Bank of Baroda through CPGRAMS (Central Government) to the respective department of the Bank.
Regional Manager, BOB
Has your complaint not been resolved within 15 working days or dissatisfied with customer care or the response from the online support of Bank of Baroda? Escalate your unresolved/unsatisfactory complaints to the designated Regional Manager in the concerned region.
For this, visit the link to know the e-mail, phone number, and official address of your Regional Manager:
Still, need help or not resolved within 7 days? Approach the Zonal Manager and Nodal Officer of the bank.
Zonal Manager, BOB
If still your complaint is not resolved, the escalated matter will be taken up by the Zonal Manager (as per the grievance redressal policy) of Banka of Baroda.
Contact details of the Deputy General Manager of respective Zones of the bank:
| Zone (BOB) | Phone No., Email, and Address |
|---|---|
| Ahmedabad | Phone No: +917926473064 Email: dgm.ngz@bankofbaroda.com Address: Deputy General Manager, Ahmedabad Zone, Bank Of Baroda Towers, 6th Floor, Opp.Law Garden, Ellisbridge, Ahmedabad – 380006. |
| Baroda | Phone No: +912652316502 Email: dgm.sgz@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, 5th Baroda Bhavan (Zonal Office), R.C. Dutt Road, Alkapuri Vadodara. |
| Bengaluru | Phone No: +918025011247 Email: dgm.blr@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Regional Office – North,1st Floor, 41/2, Vijaya Tower, M.G. Road, Trinity Circle Bangalore – 560001. |
| Bhopal | Phone No: +917554049032 Email: dzh.mpz@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Zonal Office (Bhopal Zone), Plot No. 202, Ganga Jamuna Complex, M. P. Nagar, Zone-1, Bhopal – 462011. |
| Chandigarh | Phone No: +911722717324 Email: dzh.chandigarh@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda Zonal Office (Chandigarh Zone), Building No. 2, Overbridge, Sector 17 B, Chandigarh – 160017. |
| Chennai | Phone No: +914423454337 Email: dzh.sz@bankofbaroda.co.in Address: Deputy General Manager, Bank of Baroda, Zonal Office, Chennai, “Baroda Pride”, New No. 41, 3rd. Floor, Luz Church Road, Mylapore, Chennai-04. |
| Ernakulam | Phone No: +914842867802 Email: dzh.ekmz@bankofbaroda.co.in Address: Deputy General Manager, Bank of Baroda, Zonal Office, Ernakulam, 4th floor, M.G. Road Metro Station Complex, M.G. Road, Ernakulam – 682035. |
| Hyderabad | Phone No: +914023287202 Email: dzh.hyderabad@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Zonal Office, Hyderabad, Door No. 3-6-289, 1st Floor, Kareem Manzil, Old MLA Quarters Road, Hyderguda, Hyderabad, Telangana-29. |
| Jaipur | Phone No: +911412727103 Email: dyzm.rz@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Zonal Office, Jaipur, 4th floor, Baroda Bhawan, P.No. 13, Airport Plaza, Durgapura, Tonk Road, Jaipur. |
| Kolkata | Phone No: +913323401704 Email: dyzm.ez@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Zonal Office, Kolkata, Baroda Tower, 5th Floor, Plot no 38/2, GN Block, Sector–V, Salt Lake City, Kolkata. |
| Lucknow | Phone No: +915226677704 Email: dgm.upu@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Lucknow Zone, Baroda House, V 23 Vibhuti Khand, Gomti Nagar, Lucknow (UP) – 226010. |
| Mangaluru | Phone No: +918242413902 Email: dzh.mangalore@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Mangalore Zone, MSRS Road, Vijaya Tower, 2nd Floor, Mangalore – 575004. |
| Meerut | Phone No: +915812511120 Email: dgm.wupu@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Meerut Zone, 1st Floor, 129-D, Civil Lines, Bareilly (U.P.) – 243001. |
| Mumbai | Phone No: +912242060703 Email: dzh.ops.gmz@bankofbaroda.com Address: Deputy General Manager, Bank of Baroda, Mumbai Zone, 3 Walchand Hirachand Marg, 3rd Floor, Ballard Pier, Mumbai – 400001. |
| New Delhi | Phone No: +911123441643 Email: dzm.nz@bankofbaroda.co.in Address: Deputy General Manager, Bank of Baroda, New Delhi Zonal office, Bank of Baroda Building, 6th floor, 16, Sansad Marg, New Delhi – 110001. |
| Patna | Phone No: +916122559500 Email: dgm.bojz@bankofbaroda.co.in Address: Deputy General Manager, Bank of Baroda, Patna Zonal office, Anand Vihar, 5th Floor, West Boring Canal Road, Patna – 800001. |
| Pune | Phone No: +912025937107 Email: dzh.mgz@bankofbaroda.com Address: Deputy General Manager, Bank Of Baroda, Zonal Office, Pune Zone, 2nd Floor Sharda Centre, 11/1, Khailare Rd, Erandwana, Pune 411004. |
| Rajkot | Phone No: +912812440262 Email: dyzm.zorajkot@bankofbaroda.co.in Address: Deputy General Manager, 2nd Floor, BOB Building M. G. Road, Zonal office, Bank of Baroda, Rajkot – 362001. |
Still, dissatisfied with the final resolution of the Zonal Manager or complaints not resolved within 15 days? Escalate your disputed matter to the Principal Nodal Officer of the Bank of Baroda.
Level 3: Nodal Officer, Bank of Baroda
The Principal Nodal Officer is designated by the Bank of Baroda at the Head Office to deal with complaints that are not resolved within the given resolution period or are dissatisfied with the final response of the Regional/Zonal Manager.
Must provide this information:
- Reference/acknowledgement number or receipt
- Description of the complaint with the reason for dissatisfaction (if received a response)
- The details of the decision from the Regional/Zonal Manager
- Attach the supporting documents with facts
Submit this complaint letter or email to the appointed Principal Nodal Officer, BOB at:
| Designation | Principal Nodal Officer, Bank of Baroda |
|---|---|
| Phone No. | +912652316792 |
| Complaint form | Download |
| cs.ho@bankofbaroda.com | |
| Address | General Manager (Operations & Services), Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, Baroda – 390007, (Gujarat) India. |
Not resolved within 30 days or dissatisfied with the final order of the Nodal Officer? You can lodge your complaint against the Bank of Baroda to the Banking Ombudsman, RBI.
Banking Ombudsman, RBI
According to RBI Integrated Ombudsman Scheme, 2021, if your banking complaints are not resolved within 30 days by the Bank of Baroda or dissatisfied with the final response, file a complaint online to the Banking Ombudsman, RBI.
Have any disputed matters related to other financial services of BOB like insurance, housing loans, stock market, etc? Approach the concerned regulatory bodies of the government:
- For disputes with the stock market, demat account, and securities, approach to Securities and Exchange Board of India (SEBI)
- For complaints related to housing loans, report to National Housing Bank (NHB)
- For pension disputes, appeal with the Pension Fund Regulatory and Development Authority (PFRDA)
- For insurance disputes, approach the Insurance Ombudsman, IRDAI
Note – Finally, if you are not satisfied with the Banking Ombudsman then get the help of a legal expert to take legal action against the Bank. Also, you can approach the respective tribunal or judicial bodies (courts) to resolve your banking disputes with the Bank of Baroda.
Frequently Asked Questions about Bank of Baroda
Q. What is the customer care number of Bank of Baroda to lodge a complaint?
A. Dial the Baroda Bank toll-free customer care number 18005700 or WhatsApp at +918433888777 to lodge a banking complaint with representatives. Additionally, call the toll-free number 18001025627 or email bobsupport@cardbranch.com to report unauthorized transactions/block cards.
Q. Where can complain if my issues are not resolved by the customer care of Bank of Baroda?
A. First, you can lodge a banking complaint online through the SPGRS portal or write a complaint letter to the Branch Manager. If not resolved within 7 days or if dissatisfied then escalate the disputed matter to the Regional and Zonal Manager by email or online portal. Further, you can escalate the complaint to the Principal Nodal Officer (PNO) of Bank of Baroda.
Q. What can I do if my complaints are not resolved or I’m dissatisfied with the response of the Bank of Baroda?
A. If your banking or financial complaints are not resolved within 30 days then file a complaint online to Banking Ombudsman, RBI. Additionally, you can escalate the matter to appointed Nodal Officers of the Bank of Baroda under the RBI Integrated Ombudsman Scheme, 2021.
Reference:
