Delhi Police, a significant law enforcement agency responsible for safeguarding the National Capital Territory of Delhi, has administrative supervision of the Ministry of Home Affairs. Established in 1861 during the British Raj, it evolved into an integral part of the Indian Police Service following India’s independence in 1947.
Subsequent reforms, including the adoption of the Police Commissioner System in 1978, further modernized the force, enhancing its efficiency and coordination. It collaborates closely with other premier agencies like the Central Bureau of Investigation (CBI), Intelligence Bureau (IB), and National Investigation Agency (NIA).
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Motto: SHANTI SEVA NYAYA (शांति सेवा न्याय)
Moreover, the Delhi Police houses several specialized units, such as:
- The Crime Branch
- Special Cell
- Economic Offences Wing
- Traffic Police, and Security Wing
Delhi Police is one of the world’s largest metropolitan police forces, surpassing cities like London, Paris, New York, and Tokyo, with exceeding 83,000 officers.
In need of assistance from Delhi Police or looking to report an incident? Certainly! You can reach out to Delhi Police through various channels: Dial the toll-free helpline number, contact the local police station, or file an online complaint or e-FIR with all the necessary details related to the incident.
Delhi Police offers a range of Citizen Services, including:
- Report: Lost Property or Mobile Phones
- E-FIR/Complaint
- Motor Vehicle Theft (E-FIR)
- Missing Persons/Children Registration
- Character Verification
- Domestic Help/Tenant Registration
- Request NOC or License
- Unidentified Persons/Dead Bodies Found
- Unclaimed/Seized/ Stolen Vehicle Search
- Report Economic Offences
- Arrested Person Information
- Event Permissions
- 66 DP Act Requests
- Jamatalashi/Supardari Claims
These services are accessible to all residents of Delhi. In case of emergencies, you can directly dial the national helpline number 112 or the regional police number.
Note: If you need to file a formal FIR/NCR (Non-Cognizable Report), visit your nearest police station. Report civil or criminal incidents with appropriate information and any available evidence. If your complaint isn’t addressed initially, you can escalate the matter to higher police authorities or appellate officers for further assistance. For more detailed information, refer to the instructions provided below.
How to File an e-FIR or Complaint to Delhi Police?
The Delhi Police, much like the Uttar Pradesh Police, offers an integrated system to cater to the needs of citizens in reporting incidents and seeking assistance through the Crime and Criminal Tracking Network & Systems (CCTNS), Delhi Police. You can register complaints or file e-FIRs for both cognizable and non-cognizable offences through the CCTNS platform.
Note it, the e-FIR facility is available only for unknown accused or Non-SR (Non-Special Report) cases. Before filing a complaint or e-FIR, know how you can interact with the force and understand the difference between complaints and FIRs.
- Police Complaint: A complaint is an allegation, made orally or in writing by any person, accusing someone of an offence. It can be for both cognizable and non-cognizable crimes, with no prescribed format. The Magistrate may inquire, but no immediate police investigation occurs.
- FIR (First Information Report): An FIR is initial information, orally or in writing, about cognizable offences. It can be filed by anyone in a defined format. FIRs are registered with the Officer-In-Charge for cognizable offences. Police investigate, and the Magistrate may take action based on their report, but only after the FIR is reported by the police.
Now that you know the difference between an FIR and a police complaint, in Delhi, when you make a police complaint, it can cover both cognizable and non-cognizable offences. The police officer will decide what action to take, whether it’s registering an FIR, a less serious report called NCR, or closing the case if it’s resolved.
If you have a serious case to report, contact your local police station or higher rank Police Officers. Remember, according to the citizen charter of Delhi Police, it’s important to know your rights as a citizen and protect yourself from unusual situations or police misconduct.
Grievance Redressal
Delhi Police’s Three-Tier Grievance Redressal Mechanism ensures citizens’ concerns are heard and resolved effectively. Based on the case, begins with local police station engagement and further to the Deputy Commissioner of Police (DCP), escalates to Joint Commissioners of Police (JT. CP) for complex cases, and finally to the Special Commissioner of Police (SPL. CP). Also, citizens can lodge an online complaint using the CCTNS – Delhi Police platform.
Complaint Filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Delhi Police, read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost |
Methods for Lodging a Complaint or Filing an FIR with Delhi Police:
- CCTNS, Delhi Police (Online):
- 112 Delhi Police (Only in an Emergency)
- Police Complaints
- E-FIR (theft)
- Online crime against women or cybercrime
- Mobile App: 112 India, Tatpar Delhi Police, Traffic Sentinel
- Police Station (Offline):
- Visit the local Police Station
- Call the regional/zonal police office
- Submit a written complaint or FIR (based on the incident or offence)
Tips: Always note down or download the reference or acknowledgement receipt after submission of your online complaint or e-FIR. Also, must get a copy of the FIR or information/application filed at the police station.
3 Levels of Escalation:
If the case is not addressed within the given time limit as prescribed by Delhi Police, you may escalate the matter to:
- Deputy Commissioner of Police (DCP)
- Joint Commissioner of Police (JT. CP)
- Special Commissioner of Police (SPL. CP)
You can approach the concerned Police Officer of the respective Department to escalate the pending complaints or cases.
Level 1: File a Complaint or FIR, Delhi Police
To initiate an investigation by Delhi Police, you have to lodge a complaint or file an FIR (First Information Report). At the initial level, Citizens can initiate the process at their local police station by meeting with the Station House Officer (SHO). According to the category of issue, report an incident using offline or online methods.
1. 112-Delhi (For Emergency)
In the event of an emergency, whether you’re a resident of Delhi or situated elsewhere but require assistance from Delhi Police within the National Capital Territory, you can reach out to the National Helpline Number 112 (Delhi 112) or dedicated helpline numbers for women, traffic, etc.
Delhi 112 helpline operates 24×7 and is your gateway to report emergencies related to Police, Fire, Medical, or GRP (Government Railway Police) services.
Emergency Police Helpline Numbers:
| Office/Department, Delhi Police | Helpline Number |
|---|---|
| Toll-Free Emergency Helpline Number (PCR) | 112 |
| Women Helpline | 1091 |
| Special Cell (North-Eastern States) | 1093 |
| Vigilance (Anti-Corruption Helpline ) | 1064, +919910641064 (WhatsApp) |
| Report cybercrime complaints | 1930 |
| Traffic Police | 1095, +911125844444 |
| Report Missing Persons | 1094, +911123241210 |
| Eyes and Ears | 14547 |
2. Lodge a Police Complaint
To initiate investigations in general cases (civil or non-criminal), lodge a complaint with the concerned Delhi Police station or online through CCTNS Delhi. Additionally, access online services like appeals, certifications, requests, and verifications.
To file a police complaint, provide:
- Your details: Name, address, and ID.
- Accused info (if any): Name, address, contact.
- Incident: Location, type, timing, and documents (images, videos, etc.).
- Police Station: Choose or specify.
- Complaint: Detailed description with facts.
- Attach relevant documents in .txt or supported format
You can submit this complaint form online or offline at your police station. After submission, keep a record of the reference or acknowledgement number.
1. Lodge a complaint to Delhi Police:
| Register online complaint to the Delhi Police | File a complaint |
| Track complaint status | Track now |
| delpol.service@delhipolice.gov.in | |
| Email (Corruption) | dcp-vigilance-@nic.in |
| Mobile App | Tatpar Delhi Police Android | iOS |
| @DelhiPolice |
2. Report an incident or case to Delhi Police:
| Report lost articles | Report now |
| Report online missing person/child | Click to report |
| Find a missing person | Zipnet (Search) |
| Search Missing/Stole Phones | Click Here |
| Economic Offences Wing, Delhi Police | Contact EOW |
| Email (Crime) | cctnshq-dl@delhipolice.gov.in |
| Email (traffic) | jtcpt.dtp@nic.in |
Note: If your filed complaint isn’t addressed or receives no response within 7 days (from application submission) by the relevant Police Station, please escalate it to the Deputy Commissioner of Police (DCP) in your region.
3. File an FIR
To report an FIR (First Information Report) to Delhi Police, use one of two methods:
- Offline: Visit the nearest Police Station and orally or in writing report the incident (civil and criminal cases).
- Online (e-FIR): File an e-FIR (for unknown accused and non-SR cases only) with Delhi Police via CCTNS Delhi.
Required details to file an FIR with Delhi Police:
- Complainant: Name, current & permanent address.
- Incident: Date, location, details.
- Description: Explain the incident.
- Victim: Personal info, address, statement.
- Stolen Property: Type (jewellery, electronics, etc.).
- Motor Vehicle Details (if applicable): Vehicle number, model, registration.
- Attach supporting documents, images, or videos.
CCTNS – Delhi Police:
| Theft e-FIR to the Delhi Police | File an FIR |
| Motor Vehicle Theft e-FIR | MV e-FIR |
| View filed FIR | View/track |
| Contact your Police Station | Click Here |
After submitting the FIR form online via CCTNS Delhi Police, make sure to record the FIR number for tracking. Additionally, download a copy of the e-FIR for future reference and proof.
- Address: Delhi Police HQ, Delhi Police Headquarters, Jai Singh Road, New Delhi – 110001.
Tip: If you’ve filed an FIR at your local Police Station, be sure to obtain a copy of the FIR along with an acknowledgement receipt.
Note: If you don’t get a response after filing an FIR with Delhi Police, first contact the District Deputy Commissioner of Police (DCP). If issues persist, escalate to the Joint Commissioner of Police (JT. CP).
For further concerns, reach out to the Special Commissioner of Police (SPL. CP) or the Commissioner of Police (CP) Cell.
4. E-Services
Delhi Police offers a range of e-services for streamlined access and convenience. These services include obtaining a Police Clearance Certificate, securing Character Verification Reports, registering senior citizens, documenting domestic help or tenants, acquiring NOCs and licenses, and filing Right to Information (RTI) requests.
Citizens can also obtain information about arrested individuals, seek permissions for processions and rallies, submit requests under the 66 DP Act or feedback on citizen services, and facilitate claims for Jamatalashi and Supardari.
Need more information related to Delhi Police? You may file an RTI online (Right to Information) to Delhi Police and seek information from the concerned department (if required).
These online services enhance efficiency and accessibility for the public, aligning with the Delhi Police’s commitment to modern policing.
5. Report Cybercrime
To file a cybercrime report with Delhi Police, the necessary documentation varies based on the specific incident or complaints related to:
- Email: A written complaint, a copy of the alleged email, and its complete header (both hard and soft copies).
- Social Media: Copies/screenshots of the contested content/profile and screenshots of content URLs (both hard and soft copies).
- Mobile Apps: Screenshots of the malicious app, the victim’s bank statement (if applicable), and digital copies of all documents.
- Business Emails: A concise incident description, financial details, and associated documentation.
- Data Theft: Copied stolen data, a copyright certificate, particulars about the suspected employee, and relevant document copies.
- Ransomware: Details about the ransom demand and screenshots with full email headers (when relevant).
- Net Banking/ATM: Bank statements, SMS copies, and identification/ address verification.
- Scams & Frauds, Bitcoin, Cheating, or Online Transactions: Bank statements, SMS copies, and identification/address verification.
Submitting these documents to the Cybercrime Cell of the concerned police station of Delhi Police to address your cybercrime complaint.
- Report a Cybercrime to Delhi Police: You can file a cyber complaint online through the Cyber Cell of Delhi Police and the National Cybercrime Reporting Portal (cybercrime.gov.in).
- District Cyber Police: You may also visit the nearest District Cyber Cell to report the incident offline with appropriate information. For more details, contact the respective cell using the below information.
District Cyber Police Station, Delhi Police
Email, contact number, and address of Cybercrime Cell of District Cyber Police Station, Delhi:
| District, Delhi | Phone, Email, and Address |
|---|---|
| East | Phone: +916828401137 Email: shocyber.east@delhipolice.gov.in Address: Cyber Police Station, Pandav Nagar, Near Trilokpuri Sanjay Lake Metro Station, Delhi-110091 |
| North East | Phone: +918750870788 Email: cybercell.ned@delhipolice.gov.in Address: Cyber Police Station, 1st Floor, PS-Jyoti Nagar, New Delhi, 110093 |
| South | Phone: +918750870864 Email: cybercell.south@delhipolice.gov.in Address: Cyber Police Station, 2nd Floor, PS- Saket, New Delhi-110017 |
| South East | Phone: +916828401537 Email: cybercell.sed@delhipolice.gov.in Address: Cyber Police Station, 2nd Floor, PS-Badarpur, New Delhi-110044 |
| South West | Phone: +916828402537 Email: shocyber.sw@delhipolice.gov.in Address: Cyber Police Station, Safdarjung Enclave, Opposite Rajendra Dhaba, New Delhi-110029 |
| West | Phone: +911125123432, +918750871174 Email: shocyber.west@delhipolice.gov.in Address: Cyber Police Station, IInd Floor, PS Hari Nagar, New Delhi – 110064 |
| Outer | Phone: +916828401837 Email: shocyber.outer@delhipolice.gov.in Address: Cyber Police Station, Mangolpuri, Patthar Market, Outer Ring Road, Pitampura, Delhi-110086 |
| Central | Phone: +911128210885, +916828401937 Email: cybercell-central@delhipolice.gov.in Address: Cyber Police Station, Kamla Market, Old Building, Central District, New Delhi-110002 |
| North | Phone: +911127666436, +916828402037 Email: Cybercell-north@delhipolice.gov.in Address: Cyber Police Station/North ACP Operations Cell Office Complex, Behind Daulat Ram College, Maurice Nagar, Delhi-110007 |
| North West | Phone: +916828402137 Email: cybercell-northwest@delhipolice.gov.in Address: Cyber Police Station, 2nd Floor, PS Model Town, Near Model Town Metro Station, Delhi-110009 |
| Shahdara | Phone: +916828401337 Email: cybercell-shahdara@delhipolice.gov.in Address: Cyber Police Station, 2nd Floor, PS Shahdara, New Delhi-110032 |
| Rohini | Phone: +911120879316 Email: insp-cyber-rohini@delhipolice.gov.in Address: Cyber Police Station, Sector -17, Rohini, New Delhi-110089 |
| New Delhi | Phone: +911123361880 Email: shocyber.nd@delhipolice.gov.in Address: Cyber Police Station, PS Mandir Marg, New Delhi-110001 |
| Dwarka | Phone: +918287513200 Email: shocyber.dwarka@delhipolice.gov.in Address: Cyber Police Station, 1st Floor, PS Dwarka North, Sec-17, Dwarka, New Delhi -110075 |
| Outer North | Phone: +911120875607, +917065036388 Email: shocyber.on@delhipolice.gov.in Address: Cyber Crime Police Station, Outer North District, Bawana, Delhi-110039 |
Deputy Commissioner of Police (DCP), Delhi Police
If the issue or complaint is not satisfactorily resolved at the local police station or if it involves more complex or serious criminal or civil matters, citizens can escalate their concerns to the Deputy Commissioner of Police (DCP) of Delhi Police of their respective district.
Contact details of DCP of concerned districts:
Level 2: Joint Commissioners of Police (Jt. CP), Delhi Police
Moving to the second level, the Delhi Police has appointed Joint Commissioners of Police (Jt. CP) for each Range in Delhi. They are responsible for coordinating and overseeing law enforcement efforts across their designated geographic ranges in Delhi. Jt. CP can also initiate an investigation of the case that started at the first level.
If your problem or case isn’t solved by the district police station, then send it to the next level, where the Joint Commissioners of Police (Jt. CPs) can take over and make sure it gets resolved properly.
Contact Joint Commissioners of Police (Jt. CP):
Level 3: Special Commissioner of Police (SPL. CP)
The Special Commissioner of Police (SPL. CP) handle very important cases and problems, especially ones that are not addressed at the level of Joint Commissioners. If your case is still not resolved, or if it’s severe and affects, escalate to the SPL. CP. of the concerned zone of Delhi Police.
If you’ve tried to get help at Level 1 and Level 2 and your case or complaint is still not addressed by the designated officials, don’t hesitate to bring it to the SPL. CP.
Contact Special Commissioner of Police (SPL. CP):
| SPL. CP, Delhi Police | Phone Number / Email |
|---|---|
| SPL. CP, Vigilance, Public Transport, Safety Division | Phone: +911123469507, +911123469707 Email: splcp.vig@delhipolice.gov.in |
| SPL. CP, L&O Zone 2 New Delhi Range, Southern Range, Western Range | Phone: +911123469504 Email: splcp.losouth@delhipolice.gov.in |
| SPL. CP, L&O ZONE 1 Eastern Range, Northern Range, Central Range | Phone: +911123469504, +911123469704 Email: splcp.lonorth@delhipolice.gov.in |
| SPL. CP, CRIME EOW | Phone: +911123469506, +911123469706 Email: splcp-crime@delhipolice.gov.in |
| SPL. CP, Spl. Cell | Phone: +911123469512, +911123469712 Email: jtcp.splcell@delhipolice.gov.in |
| SPL. CP, AP Division & MD-DPHC | Phone: +911123469511, +911123469711, +911120818624 Email: splcp.ap@delhipolice.gov.in |
| SPL. CP, Intelligence Division | Phone: +911123469513, +911123469713, +911120818032 Email: splcp.int@delhipolice.gov.in |
| SPL. CP, Protective Security | Phone: +911123469509, +911123469709 Email: splcp.sec@delhipolice.gov.in |
| SPL. CP, Traffic Management Division | Phone: +911123469514 Email: splcp-traffic-dl@nic.in |
| SPL. CP, Licensing & Legal Division | Phone: +911123469510 Email: splcp.legaldivision@delhipolice.gov.in |
| SPL. CP, Traffic Management Division/Zone-I | Phone: +911123469514 Email: splcp-traffic-dl@nic.in |
| SPL. CP, Traffic Management Division/Zone-II | Phone: +911123469515, +911123469715 |
| SPL. CP, Provisioning & Finance Division , (P&L,P&I & GA) Nodal Officer SPUNER | Phone: +911123473503, +911123473703 Email: splcp.pfd@delhipolice.gov.in |
Note: Need more help? You may contact the Commissioner of Police, Delhi Police to escalate your cases or complaints.
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