The West Bengal Police is the law enforcement agency of the state of West Bengal, headquartered at Bhabani Bhawan in Kolkata. WB Police is headed by the Director General of Police (DGP), who reports to the State Government through the Home Department.
The administrative structure of WB Police:
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- Zone: The administrative structure is divided into 4 zones: North Bengal, Western Bengal, South Bengal, and Railways, headed by an Inspector General of Police (IGP).
- Range: The zones are further divided into 11 ranges including railways, headed by Deputy Inspectors General of Police (DIG)
- District/City Commissionerates: Each range has several districts, headed by a Superintendent of Police (SP) or a Commissioner of Police (CP) in 6 cities.
- Police Station: headed by an Officer-in-Charge (OC) or a Sub-Inspector (SI).
West Bengal Police is responsible for maintaining law and order, preventing and detecting crime, and enforcing the laws of the land in the state. For this, it has various departments and special police units.
Major Departments of West Bengal Police:
- Criminal Investigation Department (CID)
- Special Task Force (STF)
- Intelligence Branch (IB)
- Traffic Branch
- Special Branch (SB)
- Armed Police
- Railway Police
- Coastal Security
- Women Police
Other special units are the Counter Insurgency Force (CIF), Enforcement Branch, Rapid Action Force (RAF), SSF Battalion, and Economic Offence Wing (EoW).
Need assistance or want to report an incident to the West Bengal Police? You can call the toll-free helpline number, send an email, or file an online e-FIR or complaint to WB Police. Alternatively, visit to the nearest police station to file an FIR (civil/criminal offence) with accurate information for investigation and resolution.
Citizen services of West Bengal Police:
- Report: Stolen Mobile/Vehicle
- e-FIR (Non-SR)
- Complaints (civil/criminal)
- Search/track FIR
- Report an incident
- Find missing persons/children
- Search Arrest/wanted persons
- Police verification certificates
- Tenant/domestic helper registration
- NOC and licenses
- Event/procession permissions
Need help in an emergency? Instantly dial 112 (Emergency Response Support System) of WB Police.
Please note: For reporting civil or criminal incidents in West Bengal, visit the nearest police station to formally file an FIR/NCR (Non-Cognizable Report). If the initial complaint remains unaddressed, escalate the case to higher police authorities or designated appellate officers. Detailed guidance is available in the provided instructions.
How to File an e-FIR or Complaint to West Bengal Police?
The West Bengal Police has an integrated online platform and Crime and Criminal Tracking Network & Systems (CCTNS) for citizens to report incidents and complaints. Citizens can register complaints or file e-FIRs for cases involving unknown accused or Non-SR (Non-Serious Report).
Know the difference between complaints and FIRs before proceeding:
1. Police Complaint:
- Can be oral or written, accusing someone of an offence.
- Applicable for both cognizable and non-cognizable crimes without a specific format.
2. FIR (First Information Report):
- Initial information, oral or written, about cognizable offences (civil/criminal) submitted to the police station.
- Must be registered with the officer in charge or SHO, leading to the police investigation and the Magistrate may take action.
For serious criminal/civil cases, reach out to your local police station or higher-ranking Police Officers. Know your rights as a citizen and safeguard against unusual situations or police misconduct, as defined in the “citizen charter” of the West Bengal Police.
Grievance Redressal Mechanism
As per the regulations set by the Home Department, the grievance redressal mechanism of the West Bengal Police has 4 levels within each administrative hierarchy. Beginning at the local police station, cases can be escalated to the District Superintendent of Police (SP), subsequently to the Deputy Inspector General of Police (DIG) of the Range, the Zonal Inspector General (IG), and finally presented before the Director General of Police (DGP).
In the Commissionerate system, the City Commissioner of Police (CP) serves as the higher authority. Additionally, you may approach the Deputy Commissioner of Police (DCP) at the City Police Headquarters.
Complaint filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by West Bengal Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Methods for filing a complaint/FIR with WB Police:
- Online: CCTNS – West Bengal Police (Crime Branch), social channels, or mobile app (if available).
- Offline: Dial 112 – ERSS for emergencies, contact the police helpline number, or visit local police stations for written complaints or FIRs.
4 Levels of Escalation:
If your reported case is not addressed within the specified timeframe, escalate it to the following levels:
- Level 1: Superintendent of Police (SP) at District
- Level 2: Deputy Inspector General of Police (IG), Range Office
- Level 3: Inspector General of Police (IG), Zonal Office
- Level 4: Director General of Police (DGP), HQ
Do not hesitate to communicate with the designated Police Officer in the respective department to escalate your pending complaints or cases.
Level 1: File an e-FIR or Complaint, WB Police
Citizens in West Bengal can initiate the investigation process for general cases (civil or criminal) by submitting a complaint or registering an FIR at the local police station. For non-serious cases (civil or non-criminal), use the online CCTNS platform to lodge an e-FIR or Police Complaint.
To file an online FIR or police complaint, provide these details:
- Incident information: Nature of incident, victim details, accused (if known), and date/time of incident
- Stolen property or motor vehicle details (if applicable)
- Supporting documents or media files
- Complainant information: Name, Address, and contact details
- Specify your preferred police station
The FIR can be submitted on plain paper in a simple format including this information (No specific format is required).
1. File an FIR
Register an e-FIR (Non-SR cases):
| Lodge Online FIR to WB Police | File an FIR |
| Track FIR Status | Click to Search |
| Local Police Station | Click to contact (wbpolice.gov.in) |
| Traffic Police Complaint |
File your complaint |
For technical problems, while registering a complaint, send an email to occomp.cid-wb@gov.in.
Tip: In case of an emergency, “request help” from the 112 Emergency Response Support System (ERSS) – West Bengal with your location.
Citizen Helplines:
- Police Helpline Number: 100, 112; +913322145486, +913324506100 (HQ)
- Other Helpline Numbers: 1091 (Women); 1098 (Child)
- Report a cybercrime: call at 1930, and complaint online through the National Cybercrime Reporting Portal.
- Traffic Police Control Room: Call at +913323598289; +913323594015 or email wbtcr_07@yahoo.co.in.
Please note: Have complaints about post-poll (elections in West Bengal) incidents? Send an email to policewb@yahoo.com with the location of the incident.
2. Lodge a Police Complaint
Register a police complaint (Civil or Criminal) with WB Police about the incident:
| Register Online Police Complaint | File a Complaint |
| Report online stolen mobile (e-FIR) | Click to Report |
| Email (CID) | support.cid-wb@gov.in |
| Other Police Units | Click Here (wbpolice.gov.in) |
Police Control Room:
- Police HQ: Report to Police Headquarters (DGP) by calling at +913324794044.
- Vigilance: Call at +913323340507 to report a case of police corruption to the Vigilance Officer.
- Traffic Police HQ: Dial +913323204039 to lodge your complaint.
Please note: To obtain additional information regarding the West Bengal Police, you may file an online RTI (Right to Information) with the department. This enables you to request specific information from the relevant department as needed.
3. E-Services
The West Bengal Police offers a range of e-services including online certificates and licenses. These services include Police Clearance Certificates, traffic challan payments, character verification, and domestic help or tenant verification.
Citizens can access online forms for licenses and verifications, including:
- Immersion of Pratima (Sample)
- Application for Puja
- Arms Licence Form
- Foreigner Registration
- Permission of different programs
- NOC of Land for Sarbojanin Puja
- Special Permit
- Visa Extension
- WB Pollution Control Application
- Tenant Verification Form
Access these citizen services online and download the forms at “CCTNS – WB Police Sohaiyota (wbpolice.gov.in)“.
Police Commissionerates, West Bengal Police
If the citizen complaints are not resolved at the local police station, contact the Police control room of the respective City Police Commissionerate of West Bengal Police.
Contact details of concerned Police Commissionerates:
| Commissioner of Police, City | Contact Numbers |
|---|---|
| CP, Asansol-Durgapur | +913412257260, +913412250347 |
| CP, Barrackpore | +913325920030 |
| CP, Bidhannagar | +913323358286 |
| CP, Chandannagar | +913326804827, +913326807439 |
| CP, Howrah | +913326412626 |
| CP, Siliguri | +913532511210, +913532662210 |
District Superintendent of Police (SP)
If your complaint is not resolved at the local police station in West Bengal, particularly for criminal, serious, or corruption-related cases, escalate it to the Superintendent of Police (SP) in your district.
Note: In case of citizen service complaints remain unresolved, you can lodge a grievance online through the “WB CMO Public Grievance (PGMS) System” to the Appellate Officer for West Bengal Police at the Home Department of the Government of West Bengal.
| District SP | Contact Number(s) |
|---|---|
| SP Howrah Rural | +913326616210 |
| SP Hooghly (Rural) | +913326303000 |
| SP Darjeeling | +913542257001, +913542254270 |
| SP Purba Burdwan | +913422662956 |
| SP Murshidabad | +91348250751 |
| SP Cooch Behar | +913582227755 |
| SP Paschim Medinipur | +913222275609 |
| SP Bibhum | +91346255353 |
| SP Dakshin Dinajpur | +91352255321 |
| SP Malda | +91351252520 |
| SP Purba Midnapore | +913228269580 |
| SP Purulia | +91325222304, +91325223588 |
| SP Uttar Dinajpur | +91352352461 |
| SP Alipurduar | +913564256244 |
| SP Bankura | +91324250305 |
| SP Sundarban (Police) | +913210255701 |
| SP Jalpaiguri | +913561230492, +913561224001 |
| SP Kalimpong | +91355255741 |
| SP Jhargram | +91322155192 |
| SP Baruipur (Police) | +913324330010 |
| SP Krishnanagar (Police) | +91347252229 |
| SP Barasat (Police) | +913325423055, +913325423247 |
| SP Basirhat (Police) | +913217295333 |
| SP Bongaon (Police) | +919051062888 |
| SP Ranaghat (Police) | +919083269143 |
Railways – West Bengal Police:
| GRP, Railways | Contact Number |
|---|---|
| SRP Howrah | +913326403600 |
| SRP Kharagpur | +91322229100 |
| SRP Sealdah | +913325568007 |
| SRP Siliguri | +913532526685 |
Level 2: Range Deputy Inspector General of Police (DIG), WB Police
At level 2, the West Bengal Police designates a Deputy Inspector General of Police (DIG) for each Range to supervise district law enforcement. If the case is not resolved despite the efforts of the District Superintendent of Police (SP), escalate to the Range DIG.
Contact Range Deputy Inspector General of Police (DIG):
| Range DIG | Contact Number |
|---|---|
| DIG, Darjeeling Range | +913542252051 |
| DIG, Jalpaiguri Range | +913561220881 |
| DIG, Malda Range | +91351266476 |
| DIG, Mednipur Range | +91332225440 |
| DIG, Murshidabad Range | +913325827679 |
| DIG, Presidency Range | +913324791940 |
| DIG, Uttar Dinajpur Range | +91352255505 |
| DIG, Burdwan Range | +913326811488 |
Level 3: Zonal Inspector General of Police (IGP), WB Police
In West Bengal Police, at Level 3, each zone is headed by an Inspector General of Police (IGP), responsible for supervising law enforcement activities in both the range and its districts. If issues at the local level cannot be resolved by the Range DIG, escalate the case to the Zonal Inspector General (IG) for resolution.
Contact Zonal IG:
| Zonal IG | Contact Number |
|---|---|
| ADG & IGP, North Bengal Zone | +913532546553 |
| ADG & IGP, South Bengal Zone | +913324791573 |
| IGP, Western Zone | +913432562787 |
| ADG & IGP, Railways |
+913322625376 |
Level 4: Director General of Police (DGP), West Bengal Police
The Director General of Police (DGP) functions as the principal administrative head overseeing police affairs of all jurisdictions of the Zonal Inspector General of Police (IG). You can escalate the unresolved complaints or cases at lower levels to the DGP’s office for additional consideration and resolution.
Contact Director General of Police (DGP) Office:
| DGP Control Room (HQ) | +913322145486, +913324794044 |
| DG & IGP (Administration) | +913324794021, +913324794031 |
| Address | West Bengal Police Directorate – HeadQuarters, Bhabani Bhawan, 31/1A, Belvedere Rd, Alipore Police Line, Alipore, Kolkata, West Bengal 700027. |
Departments:
| Designation, Department | Contact Number(s) |
|---|---|
| ADG & IGP (Coastal Security), WB | +913324793042 |
| ADG & IGP (L & O), WB | +913324794052 |
| ADG, Economic Offences | +913322627924 |
| ADG & IGP, CID, WB | +913324791330, +913324506100 |
| Chairman, WBPRB (Police Recruitment) | +913323214200 |
| Civil Defence Control Room | +913322378033 |
| G & IGP, WB | +913324795400, +913324794046 |
| IGP (Headquarters) WB | +913324794052, +913324794024 |
Need help from a specific department? Follow the guidelines set by the West Bengal Police and contact the Control Room of the Director General of Police. Alternatively, you can visit the police station nearest to you for assistance. For additional legal help and guidance, take advice from a legal expert, such as a lawyer.
