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West Bengal Police: How to Lodge an FIR or Complaint to West Bengal Police?

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West Bengal Police Logo
West Bengal Police (source: wbpolice.gov.in)

The West Bengal Police is the law enforcement agency of the state of West Bengal, headquartered at Bhabani Bhawan in Kolkata. WB Police is headed by the Director General of Police (DGP), who reports to the State Government through the Home Department.

The administrative structure of WB Police:

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  • Zone: The administrative structure is divided into 4 zones: North Bengal, Western Bengal, South Bengal, and Railways, headed by an Inspector General of Police (IGP).
  • Range: The zones are further divided into 11 ranges including railways, headed by Deputy Inspectors General of Police (DIG)
  • District/City Commissionerates: Each range has several districts, headed by a Superintendent of Police (SP) or a Commissioner of Police (CP) in 6 cities.
  • Police Station: headed by an Officer-in-Charge (OC) or a Sub-Inspector (SI).

West Bengal Police is responsible for maintaining law and order, preventing and detecting crime, and enforcing the laws of the land in the state. For this, it has various departments and special police units.

Major Departments of West Bengal Police:

  • Criminal Investigation Department (CID)
  • Special Task Force (STF)
  • Intelligence Branch (IB)
  • Traffic Branch
  • Special Branch (SB)
  • Armed Police
  • Railway Police
  • Coastal Security
  • Women Police

Other special units are the Counter Insurgency Force (CIF), Enforcement Branch, Rapid Action Force (RAF), SSF Battalion, and Economic Offence Wing (EoW).

Need assistance or want to report an incident to the West Bengal Police? You can call the toll-free helpline number, send an email, or file an online e-FIR or complaint to WB Police. Alternatively, visit to the nearest police station to file an FIR (civil/criminal offence) with accurate information for investigation and resolution.

Citizen services of West Bengal Police:

  • Report: Stolen Mobile/Vehicle
  • e-FIR (Non-SR)
  • Complaints (civil/criminal)
  • Search/track FIR
  • Report an incident
  • Find missing persons/children
  • Search Arrest/wanted persons
  • Police verification certificates
  • Tenant/domestic helper registration
  • NOC and licenses
  • Event/procession permissions

Need help in an emergency? Instantly dial 112 (Emergency Response Support System) of WB Police.

Please note: For reporting civil or criminal incidents in West Bengal, visit the nearest police station to formally file an FIR/NCR (Non-Cognizable Report). If the initial complaint remains unaddressed, escalate the case to higher police authorities or designated appellate officers. Detailed guidance is available in the provided instructions.


How to File an e-FIR or Complaint to West Bengal Police?

The West Bengal Police has an integrated online platform and Crime and Criminal Tracking Network & Systems (CCTNS) for citizens to report incidents and complaints. Citizens can register complaints or file e-FIRs for cases involving unknown accused or Non-SR (Non-Serious Report).

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Know the difference between complaints and FIRs before proceeding:

1. Police Complaint:

  • Can be oral or written, accusing someone of an offence.
  • Applicable for both cognizable and non-cognizable crimes without a specific format.

2. FIR (First Information Report):

  • Initial information, oral or written, about cognizable offences (civil/criminal) submitted to the police station.
  • Must be registered with the officer in charge or SHO, leading to the police investigation and the Magistrate may take action.

For serious criminal/civil cases, reach out to your local police station or higher-ranking Police Officers. Know your rights as a citizen and safeguard against unusual situations or police misconduct, as defined in the “citizen charter” of the West Bengal Police.

Grievance Redressal Mechanism

As per the regulations set by the Home Department, the grievance redressal mechanism of the West Bengal Police has 4 levels within each administrative hierarchy. Beginning at the local police station, cases can be escalated to the District Superintendent of Police (SP), subsequently to the Deputy Inspector General of Police (DIG) of the Range, the Zonal Inspector General (IG), and finally presented before the Director General of Police (DGP).

In the Commissionerate system, the City Commissioner of Police (CP) serves as the higher authority. Additionally, you may approach the Deputy Commissioner of Police (DCP) at the City Police Headquarters.

Complaint filing:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by West Bengal Police (read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

Methods for filing a complaint/FIR with WB Police:

  • Online: CCTNS – West Bengal Police (Crime Branch), social channels, or mobile app (if available).
  • Offline: Dial 112 – ERSS for emergencies, contact the police helpline number, or visit local police stations for written complaints or FIRs.

4 Levels of Escalation:

If your reported case is not addressed within the specified timeframe, escalate it to the following levels:

  • Level 1: Superintendent of Police (SP) at District
  • Level 2: Deputy Inspector General of Police (IG), Range Office
  • Level 3: Inspector General of Police (IG), Zonal Office
  • Level 4: Director General of Police (DGP), HQ

Do not hesitate to communicate with the designated Police Officer in the respective department to escalate your pending complaints or cases.


Level 1: File an e-FIR or Complaint, WB Police

Citizens in West Bengal can initiate the investigation process for general cases (civil or criminal) by submitting a complaint or registering an FIR at the local police station. For non-serious cases (civil or non-criminal), use the online CCTNS platform to lodge an e-FIR or Police Complaint.

Citizen services to file a police complaint with West Bengal Police
Citizen services to file a police complaint with West Bengal Police (wbpolice.gov.in)

To file an online FIR or police complaint, provide these details:

  • Incident information: Nature of incident, victim details, accused (if known), and date/time of incident
  • Stolen property or motor vehicle details (if applicable)
  • Supporting documents or media files
  • Complainant information: Name, Address, and contact details
  • Specify your preferred police station

The FIR can be submitted on plain paper in a simple format including this information (No specific format is required).

1. File an FIR

Register an e-FIR (Non-SR cases):

Lodge Online FIR to WB Police File an FIR
Track FIR Status Click to Search
Local Police Station Click to contact (wbpolice.gov.in)
Traffic Police Complaint
File your complaint

For technical problems, while registering a complaint, send an email to occomp.cid-wb@gov.in.

Tip: In case of an emergency, “request help” from the 112 Emergency Response Support System (ERSS) – West Bengal with your location.

Citizen Helplines:

Please note: Have complaints about post-poll (elections in West Bengal) incidents? Send an email to policewb@yahoo.com with the location of the incident.

2. Lodge a Police Complaint

Register a police complaint (Civil or Criminal) with WB Police about the incident:

Register Online Police Complaint File a Complaint
Report online stolen mobile (e-FIR) Click to Report
Email (CID) support.cid-wb@gov.in
Other Police Units Click Here (wbpolice.gov.in)

Police Control Room:

  • Police HQ: Report to Police Headquarters (DGP) by calling at +913324794044.
  • Vigilance: Call at +913323340507 to report a case of police corruption to the Vigilance Officer.
  • Traffic Police HQ: Dial +913323204039 to lodge your complaint.

Please note: To obtain additional information regarding the West Bengal Police, you may file an online RTI (Right to Information) with the department. This enables you to request specific information from the relevant department as needed.

3. E-Services

The West Bengal Police offers a range of e-services including online certificates and licenses. These services include Police Clearance Certificates, traffic challan payments, character verification, and domestic help or tenant verification.

Citizens can access online forms for licenses and verifications, including:

  • Immersion of Pratima (Sample)
  • Application for Puja
  • Arms Licence Form
  • Foreigner Registration
  • Permission of different programs
  • NOC of Land for Sarbojanin Puja
  • Special Permit
  • Visa Extension
  • WB Pollution Control Application
  • Tenant Verification Form

Access these citizen services online and download the forms at “CCTNS – WB Police Sohaiyota (wbpolice.gov.in)“.


Police Commissionerates, West Bengal Police

If the citizen complaints are not resolved at the local police station, contact the Police control room of the respective City Police Commissionerate of West Bengal Police.

Contact details of concerned Police Commissionerates:

Commissioner of Police, City Contact Numbers
CP, Asansol-Durgapur +913412257260, +913412250347
CP, Barrackpore +913325920030
CP, Bidhannagar +913323358286
CP, Chandannagar +913326804827, +913326807439
CP, Howrah +913326412626
CP, Siliguri +913532511210, +913532662210

District Superintendent of Police (SP)

If your complaint is not resolved at the local police station in West Bengal, particularly for criminal, serious, or corruption-related cases, escalate it to the Superintendent of Police (SP) in your district.

Note: In case of citizen service complaints remain unresolved, you can lodge a grievance online through the “WB CMO Public Grievance (PGMS) System” to the Appellate Officer for West Bengal Police at the Home Department of the Government of West Bengal.

District SP Contact Number(s)
SP Howrah Rural +913326616210
SP Hooghly (Rural) +913326303000
SP Darjeeling +913542257001, +913542254270
SP Purba Burdwan +913422662956
SP Murshidabad +91348250751
SP Cooch Behar +913582227755
SP Paschim Medinipur +913222275609
SP Bibhum +91346255353
SP Dakshin Dinajpur +91352255321
SP Malda +91351252520
SP Purba Midnapore +913228269580
SP Purulia +91325222304, +91325223588
SP Uttar Dinajpur +91352352461
SP Alipurduar +913564256244
SP Bankura +91324250305
SP Sundarban (Police) +913210255701
SP Jalpaiguri +913561230492, +913561224001
SP Kalimpong +91355255741
SP Jhargram +91322155192
SP Baruipur (Police) +913324330010
SP Krishnanagar (Police) +91347252229
SP Barasat (Police) +913325423055, +913325423247
SP Basirhat (Police) +913217295333
SP Bongaon (Police) +919051062888
SP Ranaghat (Police) +919083269143

Railways – West Bengal Police:

GRP, Railways Contact Number
SRP Howrah +913326403600
SRP Kharagpur +91322229100
SRP Sealdah +913325568007
SRP Siliguri +913532526685

Level 2: Range Deputy Inspector General of Police (DIG), WB Police

At level 2, the West Bengal Police designates a Deputy Inspector General of Police (DIG) for each Range to supervise district law enforcement. If the case is not resolved despite the efforts of the District Superintendent of Police (SP), escalate to the Range DIG.

Contact Range Deputy Inspector General of Police (DIG):

Range DIG Contact Number
DIG, Darjeeling Range +913542252051
DIG, Jalpaiguri Range +913561220881
DIG, Malda Range +91351266476
DIG, Mednipur Range +91332225440
DIG, Murshidabad Range +913325827679
DIG, Presidency Range +913324791940
DIG, Uttar Dinajpur Range +91352255505
DIG, Burdwan Range +913326811488

Level 3: Zonal Inspector General of Police (IGP), WB Police

In West Bengal Police, at Level 3, each zone is headed by an Inspector General of Police (IGP), responsible for supervising law enforcement activities in both the range and its districts. If issues at the local level cannot be resolved by the Range DIG, escalate the case to the Zonal Inspector General (IG) for resolution.

Contact Zonal IG:

Zonal IG Contact Number
ADG & IGP, North Bengal Zone +913532546553
ADG & IGP, South Bengal Zone +913324791573
IGP, Western Zone +913432562787
ADG & IGP, Railways
+913322625376

Level 4: Director General of Police (DGP), West Bengal Police

The Director General of Police (DGP) functions as the principal administrative head overseeing police affairs of all jurisdictions of the Zonal Inspector General of Police (IG). You can escalate the unresolved complaints or cases at lower levels to the DGP’s office for additional consideration and resolution.

Contact Director General of Police (DGP) Office:

DGP Control Room (HQ) +913322145486, +913324794044
DG & IGP (Administration) +913324794021, +913324794031
Address West Bengal Police Directorate – HeadQuarters, Bhabani Bhawan, 31/1A, Belvedere Rd, Alipore Police Line, Alipore, Kolkata, West Bengal 700027.

Departments:

Designation, Department Contact Number(s)
ADG & IGP (Coastal Security), WB +913324793042
ADG & IGP (L & O), WB +913324794052
ADG, Economic Offences +913322627924
ADG & IGP, CID, WB +913324791330, +913324506100
Chairman, WBPRB (Police Recruitment) +913323214200
Civil Defence Control Room +913322378033
G & IGP, WB +913324795400, +913324794046
IGP (Headquarters) WB +913324794052, +913324794024

Need help from a specific department? Follow the guidelines set by the West Bengal Police and contact the Control Room of the Director General of Police. Alternatively, you can visit the police station nearest to you for assistance. For additional legal help and guidance, take advice from a legal expert, such as a lawyer.


Reference

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