Jana Sunani Odisha is an integrated public grievance redressal system (IPGRS) launched by the Government of Odisha in 2013. The portal allows citizens to file civic complaints online, track grievance status, and appeal to higher authorities in case of delay or denial of grievance redressal and public services. Jan Sunani covers almost all administrative and other departments, such as Revenue and Disaster Management, Odisha Police, Panchayati Raj and Drinking Water, Home, Higher Education, Health and Family Welfare, etc.
The Odisha Right to Public Services Act (ORTPS), 2012, has given the right to public services to residents of Odisha. They can access transparent, accountable, and time-bound public service delivery. If any government service is delayed or rejected by officials then lodge a public grievance to the Government of Odisha through Jana Sunani.
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District Offices that are under the Jana Sunanai Odisha:
- Angul
- Boudh
- Balangir
- Bargarh
- Balasore (Baleswar)
- Bhadrak
- Cuttack
- Deogarh (Debagarh)
- Dhenkanal
- Ganjam
- Gajapati
- Jharsuguda
- Jajpur
- Jagatsinghapur
- Khordha
- Keonjhar (Kendujhar)
- Kalahandi
- Kandhamal
- Koraput
- Kendrapara
- Malkangiri
- Mayurbhanj
- Nabarangpur
- Nuapada
- Nayagarh
- Puri
- Rayagada
- Sambalpur
- Subarnapur (Sonepur)
- Sundargarh
Have complaints regarding any government services, offices, or departments? Register a grievance to Govt. of Odisha through the toll-free CM Helpline Number, email, or online complaint registration form at Jana Sunani.
How to File a Complaint Against Departments or Offices of the Odisha Government?
Filing a complaint against departments or offices of the Odisha Government is a fundamental right of citizens to ensure transparency, accountability, and efficient governance. Whether it’s related to administrative issues, public services, or any other concerns, the government has established Jana Sunani, a public grievance redressal portal to lodge grievances.
Major Departments:
- Revenue and Disaster Management: For issues related to land records, property disputes, and disaster management.
- Health and Family Welfare: Regarding healthcare services, facilities, and public health initiatives.
- Education: Matters concerning schools, colleges, and other educational institutions.
- Police: Complaints related to law and order, corruption, crime, and police conduct.
- Transport: Concerns related to road infrastructure, public transportation, and vehicle-related issues.
- Urban Development: Grievances related to municipal services, town planning, and urban infrastructure.
- Rural Development: For rural development projects, Panchayati Raj institutions, and related concerns.
- Social Welfare: Issues related to social justice, welfare schemes, PDS (Food Supply), and benefits distribution.
Grievance Escalation Levels:
- Level 1: Local Office or Department (Nodal Officer)
- Level 2: District/Department Grievance Cell (Public Grievance Officer)
- Level 3: State Grievance Redressal Authority (Head of Department/Secretary)
- Level 4: Chief Minister’s Grievance Cell (CMO), Odisha
Still, not resolved to your expectations? Lodge a public grievance to the Chief Minister’s Office (CMO) of Odisha by filing a complaint through the Jana Sunani portal. While escalation must include previous reference/acknowledgement number of complaints.
Note: Finally, you may approach the appropriate legal authority or take legal action. Before this, please take advice from a legal expert or lawyer.
Register an Online Complaint
To Lodge your complaint online through Odisha Jana Sunani (Public Grievance), provide the following details:
- Complaint by: Individual or Group/Institution
- Complainant detail: Name, Mobile Number, and address including block, panchayat/ULB (Municipality)
- Department/District of Odisha
- Subject of Grievance
- Description (Max. 1000 characters)
- Supporting Documents
Links to Lodge Grievances Online to Govt. of Odisha:
| Online Grievance to Jana Sunani | File a complaint |
| Track grievance status | Click to track |
| WhatsApp Number | +916370951930 |
| Re-appeal (if not resolved) | Lodge an Appeal |
| Mobile App | Jana Sunani Android | iOS |
After the successful registration of your grievance, please note down the ticket/reference number to track the status or escalate the unresolved cases.
Note: If you are a government employee of Odisha, you may complain through the HRMS Portal of the Govt. of Odisha for respective issues.
Procedure
Steps to Lodge a Public Grievance Online through Jana Sunani, Odisha:
- Visit the official Jana Sunani portal for Odisha at “https://janasunani.odisha.gov.in/“.
- Click the “Register Grievance” button for grievances related to the state of Odisha.
- Choose any one method of registration:
- Login (For already registered users)
- Sign Up (For new users)
- Skip Login (To register grievance without registration)
- Click the “Skip Login” button.
- Enter the registered mobile number and verify with OTP.
- Enter location details
- Provide grievance information
- If you have supporting documents, attach them by clicking “Upload Document” (pdf, jpg, png only (Maximum 5Mb))
- Choose whom you want to complain
- Superintendent of Police
- Collector
- Department
- Any other office
- Are you sure, you want to register this grievance? Click “Yes, post this” to submit the grievance.
Please Note: Take note of the ticket/acknowledgement number provided upon successful submission. Click “Track Grievance” to check the status of the pending case.
Department
The list of departments that are listed on Jana Sunani by the Government of Odisha:
- Agriculture & Farmers’ Empowerment
- Department of Commerce & Transport
- General Administration & Public Grievance
- Department of Co-operation
- Electronics & Information Technology
- Department of Energy
- Department of Excise
- Department of Finance
- Fisheries & Animal Resources Development
- Food Supplies & Consumer Welfare
- Forest, Environment and Climate Change Department
- Handlooms, Textiles & Handicrafts
- Department of Health & Family Welfare
- Higher Education Department
- Department of Home
- Housing & Urban Development
- Department of Industries
- Information & Public Relations
- Department of Law
- Labour & Employees’ State Insurance
- Micro, Small & Medium Enterprise
- Odia Language Literature & Culture Department
- Panchayati Raj & Drinking Water
- Department of Parliamentary Affairs
- Planning & Convergence
- Department of Public Enterprises
- Revenue & Disaster Management
- Department of Rural Development
- Skill Development & Technical Education
- Department of School & Mass Education
- Skill Development & Technical Education
- Social Security & Empowerment of Persons with Disabilities
- Department of Sports & Youth Services
- ST & SC Development, Minorities & Backward Classes Welfare
- Department of Steel & Mines Dept.
- Department of Tourism
- Department of Water Resources
- Women & Child Development
- Department of Works
- Department of Mission Shakti
Frequently Asked Questions about Jana Sunani
Q1: How can I file a complaint against government services or departments in Odisha?
A: Visit the Jana Sunani public grievance redressal portal, select the relevant department, and lodge your grievance online. It covers various departments like Revenue and Disaster Management, Odisha Police, and more.
Q2: What are the escalation levels for resolving public grievances through Jana Sunani?
A: Level 1 involves the local office or department, followed by Level 2: District/Department Grievance Cell, Level 3: State Grievance Redressal Authority, and Level 4: Chief Minister’s Grievance Cell (CMO), Odisha.
Q3: What if my grievance is not resolved to my satisfaction?
A: If Jana Sunani’s resolutions are inadequate, escalate to the Chief Minister’s Office through the portal. Ensure to include previous reference/acknowledgement numbers. Legal action may be considered after seeking advice from a legal expert.
Q4: Can government employees in Odisha file complaints for respective issues?
A: Yes, government employees can use the HRMS Portal of the Govt. of Odisha to lodge complaints related to their government concerns.
Q5: What details are required to lodge a complaint on Jana Sunani?
A: Provide your name, mobile number, address, department/district in Odisha, subject of grievance, a description (max 1000 characters), and any supporting documents.
Q6: How does the Odisha Right to Public Services Act benefit residents?
A: The Odisha Right to Public Services Act (ORTPS), 2012, ensures residents’ right to transparent, accountable, and time-bound public service delivery. Lodge a public grievance if services are delayed or rejected.
