MEECL – Helplines of the Electricity Board, Meghalaya to Lodge Online Electricity Complaint to Meghalaya Electricity Corporation limited

Meghalaya Electricity Corporation Limited (MEECL) is an electricity distribution company that is administered by the Meghalaya State Electricity Board (MSEB). MEECL is owned by the state government of Meghalaya which is headquartered in Shillong. It has a subsidiary that is called Meghalaya Power Distribution Company Limited (MePDCL) which provides the service of electricity distribution in the rural and urban areas of the hilly state of Meghalaya.

Many people who live in the hilly areas are getting their electricity supply from the MEECL. Most customers are connected to the electricity services of MEPDCL. More than 2 lakh customers are benefitting from the electricity distribution services in Meghalaya.

Divisions of the Electricity Board of MEECL for Electricity Services in Meghalaya:

It is common that many customers of the MEECL do not know how to register an electricity complaint about issues with the electricity services. There are many issues with the electricity supply, bills, and other services & supply-related transformers. You can register grievances using the helplines of the Electricity Board (EB), MEECL.

Note – Meghalaya Electricity Corporation Limited (MEECL) has provided helplines for consumers where they can register electricity complaints. You can call on the toll-free customer care numbers, or WhatsApp numbers, and can lodge an online complaint. Follow the helpline details.

Electricity Complaint Registration Fees & Redressal Time by MEECL/MePDCL:

Tips – If your electricity complaint is not redressed within the time limit or unsatisfied with the final order then you can lodge a grievance to the Consumer Grievance Redressal Forum, MEECL and further you can approach the Electricity Ombudsman, Meghalaya.

Helplines of Meghalaya Electricity Corporation Limited (MEECL) to Register Electricity Complaints

Meghalaya Electricity Corporation Limited (MEECL) has provided official helpline numbers for its consumers. You can also use the portal to register online electricity complaints. You can use any method below to complain about the issues with the electricity services.

MePDCL & MEECL Electricity Board has provided official toll-free electricity customer care numbers, WhatsApp numbers, and helplines for consumers to register electricity complaints. You can use these verified helpline numbers to get a faster redressal of your issues regarding the electricity services in Meghalaya.

Provide the following details:

• Consumer connection number
• Name of the consumer
• Phone Number
• Address of the Premise

MEECL Customer Care Number

Official Helplines of the MEECL for Electricity Complaints:

Divisional & Local Customer Care Centre Helplines & Complaint Numbers of MEECL & MePDCL:

Use these customer care & helpline numbers of the regional offices of the MEECL. Call to register your complaint about the electricity issues.

Register Online Complaint to Electricity Board, MEECL/MePDCL

You can register an online electricity complaint using the official e-mails and portals of the Electricity Board, MEECL & MePDCL. Follow the information and e-mails below to lodge a complaint and get a faster redressal of your issues. You can also use the mobile app and Twitter to register complaints.

Register Online Electricity Complaint to MEECL, Meghalaya:

E-mails of MEECL/MePDCL to lodge an Electricity Complaint:

You can use these e-mails and the online complaint app of MEPDCL to register your electricity complaint. You can get redressal of the problems.

Tips – If your electricity complaint is not resolved by MEECL or MEPDCL and unsatisfied with the final order of the MEECL then you can lodge a grievance to the Consumer Grievance Redressal Forum, MEECL/MEPDCL. Follow the below steps.

The Consumer Grievance Redressal Forum, MEECL/MEPDCL

Consumers can lodge grievances to the Integrated Grievance Redressal Cell (IGRC) and Consumer Grievance Redressal Forum (CGRF), MEECL against the final order or complaint is not resolved by the MEECL. You can follow the below steps to lodge a grievance with the higher authorities.

1. Integrated Grievance Redressal Cell (IGRC)

You can lodge a grievance at level 1 if the electricity complaint is not resolved or unsatisfied then you can lodge a grievance at level 2 then finally you can approach the Consumer Grievance Redressal Forum (CGRF), MEECL in Meghalaya.

Procedure:

• Download the grievance application form for L-1 & L-2:
  • Download (Grievance Form)
• Fill out the grievance application form.
• Provide the required information and documents.
• Mention the issue and previous complaint number.
• Send it to the sub-division office of your zone or submit it by yourself to the senior official.
• Don’t forget to take the acknowledgement number or complaint number.
  • Note – Keep a copy of the application for future reference.

2. Electricity Consumer Grievance Redressal Forum, MEECL/MEPDCL

If your complaint is not resolved by IGRC within the time limit or unsatisfied then you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum, MEECL. Follow the steps below to lodge a successful electricity grievance in Meghalaya against the MEPDCL office of your region.

Procedure:

• Download the grievance application form of CGRF:
• Download (Grievance Form CGRF)
• Fill out the application form with the required details.
• Attach a copy of the complaint form that was submitted to IGRC, MEECL/MEPDCL.
• Attach all the required documents.
• Mention the complaint number and connection details.
• Mention the type of complaint & type of relief.
• Note – Keep a copy of the CGRF grievance application form for future reference.
• Send the grievance application form to the CGRF Office of MEECL or submit it yourself.

Official Address & Contact details of the Consumer Grievance Redressal Forum, MEECL/MEPDCL:

• Address:  The Chairman, Consumer Grievances Redressal Forum, Lumjingshai, Short Round Road, Shillong-793001
• Phone: 03642590610, 03642590742, 03642590710, 03642591843

Tips – If your grievance is not redressed by CGRF within 45 days or unsatisfied with the final order then you can file a petition to the Electricity Ombudsman, Meghalaya. Follow the below details.

Appeal to Electricity Ombudsman (MSERC), Meghalaya

The electricity Ombudsman is established by the Meghalaya State Electricity Regulatory Commission under the Electricity (Regulation) Act, 2003 to get the cases against the final order or unresolved grievances by the CGRF. You can file a petition against the MEECL/MEPDCL if your grievance is not resolved within 45 days or you are unsatisfied with the final order.

Procedure:

• Write a petition application with the following information:
  • Name of the Consumer
  • Contact details of the consumer
  • Consumer Connection Number and Copy of the latest electricity bill.
  • Attach a copy of the response (If available) and an application form that was submitted to the CGRF forum, MEECL.
  • Mention the subject and type of complaint.
  • Mention the type of relief and compensation (expected from the MEECL).
  • Attach all the proof and documents as required by the Electricity Ombudsman, Meghalaya.
  • Provide your signature and details of the nominee (For Representative (Optional)).
• Note – Keep a copy of the application form for yourself for future reference.
• Submit the application form and document to the Electricity Ombudsman at its official address or you can visit the office to submit it by yourself.

Official Address and Contact Details of the Electricity Ombudsman, (MSERC) Meghalaya:

• Address: Electricity Ombudsman Meghalaya State Electricity Regulatory Commission, 1st Floor [Front Block Left Wing, New Administrative Building, Lower Lachumiere, Shillong-793001, East Khasi Hills District, Meghalaya
• Phone: +913642500142, +913642500069
• E-mail: secy.mserc-meg@nic.in

Tips – If you are not satisfied with the final order of the Electricity Ombudsman, MSERC then you can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Frequently Asked Questions About Meghalaya Electricity Corporation Limited (MEECL)

Q. What is the electricity customer care number of the MEECL or MEPDCL in Meghalaya?
A. The electricity customer care number of the MEECL or MEPDCL is 1912 where you can register your complaint about the issues with the electricity.

Q. What is the WhatsApp number of the MEECL?
A. The WhatsApp number of the MEECL Electricity Board is +916033060330 where you can get electricity services and also register complaints about issues with the electricity supply and power outages.

Q. Where can I approach the final order and the electricity complaint that is not resolved by MEECL or MePDCL?
A. You can lodge a grievance to Levels 1 & 2 of the Integrated Grievance Redressal Cell then you can approach the Consumer Grievance Redressal Forum, MEECl and further you can file a petition to the Electricity Ombudsman, Meghalaya.

Q. How can I track the status of the ongoing or scheduled electricity power supply outage by the MEECL in your region?
A. You can track the status of the ongoing or scheduled power supply outage by the MePDCL Power mobile app (android) where you can check the status of your region’s electricity supply by your account.

References

• The Customer Care Centre of MEECL
• Consumer Grievance Redressal Forum, MEECL
• Electricity Ombudsman, Meghalaya