MGVCL – Electricity Complaint Helplines of Madhya Gujarat VIJ Company Ltd

1. Customer Care Numbers
2. Register Online Complaint

Madhya Gujarat VIJ Company Ltd (MGVCL) is owned by the state government of Gujarat. MGVCL serves as an electricity distribution company and provides electricity services in the districts of central Gujarat.

Official Details of MGVCL:

MGVCL Electricity Supply Circles (Zones) to lodge Complaints in Central Gujarat:

Issues of the electricity services of the MGVCL for that consumers can register complaints on the helplines anytime:

• The electricity Bill of MGVCL is not correct, the online or offline payment issue
• Issues in New Connection, Saubhagya Scheme, and Allotment of Connection
• Failure of electricity power, outages, streetlight complaints
• Any other emergency or complaints of electricity supply outages

All these issues can be raised by the consumers on the toll-free customer care helpline numbers of MGVCL.

Any customer of MGVCL who is consuming electricity can complain about the helpline numbers that are provided below by the Complaint Hub. Also, MGVCL customers can register online complaints by a complaint from the link provided below in the tables.

Complaint Hub has verified all the customer care helpline numbers and official online complaint form links. Customers of MGVCL can complain by any number or portal that is provided below at their convenience.

Details of Electricity Complaint Helplines of MGVCL Electricity Board in Central Gujarat

Consumers of MGVCL who belong to Central Gujarat can register their complaints regarding issues of electricity services in their region or at their own home, on the toll-free customer care helpline numbers of MGVCL Electricity Board that are provided below in the table.

Customers can click on the numbers to call directly from their mobile phone’s dialer. These customer care helplines are available 24×7. call now and get redressal of your grievances by the department of MGVCL.

Electricity Customer Care Helpline Numbers of MGVCL for Complaints:

Lodge Online Complaint of Electricity Services on the Official Portal of MGVCL

The Complaint Hub has provided the links to the complaint form of the official MGVCL portal to lodge an online complaint about the issues of electricity services or power supply.

Click on the links of the complaint form and fill out the form with the details of your issues and grievances and submit it. In the final stage, keep the reference number of your complaint that will be shown after submitting the complaint.

Steps to lodge an online complaint on the portal of MGVCL:

Step 1: Visit the below-given link to open the online complaint form.

Step 2: Fill out the registration form by providing the consumer number and click on the submit button.

Step 3: Now login and select the registered complaint and fill out the information. Attach all supportive documents (Upload).

Step 4: Submit the online complaint form by providing genuine electricity issues and note down the reference number to track the status of your application.

Step 5: Wait for the response. If you do not get a response within the given period or are unsatisfied with the resolution of your issue regarding the electricity services MGVCL. You can lodge a grievance in the Consumer Grievance Redressal Forum (CGRF), MGVCL, Central Gujarat.

Links of Official Electricity Board MGVCL portal to Lodge Online Complaint about the issues of electricity services:

Lodge a Grievance to Electricity Consumer Grievance Redressal Forum Against MGVCL, Central Gujarat

The Electricity Consumer Grievance Redressal Forum (CGRF) comes under the Gujarat Electricity Regulatory Commission. It resolves issues of electricity services that are not resolved by Madhya Gujarat Vidyut Corp. Ltd. (MGVCL).

If any customer of MGVCL is unsatisfied with the resolution of the MGVCL department or not resolved within the given period. You can register a grievance against the MGVCL at the Electricity Consumer Grievance Redressal Forum, Central Gujarat.

The Procedure to Lodge a Successful Grievance:

Step 1: Write an application with the details of electricity service issues.

Step 2: Mention the electricity distributor or licensee of MGVCL and the connection number.

Step 3: Attach all supportive documents and complaint reference numbers.

Step 4: Submit it to the substation Regional Officer of Electricity Consumer Grievance Redressal Forum, Central Gujarat. Before applying, please keep a copy of the application form with documents to yourself.

Step 5: Get the receipt or reference number to track your grievance status. If your issue is not resolved within 45-90 days or as per the given period. You can file a petition to the Electricity Ombudsman Office, Gujarat Electricity Regulatory Commission.

Procedure to File Petition to Electricity Ombudsman Office, Gujarat Electricity Regulatory Commission (GERC)

If your complaint or grievance is not redressed or unsatisfied with the redressal of your issue by regional CGRF or MGVCL. Then under the Electricity Regulation Act, 2003 you can file a petition to the Electricity Ombudsman Office (Vidhyut Lokpal), Gujarat Electricity Regulatory Commission (GERC).

The petition will not be accepted If:

• Your same case is pending in any tribunal, court, or legal firm.
• The final decision is given by any court or tribunal.
• After 30 days from getting the resolution or response from CGRF (Must file a petition within 30 days after getting a response).
• Without any sufficient cause or truth, documents
• Not enough supportive documents

So, be careful while filing a petition, please mention all the information & attach all documents/Photos

Procedure to file a Petition:

Step 1: Write an Application with the personal details & connection number to the Electricity Ombudsman Officer.

Step 2: Attach the previous application of CGRF and also the resolution or response (If any). Attach all supportive documents and mention the issue of electricity services by MGVCL. Write the type of relief or compensation that you expect for your loss or inconvenience.

Step 4: Please submit it or send the application to file a petition within 30 days of the expiry of the resolution period of CGRF or after getting a resolution from CGRF.

Step 5: Post the application to the below address or submit it by visiting himself.

Address: Electricity Ombudsman: Office of the Electricity Ombudsman, Barrack No. 3, Polytechnic, Ambawadi, Ahmedabad- 380015
Phone: 079-26302689
Email: ombudsman@gercin.org

After the successful submission, please take the reference number or submission receipt to track the status of your petition.

Frequently Asked Questions About MGVCL Electricity Services?

Q. What are the customer care numbers of the MGVCL to lodge complaints about electricity services?
A. Customers can register complaints about electricity services by calling on the helpline numbers of MGVCL. You can call on 19124, 1800-233-2670 and can register your issue 24×7 to the customer care executive. To get regional or zonal helpline numbers, you visit the MGVCL regional helplines page and can call on the given numbers.

Q. How can Apply online for a new electricity connection of MGVCL?
A. If you want to get a new electricity connection, you can visit the GUVNL new electricity connection page and click on register now below the login form. Select the Discom MGVCL and fill in all the required information and password.
Now, log in using your information & password and select the new electricity connection, connection type (LT for Domestic/Industrial or HT) and fill out the online new electricity connection application form and upload the essential documents.
Submit the form and track the application by using the reference number. After successful acceptance of the form, pay the connection fee.

Q. What are the documents required to get the new connection of MGVCL, Central Gujarat?
A. Required Documents to get new electricity connection of MGVCL:
For LT (Low Load) Connection:

• Domestic Connection:
  • Identity Proof (One) – Voter ID, Aadhaar Card, PAN card, or Passport
  • Proof of Address/Ownership/lease agreement – Certificate or ownership documents/Gas connection or any other documents
• Industrial Connection:
  • Proof of Identity (As per above mentioned)
  • Proof of ownership/certificate of partnership or firm or ownership/lease agreement

For HT (High Load) Connection:

• Identity Proof along with ownership proof/certificate of partnership/lease agreement/any other documents of firm or industry

Q. Where can I register a complaint against the decision of the electricity Consumer Grievance Redressal Forum (CGRF) of Central Gujarat?
A. You can file a petition under the Electricity Regulation Act, 2003 to the Electricity Ombudsman Office, Gujarat Electricity Regulatory Commission within 30 days of the final decision of CGRF, MGVCL. Please the brief procedure to file a successful petition from the above section.

Q. If the electricity complaint is not resolved or is unsatisfied with the final decision of MGVCL, where can a grievance against MGVCL?
A. You can lodge a grievance against MGVCL to the Electricity Consumer Grievance Redressal Forum, Central Gujarat at your nearest concerned substation. You can follow the procedure that is given above in the simple steps.

Q. How can I track the status of electricity outages in my region central Gujarat by MGVCL?
A. If you are facing frequent power outages or want to track the status of ongoing or scheduled electricity outages by MGVCL. You can track on Urja Mitra MGVCL where you can select your region under MGVCL and can check ongoing or any scheduled outages.