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Gujarat Police: How to Lodge an e-FIR and Complaint to Gujarat Police?


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Gujarat Police (source:

Gujarat Police is the law enforcement agency for the state of Gujarat and comes under the Department of Home Affairs, Government of Gujarat. Headed by the Director General of Police (DGP), it is headquartered in Gandhinagar and Ahmedabad. The Gujarat Police is responsible for maintaining law and order, preventing crime, investigating criminal cases, and protecting the rights and interests of the people.

The administrative system of the Gujarat Police is divided into 4 Commissionerate, 9 Ranges, and 36 districts including Railways. The Police Commissionerate cities are Ahmedabad, Vadodara, Rajkot, and Surat. The Police Ranges are Ahmedabad, Gandhinagar, Vadodara, Surat, Rajkot, Junagadh, Panchmahal – Godhra, Bhavnagar, and Border.

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Motto: SEVA SURAKSHA SHANTI (सेवा सुरक्षा शांति)

The Gujarat Police also has various departments and specialized units, including:

  • Criminal Investigation Department (CID)
  • Anti-Terrorist Squad (ATS)
  • Armed Units
  • Traffic Police

Other specialized police units are the Cyber Crime Cell, the Economic Offence Wing (EOW), and the Women Cell.

Need help from the Gujarat Police or want to report an incident? You can call the toll-free helpline number for immediate assistance, visit your nearest police station to report the incident in person or file a complaint/e-FIR online, providing all the necessary details about the incident.

Gujarat Police provides various services to citizens, including:

  • Report lost property or stolen items and missing persons/children
  • Register Police complaints or e-FIR (vehicle/mobile theft)
  • Search FIR, arrested/wanted person, and recovered properties
  • e-Application, police verification certificates (PVC), and domestic servant/tenant verification
  • Apply for NOC, Hotel/Arms licenses, and approvals for roadshows and event permissions

These citizen services are available to all residents of Gujarat. In case of emergencies, you can directly dial the 112 or the regional police number.

Note: If you need to report a civil or criminal incident in Gujarat, visit the nearest police station to file a formal FIR/NCR (Non-Cognizable Report) with evidence. If the initial complaint is not addressed, escalate the case to higher police authorities or appellate officers. Refer to the provided instructions for detailed guidance.

How to File an e-FIR or Complaint to Gujarat Police?

The Gujarat Police offers an integrated online system for citizens to report incidents and complaints through the Citizen Portal. You can register complaints or file e-FIRs for unknown accused or Non-SR (Non-Special Report) cases on the Citizen Portal.

Understand the difference between complaints and FIRs before filing:

  • Police Complaint: A complaint can be made orally or in writing, accusing someone of an offence, for both cognizable and non-cognizable crimes without a specific format.
  • FIR: An FIR (First Information Report) is the initial information, orally or in writing, about cognizable offences submitted to the police station. It must be registered with the officer in charge. Police investigate and the Magistrate may take action based on the report.

For serious cases, contact your local police station or higher-ranking Police Officers in Gujarat. Understand your rights as a citizen and protect yourself from unusual situations or police misconduct, as defined in the citizen charter of Gujarat Police.

Grievance Redressal Mechanism

As per the guidelines issued by the Home Department, the grievance redressal mechanism of the Gujarat Police is divided into 3 levels. Beginning at the local police station, cases escalate to the Superintendent of Police (SP) and further to the Inspector General of Police (IG) of the Range. Finally, the case can be represented before the Director General of Police (DGP).

Complaint filing:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Gujarat Police (read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

Methods for filing a complaint/FIR:

  • Online: Citizen Portal – Gujarat Police, social channels, and mobile app.
  • Offline: Dial 112 (in an emergency), call the police helpline number (local/district office), or visit local police stations to file written complaints or FIRs.

3 Levels of Escalation:

If your case is not addressed within the given period, escalate it to the following levels:

  • Level 1: Superintendent of Police (SP) at District
  • Level 2: Inspector General of Police (IG) at Range
  • Level 3: Director General of Police (DGP), HQ

You may contact the concerned Police Officer in the respective department to escalate your pending complaints or cases.

Level 1: File an e-FIR or Complaint, Gujarat Police

To initiate an investigation by Gujarat Police, citizens need to file a complaint or an FIR (First Information Report). This process begins at the local police station, where individuals can meet with the Station House Officer (SHO). Depending on the nature of the issue, incidents can be reported through offline or online methods.

Online citizen services of Gujarat Police to lodge a complaint
Online citizen services of Gujarat Police to lodge a complaint (source –

1. 112-Gujarat (For Emergency)

In case of emergency in Gujarat or within the regions of Gujarat, contact National Helpline Number 112 – ERSS (Emergency Response Support System) or specific police helplines such as women protection, traffic, etc. ERSS 112 operates 24/7 for reporting Police, Fire, Medical, or GRP services emergencies.

Click: Request help from GJ – 112 ERSS

Tip: For immediate police assistance in Gujarat, dial 101 to directly reach the police control room to save redirection time through 112.

Provide the following details to the Officers:

  • Location of incident
  • Description of incident
  • Time of event (including current situation)

Emergency Police Helpline Numbers:

Office/Department, Gujarat Police Helpline Number
Toll-Free Emergency Helpline Number (PCR) 112, 101, 100
Women Helpline 1091, 181
Vigilance (Anti-Corruption Helpline) 1064, +917923257133
Report cybercrime complaints 1930
Report Missing Persons 1094
Narcotics drugs 1908
State Police Control Room +917923246330, +917923254343

2. Lodge a Police Complaint

To initiate investigations in general cases (civil or non-criminal), register a complaint with the concerned Police station or online through the Citizen Portal of Gujarat Police. Also, access online services like e-applications, certifications, requests, and verifications.

To file a police complaint, provide:

  • Your details: Name, address, and ID (if not registered)
  • Accused info (if any): Name, address, contact.
  • Incident: Location, type, timing, and documents (images, videos, etc.).
  • Police Station: Choose or specify your local police station
  • Complaint: Detailed description of the incident/case with facts.
  • Attach relevant documents in supported format

You can either submit the complaint form online or visit the nearest police station. After successful submission, don’t forget to keep a record of the reference or acknowledgement number.

1. Lodge a complaint to Gujarat Police:

Register online complaint to the Gujarat Police File a complaint
Track lost mobile Track now
Email (Corruption)
Twitter @GujaratPolice

Note: You can also report lost articles, missing persons/children or search stolen/missing phones using Citizen Portal. So, complain online to the police using the above details.

2. Report an incident or case to Gujarat Police:

Crime Branch, GJ Police (CID) Click to contact
Email (Crime)
Control Centre (Traffic e-Challan) Click to contact
Email (traffic)

Note: If your filed complaint remains unaddressed or receives no response from the relevant Police Station within 7 days of submission, you may escalate the matter to the Superintendent of Police (SP) of your district or Deputy Commissioner of Police (DCP) of your city.

3. File an FIR

To report an FIR (First Information Report) to Gujarat Police, follow these methods:

  • Offline: Visit the nearest Police Station and report the incident orally or in writing (applicable for both civil and criminal cases).
  • Online (e-FIR): File an e-FIR for cases involving unknown accused and non-SR incidents through Citizen Portal – Gujarat Police.

Required details for filing an FIR with Gujarat Police:

  • Complainant: Name, current & permanent address.
  • Incident: Date, location, detailed description.
  • Victim: Personal information, address, statement.
  • Stolen Property: Type (jewellery, vehicles, electronics, etc.).
  • Motor Vehicle Details (if applicable): Vehicle number, model, registration.
  • Documents: Attach supporting documents, images, or videos.

e-FIR – Gujarat Police:

Theft e-FIR to the Gujarat Police File an FIR
Cyber Crime Investigation Cooperation Request/track
Contact your Police Station Click Here

To view the status of the lodged FIR or e-FIR, you have to register or log in with Citizen Portal, Gujarat Police. Use the details provided in the above table to access all online services.

After submitting the FIR form online, remember to record the FIR number for tracking. Additionally, don’t forget to download a copy of the e-FIR for future reference.

Tip: If you’ve filed an FIR at your local police station, obtain a free copy of the FIR and an acknowledgement receipt (if necessary).

Note: If you don’t receive a response after filing an FIR with Gujarat Police, contact the District Superintendent of Police (SP). If the issue persists, escalate the case to the Inspector General of Police (IG) of the Range.

Need additional information related to Gujarat Police? You can file an RTI online (Right to Information) with the Gujarat Police. By filing an RTI request, you can seek specific information from the concerned department if needed.

4. E-Services

Gujarat Police provides various e-services for citizens, including Police Clearance Certificates, Character Verification Reports, senior citizen registration, domestic help or tenant documentation, NOCs and licenses, and filing RTI requests. Additional services include accessing information about arrested individuals or seeking permission for events.

Download the Forms:

You can use “” to access all online services of the Gujarat Police.

Police Commissionerates, Gujarat Police

For unresolved complaints or reporting incidents to higher authorities like the Police Commissioner in respective cities of Gujarat, contact the Police control room and email the respective Police Commissionerates of Gujarat Police.

Contact details of concerned Police Commissionerates:

Commissionerate City Phone No. and Email ID
Ahmedabad Phone: +91 7925630100
Rajkot Phone: +91 2812457777
Surat Phone: +91 2612241301, +91 2612241302
Vadodara Phone: +91 2652415111, +91 2652411751

District Superintendent of Police (SP)

If your concern or complaint isn’t resolved at the local police station, especially for criminal, serious, or corruption-related cases, escalate it to the Superintendent of Police (SP) in your district.

Note: Finally, if complaints aren’t addressed to your satisfaction, lodge a grievance online through “Samadhan, CMO Gujarat (Integrated Grievance Redressal System)” to the Appellate Officer, Gujarat Police.

Contact details of District SP:

1. Ahmedabad Range

District SP Contact Details
SP, Ahmedabad Rural Phone: +917926891168
SP, Anand Phone: +912692261033
SP, Kheda Phone: +912682561800

2. Gandhinagar Range

District SP Phone No. and Email ID
SP, Arvalli Phone: +912774248777, +912774248666
SP, Gandhinagar Phone: +917923210914, +917923210108
DSP, Mehsana Phone: +912762222133, +912762222134
SP, Sabarkantha Phone: +912772241303, +912772247133

3. Bhavnagar Range

District SP Phone No. and Email ID
SP, Amreli Phone: +912792223498, +912792227494
SP, Bhavnagar Phone: +912782520350, +912782520250
SP, Botad Phone: +912849231401, +917433975910

4. Junagadh Range

District SP Phone No. and Email ID
SP, Gir Somnath Phone: +912876222101, +917433975923
SP, Junagadh Phone: +912852630603, +912852632373
SP, Porbandar Phone: +912862240922

5. Rajkot Range

District SP Phone No. and Email ID
SP, Devbhumi Dwarka Phone: +912833232002
SP, Jamnagar Phone: +912882550200, +912882676870
SP, Morbi Phone: +912822434782, +912822434880
SP, Rajkot Rural Phone: +912812477334, +91281457681
SP, Surendranagar Phone: +912752282452

6. Surat Range

District SP Phone No. and Email ID
SP, Navsari Phone: +912637258254, +912637246303
SP, Surat Rural Phone: +912612651832, +912612651833
SP, Tapi Phone: +912626221500
SP, Valsad Phone: +912632253333, +912632242900
SP, Dang Phone: +912631220322, +912631220658

7. Vadoadara Range

District SP Phone No. and Email ID
SP, Bharuch Phone: +912642223303, +912642223084
SP, Chota Udaipur Phone: +912669233101, +912669233102
SP, Narmada Phone: +912640222315, +912640222313
SP, Vadodara Rural Phone: +912652423888, +912652423777

8. Panchmahal Godhara Range

District SP Phone No. and Email ID
SP, Dahod Phone: +912673222400
SP, Mahisagar Phone: +912674250128, +912674250129, +912674250130
SP, Panchmahal Phone: +912672242504, +912672245972

9. Border Range

District SP Phone No. and Email ID
SP, Banaskantha Phone: +912742252600, +912742266339
SP, Kutch East (Gandhidham) Phone: +912836280287
SP, Kutch West (Bhuj) Phone: +912832250960, +912832253593
SP, Patan Phone: +912766230502

10. Railway

Railway Zone Phone No. and Email ID
SP, Western Railway Ahmedabad Phone: +917922863121
SP, Western Railway Vadodara Phone: +912652417100

Level 2: Range Inspector General of Police (IG), Gujarat Police

At level 2, the Gujarat Police has appointed an Inspector General of Police (IG) for each Range in the state to oversee law enforcement activities within the districts of their respective Range. If your case is not resolved by the District Superintendent of Police (SP), you can escalate it to the Range Inspector General at this level.

Contact Range Inspector General of Police (IG):

IG/DIG, Range Phone No. and Email ID
IG, Ahmedabad Range Phone: +9126126890931
DIG, Gandhinagar Range Phone: +917923260171
IG, Vadodara Range Phone: +912652432400, +9126524123355, +9126524128245
IG, Surat Range Phone: +912612978666
IG, Junagadh Range Phone: +912852650401
IG, Rajkot Range Phone: +912812477511
IG, Border Range Phone: +912832232366
IG, Bhavnagar Range Phone: +912782516810
DIG, Panchmahal-Godhra Range Phone: +912672245046

Level 3: Director General of Police (DGP), Gujarat Police

In Gujarat Police, the Director General of Police (DGP) is the administrative head of the Gujarat Police and oversees police administration matters that couldn’t be resolved at the Inspector General of Police (IG) level of the Range. If your complaints or issues aren’t addressed at level 1 and level 2, you can take them to the DGP’s office in Gujarat.

1. State Police Control Room, Gujarat Police (DGP HQ):

Designation DGP HQ, Gujarat State Police
Phone Number +917923246330, +917923254344
Fax 079-23246329
Address DGP Office, Police Control Room – Gujarat Police, 1st Floor, Police Bhavan, Sector-18, Gandhinagar

2. Contact Director General of Police (DGP):

Designation, Gujarat Police Contact Details
Director General of Police (DGP) Phone: +917923254201, +917923246333
Additional Director General of Police (Administration) Phone: +917923254211
Director General of Police (Law and Order) Phone: +917923254221
Additional Director General of Police (A.J./A.J.J./M.A.) Phone: +917923254401
In-charge Additional Director General of Police (Investigation) Phone: +917923254271
Additional Director General of Police (State Monitoring Cell) Phone: +917923254293
Additional Director General of Police, CID (Crime and Railways) Phone: +917923254401

Need help for a specific department? Please refer to the guidelines of Gujarat Police and contact the Director General of Police’s control room. You can also visit your nearest police station or consult a legal expert, such as a lawyer, for further action.


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naam mene dusar likha rahahu devu
Apr 20, 2024

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damn mene 1 koyara liya tha or me ne police valene rukane ko bola to me ruka gaya aaora mera bega khola ooar 1 kotara nikal mera kotar bileliya or rs 3500 bi liyeGujarat Police: How to Lodge an e-FIR and Complaint to Gujarat Police?