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Snapdeal – Register a Complaint about Online Shopping or Marketplace of Snapdeal Limited

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Snapdeal Logo
Snapdeal Limited (source: snapdeal.com)

Snapdeal is one of India’s leading online shopping and e-commerce marketplace, owned by Snapdeal Limited. It is headquartered in New Delhi. Snapdeal is also connected with the Open Network for Digital Commerce (ONDC).

The major types of products offered by the company are fashion, home and kitchen appliances, beauty and health, entertainment, automotives, electronics and many more. Snapdeal also offers subscription membership plans, such as Snapdeal Gold and Snapdeal Plus.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Have any complaints regarding Snapdeal? You can address your concerns to the customer service team. If the issue is not resolved, you may request to escalate the matter to the Head of Customer Care or the Nodal Officer.

Report concerns about Snapdeal’s products, including fashion, electronics, home essentials, and more. Highlight issues with payment options, return/cancellation processes, and potential delays or errors in deliveries. Address specific problems related to Snapdeal ONDC Market, Seller, and its subscription membership plans.

Still, dissatisfied or unresolved? You may escalate the disputed matter by filing a complaint to the Grievance Officer, Snapdeal Limited.


How to File a Complaint to Snapdeal?

Following Snapdeal’s customer service policy, the complaint resolution process consists of two levels. If your concern is not addressed at the initial level, proceed to escalate the matter to the next designated authority for further resolution.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of Snapdeal)
Refund Period 7 to 15 business days (read return/cancellation policy)
Return Period 7 days (after delivery)

Levels of Lodging Complaint:

  • Level 1: Customer Care, Snapdeal
    • Toll-free customer service number
    • Email or WhatsApp
    • Register your complaint online
    • Snapdeal App
  • Level 2: Escalate the complaint to the Grievance Officer, Snapdeal Limited.

Additionally, you may request the customer support team to escalate any unresolved complaints to the Head of Snapdeal Customer Support for internal resolution.

Please note: If your complaint filed with Snapdeal remains unsatisfactorily resolved within the specified resolution timeframe, you may file a consumer complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA) for potential violations of consumer rights.

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Level 1: Customer Care, Snapdeal

If you encounter issues with Snapdeal’s online orders, business deals, delivery delays, subscription plans, store services, or payment problems, initiate a complaint with the customer support team via the toll-free helpline number, email, or WhatsApp.

When filing your complaint, include essential details such as:

  • Order ID,
  • B2B details (for Snapdeal Business)
  • Subject/Nature of Complaint
  • Warranty Details (if applicable)
  • Description of the issue, with relevant documents like product images, delivered item photos, bills, or receipts.

After filing a complaint, record the assigned ticket number for tracking. If the issue persists, consider escalating it to higher authorities.

Note: If you have complaints regarding the quality of food/nutrition products, please register your complaint with the Food Safety and Standards Authority of India (FSSAI).

Snapdeal Customer Care Number

Details of Snapdeal Customer Helpline Numbers and Email:

Snapdeal Complaint Number Request a callback
WhatsApp +918130222868
Email help@snapdeal.com

For concerns regarding the quality of the product, you may reach out to the customer service center of the respective brand or company for resolution.

File a Complaint Online

Official details to lodge your complaint online about online shopping, e-commerce deals, and seller services with Snapdeal:

Complain online to Snapdeal File a complaint
Seller Support Click Here (snapdeal.com)
Email help@snapdeal.com

Tip: Beware of scams, don’t share bank/personal details; use only the official Snapdeal app for help. Stay safe!


Level 2: Grievance Officer, Snapdeal Ltd

As per the IT Act 2000 and E-Commerce Rules 2020, Snapdeal Limited, the parent company of Snapdeal, has appointed a Nodal/Grievance Officer to handle disputes related to its E-Commerce Platform. If your initial complaints including privacy or trademark disputes are not satisfactorily resolved at level 1, escalate the matter to the designated Nodal Officer at Snapdeal Limited.

When submitting your written grievance letter or email, please ensure to include the following details:

  1. Reference/Ticket number of the previous complaint
  2. Order ID
  3. Reason for dissatisfaction
  4. Expected resolution from Snapdeal
  5. Description of the disputed matter with supporting documents such as screenshots, images of products, invoices, or any other relevant evidence.

To file your grievance, you can send an email to Snapdeal at grievanceofficer@snapdeal.com. For complaints specifically related to Snapdeal services, you may contact Snapdeal Limited at:

Designation Grievance Officer, Snapdeal
Email grievanceofficer@snapdeal.com
Address Grievance Officer, Snapdeal Limited – C/o SproutBox Suryavilas, Suite #181-TR4 First Floor, D-181, Okhla Industrial Area, Phase 1, New Delhi 110020.

Have concerns about the quality of medicines or drugs purchased from Snapdeal? You can register a complaint with the Central Drugs Standard Control Organization (CDSCO) under the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) facilitated by the Government of India.

Not resolved to your satisfaction by the Grievance Officer of Snapdeal? You may complain to respective authorities or take legal action.


Legal Authorities: Consumer Commission

If your complaints lodged with the grievance officer or head office of Snapdeal  Limited are not resolved to your satisfaction, you may approach the following legal authorities:

1. Consumer/Business Disputes:

  • Informal Consumer Complaint: If dissatisfied with Snapdeal’s resolution, file a complaint with the National Consumer Helpline (NCH) for arbitration.
  • Internal Arbitration: Opt for internal arbitration (specifically for business disputes) with Snapdeal Private Limited, the owner of Snapdeal, to resolve the dispute through mutual agreement with the company.
  • Formal Consumer Complaint: File a formal consumer complaint against Snapdeal or its partners with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court/Forum to seek compensation for your losses.

2. Legal Action:

  • If you remain dissatisfied with Snapdeal’s resolution even after initiating internal arbitration, seek advice from a legal expert to understand the available legal options.
  • Depending on your case, consider taking legal action against Snapdeal in a tribunal, judicial court, or higher legal authorities.

Want to file a case against Snapdeal? You can file a case online by e-filing to District/High Courts.

It is important to seek legal advice to know the relevant laws and regulations governing disputes before taking further action. Also, ensure that you are well informed about your rights and options in the given situation.


Reference

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