Odisha Police (OP or OPS) is the law enforcement agency of Odisha. Established in 1936, Odisha Police is headquartered in Cuttack. The police agency is headed by the Director General of Police, who works under the Home Department of the Government of Odisha. The force is responsible for maintaining law and order, preventing and controlling crimes, prosecuting criminals, etc.
Motto: “Jan Sevak Jan Rakshak” (Serving and protecting the people).
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Administrative Structure:
- DGP Office: Headed by the Director General of Police (DGP).
- Ranges: Divided into 8 police ranges (Northern, Central, Southern, Eastern, Western, North Central, South Western, and Bhubaneswar-Cuttack Railway), each headed by an Inspector General of Police (IGP).
- Districts: Divided into 30 police districts in Odisha, each headed by a Superintendent of Police (SP). Further, districts have divisions and police stations (Thana).
- Commissionerates: There is 1 police commissionerate (Bhubaneswar-Cuttack), headed by a Commissioner of Police (CP).
Major Departments of Odisha Police:
- Crime Branch
- Crime Investigation Department (CID)\
- Special Operation Group (SOG)
- Odisha Special Armed Police (OSAP)
- Special Intelligence Wing (SIW)
- Railway Police
- Traffic Police
State Forensic Science Laboratory, Human Rights Protection Cell, Odisha Industrial Security Force, Economic Offence Wing, Coastal Security, Home Guards and Civil Defence, and Odisha Auxiliary Police Force.
How to File an Online e-FIR or Complaint to Odisha Police?
The Odisha Police has the Crime and Criminal Tracking Network & Systems (CCTNS) for reporting incidents and lodging online complaints/FIRs. If you need to report an incident in Odisha, you can contact the police using the following methods:
- Toll-free police helpline number
- Visit the nearest police station
- File online complaints/e-FIRs via the CCTNS-Odisha
You can register complaints or file online First Information Reports (e-FIRs) for cases involving unknown accused or non-SR incidents.
Understanding the difference between a police complaint and an FIR:
- Police Complaint: This can be oral or written and applies to both cognizable and non-cognizable crimes.
- FIR (First Information Report): Registering initial information about cognizable offences to the police station. It can also be a civil case. The magistrate can take action based on the FIR.
Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”
Grievance Redressal Mechanism
Complaint/FIR Filing Fee:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Odisha Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
The Odisha Police has 3 levels within each administrative division:
1. Within Police Department:
- Level 1: Superintendent of Police (SP) at District
- Level 2: Inspector General of Police (IGP) at Range
- Level 3: Director General of Police (DGP), Odisha Police
2. Police Commissionerate: Escalate the police station or zonal complaints to the Commissioner of Police (CP) of the respective City Police Commissionerate.
Additionally, you may contact the associated police officer in the respective department to escalate your pending complaints or cases.
Level 1: File an e-FIR or Complaint, Odisha Police
You can easily initiate an investigation with Odisha Police by filing an FIR. Visit your local police station, meet the Station House Officer (SHO), or choose between offline or online reporting for civil or criminal matters.
1. Police Helpline Number
112-Odisha Citizen Helpline Number: Dial 112 for emergencies in Odisha to report Police, Fire, Medical, or GRP emergencies.
Tip: For immediate police assistance, dial 100 to reach the police control room directly.
Reporting Cybercrime: Call 1930 to report cybercrime and register a complaint through the National Cybercrime Reporting Portal.
Odisha Police Helpline Number:
| Odisha Police | Helpline Number |
|---|---|
| Toll-Free Emergency Helpline Number (PCR) | 112, 100 |
| Coastal Security | 1093 |
| Traffic Police | 1095 |
| Women Helpline | 181, 1091; 1098 (Child); +916742915790 |
| Snake Help | +919337295142 |
| State Police HQ | +916712304001 |
2. File an FIR
When filing an FIR with Odisha Police, ensure to provide the following details:
- Complainant Details: Name, address, relationship to the incident, and contact information of the person filing the FIR.
- Incident Details:
- Nature of the incident.
- Information about the victim, if known.
- Accused details (if known).
- Location, date, and time of the incident.
- Stolen Property or Motor Vehicle Details: If applicable, provide relevant information.
- Supporting Documents: Photos, videos, identity proofs, and relevant documents supporting your complaint.
- Police Station: Specify the preferred police station for filing the FIR.
- Description: Present the facts clearly and concisely regarding the complaint or incident.
FIR Application Format: Use plain paper for a simple FIR application format. Typically, no specific format is required, but ensure all necessary details are included.
Register an online e-FIR (Non-SR cases):
| Lodge Online FIR to Odisha Police | File an FIR |
| Track/Download FIR Status | Click to Search |
| Local Police Station | Click to contact |
For technical help with CCTNS, email to dirscrb.odpol@nic.in or call at +916742973888.
3. Lodge a Police Complaint
Register a police complaint (Civil or Criminal) with Odisha Police:
| Register Online Police Complaint | File a Complaint |
| Inform an Incident to Police | Click to Report |
| Email (Police HQ) | sphqrs.odpol@nic.in |
Police Control Room:
- Police HQ: Email to dgpctrlroom.odpol@gov.in (Police Control Room) or call at +916712304001 / +916712971001.
- Address: Director General of Police (DGP), Odisha Police – Control Room, State Police Headquarters, Buxi Bazar, Odisha, Cuttack.
Note: File an online RTI (Right to Information) request within the relevant department of Odisha Police if required.
4. E-Services
Odisha Police provides online citizen services through the Crime and Criminal Tracking Network & Systems (CCTNS). Access these services by applying online or downloading the required forms for various services. The available services include:
- Police Character Certificate
- Employee/ Tenant/PG/ Domestic Help Verification Request
- Event/Performance/Procession Request
- Lost Property/ Missing Person Registration
- Protest/Strike Approval
- Request For Final Form
- Request For LoudSpeaker
- Arms, Hotel approvals, and other licenses
Apply for these services of the Odisha Police online through “odishapolice.gov.in” or download the form.
Police Commissionerates
To escalate unresolved complaints or incidents to higher authorities, contact the Police control room or email the respective Commissioners (CP) of the City Police Commissionerates within the Odisha Police system.
Contact details of Bhubaneswar-Cuttak Police Commissionerates:
| Officers, Bhubaneswar Police | Phone and Email |
|---|---|
| CP, Bhubaneswar-Cuttack | Phone: +916742530035 Email: commissioneratepolice@nic.in |
| Addl. CP, Bhubaneswar -Cuttack | Phone: +916742391397 Email: addlcp@nic.in |
| Deputy CP (Hqrs), Bhubaneswar-Cuttack | Phone: +916742532847 Email: dcphq2@nic.in |
| Deputy CP, Bhubaneswar | Phone: +916742540555 Email: dcpbbsr.odpol@nic.in |
| Deputy CP, Cuttack | Phone: +916712304841 Email: dcpcuttack@nic.in |
District Superintendent of Police (SP)
If your complaint is not resolved at the local police station, particularly in criminal, serious, or corruption-related cases, escalate the matter to the Superintendent of Police (SP) in your district.
Note: If concerns regarding citizen services or police functioning are not adequately addressed, submit an online grievance through the “Jana Sunani – Public Grievance Redressal Portal” to the Appellate Officer for Odisha Police at the Home Department of Government of Odisha.
Contact details of District SP:
Level 2: Range Inspector General of Police (IG), Odisha State Police
At level 2, Odisha Police has appointed an Inspector General of Police (IGP) for each Range across the state. These IGs oversee law enforcement activities within the districts falling under their respective Range. If your case remains unresolved even after approaching the District Superintendent of Police (SP), escalate the matter to the Range Inspector General (IGP) at this level.
Contact Range Inspector General of Police (IGP):
| IG Range | Contact Details |
|---|---|
| Railway Range | Phone: +916712306615 Email: igrly.orpol@nic.in |
| Central Range, Cuttack | Phone: +916712304300 Email: igcr.orpol@nic.in |
| Eastern Range, Balasore | Phone: +916782262802 Email: diger.orpol@nic.in |
| Western Range, Rourkela | Phone: +916612640340 Email: igwr.odpol@nic.in |
| Northern Range, Sambalpur | Phone: +916632412016 Email: dignr.orpol@nic.in |
| Southern Range, Berhampur | Phone: +916802292000 Email: digsr.orpol@nic.in |
| South Western Range, Koraput | Phone: +91685251711 Email: digswr.odpol@nic.in |
| North Central Range, Talcher | Phone: +916760241395 Email: digncr.orpol@nic.in |
Level 3: Director General of Police (DGP), Odisha Police
In Odisha, the Director General of Police (DGP) serves as the Head of the State Police. The DGP exercises control over all police affairs, including the Range Inspector General of Police (IGP) and Deputy Inspector General of Police (DIG). In instances where complaints or cases remain unresolved, escalation to the DGP level is advised.
Contact State Police Chief (DGP) Office:
| Designation, Odisha Police | Contact Details |
|---|---|
| D.G. & I.G., Odisha | Phone: +916712304451, +916712306501 Email: dgp.odpol@gov.in |
| A.D.G.P. (L&O) | Phone: +916712304303 Email: N/A |
| I.G.P. (Hdqrs) | Phone: +916712303263 Email: N/A |
| DSP Grievance | Phone: +916712339526 Email: N/A |
| Grievance Cell | Phone: +916712339540 Email: N/A |
| ADGP, C.I.D. | Phone: +916712304834 Email: sp1cidcb.orpol@nic.in, cid-cyberpetition@gov.in |
| ADGP, SAP | Phone: +916742390477 Email: saphqrs.odpol@gov.in |
| DIG, Economic Offence Wing | Phone: N/A Email: digpeow.odpol@gov.in |
| ADG, Women & Child | Phone: +916742915790 Email: adgcaw.cw@odishapolice.gov.in |
For specialized assistance within Odisha Police, follow the guidelines provided by the relevant department. Require further assistance? Contact the control room of the State or Local Police Headquarters.
Additionally, visit the nearest police station or seek advice from a legal professional, like a lawyer, for information on potential legal actions or other legal remedies.
