Purvanchal Vidyut Vitran Nigam Limited (PuVVNL) is a subsidiary of Uttar Pradesh Power Corporation Limited. It is an electricity distribution company that is owned by the state government of Uttar Pradesh. PuVVNL provides electricity services in the eastern part (Purvanchal) of Uttar Pradesh.
Complaint Hub is here to help you to lodge a successful complaint of issues that the customer of PuVVNL facing. Follow the steps and information that is provided by the Complaint Hub and lodge your complaint about electricity services.
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The complaint Hub team has verified all the helpline numbers of PuVVNL and online portals to lodge online grievances. You can use any options to approach PuVVNL to get a successful resolution of your issues.
PuVVNL Official Details:
| PuVVNL Official Website | www.puvvnl.up.nic.in |
| PuVVNL Customer Care Numbers | 1912 18001805025 |
| WhatsApp Number of PuVVNL | +918010968292 |
| Lodge Online Complaint | Register |
| Register Complaint to UPPCL | Register Now |
| New Electricity Connection | Apply Now |
| UPPCL Janhit Guarantee Yojana | Apply Now |
| PuVVNL Mobile APP | Android | iOS |
These are the Circles/Divisions of PuVVNL (UPPCL) in Eastern Uttar Pradesh to get the electricity services:
- Kushinagar
- Mirzapur
- Sant Kabir Nagar
- Bhadohi
- Azamgarh
- Basti
- Chandauli
- Deoria
- Fatehpur
- Ghazipur
- Jaunpur
- Mau
- Pratapgarh
- Siddharth Nagar
- Sonbhadra
- Gorakhpur
- Allahabad
- Prayagraj
- Varanasi
How to Register Complaints of Electricity Services to PuVVNL (UPPCL)?
Customer of PuVVNL can register their complaints about the issues of electricity services in two ways. One way is by calling on the toll-free customer care helpline numbers of the PuVVNL Electricity Board. The second way is, you can lodge an online complaint on the portal of UPPCL.
We are going to provide all the helplines and information. You can follow the steps to lodge a successful grievance and also can get a faster redressal of your issues.
The Issues of Electricity that can be addressed by the PuVVNL:
- Electricity Supply Outages – Failure of Power, Transformer
- Electricity Meter – Smart, Domestic, Industrial
- Electricity Bill of UPPCL (PuVVNL) – Arrear, Payment
- E-payment
- New Connection
- Emergency Accident, Electricity Services
- Corruption, Bribery
- Incentives, Any related Schemes by the Government of Uttar Pradesh
These all issues can be redressal by the PuVVNL on the complaint helplines. You can approach any method that is mentioned below in easy steps.
PuVVNL Electricity Board Customer Care Numbers to Register Complaints
PuVVNL has provided toll-free customer care helpline numbers to register complaints about the issues of electricity services that are faced by any customer. The customers of PuVVNL can call on these helpline numbers at any time and can get the redressal of their grievances.
Follow these steps and information to register your grievances:
Step 1: Click on these Customer care numbers of the PuVVNL to call directly from your phone.
PuVVNL Customer Care Number – 1912, 18001805025
To register your complaint to PuVVNL on Twitter, then click on this link –
Step 2: Choose the right options on the IVRS helpline, and select the option to connect with the customer care executive. Give the information of your PuVVNL (UPPCL) account number, and personal details (Name, Address). Tell the issue or grievance related to electricity services.
Step 3: After successful registration of your complaint, please take the complaint reference number or get this reference number on your mobile number. So, you can track the complaint status on the UPPCL portal.
Step 4: Register a complaint on this WhatsApp Number, Click on this number of PuVVNL to Directly connect on WhatsApp.
PuVVNL WhatsApp Number – +918010968292
Step 5: Click on Send with a “Hi” message, type “3” and send to register a complaint about the issue
Step 6: Select the complaint type and enter the number of the type and send it. Now, select the sub-type of your complaint and submit it.
Step 7: You will get a message of successful registration of your complaint and also a complaint reference number. Use this number to track your complaint by choosing the right option on the WhatsApp chatbot.
If your crucial or major complaints about electricity services are not resolved or unsatisfied with the redressal of PuVVNL, you can lodge a grievance against UPPCL (PuVVNL) in the Electricity Consumer Grievance Redressal Forum (CGRF) of UPPCL.
Steps to Lodge Online Complaint of PuVVNL (UPPCL)
Customers of PUVVNL can lodge an online complaint on the portal of UPPCL by following these steps.
Step 1: Click on this link of PuVVNL to lodge an online grievance to the Electricity Board, PuVVNL, and learn how to lodge an online complaint on the UPPCL portal.
Step 2: Read and follow the steps to fill out the online complaint form of PuVVNL.
After the successful submission of your complaint, note down the complaint reference number to track your complaint. To know, how to track the complaint of UPPCL, visit the above link.
If you are not satisfied or the complaint is not redressed by the UPPCL, you can approach the Consumer Grievance Redressal Forum (CGRF) of UPPCL.
To know details and procedures, read – How to lodge grievance in CGRF, UPPCL
Frequently Asked Questions about PuVVNL
Q. Where can I register a complaint against the electricity grievance redressal decision of PuVVNL or UPPCL?
A. If your complaint is not redressed by the PuVVNL or you are not satisfied with the resolution of UPPCL, you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF) to get redressal of your issue.
Q. How can I pay my electricity bill for UPPCL/PuVVNL?
A. You can pay your UPPCL electricity bill on the online e-payment portal of UPPCL. Visit “UPPCL Quick Bill Pay” and enter your account number (found in the old bill) to check the amount.
Q. Where can I apply for a new electricity connection of PuVVNL/UPPCL?
A. To apply for a new electricity connection to UPPCL, you should visit “Apply new connection of UPPCL” to know the procedure and steps. You can follow these steps to submit your online application form to UPPCL.
Q. What is the type of electricity complaints that I can register on UPPCL?
A. These are the types of electricity complaint that you can register to UPPCL:
- Bill Related
- Transformer Related
- Meter Related
- New Connection Related
- Electricity Theft
- Supply Related
- Smart Meter
- Any Information/Suggestions
Q. What is the UPPCL/PuVVNL electricity customer care number to register complaints?
A. Customers can register complaints about electricity services on the UPPCL/PuVVNL customer care numbers 1912, and 18001805025 and get a faster redressal of their issues.
Q. What is the WhatsApp number of PuVVNL (UPPCL) to get electricity services?
A. The WhatsApp Number of PuVVNL is +918010968292 where customers of PuVVNL can lodge their complaints or can get other electricity services from UPPCL.
Q. Where can I track the electricity supply off/outages in my area by PuVVNL?
A. Customers of PuVVNL can track the electricity supply off or outages in their area on “Urja Mitra” and can check scheduled and ongoing supply outages in your area.
