SBPDCL – Electricity Helpline Numbers to Register Complaints of South Bihar Power Distribution Company Limited

South Bihar Power Distribution Company Limited (SBPDCL) is an electricity distribution company as per the Electricity Act, 2003, and a subsidiary of Bihar State Power Holding Company Limited (BSPHCL). SBPDCL is registered under the companies act, of 1956. It provides electricity in districts of South Bihar.

Many times customers of SBPDCL face issues with electricity services. To resolve these issues, customers can register complaints to the SBPDCL on their helplines or portals. You can call on the toll-free customer care numbers, e-mail, and register online complaints on the portal of SBPDCL.

Circles & Divisions of SBPDCL:

Further, if your complaint about electricity issues is not solved by the SBPDCL, you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum of South Bihar and can file a petition to the Electricity Ombudsman, BERC.

Electricity Helplines of South Bihar SBPDCL

Customers of SBPDCL can register complaints about the electricity services on the verified customer care numbers and helpline numbers or can register online complaints on the portal of the Electricity Board, SBPDCL.

Use any one below method to resolve your issues. You can approach any 24×7 to get redressal of your complaints.

Important Information about SBPDCL:

Regional/Local Division Electricity Board Fuse Call Center Helpline Numbers of SBPDCL:

Register Online Complaint to SBPDCL

BPDCL has provided a portal to register online complaints. Read all the procedures and instructions to lodge a successful complaint about the issues of electricity services that occur in your region.

 Register your complaint online here:

Procedure:

• Visit the above link to register a complaint.
• Fill out the required information.
• Submit it and note down the reference number.
• Track the status of the complaint using this number.

Tips – If your issue is not resolved within the given time or unsatisfied with the final decision of the SBPDCL or its Licensee, you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), SBPDCL, South Bihar Circle.

Lodge Grievance to CGRF Forum, SBPDCL

Electricity Consumer Grievance Redressal Forum, SBPDCL take the grievances against the final decision of the SBPDCL or the issue is not resolved by it. Consumers can approach CGRF under the Electricity (Regulatory) Act, 2003 to get redressal of their complaints.

Procedure:

1. Take an A4 size white sheet to write an application to the Chairman, Electricity Consumer Grievance Redressal Form of your circle.
2. Mention the Complaint Reference Number and SR number of the previous complaints of the SBPDCL.
3. Provide personal details and brief information about the electricity issue, and also mention the type of relief and compensation (If any monetary loss).
4. Attach all the supporting documents; for example – a copy of the latest electricity bill, proof of the issue, connection certificate, etc.
5. Attach all the documents with the application and send them to the given address by post or submit them by yourself.
6. You can also send the application and attached documents by e-mail.

Address and E-mail of Regional CGRF in South Bihar

1. CGRF Patna

• Address: Consumer Grievance Redressal Forum (CGRF), PESU (E)
  3rd Floor, DCR cum MRT,
  Building Campus of ESC Patna,
  Road No. 1, R. Block Patna – 800001
• E-mail: cgrfpesueast@gmail.com

2. CGRF Patna, PESU (W)

• Address: Consumer Grievance Redressal Forum (CGRF), PESU (W)
  Patna Electric Supply Undertaking,
  Mangles Road, Patna – 800015
• E-mail: cgrfpesuwestpatna@gmail.com

3. CGRF Patna, PESU

• Address: Consumer Grievance Redressal Forum (CGRF), PESU (W)
  Patna Electric Supply Undertaking,
  Mangles Road, Patna – 800015
• E-mail: cgrfpatnacircle@gmail.com

4. CGRF Nalanda

• Address: Consumer Grievance Redressal Forum (CGRF), Biharsharif
  Electric Supply Division, Biharsharif,
  Old Building 1st Floor, Near Hospital more,
  Biharsharif – 803101, Nalanda
• E-mail: cgrfnalanda@gmail.com

5. CGRF Ara

• Address: Consumer Grievance Redressal Forum (CGRF), Ara
  Electric Supply Circle, Bhojpur (Ara),
  Godhna Road, Ara
  Pin- 802302
• E-mail: cgrfaracircle@gmail.com

6. CGRF Gaya

• Address:
• Consumer Grievance Redressal Forum
  Qtr. No. A/6, Bijli Colony
  Chandauti, Gaya, 823001

7. CGRF Sasaram

• Address: Consumer Grievance Redressal Forum (CGRF), Sasaram
  ESC, Sasaram
  Fazalganj, Sasaram, 821115
• E-mail: cgrfsasaram@gmail.com

8. CGRF Aurangabad

• Address: Consumer Grievance Redressal Forum (CGRF), Aurangabad
  ESC Campus, Near ESD Aurangabad,
  Karma Road, Aurangabad, 824101
• E-mail: esecgrfabad@gmail.com

9. CGRF Bhagalpur

• Address: Consumer Grievance Redressal Forum (CGRF), Bhagalpur
  Campus of Electric Supply Area
  Bhikhanpur, Gumti No. – 1
  Near Blind School
  Bhagalpur – 812001
• E-mail: cgrf.bhagalpur@gmail.com

10. CGRF Munger

• Address: Consumer Grievance Redressal Forum (CGRF), Munger
  Karan Chaura,
  Near Yoga Ashram,
  ESC, Munger, 811201
• E-mail: cgrfmunger@gmail.com

11. CGRF Jamui

• Address: Consumer Grievance Redressal Forum (CGRF), Jamui
  ESC Jamui, Jamui-Sikandra Road,
  Pin – 811307.
• E-mail: cgrfjamui@gmail.com

Consumers of SBPDCL can use the regional CGRF office address to lodge grievances. You can submit your application to get faster redressal of your issue.

File a Petition to Electricity Ombudsman, Bihar

The Electricity Ombudsman of Bihar is a higher authority that takes the cases of the CGRF of SBPDCL and NBPDCL that are not resolved or unsatisfied with the final decision of the CGRF. It works under the Bihar Electricity Regulatory Commission and was established under the Electricity (Regulation) Act, 2003.

Required Documents:

• Copy of previous application form with attached documents that were submitted to CGRF
• Copy of the final decision of the CGRF of your region in south Bihar (if available)
• A handwritten application with the attached supportive documents

Procedure to File a Petition:

• Write an application to the Electricity Ombudsman, BERC, South Bihar on the A4 sheet.
• Mention the subject of the electricity issue and the reason
• Don’t forget to provide the following information:
  • Regional CGRF name and office address detail
  • Electricity connection number of SBPDCL
  • copy of the final decision of the CGRF or the issue is not resolved
  • Personal details, contact number, e-mail, and complaint reference numbers.
  • Mention the category of the issue, type of complaint, or facing any problem with the services
  • The type of relief that you expect from the Ombudsman office
  • The demand for compensation (If you have faced any monetary (loss)
• At the end of the application, write your name, address, and mobile number, and provide your signature
• Mention a list of the attached documents with the page number.
• Attach all documents with the application and send them by post to the address below of BERC or can submit them yourself. For more details call the phone number below.

Office Contact Details of the Electricity Ombudsman

• Address: Electricity Ombudsman
  Bihar Electricity Regulatory Commission
  Ground Floor, Vidyut Bhawan-II
  B.S.E.B. Campus, Jawahar Lal Nehru Marg
  Bailey Road, Patna – 800021
  Bihar (India)
• Phone: +91-612-2504470
• E-mail: eoberc@bihar.gov.in
• Fax: 0612-2504488

Electricity Issues of SBPDCL

List of the most common issues that customers face and resolve by SBPDCL:

Frequently Asked Questions about SBPDCL

Q. What is the customer care helpline number of SBPDCL to lodge an electricity complaint?
A. Customers of SBPDCL can call on customer care number 1912 to register complaints about electricity issues.

Q. Where can I apply for the new electricity connection of SBPDCL?
A. You can apply online for the new electricity connection on the portal of the SBPDCL. Follow the above procedure to apply successfully.

Q. Where can I register a complaint, if the issue is not resolved by the SBPDCL?
A. You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF) against the previous complaints of SBPDCL. If the further grievance is not resolved by the CGRF, you can approach the Electricity Ombudsman, Bihar to escalate your complaint.

Q. How can I track the power outage status of electricity by SBPDCL in South Bihar?
A. You can visit Urja Mitra SBPDCL to track the status of the power supply ongoing/scheduled outage in your region by SBPDCL. Select your region and check the status of the supply.

Q. Where can I pay the online electricity bill of SBPDCL?
A. Visit QuickBill payment page of SBPDCL and enter your connection number to pay your electricity bill. You can choose any payment gateway that is given by SBPDCL to pay the bill.

Q. What are the tariff charges to get a new electricity connection for SBPDCL?
A. To check the tariff charges to get a new electricity connection to SBPDCL, download the tariff guidelines pdf from the download section of the Discom.