MSPCL – The Helplines to Register Electricity Complaint to Electricity Board of Manipur State Power Company Limited

Manipur State Power Company Limited (MSPCL) is the main public-owned electricity distribution company that is administered by the State Government of Manipur. It provides electricity services in all districts of Manipur and many hilly regions get the benefit of the electricity supply.

Due to many issues in Manipur’s town and village regions, consumers have to face power supply outages or other electricity service-related issues. Many of them don’t know where they should register electricity complaints and how to use the helplines of the Electricity Board, MSPDCL.

Districts and Divisions of the MSPCL/MSPDCL in Manipur:

The Manipur State Power Company Limited (MSPCL) has provided helplines to register an electricity complaint to the department concerned in your region. You can call using the toll-free customer care numbers or a WhatsApp number and also you can register an online electricity complaint by using the available portal. Follow the below helplines.

Electricity Complaint Fee & Redressal Time by MSPCL:

Tips – If your complaint about the issue of electricity is not redressed by the MSPCL within the time limit or unsatisfied with the final resolution then you can lodge a grievance to the Consumer Grievance Redressal Forum, MSPCL. Further, you can approach the Electricity Ombudsman, Manipur. All the details are provided in the sections below.

How to Register Complaints to Manipur State Power Company Limited?

Manipur State Power Company Limited (MSPCL) has provided many toll-free customers care numbers and helplines to register complaints about the various issues with the electricity services in the region of Manipur. You can also register an online electricity complaint using the portal of MSPDCL.

The consumers of the MSPCL can register an electricity complaint using customer care numbers, WhatsApp numbers, and helplines. These verified helpline numbers are available for consumers who live in Manipur and get the services of the MSPCL.

Provide the following information to the MSPDCL executive:

• Connection/consumer number
• Name of the consumer
• Phone Number
• Address of the Premise
• Issue of the electricity services

MSPCL Electricity Helpline Numbers

Toll-Free Customer Care Numbers of MSPCL Electricity Board (EB), Manipur:

So, you can use the above customer care numbers and WhatsApp numbers to register your electricity complaint. If the complaint is not resolved then you can lodge a grievance with the Consumer Grievance Redressal Forum, MSPCL (Manipur).

Register Online Complaint to Electricity Board

If you want to register an electricity complaint to MSPCL using the online portal then you can visit the official portal by the link below and fill out the online complaint form. Follow the instructions to register an online complaint about the problems and issues with the electricity services.

Details to Register Online Electricity Complaint to the Electricity Department of MSPCL, Manipur:

Procedure:

• Visit the above link and fill out the online complaint form.
• Select the subdivision and enter the other details.
• Submit the electricity complaint form of MSPDCL.
• Note down the grievance number/docket number to track the status of the complaint.

Tips – If your electricity complaint is not redressed by the MSPCL then you can lodge a grievance to the Consumer Grievance Redressal Forum, MSPCL. Follow the steps in the below sections.

Lodge Grievance to CGRF and Further, File Petition to Electricity Ombudsman, JERC (Manipur & Mizoram)

If your electricity complaint is not redressed by the MSPCL within the given period and also you are not satisfied with the final response or resolution of the complaint then as per the Electricity (Regulation) Act, 2003 you can lodge a grievance to the Consumer Grievance Redressal Forum, MSPCL (Manipur).

If further your grievance is not redressed by the CGRF of your nearest MSPDCL sub-division within 45 days then you can file a petition to the Electricity Ombudsman, Manipur & Mizoram (Joint Electricity Regulatory Commission) within 30 days after the final order or expiry of the time limit of CGRF.

Procedure:

• Download the application form format:
  • Download (Grievance Form)
  • Download (Appeal Form)
• For CGRF – Take the printout of pages number 24, 25, and 28 of the Consumer Grievance Forum
• For Electricity Ombudsman – Printout page numbers 29, 30, and 31.
• Fill out the application form with the required details.
• Attach the previously registered complaint number of MSPCL to the CGRF Form.
• Attach all the supportive documents.
• Also, attach the copy of the grievance application form of CGRF (If filing a petition to the Electricity Ombudsman)
• For the CGRF – Send the grievance application form to your nearest sub-station address and also send it to your division. You can also submit it by yourself at the official address of MSPCL in Manipur.
• For Electricity Ombudsman – Send the petition application to the Joint Electricity Regulatory Commission (JERC of Manipur & Mizoram) and also submit it by yourself.

Official Address and Contact Details of the Joint Electricity Regulatory Commission (JERC) of Manipur & Mizoram:

Joint Electricity Regulatory Commission (JERC) of Manipur & Mizoram (Electricity Ombudsman)

• Address: TBL, Bhawan, E-18, 2nd – 5th Floor, Peter Street, Khatla, Aizawl-796001.
• Phone: +913892335625
• Fax: +913892335523
• E-mail: jerc.mm@gmail.com
• Website: jerc.mizoram.gov.in

Tips – If you are not satisfied with the final order of the Electricity Ombudsman, Manipur & Mizoram then you can approach the Appellate Tribunal of Electricity, The High Court of the State, and the Supreme Court of India.

Frequently Asked Questions About Manipur State Power Company Limited (MSPCL)

Q. What are the customer care numbers of the MSPCL to register electricity complaints?
A. You can call on the toll-free customer care number 1912 and also can call or WhatsApp the numbers +917640081232, and +917640081238 to register electricity complaints.

Q. Where can I register a complaint against MSPCL if the electricity complaint is not resolved within the time limit?
A. You can lodge a grievance to the Consumer Grievance Redressal Forum, MSPCL against the complaint to the MSPDCL if it is not resolved within the time limit. Further, you can file a petition to the Electricity Ombudsman, Manipur & Mizoram. You can read the instructions in the above sections.

Q. Where can I track the outage of the electricity supply in Manipur by MSPCL?
A. Customers can track the scheduled and ongoing outage of the electricity supply by clicking out ‘Urja Mitra MSPCL‘ where you can select your region and check the live status of the power outage.

References

• Manipur State Power Company Limited
• Contact Details of the JERC Manipur & Mizoram