Bihar CM Helpline: Register Complaints about Public Services and Government Offices on Bihar Lok Shikayat IPGRS

Bihar Lok Shikayat, also known as CM Helpline, is an integrated public grievance redressal system (IPGRS) that the Bihar government launched on June 5, 2016 under the Bihar Public Grievance Redressal Act (Samadhan). It aims to provide a timely and effective solution to the citizens’ complaints regarding various schemes, programs and services run by the state government.

The Bihar Right to Public Services Act, 2011 gives rights to the citizens to file complaints and appeal against any delay or failure in the delivery of public services. The act also specifies the designated public servants, the eligible persons, the reviewing authorities and the stipulated time limit for each public service.

Citizens can also complain about various state departments such as Panchayats, Local Urban Body (Municipal Corporation or Municipality), Bihar Police, or Public Distribution Services (PDS) of the Food Department.

District Offices that are under the CM Helpline IPGRS – Lok Shikayat (Samadhan):

• Araria
• Arwal
• Aurangabad
• Banka
• Begusarai
• Bhagalpur
• Bhojpur
• Buxar
• Darbhanga
• East Champaran
• Gaya
• Gopalganj
• Jamui
• Jehanabad
• Khagaria
• Kishanganj
• Kaimur
• Katihar
• Lakhisarai
• Madhubani
• Munger
• Madhepura
• Muzaffarpur
• Nalanda
• Nawada
• Patna
• Purnia
• Rohtas
• Saharsa
• Samastipur
• Sheohar
• Sheikhpura
• Saran
• Sitamarhi
• Supaul
• Siwan
• Vaishali
• West Champaran

Do you want to lodge complaints about government departments, ministries, or public services? Lodge, track and re-open grievances through the toll-free CM Helpline Number, email, SMS, or postal services of the Bihar Public Grievance Redressal System (Jan Samadhan). Alternatively, submit complaints online through the IPGRS (Lok Shikayat) – Bihar CM Helpline portal, mobile app, or visit the nearest grievance centre (Janta Ke Darbar).

How to File a Complaint to CM Helpline (Lok Shikayat), Govt. of Bihar?

In Bihar, every resident has the right to fair and transparent access to public services. Citizens can lodge complaints related to government services, schemes, officials, or departments through the CM Helpline – IPGRS Jan Shikayat portal. If the grievance remains unresolved, there is the option to appeal to the higher Appellate Authority of the Department, providing a structured process for addressing public service concerns in the state.

Some of the Major Departments are:

• General Administration
• Vigilance
• Revenue & Land Reform
• Education
• Health
• Public Works Department
• Panchayati Raj
• Water Resource
• Social Welfare
• Others

3 Levels of Grievance Escalation (Bihar CM Helpline):

• Level 1: Designated Officer of the respective Government Office/Department
• Level 2: Appeal to First Appellate Officer
  • Public Grievance Officer
• Level 3: Appeal to Second Appellate Officer
  • Head of the Department
  • Chief Minister Office (CMO), Bihar

Not resolved to your satisfaction? You have the option to escalate the matter to the Chief Minister’s Office (CMO) or relevant regulatory and statutory authorities within the state.

Note: In cases where disputes persist despite final appeals or interactions with appellate officers of the department, individuals in Bihar may consider legal action within regulatory bodies or judicial courts. It is recommended to seek guidance from a legal expert before taking such steps.

Bihar CM Helpline Number

Call the CM Helpline Number (Lok Shikayat), Govt. of Bihar:

Note: Have complaints about services or officials of the central government? Register a complaint through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System).

Additionally, you can also visit the respective government office or grievance centre in Bihar to formally report your registered complaint.

File an Online Complaint

To file a complaint online through Bihar CM Helpline (Jan Samadhan) – IPGRS, provide the following details:

• Complainant: Individual, Group, or Institution
• Communication details: Address, Block/Village, and District
• Department: Name of Government Department, Designated Officer, and Office (if known)
• Description: Describe the complaint with facts and supporting evidence
• Copies of original or supporting documents

After submission, note the Grievance or Reference ID for tracking and potential future actions such as appealing (first/second) to higher authorities.

Details to lodge a citizen complaint online through CM Helpline IPGRS (Samadhan), Bihar:

Still, not resolved? Appeal to First/Second Appellate Officer using the reference ID of a previously unresolved complaint. To escalate the grievance, visit the link below.

Click: Appeal online to the Appellate Officer through Bihar Lok Shikayat

Please note: In Bihar, if you require additional information from government offices or departments, you may file an online Right to Information (RTI) request with the respective departments or ministries of the Government of Bihar.

Procedure

1. Lodge a Grievance:

The steps of the procedure to lodge a public grievance online through the Bihar CM Helpline – Jan Samadhan (Lok Shikayat) portal:

Step 1: Visit the link: https://lokshikayat.bihar.gov.in/

Step 2: Login/Registration:

• Click the “File a new complaint” button.
• Enter your name and mobile number, then verify with OTP.

Step 3: Fill out the online grievance form:

• Enter details of the complainant
• Provide details of the complaint
• Select Department
• Attach supporting documents (If any)
• Provide previous complaint details (if any)

Step 4: Click the “Preview and Submit” button to register your grievance.

Step 5: Don’t forget to note down the reference number to track the grievance.

2. File First/Second Appeal

Follow the steps to file an appeal if your complaints are not resolved to your expectations:

Step 1: Visit the link: https://lokshikayat.bihar.gov.in/

Step 2: Filing First/Second Appeal

• Click the “File First/Second Appeal” button
• Enter your mobile number and verify with OTP

Step 3: Appeal Form

• Enter the Original Complaint Number or Reference ID
• Search your submitted complaint
• Fill out the required details and submit it.

Step 4: If not resolved, you may again appeal to the Second Appellate Officer choosing “Second Appeal” in the above step.

To track the grievance status, and check the previously lodged complaints with the CM Helpline, choose “Know the status of complaint/appeal”.

Departments

The list of departments of the Government of Bihar that are associated with Jan Samadhan – IPGRS (Lok Shikayat):

• Administration: The departments are Cabinet Secretariat, Department of Law, Disaster Management, General Administration Department, Home, Information and Public Relations Department, Parliament Affairs, Planning, Vigilance, and the Office of the Chief Electoral Officer, Bihar.
• Finance: Includes departments such as Commercial Taxes, Department of Revenue & Land Reform, Finance, Mines & Geology, Prohibition Excise & Registration Department (Excise), Prohibition Excise & Registration Department (Registration), and Transport.
• Human Resources: These departments are Education, Health, and Science, Technology, and Technical Education.
• Infrastructure: These include Building Construction, the Department of Industries, Energy, Information Technology, Public Health Engineering Department, Road Construction, Rural Works, and the Urban Development and Housing Department.
• Agriculture & Allied: The Departments are Agriculture, Animal & Fisheries Resources, Co-Operative, Environment & Forest, Food Consumer Protection, Minor Water Resources, Panchayati Raj, Rural Development, Sugarcane, and Water Resource.
• Social Welfare: Major departments are  BC & EBC Welfare, Labour Resources, Minority Welfare, SC & ST Welfare, and overall Social Welfare initiatives.
• Art, Culture & Tourism: Department of Tourism and Youth & Art Culture.

Reference

• About Bihar Right to Public Grievance Redressal Act (bihar.gov.in)
• FAQs – Bihar Lok Shikayat (bihar.gov.in)