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NBPDCL – Customer Care, Online Complaint, CGRF, and Ombudsman of North Bihar Power Distribution Company Ltd

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NBPDCL, Bihar Logo
North Bihar Power Distribution Company Limited (NBPDCL), source – nbpdcl.co.in

About NBPDCL: North Bihar Power Distribution Company Limited (NBPDCL) is a subsidiary of Bihar State Power Holding Company Limited (BSPHCL). NBPDCL is registered under the companies act of 1956 as a public sector company that provides electricity distribution and services in the northern region of Bihar. It has many departments to resolve the complaints about electricity issues (Example – Customer Care Support, Online Complaint Portal, CGRF, and Electricity Ombudsman).

NBPDCL is publicly owned by the State Government of Bihar. It distributes electricity in 21 districts of north Bihar. All rural and urban regions get electricity services from the NBPDCL. More than 5 crore people get benefitted from the electricity services of the NBPDCL. Because it is the only electricity distributor in the North Bihar region.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Table of Content:

If any customer faces issues in the supply and services of the electricity of NBPDCL. You can register complaints to the concerned department of the company. Let us try to know the customer care numbers & complaint numbers of NBPDCL, helplines and procedures to lodge a successful complaint.

Official Details of NBPDCL for Electricity Complaints & Services:

Official Website of NBPDCL www.nbpdcl.co.in
NBPDCL Complaint Numbers 1912
+918825259186
Local Helpline Numbers View Helpline Numbers
NBPDCL Online Complaint Register
NBPDCL Suvidha App Android | iOS
Social Media App Twitter | Facebook

If Electricity Complaint is Not Resolved by NBPDCL, Approach:

Consumer Grievance Redressal Forum, NBPDCL Lodge Grievance
Electricity Ombudsman, Bihar File Petition

Other Electricity Services of NBPDCL:

NBPDCL Electricity Services (Suvidha) Apply Now
NBPDCL Bill Payment Pay Bill Now
Bihar Bijli Smart Meter App Android | iOS
Bijli Smart Meter Register | Login
Apply for New Electricity Connection Apply now
Electricity Consumption Calculator Open Calculator
Nearest Offline Payment Locator View Centers

List of the Divisions and Circles of the NBPDCL in Bihar to get Electricity services and lodge complaints about the issues:

Circles of NBPDCL:

  • Begusarai
  • Chapra
  • Darbhanga
  • Kishanganj
  • Motihari
  • Muzaffarpur
  • Purnea
  • Saharsa
  • Samastipur

Divisions:

  • Araria
  • Bagha
  • Barauni
  • Begusarai
  • Benipur
  • Betia
  • Chapra
  • Dalsingsarai
  • Darbhanga
  • Gopalganj
  • Hajipur
  • Jainagar
  • Jhanjharpur
  • Katihar
  • Khagaria
  • Kishanganj
  • Madhepura
  • Madhubani
  • Maharajganj
  • Mahua
  • Mirganj
  • Motihari
  • Muzaffarpur
  • Purnea
  • Raghopur
  • Raxsaul
  • Rosera
  • Saharsa
  • Samastipur
  • Sheohar
  • Simri Bakhtiyarpur
  • Sitamarhi
  • Siwan
  • Supaul
  • Udaikishanganj

How to Lodge Complaint to NBPDCL on Customer Care Number, Online Portals?

Customers of the NBPDCL can register complaints on the customer care helpline numbers that are toll-free and available 24×7. You can also lodge a complaint on the online grievance portal of NBPDCL.

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If your electricity issue is not resolved by the concerned department of NBPDCL in the given time, you can register a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), NBPDCL.

Further, if your grievance is not redressed by the CGRF then you can file a petition to the Electricity Ombudsman, Bihar Electricity Regulatory Commission (BERC).

Let us explore the details of helplines, online complaint portal, CGRF, and Electricity Ombudsman of NBPDCL. We are providing information or procedure and details of the documents to lodge a successful complaint. Please read carefully all the information and follow them to resolve your issues of electricity services of NBPDCL in the region of North Bihar.

Customer Care Helpline Numbers of NBPDCL to Lodge Complaint

The toll-free customer care helpline numbers of the North Bihar Power Distribution Company Limited (NBPDCL) are available 24×7. Customers from any division of North Bihar that is listed above can call the customer care executive to register their issues with electricity supply or services.

Let us try to know the procedure and helpline numbers of NBPDCL to register a complaint. Follow these simple steps to resolve your issue as fast as it can be resolved.

Procedure:

Step 1: Click and Call on this customer care helpline number of NBPDCL to lodge a complaint: 1912
Visit to Call on Complaint Helpline Numbers of Local Divisions of NBPDCL: Helpline Phone Directory of NBPDCL

Step 2: Talk to the customer care executive on the toll-free helpline number. Provide the details of the electricity issue in brief with details of connection number, name, and location.
After visiting the link of local division helpline numbers, select your division and call on the given helpline numbers of the concerned department and register your complaint.

Step 3: After registration of your complaint, please take the complaint reference number or you will get in the message on your mobile number.
If your issue is not resolved within the given period, use this reference number to lodge a grievance to the higher authority.
Please get the contact number of the wireman of your region, if your issue is related to the electricity supply.

Step 4: To track the status of your complaint, visit the link that is provided below in the online complaint section. Enter the complaint reference number and check the status of your complaint.

Procedure to Register Online Complaint to NBPDCL

Do you want to register an online complaint about the electricity services of NBPDCL? You can register an online complaint on the portal of the NBPDCL against the electricity issues by filling out the online complaint form. The procedure to lodge an online complaint is very easy.

Let us try to understand the procedure and details of documents required to register a successful online complaint. Follow the below steps.

Procedure:

Step 1:  Visit the link to fill out the online complaint form of NBPDCL: Register Online Complaint

Step 2: Fill out the following information in the Complaint Application form of NBPDCL:

Online Complaint form of NBPDCL Guidance

  • CA Number – Only for Urban/RAPDRP area customers, Enter your CA number from your bill.
  • Consumer Number – If you belong to the Rural region of North Bihar, a non-RAPDRP area, provide the consumer number from your bill.
  • Personal Details1. Complainant name – Enter your name, 2. Mobile Number, 3. Division – Select your division of NBPDCL, 4. Subdivision – Select your region, 5. Section – Select the substation of your division, 6. Address – Enter your complete address with the pin code.

Step 3: Provide the following details of Electricity Complaints:

Online Complaint Detail Form of NBPDCL Guidance

  • Complaint Category – Select the category of your related issues; Bill, Meter, Miscellaneous, Supply.
  • Complaint Sub Category – Select the sub-category of your issue (If available), If not select the others.
  • Complaint Details – Provide the brief detail of the complaint about the electricity issues and drive links of the supportive documents, so they can be checked by the authority to resolve the issues asap.

Notice: Download the Bill Correction Form; take the printout; fill in the required details and attach the required documents and copy of the previous bills. Submit it to the nearest NBPDCL substation centre in your Region.
Download

Step 4: Type the code that is shown in the image of your complaint form. Now, click on the ‘Submit” button that is given below in the form.

Step 5: Note down the complaint reference number (SR number) of NBPDCL. You will get it after the successful submission of the complaint. You can use it to track the status of your complaint.

Note: To track the status of your complaint of NBPDCL, Visit: Track Status of Complaint

Step 6: To check the status of your complaint following the steps:

Track Complaint Status of NBPDCL Guidance

  • Visit the link that is given above in the note section.
  • Now enter ‘Complaint/SR Number‘ and type the captcha code from the image.
  • Click on the ‘Submit‘ button and check the status of your complaint or application.

Step 7: If your complaint of electricity issues is not resolved by the NBPDCL and its licensee within the given time or not satisfied with the redressal of the complaint. You can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CPGRF) of North Bihar against NBPDCL and its licensee. To know the details of the CGRF and procedure, you can follow the below information.

Lodge Grievance to the Electricity Consumer Grievance Redressal Forum (CGRF) of NBPDCL in North Bihar

Electricity Consumer Grievance Redressal Forum (CGRF), Bihar Electricity Regulatory Commission (BERC) for NBPDC takes the electricity issues/complaints that are not redressed by the NBPDCL or its licensee or customer is unsatisfied with the final decision of the concerned department. CGRF works under the Electricity (Regulatory) Act, 2003. Any customer of NBPDCL or SBPDCL can lodge a grievance against their licensee.

Now you know about the CGRF of the BERC. Let us try to understand its procedure and required details to lodge a successful grievance against the concerned licensee or NBPDCL. We will know the address, email, phone number, application form, and designated officers of the regional offices where customers can submit their complaint forms.

Required Documents to Lodge Grievance to Electricity CGRF against NBPDCL:

  • Application Letter with Attached Supportive Documents
  • Latest Electricity Bill Copy
  • Complaint Reference Number/SR Number of Previous Complaint to NBPDCL
  • Proof of Connection, Identity Proof (Aadhar Card, Pan Card or Voter Card (Only One))
  • Other Documents to prove your complaint and supportive facts

Note – Complaint must be submitted within 30 days of receiving the final decision of the NBPDCL or its Licensee or the issue has been not resolved within the given time (After the expiry of the resolution period).

Need more Information? Visit: Trusted SourceCGRF Instructions

Procedure to Lodge Grievance:

Step 1: Take an A4 size sheet to write an application to Electricity CGRF of North Bihar with the below-given format and information. Read carefully all the instructions to lodge a successful grievance.

Format of the Application:

Date – …., Address
To,
The Chairperson
Electricity Consumer Grievance Redressal Forum (CGRF),…(Write here the Name of your Circle)
……………… (Address of your circle, Details are given below)
Subject – ………
Connection Number – ……….
Complaint Reference Number – …….
Category of the Connection – Domestic/Agriculture/Industrial/Business (Choose any One)
Dear Chairperson,
……. (Write the personal details, name, and address, and provide brief information about the issue. Tell the reason to lodge a grievance)
Type of Relief – Write down the type of relief that you expect from the CGRF against the NBPDCL.
Demand for the Compensation (Optional) – If you have any monetary loss then you can demand it. Please attach the proof of the monetary loss.
You can mention the other details of your issue with facts and documents.
List of the Documents – Mention all the attached documents with the page number.
Name – Write your name (As per your documents)
Signature – Provide your sign
Address – Provide the address as mentioned in the connection certificate
Mobile Number – Your personal mobile number
Contact e-mail (Optional) – Provide e-mail (If available)

Step 2: Attach all the documents with the complaint reference number and application. You can send it by post or can submit it to your regional CGRF office of NBPDCL.

Note – Take a copy of all the documents with the application form and keep it to yourself for future reference.

Step 3: Now, your grievance application is ready to submit to the Electricity CGRF Office. The details of the Regional/Circle Office of Electricity Consumer Grievance Redressal Forum (CGRF) are provided below, where you can send your application or can submit it by visiting.

Regional/Circle Office Details of the Electricity CGRF of NBPDCL:

NBPDCL CGRF Circle
source – berc.co.in

1. CGRF Darbhanga

Address:
Consumer Grievance Redressal Forum (CGRF), Darbhanga
Old Electric Supply Circle, Ground floor,
Bangali Tola, Leheriyasarai, Darbhanga, 846001

Designation: Chairperson
E-mail: cgrfdarbhanga@gmail.com

2. CGRF Muzaffarpur

Address:
Consumer Grievance Redressal Forum (CGRF), Muzaffarpur
Trihut Electric Supply Circle, Campus,
Bhagwanpur Reva Road,
Muzaffarpur-842001, Bihar

Designation: Chairperson
E-mail: cgrfmuzaffarpur@gmail.com

3. CGRF Kishanganj

Address:
Consumer Grievance Redressal Forum (CGRF), Kishanganj
DCR Building Ground Floor,
Paschimpalli Kishanganj-855107

Designation: Chairperson
E-mail: cgrfkishanganj@gmail.com

4. CGRF Chapra

Address:
Consumer Grievance Redressal Forum (CGRF), Chapra
New DCR Building, Ground Floor,
Telpa, Chapra, Disst.-Saran,
Bihar, Pin-841301

Designation: Chairperson
E-mail: cgrfchapranbpdcl@gmail.com

5. CGRF Samastipur

Address:
Consumer Grievance Redressal Forum (CGRF), Samastipur
Electric Supply Circle, Samastipur 3rd Floor,
Near Chini Mill Chowk, Samastipur, 848101

Designation: Chairperson
E-mail: cgrfsamastipur@gmail.com

6. CGRF Motihari

Address:
Consumer Grievance Redressal Forum (CGRF), Motihari
Old Electric Supply Circle, Ground Floor,
Near Court Campus, Motihari, 845401

Designation: Chairperson
E-mail: cgrfmotihari@gmail.com

7. CGRF Saharsa

Address:
Consumer Grievance Redressal Forum (CGRF), Saharsa
Electric Supply Circle Campus, Saharsa, 852201

Designation: Chairperson
E-mail: cgrfsaharsa@gmail.com

8. CGRF Purnea

Address:
Consumer Grievance Redressal Forum (CGRF), Purnea
Electric Supply Circle, Purnea Campus
In front of Four Star Cinema Hall,
Purnea-854301

Designation: Chairperson
E-mail: cgrfpurniacircle@gmail.com

9. CGRF Begusarai

Address:
Consumer Grievance Redressal Forum (CGRF), Begusarai
Power House Chowk, 2nd Floor,
Electric Supply Circle, Begusarai, 851101

Designation: Chairperson
E-mail: cgrfbegusarai@gmail.com

Step 4: You can contact the Electricity CGRF Forum NBPDCL of your circle, the addresses are given above section. After the successful submission of your Grievance, you should wait for 39 days. Also, take the reference number to know the status of your grievance.

Step 5: If your issue is not redressed within 39 days or unsatisfied with the final decision of the CGRF of your circle, NBPDCL. You can file a petition to the Electricity Ombudsman, Bihar Electricity Regulatory Commission (BERC), Bihar against the decision or grievance of the CGRF of NBPDCL.
To know the procedure and details of the Electricity Ombudsman, please follow the below information and instructions.

Need More Information, VisitTrusted Source: CGRF, NBPDCL

Steps to a File Petition to Electricity Ombudsman, BERC, Bihar Against the CGRF, NBPDCL

The Electricity Ombudsman is the apex authority under Bihar Electricity Regulatory Commission (BERC) where you can file your last petition against CGRF, NBPDCL. Customers of the NBPDCL can file a petition against the final decision of the Electricity Consumer Grievance Redressal Forum (CGRF), NBPDCL or the issue is not resolved within the given time.

Ombudsman Office accepts the petitions of the NBPDCL customers under the Electricity (Regulation) Act, 2003 against the issues of the electricity services of NBPDCL. Its decision is final and you can not challenge its decision in any forum or court (If applicable). Customers and Licensee will have to accept the final decision of the Electricity Ombudsman.

Follow the instructions and steps to file a petition successfully. All the information related to the required documents, addresses, application format, and disclaimers is below provided. Read carefully and follow them.

Important Instructions and Notice of Electricity Ombudsman, BERC:

  • The case should not be pending in any Court/Tribunal/Forum
  • The case will not be accepted if the final decision is given by any court or tribunal
  • The petition must be submitted within 30 days after the decision or expiry of the CGRF grievance Redressal Period
  • Required Documents – Copy of the Application that was submitted to the CGRF, NBPDCL, and copy of the final decision of the CGRF (If available)
  • Attach all required documents and complaint reference numbers.
  • Take 3 copies of the Application form and attached documents to submit to Ombudsman Office.
  • Keep to yourself a copy of all the attached documents and application forms for future reference.

Procedure to File Petition:

Step 1: Take an A4 sheet to write an application to file a petition to Electricity Ombudsman, BERC.

Step 2: Format of the Application on A4 Sheet:

Date-……, Address
To
Electricity Ombudsman
Bihar Electricity Regulatory Commission
Ground Floor, Vidyut Bhawan-II
B.S.E.B. Campus, Jawahar Lal Nehru Marg
Bailey Road, Patna – 800021

Subject – …. (Write the Electricity issue, Name of the CGRF Office, NBPDCL)
Electricity Distributor – NBPDCL or Name of the Licensee
Connection/CA Number -…….. (Provide the connection details)
Complainant Name – …… (Write your Name)
CGRF Detail – …. (Write the name of the Regional CGRF Office)

Dear Ombudsman
…………… (Write the details of the issue and the final decision of the CGRF (If given).
Type of Relief/Compensation – Write the type of relief that you expect from an authority, and also mention the monetary loss (If have any).
Provide all the information related to the case and also mention the supportive documents (copy of the bill))
Write a list of the attached documents.

Name -…
Signature -…
Address – …..
Mobile Number – ……

Write the application in the above format and attach all documents to file a successful petition.

Step 3: Attach all documents with the application and post them at the address of the electricity Ombudsman Office or can submit them by visiting himself.

Address:
Electricity Ombudsman
Bihar Electricity Regulatory Commission
Ground Floor, Vidyut Bhawan-II
B.S.E.B. Campus, Jawahar Lal Nehru Marg
Bailey Road, Patna – 800021
Bihar ( India )

Phone: +916122504470
Fax: 06122504488
Email: eoberc@bihar.gov.in

Step 4: After the successful submission of your petition, please take the reference number or case number to track the status of your application. Ombudsman Office will notify the date of the hearing of your case. Please visit with all the supportive documents and proof.

Why Register Complaint to NBPDCL in North Bihar?

NBPDCL is the only electricity distribution company available in the north region of Bihar. Almost every household, industrial, or business entity gets electricity from NBPDCL. Sometimes due to many reasons like the failure of power, flood, heavy rain, or any other issues; the electricity supply gets disrupted. You will have to register a complaint to resolve the problems with electricity services.

So, every person who belongs to a rural or urban region should know, how to register a complaint and where they should approach. Let us try to know the issues of electricity services that any customer can face in north Bihar. Customers of the NBPDCL can register complaints or can get help by calling on the helpline numbers of the concerned department.

Types of The Electricity Issues

These are the electricity issues against which customers can get redressal of the complaints. To get rid of these issues, you will have to register a complaint to NBPDCL.

  • NBPDCL Billing Related
    • Bill not received
    • Final Bill related
    • First Bill not Generated
    • High Consumption
    • Incorrect Meter info on Bill
    • Incorrect Name/Address on Bill
    • Incorrect Tariff/Load/Phase
    • Payment/Credit Not Updated or Issue
    • Wrong Charges related
    • Wrong reading
  • Meter Related
    • Check Reading for Premise Lock
    • Display Faulty
    • Glass Broken
    • High Consumption Complaint
    • Implausible Reading
    • Incorrect Multification Factor
    • Meter Burnt
    • Meter Bypass
    • Meter Defective
    • Meter Fast
    • Meter inappropriate Category
    • Meter not at Site
    • Meter seal broken
    • Meter Slow
    • Meter stolen
    • Meter Terminal Seal Broken
    • Meter Testing on Consumer Request
    • Meter Unapproachable
    • MTS Re-Sealing
    • Reading Not Visible
    • Reading out of Range
    • Sticky/Broken Meter
    • Stop Meter
    • Verify Meter Reading received on Trust
    • Wrong Reading
  • Miscellaneous:
    • Bill Received late
    • Correction of Name/Address
    • Disconnection Not Done
    • Duplicate Bill Request
    • ECS Service
    • High Voltage
    • Low Voltage
    • Meter not installed in Premise
    • Move-in Reversal
    • Returned Bill
    • SD related
    • Seasonal Connection
    • Shunt Capacity
    • SMS related
    • Temporary Supply Extension
    • Website/E-bill related
    • Wrong Disconnection
  • Electricity Supply Related:
    • Accidental Information
    • Conductor Snapping
    • DT-failure area
    • DT Failure – individual
    • Fuse off – Area
    • Fuse Off – Individual
    • Fuse Off (Rural Area) – Area or Individual
    • IVR initiated
    • Line Breakdown – Area or Individual
    • Missing Phase
    • Pole Breaking (Rural of Urban Area) – Individual or Area
    • Power Transformer Failure – Individual or Area
    • Reporting Emergency Breakdown
    • Street light Fault – Rectification or Replacement
    • Underground Cable Breakdown – Individual or Area
    • Voltage Fluctuation – Not Upgrade Request or Upgradation Request
    • Voltage fluctuations
  • Any other complaints related to NBPDCL services? (Example – Bribe/Corruption, New Electricity Connection of NBPDCL Issues)

These are the issues that can be redressed by the NBPDCL. You can register complaints anytime against these problems and issues with electricity services. Now, you need to know where and how to register these issues to the concerned department of the NBPDCL.

Online Apply for New Electricity Connection of NBPDCL

If you do not have a new electricity connection to NBPDCL or want to apply online for a new connection. You can follow the procedure that is given below and also know the required documents. Let you try to understand the procedure to apply for a new electricity connection on the portal of the NBPDCL.

Required Documents

Load Category – LT/HT Service Connection:

  • Personal ID Proof of Applicant (Only One):
    • Passport
    • Pan Card
    • Aadhar Card
    • Voter ID
    • Driving License
    • ID Card Issued by Government
    • Ration card
    • BPL (Below Poverty Line) Card
  • One Address Proof from the below list:
    • Passport
    • Ration Card
    • Aadhar Card
    • Voter ID
    • Driving License
    • LPG Gas Connection Card
    • Bill of Government Landline Connection
    • Photo Identity Card Issued by any Government
  • One Passport Size Photo
  • Two Proof of the Ownership – Property Certificate/Lease Deed/Land Agreement

Procedure to Fill Online Application Form of New NBPDCL Connection

Follow the below steps to fill out the online application form for New NBPDCL Electricity Connection.

Procedure to fill out the online form:

Step 1: Visit the link to open the online application form for a new connection: Online NBPDCL New Connection Form

Step 2: Enter the following details:

NBPDCL New Connection Form Guidance

  • Mobile Number – Enter your active mobile number to get OTP.
  • District – Select the district where you want to get the NBPDCL connection.

Step 3: Select and Enter the Following Details in the Application form:

NBPDCL New Electricity Connection Application Form Guidance

  • Connection Type – Select the category of your new connection.
    • Domestic
    • Industrial
    • Commercial
    • Har Ghar Nal
    • Public Water Works
  • Enter OTP – Enter the OTP from the message that you got on your mobile number.
  • Connection Details – Select the Transmission options of the below list.
    • Low Tension Supply/High Tension Supply – LT (for Lower Power Demand, ideal for Domestic), HT (for Higher Power Demand)
  • Contact Details of Applicant – Provide the required information of contact details.
    • Mobile No – Already Entered
    • E-mail ID – Enter your active e-mail id

Step 4: Address Details – Provide the required information of your permanent address where the connection is required:

New NBPDCL Connection Form Guidance

  • Location of the Premise where supply is required – Enter House No, Street, Address Line, City, and Pin code.
  • Select District – Now, select 1. Block; 2. Panchayat; 3. Village/Ward; 4. Division; 5. Sub-division; 6. Section; 7. Tariff, 8. Phase
  • Load – Enter the required load (Example – 1KW, 2KW, 5KW or Higher)

Step 5: Enter the Following Applicant Details:

New NBPDCL Connection Form Guidance

  • Enter Applicant Name – Provide your name as per the document proof
  • Enter Husband/Father Name – Enter the name of your spouse or Father

Step 6: ID Proof of Applicant – Provide the Identity Proof:

NBPDCL New Connection ID Proof detail in Form Guidance

  • Document Type – Select one document that you have – Passport, Pan Card, Aadhar Card, Voter Id, Driving License, Id card issued by the government, Ration card, or BPL card.
  • Upload Document – Choose your file from your device ( JPEG/JPG document file must be less than 500KB and PDF file size should be less than 10000KB)

Step 7: Address Proof of the Applicant – Provide the address proof documents:

Guidance to Upload address proof for NBPDCL connection

  • Document Type – Choose one available document – Passport, Ration card, Aadhar card, Voter Id, Driving License, Gas Connection card, Bill of government landline connection, Photo identity card issued by any government.
  • Front Page of the Address Proof – Select the front page of the document file ( Size less than 500KB)
  • Last Page of the Address Proof – Upload the scanned last page of the address proof document (file size less than 500KB)

Step 8: Upload the following required documents:

Ownership proof document upload guidance NBPDCL

  • Photo of Applicant – Upload the Passport Size photo of yourself.
  • Photo of OwnerShip1(First page of Lease Deed/Rent Agreement/Others) – Upload the file of the scanned ownership certificate/lease/rent agreement’s first page.
  • Photo of OwnerShip2(Last page of Lease Deed/Rent Agreement/Others) – Upload the last page of the property ownership proof certificate/lease deed/rent agreement/firm/business ownership proof.

Step 9: Finally, Click on the ‘Submit’ button and note down the temporary registration number or order number to track the status of NBPDCL’s new electricity connection.

Step 10: After the acceptance of your application form, you will have to pay the amount fee. Details will be sent to your mobile number. You can check it and a link will be provided to pay the online new connection fee.

Follow the link that will be given in your message box and enter the Temporary Registration Number or Order Number to pay the new NBPCL connection fee.

Step 11: To know the status of the NBPDCL New Connection Application, Visit: LT Application Status | HT Application Status
To make Changes or Complete the New Electricity Connection Application, Visit: Change/Complete Application
To know the Rates and Charges of NBDPCL, Visit: Tariff_and_Charges.PDF

If you are facing any issue while filling out the online application for the new electricity connection or any error in the process, you can use the above give helpline numbers to resolve the issue.

Need more Information? Visit: Trusted SourceNew NBPDCL Connection Instructions/Guidelines

Frequently Asked Questions (FAQ) About the Electricity Services of the NBPDCL and BERC

Q. What is the customer care helpline number of NBPDCL?
A.
The customer care number of NBPDCL is 1912 where you can register complaints about electricity issues.

Q. How can I pay the Electricity Bill of the NBPDCL?
A. You can pay the online your electricity bill of the NBPDCL by visiting Quick Bill Payment where enter the CA Number or connection number and choose the payment gateway.

Q. Where can I apply for the New Electricity Connection of North Bihar Power Distribution Company Limited (NBPDCL)?
A. Visit the link: Apply New NBPDCL Connection where fill in the required details and submit your application. You can read the procedure and instructions that are provided in the above section.

Q. Where can lodge a complaint against the final decisions of the NBPDCL, if the issue is not resolved in the given time?
A. Customers can lodge grievances to the Electricity Consumer Grievance Redressal Forum (CGRF) against NBPDCL or Licensee. Procedure and Instructions are provided in the above section, read carefully to lodge a grievance to CGRF.

Q. If the electricity issue is not resolved or unsatisfied with the final decision of the CGRF, NBPDCL, Where can I register a complaint or file a petition?
A. You can file a petition to the Electricity Ombudsman, Bihar Electricity Regulatory Commission against the decisions of the CGRF, NBPDCL. We have provided the procedure and details of the required documents. Read carefully from the above section and file a petition to resolve your case.

Q. How can I track the Ongoing/Scheduled electricity supply outage in my region by the NBPDCL?
A. Visit Urja Mitra NBPDCL to track the status of the ongoing/scheduled electricity supply outage. Select your circle and substation, and check the status of the electricity supply.

Q. What are the documents required to apply for a new electricity connection of NBPDCL in North Bihar?
A. List of the Documents required to apply for the new electricity connection of NBPDCL:

  • One Identity Proof – Aadhar card, Voter ID, Passport, or any proof issued by the government
  • One Address Proof – Voter Id, Ration card, Gas connection card, or any other mentioned document
  • A Passport Size Photo
  • Proof of Ownership – Lease/Rent Agreement/Property Ownership certificate/business ownership proof

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