How Can Candidates Register Complaints about SSC Examinations?

The Staff Selection Commission (SSC) is a government organization that conducts various examinations for the recruitment of staff in various ministries, departments, and offices of the central government. Some of the major examinations conducted by SSC are Combined Graduate Level (CGL), Combined Higher Secondary Level (CHSL), Junior Engineer (JE), Multi Tasking Staff (MTS), Constable (GD), Stenographer, and Selection Post.

SSC ensure a fair and transparent process of examination and selection for the candidates. However, sometimes candidates may face some issues or difficulties during the examination or selection process. These may include technical glitches, incorrect answer keys, delayed results, discrepancies in marks, cheating, wrong allocation of posts, etc. In such cases, candidates have the right to register their complaints or queries to the SSC authority.

How to register your complaint to SSC?

According to the citizen charter issued by the Staff Selection Commission, candidates can register their complaints using below methods:

1. File Your Complaint to SSC:

• Online Complaint Form: Candidates can fill out an online complaint form available on the official website (ssc.gov.in). The form will be forwarded to the concerned regional office of SSC for necessary action.
• Phone Number: +911124368090
• Write a Complaint Letter: You can also write a grievance letter to the Head Office of SSC and send at:
  • Address: Staff Selection Commission, Block No-12, 4th Floor, CGO Complex, Lodhi Road, New Delhi-110003.

You have to provide the subject, roll number, and complaint details or queries/questions. Also, attach any supporting documents if required such as admit card, copy of certificates, etc.

You can also contact your regional SSC offices to register your complaint. The contact details with helpline number, email, and addresses are provided below in the third section.

2. CPGRAMS PG Portal

If your complaints are not resolved to your expectations, escalate your complaints or queries by lodging an online public grievance to the Staff Selection Commission or the Department of Personnel and Training (DoPT) through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS)” Portal of the central government.

In your grievance, provide:

• Personal/candidate details (as specified earlier)
• Reference/ticket number of the previous complaint
• Description of the unresolved grievance
• Upload any relevant documents.

The portal assigns a unique registration number to each grievance and forwards it to the concerned authority for redressal. Candidates can also track the status of their grievances on the portal.

3. Contact Regional SSC Offices

Candidates can also contact their respective regional offices of SSC through phone number/helpline number, email, or post. The regional offices are responsible for conducting the examinations and resolving the issues of the candidates in their respective regions.

The Contact Details of SSC Regional Offices Are:

1. SSC Northern

Jurisdiction: Delhi, Rajasthan, and Uttrakhand

2. SSC Central

Jurisdiction: Uttar Pradesh & Bihar

3. SSC Eastern

Jurisdiction: West Bengal, Sikkim, Odisha, Jharkhand & Andaman and Nicobar Islands (UT)

4. SSC Western

Jurisdiction: Maharashtra, Gujrat, Goa, Union Territory of Daman ,Diu , Dadra and Nagar Haveli

5. SSC Southern

Jurisdiction: Andhra Pradesh, Telangana, Tamil Nadu & Puducherry (UT)

6. SSC North West

Jurisdiction: Jammu & Kashmir, Punjab, Haryana, Himachal Pradesh, Chandigarh (UT)

7. SSC Karnataka Kerala

Jurisdiction: Karnataka, Kerala & Lakshadweep (UT)

8. SSC North East

Jurisdiction: Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura

9. SSC MPR

Jurisdiction: Madhya Pradesh, Chattisgarh

4. RTI Application

You can also file an RTI under the Right to Information (RTI) Act, 2005 for any information related to the SSC examinations or selection process.  For this, you can apply for the Central Public Information Officer (CPIO) of SSC by filing an online RTI. The CPIO is obliged to provide the information within 30 days of receiving the application.

Common Exam Issues and Solutions

Some of the common issues that candidates face with recruitment examinations and their possible solutions are:

1. Technical Issues: Candidates may face technical issues such as slow or interrupted internet connection, power failure, system crash, etc. during the online examinations.

• To avoid such issues, candidates are advised to check the system compatibility, internet speed, and power backup before the examination.
• Also, report any technical issues to the invigilator or the examination center immediately. SSC may provide another chance to the affected candidates depending on the severity of the issue.

2. Incorrect Answer Keys: Candidates may find some errors or discrepancies in the answer keys released by SSC after the examinations.

• You can challenge the answer keys by submitting the representations online along with the proof and the prescribed fee within the stipulated time.
• SSC will review the representations and release the final answer keys after making the necessary corrections (if needed).

3. Delayed Results: Candidates may experience delays in the declaration of results due to various reasons such as a large number of candidates, court cases, administrative issues, etc.

• SSC tries to declare the results as soon as possible and updates the candidates about the tentative dates of results on its website.
• You should keep checking the official website of SSC for any updates on the results.

4. Discrepancies in Marks: Candidates may find some discrepancies in their marks or scorecards issued by SSC after the results.

• You can request verification of the marks by submitting an application along with the proof and the prescribed fee to the concerned regional office of SSC within the specified time.
• SSC will verify the marks and issue a revised scorecard if any error is found.

5. Wrong Allocation of Posts: Candidates may find that they have been allocated a post that is different from their preference or eligibility.

• Raise your objection by submitting a representation to the concerned regional office of SSC within the specified time.
• SSC will examine the representation and allocate the correct post if any mistake is found.

SSC tries to provide a fair and transparent process of examination and selection for the candidates. However, if candidates face any issues or difficulties, register the complaints or queries to the appointed higher authorities of the Staff Selection Commission by using the mentioned methods of communication.

Candidates should also follow the rules and guidelines issued by the SSC and cooperate with the authorities in resolving their issues.

We hope that this will help resolve your complaints, queries, and problems with examinations conducted by the SSC and its regional offices.

Using the Complaint Hub App

You can also use our Complaint Hub App for filing a complaint with levels of escalation. Our DooAI Assistant is here to assist you beyond complaint filing. Need help with public services, drafting complaint letters, government examinations, or understanding government schemes? You can just ask DooAI, and the Generative AI will provide you with the guidance you need.

At Complaint Hub, you can also file a complaint with any company or institution. For example, in the case of SSC, follow the steps below:

1. Install the Complaint Hub App from the Play Store and register/login
2. Search “SSC or Staff Selection Commission” from the top navigation bar by tapping the search icon.
3. Tap the SSC profile and register your complaint using available methods from the complaint section or chat with the SSC community by tapping the chat button.

Download the Complaint Hub App today and take charge of your rights with confidence and ease.

Resources:

• Staff Selection Commission
• Regional Network –  SSC