Syska Led Lights Private Limited, a part of the SSK Group, is a leading FMEG (Fast Moving Electrical Goods) manufacturer and exporter company in India. Syska provides LED lighting, personal care appliances, accessories, home appliances, wires and cables.
Have complaints about the electric products of Syska? Customers can raise their concerns through the toll-free customer helpline number, email, or file an online complaint to Syska Support. If the product is under warranty or defective, Syska also offers after-sales service and warranty support through its network of service centers across the country.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Syska Products are:
- LED bulbs
- Tube lights
- Street lights
- Smart lights
- Emergency lights
- Smartwatches
- Audio devices
- Chargers
- Cables
- Trimmers
- Hair dryers
- Straighteners
- Curlers
- Irons
- Extension cords
- Fans
Syska customers can report any issues related to these products or other items or services sold by the company.
At Complaint Hub, the complaint resolution mechanism of Syska is described below as easy to understand and based on the hierarchy of customer service where customers can escalate the complaints that are not resolved.
Please note: For the violation of consumer rights, file a consumer complaint against Syska at the National Consumer Helpline (NCH), Department of Consumer Affairs.
How to File a Complaint to Syska?
According to the customer service policy of Syska, a 2-tier grievance redressal mechanism is provided to redress the consumer complaints. Initially, customers can contact the customer care executive. If the issue remains unresolved, they can escalate the matter to a higher authority following the instructions below.
| Complaint Fees | No Charges (₹0) |
| Resolution Period | Up to 30 days (Read the customer service policy of Syska) |
| Return/Refund | Within 7 to 15 business days (As specified by Syska) |
Levels of Complaint Escalation:
- Level 1: Customer Care, Syska
- Level 2: Service Head, Syska Led Lights Pvt Ltd
- Level 3: Consumer Commission (NCDRC)
- Level 4: Legal Action
Please note: For the violation of the ISI (Indian Standards Institution) Mark, you can register a complaint online against Syska to the Bureau of India Standards (BIS), Ministry of Consumer Affairs.
Level 1: Customer Care, Syska
To register a complaint about Syska electrical products such as LEDs, personal care, wires & cables, home appliances, accessories, or services, make sure to include these details:
- Order ID (If purchased online)
- Serial/Bar Code Number (If required)
- Warranty Card (if required)
- Nature of Complaint
- Description of the complaint with product details, supporting documents or image/video of the product/defective accessory (If required)
Contact Customer Care: 24×7 | 10 AM to 7 PM
| Syska | Customer Support |
|---|---|
| Syska Complaint Number | 18001028787 |
| support@syska.co.in | |
| Complain online to Syska |
File a complaint |
| Authorized Service Center |
Click Here (syska.co.in) |
Tip: Beware of scams, don’t share bank/personal details; use only the official Syska app or web portal for help. Stay safe!
Level 2: Service Head, Syska Led Lights Pvt Ltd
If the submitted complaint is not resolved to your expectation by the customer support team at level 1, you can escalate the matter to the service head of Syska. For complaints related to privacy, infringement of IPR, or online orders that are yet not resolved, escalate to the Grievance/Nodal Officer of Syska LED Lights Pvt. Ltd.
You should mention in the email:
- Complaint/acknowledgement number
- Product details
- Reason for your dissatisfaction in the email.
Send an escalation grievance letter or query to the Service Head/Nodal Officer by email at support@syska.co.in. The service head will look into your issue and respond to you within 48 hours.
Still, not resolved? You may approach the Consumer Commissioner at the next level.
Level 3: Consumer Protection Forum
In India, if you are facing any problems or disputes related to your Syska purchases, product/service quality, violations of consumer rights, trade disputes, or business matters, you can file a complaint against Syska. Here’s where you can lodge your consumer complaint:
- National Consumer Disputes Redressal Commission (NCDRC): For consumer disputes, monetary losses, and other consumer matters with Syska.
- Competition Commission of India (CCI): For violation of business competition rules and laws or business disputes.
- Bureau of Indian Standards (BIS): For product quality standards and certifications
For violations of regulations concerning electronic devices and related products by Syska, electromagnetic interference, and other technical requirements, or issues related to electronic device regulations and safety, you can approach the Telecom Regulatory Authority of India (TRAI) or the Ministry of Electronics and Information Technology (MeitY).
Level 4: Legal Action
In India, if you are not satisfied with the final orders of the Consumer Commission or have unresolved disputes with Syska, you may consider taking legal action. Here are the available legal options and regulatory bodies:
- Arbitration with Syska: Find the possibility of arbitration with Syska, potentially involving a reputable third-party arbitrator, particularly for addressing business disputes or monetary losses.
- Mediation: Choose a voluntary process facilitated by a neutral mediator to reach a mutually acceptable agreement with Syska. Organizations like the Indian Institute of Arbitration and Mediation offer mediation services.
- Civil Courts: In cases involving more complex issues, consider approaching Civil Courts. Legal representation will be required, and fees may be applicable.
Please note: Before initiating any legal action, it is crucial to meticulously document all relevant information. In the case of business disputes with Syska, arbitration can be a strategic option to reach an agreement. Additionally, consulting with a legal expert or advocate is recommended before taking any legal steps against the parent company of Syska.
For more details related to Syska Lights Private Limited and its products/services, refer to the below resources.
Frequently Asked Questions
Q. What is the customer care number of Syska to complain about LED lights/electronic products?
A. You can call Syska’s toll-free customer care number at 18001028787 or email your complaint to support@syska.co.in.
Q. How can I contact Syska’s customer care team?
A. You can call their toll-free number or email your query or feedback. Additionally, you can file an online complaint through Syska’s support page.
Q. What should I do if I’m not satisfied with the resolution provided by Syska’s customer care at level 1?
A. If you’re not satisfied with the resolution at level 1, escalate the matter to the service head of Syska by sending an email with the ticket/reference number of your previous complaint.
Q. What if I’m still not happy with Syska’s response?
A. If you’re still not satisfied with Syska, you can approach the Consumer Disputes Redressal Commission (CDRC) to demand compensation for any monetary loss or report violations of consumer rights.
