Tata Power DDL – Know Customer Care Number and Register Online Electricity Complaint to Tata Power Delhi Distribution Limited

Tata Power Delhi Distribution Limited (DDL) is an electricity distribution company which is a joint venture between Tata Power and the Government of NCT of Delhi. Tata Power DDL distributes electricity in North & North-West Delhi and more than 7 million are getting benefits with a customer base of 1.9 million.

The distribution services have been divided into 13 zones/districts to distribute the electricity supply within the total area of 510 sq. km. If you belong to one of these zones and facing any issues like power supply outages/ off (interruptions), streetlights, electricity connection, billing arrears, etc. then you may contact to file a complaint on the available helplines.

The Operation Zones/Districts of the Electricity Board of Tata Power DDL:

If you are a customer of Tata Power DDL and facing any issues with the electricity services like no power supply, billing issues, meter, and other miscellaneous problems then you can register an electricity complaint at the toll-free customer care number or e-mail your concerns. You may also file an online complaint on the portal of TP DDL.

The Major Issues are:

• Power Supply: No power supply (outage of electricity supply), Voltage fluctuations, Sparking (in cable, pole, and transformer), transformer failure, fire incidents, etc.
• Billing, Metering, and Reading: Error in electricity bills, bill payment, wrong or high billing amount, wrong reading, defective meter, faster metering, etc.
• Miscellaneous: new connection, streetlight issues, update/change personal details, refund or other charges, report power theft, unethical practices, meter shifting, billing revisions, etc.

You should know that if your complaints are not resolved by the tier 1 officials or customer officers then you have options to approach the higher authorities in tier 2 and tier 3 grievance redressal mechanisms. The CGRF Forum and Electricity Ombudsman, DERC are the nodal offices to redress the unsatisfactory and unresolved complaints.

Tips – The helpline numbers, e-mail, and other official details of higher authorities of the Tata Power DDL are available in the sections below. Read the instructions and procedure to get faster redressal of the critical and sensitive cases/complaints about the electricity services that have been faced by many customers.

How to File an Electricity Complaint to Tata Power Delhi Distribution Limited (DDL)?

The Tata Power DDL has an integrated consumer grievance redressal mechanism to resolve the complaints of consumers about the electricity services and power supply. Customers can use this 3-tier complaint redressal system to get faster and more responsible resolution of the problems from the concerned departments.

TP-DDL – Electricity Complaint Registration Fee & Redressal Timeline:

To know more, read the consumer charter of Tata Power-DDL.

The toll-free customer care numbers (24×7) and e-mail can be used to register an electricity complaint. You may also file an online complaint by using the mobile app and portal of the Tata Power DDL. If your issues are not resolved by the customer care officers and concerned nodal officers of the electricity departments then you may escalate it to the higher authorities by following 3 tier system.

The Grievance Redressal Structure is divided into 3 tiers to resolve the issues related to power supply interruption, billings, and other problems that come under Tata Power DDL.

The 3-Tier Grievance Redressal Structure of Tata Power DDL:

• Tier 1 – Tata Power DDL Complaint Escalation and Redressal Structure
• Tier 2 – Consumer Grievance Redressal Forum (CGRF), Tata Power-DDL
• Tier 3 – Electricity Ombudsman, DERC (Delhi)

Note – You may escalate the registered complaints first to the nodal officers of the tier 1 stage, if not satisfied or not resolved escalate further to the CGRF Forum of Tata Power-DDL in tier 2. Finally, in tier 3 you may file a petition to the Electricity Ombudsman of the Delhi Electricity Regulatory Commission (DERC).

Level 1 – Tata Power DDL Complaint Registration, Escalation, and Redressal by Electricity Board

In tier 1, Customers can use the available toll-free helpline numbers and customer care numbers of the touch points/customer service centers of Tata Power-DDL within different regions that operate 24×7 to provide help and resolve complaints about various electricity services.

If you want to file an online electricity complaint to the concerned department of the Electricity Board then you may e-mail or can fill out an online complaint form at the portal or mobile app of Tata Power-DDL. After registration, tracking facilities are also provided.

Follow the instructions, official details of the helplines, e-mail, and other important information that can be helpful to get faster redressal of your problems.

TP-DDL Customer Care Numbers

Customers can register an electricity complaint by calling the toll-free customer care numbers of TP-DDL and its customer care centres in the regional zones. You may also report power theft, issues with the streetlight, and other unethical practices.

Call on the given helpline numbers and provide a brief description of the issues with the required information. After successful registration of your complaint, ask for the reference number and note down it for future usage.

The Toll-Free Customer Care Numbers of Tata Power DDL to File an Electricity Complaint:

Streetlight Complaints – Helpline Numbers of Tata Power DDL:

District Customer Care Centers and Contact Numbers of TP-DDL

The Tata Power-DDL customer care centres of different zones and districts in Delhi where you can seek help for electricity services or file a complaint to the customer relation executive of respective districts only (find in your electricity bill).

1. Moti Nagar

2. Model Town

3. Keshav Puram

4. Civil Lines

5. Kirari

6. Mangolpuri

7. Pitampura

8. Rohini

9. Shalimar Bagh

10. Dheerpur

11. Badli

12. Narela

13. Bawana

You may use these helpline numbers and contact numbers to get faster redressal of your issues about any electricity services that are provided by the  Electricity Board, TP-DDL.

Note – If not satisfied or the complaint is not resolved within the given time limit as per the citizen charter by the concerned customer officer or department of Tata Power-DDL then you may escalate the complaint to a higher manager or circle head by filing an online complaint and further you may approach the CGRF Forum. Read more below.

Register an Online Complaint to Electricity Board, TP-DDL

The integrated online complaint registration mechanism of Tata Power-DDL has made it easy to file an online complaint about electricity services and issues like no power supply, any concern or feed (unethical practices), new connection related, ad other miscellaneous problems and requests to respective departments of the Electricity Board.

For this, you may use the mobile app, official portal, or e-mail of the TP-DDL. After the successful registration of your complaints, the tracking facilities can be used to know the redressal status.

Links to Register an Online Electricity Complaint to Electricity Board of TP-DDL in Delhi:

E-mail & Alternative Options of Tata Power DDL to Lodge a Complaint:

Tips – Customers may use this information to raise their concerns with the respective electricity service departments of TP-DDL and the problems will be resolved as per the consumer charter. If delayed or not satisfied, you may escalate the grievance to CGRF Forum, Tata Power-DDL.

Procedure – Registration of an Online Complaint

Follow the instructions and procedure to register an online complaint without making any error so you may get faster redressal and approach the higher authorities without even wasting time & money. If you desire, may also write an application to the respective district customer service centre office of TP-DDL (after submission, take acknowledgment receipt).

Procedure for Registration of an Online Electricity Complaint to TP-DDL:

• Visit the link to file a complaint from the table above.
• Click the type of electricity issues from the given category.
• The categories are:
  • Power supply-related complaints – No supply, sparking, etc.
  • Electricity Bill, Meter & Reading – Bill payment, arrears, meter reading, wrong reading, etc.
  • Other feedback/concerns – Report electricity theft, unethical practices, streetlights, network safety, etc.
  • Other miscellaneous complaints/requests – Modification/change in address, refund of any payment/deposit, new connection/temporary connection, bill revision, the meter was stolen, shifting of the meter (migration), etc.
• Fill out the required details in the online complaint form – CA. NO. (Connection number), mobile number, address, and description of the issue with evidence and reference.
• Finally, submit the form and note down the request/complaint no. (a reference number) to track current status and future usage as evidence/proof.

Note – If your complaints are not resolved within the timeline or not satisfied with the responses/resolution provided by the officers of TP-DDL then you may escalate this registered complaint to the business manager, head circle, and further higher authorities in tier 1 or CGRF Forum at tier 2.

Useful Online Electricity Services of TPDDL

The major online electricity services of the TPDDL that be very useful to save time and money by reducing the effort of submitting any physical form. The major services are new electricity, online bill payment, updating/changing personal details (mobile number), apply for various schemes (subsidy, arrears rebate, etc.).

The List of Online Electricity Services:

To get the benefit of all services of the Tata Power-DDL, you may access the official portal from the given links in the table above. Explore all the online services at your convenience.

TP-DDL – Electricity Complaints Escalation & Redressal Structure

If you are not satisfied or have an undue delay in the redressal of any complaint (pending more than the given timeline as per the consumer charter) then you may approach the respective District Customer Care Centre to meet the officers and escalate the complaint with the reference number of the previously registered complaint.

The escalation can be done by e-mail or written application to the concerned nodal officer of Tata Power-DDL. Always mention the reference/complaint number of previous complaints as evidence of an unresolved problem. After the successful submission of the written application, ask for the acknowledgement receipt.

The Escalation Level of Registered and Unresolved Complaints at the District Centre:

• Level 1 – Customer Relationship Executive (CRE)
• Level 2 – Customer Service Manager (CSM)/District Manager
• Level 3 – Circle Head (With prior appointment  through CSM)

The contact number and address of the CRE/CSM of District Customer Care Centres are mentioned above in the helpline section.

If not satisfied with the response/resolution received from these nodal officers or not resolved, you may escalate the registered complaint to the Head (Customer Service) of TP-DDL at level 4. You may write an application or e-mail with the attachment of previous references & unsatisfactory responses.

Level 4 – Head (Customer Service)

• Address: Head (Customer Services) Customer Complaint Analysis Group (CCAG), TATA Power Delhi Distribution Limited, CENCARE Building, Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi – 110035.
• Phone No: +918130940404 (Every Wednesday, 11.00-12.00 Noon)
• E-mail: ccag@tatapower-ddl.com

Note – If not satisfied with the redressal/response from any of these nodal officers of TP-DDL then you may lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), Tata Power-DDL at tier 2 within 3 months.

Tips – Additionally, If you desire, call the helpline number 1800112222 or lodge an online grievance to the Public Grievance Cell (Power Department) which is set up by the Government of NCT of Delhi for complaints related to electricity services (connection, billing, power supply, meter, power theft, Vigilance, and streetlights).
The distributor companies that come under PG Cell are Tata Power-DDL, BSES (BYPL, and BRPL).

Level 2 – Consumer Grievance Redressal Forum (CGRF), Tata Power DDL

The Consumer Grievance Redressal Forum (CGRF), Tata Power-DDL is an independent forum to redress unresolved or unsatisfactory grievances under the Electricity (Regulation) Act of 2003, about electricity issues like new electricity connections, billings, metering, power supply outages, load shedding/enhancement/reduction, disconnection, streetlights, transformer, etc.

You may lodge an online grievance to the CGRF Forum at tier 2 or in a written application (within the prescribed format) or e-mail with the reference/complaint number and evidence/responses of the previously registered complaints to the official of TP-DDL.

Note – You should remember that the grievance must be submitted within 3 months after the response or expiry of the redressal timeline of the previous complaint at tier 1.

Procedure – Lodge a Grievance to CGRF

Follow the instructions and procedure to lodge a successful online grievance to the CGRF Forum of TP-DDL. Provide all the documents and proof as mentioned to make your case more strong to favor yourself.

• Download the Grievance Registration Form (format) of CGRF Forum, Tata Power-DDL:
  • Download in English
  • Download in Hindi
    OR
• Visit the link to lodge an online grievance to CGRF Forum:
  • File an Online Grievance
• Fill out the required information like personal details, a description of the issue, type of relief/compensation, C.A. (connection)/K. No., and others asked for details.
• Upload a copy of valid id proof as mentioned.
• Upload the copy of details of the complaint made earlier in this regard with (TPDDL) and the decision (reference/complaint number and copy of responses/submitted complaints, if any).
• Describe the concerns and reason for dissatisfaction with previous resolution/responses or pending complaints to TP-DDL.
• Submit the form, download it, and note down the CG/reference number to track the status.
• Visit – Track grievance status

If you want to submit a physical or written grievance form, download it and fill out the required information. Submit it by e-mail or send the form by post at the official address of the CGRF Forum, Tata Power-DDL. Don’t forget to take the acknowledgement receipt of the submitted grievance form for future reference.

Address, Contact Number, and E-mail of CGRF Forum, TP-DDL

The official address, e-mail, and contact number of the constituted CGRF Forum of Tata Power-DDL are:

• Address: Consumer Grievance Redressal Forum (CGRF), Tata Power Delhi Distribution Limited (TPDDL), Sub Station Building, New Police Colony, Model Town-II, New Delhi -110009.
• Phone No: +911127463809, +911127466601, +911166112490
• E-mail: cgredressal.forum@tatapower-ddl.com
• Fax: 01127466603

Note – If not satisfied with the final order of the CGRF Forum, TPDDL or the case is pending more than 60 days then you may file a petition to the Electricity Ombudsman formed by the Delhi Electricity Regulatory Commission (DERC) within 30 days.

Level 3 – File a Petition to Electricity Ombudsman, DERC

The Electricity Ombudsman is a quasi-judicial appellate authority constituted by the Delhi Electricity Regulatory Commission under the Electricity (Regulation) Act of 2003. If you are not satisfied with the final order of the CGRF Forum, TP-DDL or the grievance is not resolved within 60 days then you may file a petition to the Electricity Ombudsman of the DERC.

Note – The petition/representation must be filed within 30 days after the final order or expiry of the redressal timeline of the CGRF Forum.

The petition can be filed by the online e-filling portal or may send the representation form to the official address of the Electricity Ombudsman, Delhi. Provide all the asked information and attach the supportive documents with a copy of the previously lodged grievance to the CGRF Forum and its responses (if any).

Procedure to File a Petition

The instructions, procedure, and required documents to file a petition to submit successfully your electricity representation before the Electricity Ombudsman:

• Download the petition form of EO, DERC or fill out the form to get printed out:
  • Download
  •  Fill & Print Form
    OR
• File an online petition by e-filling (EO) portal:
  • File an Online Petition
  • e-petition under section 142
• Fill out the required information in the petition form.
• Attach the supportive documents and a copy of the previously submitted grievance form to the CGRF Forum of TPDDL with reference/CG number.
• The type of relief or compensation (if any).
• A copy of the response by CGRF Form (If any).
• Description of the electricity complaint along with references and evidence/proof.
• Finally, submit the form and note down the reference number/petition number to track the status of the case.

To file a physical petition, fill out the representation form and attach all the required information. Submit it to the official address of the Electricity Ombudsman within 30 days. You may e-mail or call to get help or to resolve queries from the Ombudsman office.

Official Address, E-mail, and Phone Number of Electricity Ombudsman

The official e-mail, contact number, and address of the constituted Electricity Ombudsman Office to file the petition:

• Address: Office of Electricity Ombudsman, DERC (Delhi), B-53, Paschimi Marg, Opp. Tagore International School, Vasant Vihar, New Delhi – 110057.
• Phone No: +911126144979
• E-mail: elect_ombudsman@yahoo.com
• Fax: 01141009285
• Web: electricityombudsmandelhi.co.in

Note – If not satisfied with the final order of the Electricity Ombudsman of DERC then you may approach the Appellate Tribunal for Electricity and further to the High Court of Delhi.

Frequently Asked Questions About Tata Power-DDL

Q. What are the toll-free customer care numbers of Tata Power-DDL to file an electricity complaint?
A. You may call using the toll-free customer care numbers 19124, and 18002089124 or e-mail customercare@tatapower-ddl.com to file an electricity complaint to the respective office of Tata Power-DDL.

Q. Where can I approach if my electricity complaints are not resolved or not satisfied with Tata Power-DDL?
A. You may lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of Tata Power-DDL and further you may file a petition to the Electricity Ombudsman, Delhi.

Q. Where can I track the ongoing/scheduled power outage information?
A. You may track the information at the Outage Information of the TP-DDL portal to check the status of the ongoing or scheduled power supply outages.

Q. What are the required documents by Tata Power-DDL to apply for an online electricity connection?
A. The list of the required documentation to successfully submit an online form for a new electricity connection to the Tata Power-DDL:

• Photograph of Applicant
• Proof of the Identity of Applicant – (One ID proof issued by the govt.)
  • Voter ID card (EPIC)
  • Driving license
  • Ration Card with the Photo of the applicant
  • Pan Card
  • Passport
  • Photo ID card issued by any authorized govt. agency
  • For organization – certificate of incorporation and proof of authorization.
• Ownership Certificate (Property owner) or other documents (based on the required new connection like domestic, business, industry, etc.).
• To know more, Click to Watch the Video of Tata-Power (Youtube)

Reference

• Consumer Charter – Tata Power-DDL
• Customer Information Center – TPDDL
• Three-tier grievance redressal structure – TP-DDL
• Consumer Grievance Handling Procedure – CGRF, Tata Power-DDL
• Contact List of CGRF members & EO – DERC
• Complaint Handling Procedure – DERC